Alcatel-Lucent Enterprise OXO CONNECT ALE-400 Enterprise DeskPhone User manual

OXO Connect
ALE-500 Enterprise DeskPhone
ALE-400 Enterprise DeskPhone
ALE-300 Enterprise DeskPhone
User manual
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Introduction
Thank you for choosing an Alcatel-Lucent Enterprise desk phone.
This document describes the services offered by the following desk phones connected to an OXO Connect
or OXO Connect Evolution system.
•ALE-500 Enterprise DeskPhone (ALE-500).
•ALE-400 Enterprise DeskPhone (ALE-400).
•ALE-300 Enterprise DeskPhone (ALE-300).
ALE-500/ALE-400/ALE-300 Enterprise DeskPhone are the next generation of business phones with
innovative and sleek industrial design built for every workstyle and workplace with vertical capabilities
in the Enterprise environment.
The modular design associated with hardware and software customization capabilities offers a large
spectrum of configurations to satisfy the business communications requirements of all workers
generation from touch screen to physical soft keys and dialpad.
A smart touch control wheel enables legacy and future voice-oriented feature to provide a new evolutive
user experience.
A wide choice is possible for professional end users with Corded Handset, Cordless Handset or No
Handset, wired or wireless headset option, touch or key expansion module and physical or virtual
alphabetic keyboard.
These devices are designed for 3D Symphonic HD (Enhanced High Definition Audio quality) to
complement worker's computer and mobile phone with AudioHub feature, to offer Artificial Intelligence
(AI) Smart Speaker - Smart Display feature for business communications.
3D Symphonic HD Audio quality is based on multi-microphone, bass reflex system with passive radiator
for clear natural voice, full duplex audio for simultaneous conversation.
These desk phones are robust, future-proof, durable products based on state-of the art hardware and
software platform with rich connectivity options (Dual Port Gigabit Ethernet, Wi-Fi, Bluetooth®, Dual
USB-C, NFC) to be used in any communication infrastructure wired or wireless from on-premises to cloud
deployment with retro-compatibility with customers installation.

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ALE-500/ALE-400/ALE-300 are an all-in-one products, business phone, speaker phone and conference
phone that can also charge a smart phone, with smart power management and easy to manage - easy to
deploy feature to minimize the variety of devices in the Enterprise space in order to contribute to power
consumption reduction.
ALE-500/ALE-400/ALE-300 include mechanisms for deploying new binaries and opening the desk phone to
other systems.
To find out the availability of some features, contact your administrator who has access to the latest
release notes.
The labels and icons displayed depend on the type and the skin of the set. The label is not displayed if
the corresponding feature is not configured on your telephone system. Depending on the size of the
display, some labels may be truncated. All labels are displayed in color and are italicized. This icon
describes a succession of actions or labels you have to do or select: .
This icon describes the consequence of an action: .

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1 Getting to know your telephone 7
1.1 ALE-500 Enterprise DeskPhone 7
1.2 ALE-400 Enterprise DeskPhone 9
1.3 ALE-300 Enterprise DeskPhone 11
1.4 Removable keys (ALE-400, ALE-300) 12
1.5 Compatible accessories 13
1.6 Unboxing 14
1.7 Smart Pad 15
1.8 Change the theme (skin) of your phone 18
1.9 Welcome screens 19
1.10 User local menu 22
1.11 Status icons/ Call icons 24
1.12 Permanent features keys 25
1.13 Alphanumeric keyboard (ALE-400, ALE-300) 26
1.14 Connectors 27
1.15 Telephony encryption 28
2 Using your telephone 29
2.1 Identify the terminal you are on 29
2.2 Messaging portal 29
2.3 Consulting the call log 30
2.4 Making a call 32
2.5 Receiving a call 33
2.6 Ignore the call 33
2.7 Switching between audio modes 33
2.8 Activating the loudspeaker during a conversation (handset lifted) - Group listening feature 34
2.9 Making calls by name (company directory) 35
2.10 Make calls via your programmed call keys (Perso page/F1 and F2 keys/Add-on module) 36
2.11 Filtering calls using the voice mailbox 37
2.12 Redialing 37
2.13 Requesting automatic callback if internal number is busy 37
2.14 Receiving interphony calls 38
2.15 Sending DTMF signals 38
2.16 Mute, so that your contact cannot hear you 38
2.17 Forwarding calls to your voice message service 39
2.18 Consulting your voice mailbox 39
2.19 Sending an instant message to a contact 40
2.20 Consulting instant messages 41
2.21 Answering with an instant message 42
2.22 Lock / unlock your telephone 43
2.23 Placing a call on hold (hold) 43
2.24 Placing an external call on hold (parking) 44
2.25 Making a second call during a conversation 44
2.26 Answering a second call during a conversation 45
2.27 Switching between calls (Broker call) 45
2.28 Transferring a call 45
2.29 Transfer a call to a voice mail 46
2.30 Three-way conference with internal and/or external contacts (conference) 46
2.31 'Meet me' conference 47
2.32 Intrusion into an internal conversation (barge-in) 48
2.33 Save a number into your personal directory 48
2.34 Selecting calls to be forwarded 48
2.35 Forwarding calls to another number (immediate forward) 48
2.36 Forwarding calls when your line is busy (forward if busy) 49
2.37 Personal assistant: reaching you with one number only 49

