Alcatel-Lucent Enterprise OXO CONNECT ALE-400 Enterprise DeskPhone User manual

OXO Connect
ALE-500 Enterprise DeskPhone
ALE-400 Enterprise DeskPhone
ALE-300 Enterprise DeskPhone
User manual
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Introduction
Thank you for choosing an Alcatel-Lucent Enterprise desk phone.
This document describes the services offered by the following desk phones connected to an OXO Connect
or OXO Connect Evolution system.
•ALE-500 Enterprise DeskPhone (ALE-500).
•ALE-400 Enterprise DeskPhone (ALE-400).
•ALE-300 Enterprise DeskPhone (ALE-300).
ALE-500/ALE-400/ALE-300 Enterprise DeskPhone are the next generation of business phones with
innovative and sleek industrial design built for every workstyle and workplace with vertical capabilities
in the Enterprise environment.
The modular design associated with hardware and software customization capabilities offers a large
spectrum of configurations to satisfy the business communications requirements of all workers
generation from touch screen to physical soft keys and dialpad.
A smart touch control wheel enables legacy and future voice-oriented feature to provide a new evolutive
user experience.
A wide choice is possible for professional end users with Corded Handset, Cordless Handset or No
Handset, wired or wireless headset option, touch or key expansion module and physical or virtual
alphabetic keyboard.
These devices are designed for 3D Symphonic HD (Enhanced High Definition Audio quality) to
complement worker's computer and mobile phone with AudioHub feature, to offer Artificial Intelligence
(AI) Smart Speaker - Smart Display feature for business communications.
3D Symphonic HD Audio quality is based on multi-microphone, bass reflex system with passive radiator
for clear natural voice, full duplex audio for simultaneous conversation.
These desk phones are robust, future-proof, durable products based on state-of the art hardware and
software platform with rich connectivity options (Dual Port Gigabit Ethernet, Wi-Fi, Bluetooth®, Dual
USB-C, NFC) to be used in any communication infrastructure wired or wireless from on-premises to cloud
deployment with retro-compatibility with customers installation.

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ALE-500/ALE-400/ALE-300 are an all-in-one products, business phone, speaker phone and conference
phone that can also charge a smart phone, with smart power management and easy to manage - easy to
deploy feature to minimize the variety of devices in the Enterprise space in order to contribute to power
consumption reduction.
ALE-500/ALE-400/ALE-300 include mechanisms for deploying new binaries and opening the desk phone to
other systems.
To find out the availability of some features, contact your administrator who has access to the latest
release notes.
The labels and icons displayed depend on the type and the skin of the set. The label is not displayed if
the corresponding feature is not configured on your telephone system. Depending on the size of the
display, some labels may be truncated. All labels are displayed in color and are italicized. This icon
describes a succession of actions or labels you have to do or select: .
This icon describes the consequence of an action: .

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1 Getting to know your telephone 7
1.1 ALE-500 Enterprise DeskPhone 7
1.2 ALE-400 Enterprise DeskPhone 9
1.3 ALE-300 Enterprise DeskPhone 11
1.4 Removable keys (ALE-400, ALE-300) 12
1.5 Compatible accessories 13
1.6 Unboxing 14
1.7 Smart Pad 15
1.8 Change the theme (skin) of your phone 18
1.9 Welcome screens 19
1.10 User local menu 22
1.11 Status icons/ Call icons 24
1.12 Permanent features keys 25
1.13 Alphanumeric keyboard (ALE-400, ALE-300) 26
1.14 Connectors 27
1.15 Telephony encryption 28
2 Using your telephone 29
2.1 Identify the terminal you are on 29
2.2 Messaging portal 29
2.3 Consulting the call log 30
2.4 Making a call 32
2.5 Receiving a call 33
2.6 Ignore the call 33
2.7 Switching between audio modes 33
2.8 Activating the loudspeaker during a conversation (handset lifted) - Group listening feature 34
2.9 Making calls by name (company directory) 35
2.10 Make calls via your programmed call keys (Perso page/F1 and F2 keys/Add-on module) 36
2.11 Filtering calls using the voice mailbox 37
2.12 Redialing 37
2.13 Requesting automatic callback if internal number is busy 37
2.14 Receiving interphony calls 38
2.15 Sending DTMF signals 38
2.16 Mute, so that your contact cannot hear you 38
2.17 Forwarding calls to your voice message service 39
2.18 Consulting your voice mailbox 39
2.19 Sending an instant message to a contact 40
2.20 Consulting instant messages 41
2.21 Answering with an instant message 42
2.22 Lock / unlock your telephone 43
2.23 Placing a call on hold (hold) 43
2.24 Placing an external call on hold (parking) 44
2.25 Making a second call during a conversation 44
2.26 Answering a second call during a conversation 45
2.27 Switching between calls (Broker call) 45
2.28 Transferring a call 45
2.29 Transfer a call to a voice mail 46
2.30 Three-way conference with internal and/or external contacts (conference) 46
2.31 'Meet me' conference 47
2.32 Intrusion into an internal conversation (barge-in) 48
2.33 Save a number into your personal directory 48
2.34 Selecting calls to be forwarded 48
2.35 Forwarding calls to another number (immediate forward) 48
2.36 Forwarding calls when your line is busy (forward if busy) 49
2.37 Personal assistant: reaching you with one number only 49

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2.38 Activate/disable the personal assistant 49
2.39 Do not disturb 49
2.40 Forwarding your calls from the receiving terminal ('Follow me') 50
2.41 Forwarding all group calls 50
2.42 Forwarding calls to your pager 50
2.43 Cancelling all forwards 50
2.44 Cancelling a specific forward 50
2.45 Leaving a text message for internal callers 51
2.46 consulting text messages 52
2.47 Send a voice message copy 52
2.48 Sending a recorded message to a number or a distribution list 53
2.49 Message notification 53
2.50 Receiving supervised call ringing 53
2.51 Answering the general bell 54
2.52 Manager/Assistant filtering 54
2.53 Call pick-up 54
2.54 Answering briefly in place of the operator 54
2.55 Supervision 55
2.56 Hunting groups 55
2.57 Calling an internal contact on his/her pager 55
2.58 Answering a call on your pager 56
2.59 Calling a contact on his/her loudspeaker 56
2.60 Broadcasting a message on the loudspeakers of a station group 56
2.61 ACD: Agent set/ Supervisor station 56
3 Do more with your desk phone 59
3.1 Configure your phone for remote working 59
3.2 Connect your phone to the Wi-Fi 64
3.3 Beacon: using your desk