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2.38 Activate/disable the personal assistant 49
2.39 Do not disturb 49
2.40 Forwarding your calls from the receiving terminal ('Follow me') 50
2.41 Forwarding all group calls 50
2.42 Forwarding calls to your pager 50
2.43 Cancelling all forwards 50
2.44 Cancelling a specific forward 50
2.45 Leaving a text message for internal callers 51
2.46 consulting text messages 52
2.47 Send a voice message copy 52
2.48 Sending a recorded message to a number or a distribution list 53
2.49 Message notification 53
2.50 Receiving supervised call ringing 53
2.51 Answering the general bell 54
2.52 Manager/Assistant filtering 54
2.53 Call pick-up 54
2.54 Answering briefly in place of the operator 54
2.55 Supervision 55
2.56 Hunting groups 55
2.57 Calling an internal contact on his/her pager 55
2.58 Answering a call on your pager 56
2.59 Calling a contact on his/her loudspeaker 56
2.60 Broadcasting a message on the loudspeakers of a station group 56
2.61 ACD: Agent set/ Supervisor station 56
3 Do more with your desk phone 59
3.1 Configure your phone for remote working 59
3.2 Connect your phone to the Wi-Fi 64
3.3 Beacon: using your desk phone for geo-localization in the enterprise 69
3.4 Customize your desk phone with your company's color and logo 70
4 Programming your telephone 71
4.1 Initializing your voice mailbox 71
4.2 Customizing your voice greeting 71
4.3 Modifying your personal code 71
4.4 Adjusting the audio functions 72
4.5 Audio ambiences 73
4.6 Hearing Aid 73
4.7 Adjusting the brightness of the desk phone 74
4.8 Selecting the welcome page 75
4.9 Selecting language 75
4.10 Programming direct call keys (Perso page/F1 and F2 keys/Add-on module) 75
4.11 Customize the color and the style of programmable softkeys 77
4.12 Modifying direct call keys 77
4.13 Deleting direct call keys 77
4.14 Programming an appointment reminder 78
4.15 Install a USB accessory (Headset, Handsfree, Loudspeaker) 78
4.16 Installing a Bluetooth® Wireless Technology headset (pairing) 79
4.17 Manage connected devices 79
4.18 Using a Bluetooth® Wireless Technology headset 80
4.19 Display all paired Bluetooth® devices 81
4.20 Removing a Bluetooth® accessory (headset, handset, etc.) 81
4.21 Activating/Deactivating 'Forced headset' mode 81
4.22 Contacting your administrator (Technical support) 82

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5 Accessories 85
5.1 List of accessories 85
5.2 ALE-160 WB Cordless Handset 86
5.3 ALE-150 SWB Corded Handset 92
5.4 ALE-140 Customization kit 93
5.5 Magnetic alphabetic keyboard: ALE-100 keyboard (USB) 96
5.6 ALE-120 Key Expansion Module 98
5.7 ALE-108 Wireless Module 103
5.8 ALE-110 Wall Mounting Kit 104
5.9 Third parties headset certified in Developer and Solution Partner Program (DSPP) 105
6 Technical specifications 106
7 Ordering information 107
8 Guarantee and clauses 108
8.1 Safety Instructions 108
8.2 Regulatory Statements 109
Quick guide 112

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1Getting to know your telephone
1.1 ALE-500 Enterprise DeskPhone
This phone is part of the Enterprise and IP phone ranges.With its 5.5 inch color touch display and an
intuitive navigation Smart Pad, the ALE-500 Enterprise DeskPhone (ALE-500) delivers a great user
experience and increased convenience with an outstanding super wideband audio quality (3D Symphonic
HD) in hands-free mode with a 3D audio. Its large screen can display a numeric or alphabetic keyboard
and a virtual add-on with 12 keys. You can change the color of the phone by using an ALE-140 DeskPhone
customization kit (Neptune Blue in the following picture). You can personalize the phone by selecting a
theme (skin). It is compatible with remote working. Consequently, it is perfect for use in your Enterprise
office or in Home working. Depending on the model, your desk phone improves your experience with its
Bluetooth® handset. Your phone is 'Bluetooth® Smart Ready'.
1.1.1 Phone description
1
Smart Pad.
2
Color touch display with auto brightness adjustment which enhances user experience and saves
power (ambient light sensor).
3
Depending on the model of your phone, it is equipped with one of the following handsets:
•Cordless Bluetooth® handset (ALE-160 WideBand Cordless Handset).
•Corded handset (ALE-150 Super WideBand Corded Handset).
4
Permanent feature keys: quick access to the phone's main features.
(4a) 3 permanent keys (Hang up key, messaging key, local menu key).
(4b) : These predefined keys depend on the system and are reserved for
specific countries as United States. In case they are not configured as hold, tranfer and
conference keys, these keys are programmable.
5
Super wideband loudspeaker for optimized sound (3D audio).
6
Magnetic alphabetic keyboard (optional - ALE-100 Keyboard).
7
An adjustable and stable foot (60° to 0°).
8
Connectors.
9
Slot for inserting the wireless module cartridge (optional - ALE-108 Wireless Module).
10
Busy light logo on back shell.

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1.1.2 Virtual keyboard / Virtual add-on module
In addition to default homepage, the screen of the ALE-500 allows to display a virtual add-on, a numeric
keyboard and an alphabetic keyboard. The appearance depends on the selected skin.
Browse between different screens by swiping left or right:
1.1.3 Ordering options and supported accessories
There are three commercial variants of the ALE-500:
•The desk phone with cordless handset (ALE-500, ALE-160, ALE-108).
•The desk phone with corded handset (ALE-500, ALE-150).
•The desk phone without handset with ALE-108 wireless module (ALE-500, ALE-108).
Some options can complete your order such as the addition of the keyboard (ALE-100), the wireless
module (ALE-108), an expansion module (ALE-120) or a Bluetooth® handset (ALE-160).

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1.2 ALE-400 Enterprise DeskPhone
This phone is part of the Enterprise and IP phone ranges. With its 4.3 inch color touch display and an
intuitive navigation Smart Pad, the ALE-400 Enterprise DeskPhone (ALE-400) delivers a great user
experience and increased convenience with an outstanding super wideband audio quality (3D Symphonic
HD) in hands-free mode with a 3D audio. You can change the color of the phone by using an ALE-140
DeskPhone customization kit (Neptune Blue in the following picture). You can personalize the phone by
selecting a theme (skin). It is compatible with remote working. Consequently, it is perfect for use in your
Enterprise office or in Home working. Depending on the model, your desk phone improves your
experience with its Bluetooth® handset. Your phone is 'Bluetooth® Smart Ready'.
1.2.1 Phone description
1
Smart Pad.
2
Color touch display with auto brightness adjustment which enhances user experience and saves
power (ambient light sensor).
3
Depending on the model of your phone, it is equipped with one of the following handsets:
•Cordless Bluetooth® handset (ALE-160 WideBand Cordless Handset).
•Corded handset (ALE-150 Super WideBand Corded Handset).
4
Permanent feature keys: quick access to the phone's main features.
(4a) 3 permanent keys (Hang up key, messaging key, local menu key).
(4b) 3 removable keys depending on the system configuration (F1/F2/abc, Hold/
Transfer/Conference). In case they are not configured as hold, tranfer and conference
keys, these keys are programmable. When a magnetic keyboard is connected, 'abc' key is
programmable.
5
Super wideband loudspeaker for optimized sound (3D audio).
6
Magnetic alphabetic keyboard (optional - ALE-100 Keyboard).
7
An adjustable and stable foot (60° to 0°).
8
Connectors.
9
Slot for inserting the wireless module cartridge (optional - ALE-108 Wireless Module).
10
Busy light logo on back shell.

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1.2.2 Ordering options and supported accessories
There are two commercial variants of the ALE-400:
•The desk phone with cordless handset (ALE-400, ALE-160, ALE-108).
•The desk phone with corded handset (ALE-400, ALE-150).
Some options can complete your order such as the addition of the keyboard (ALE-100), the wireless
module (ALE-108), an expansion module (ALE-120) or a Bluetooth® handset (ALE-160).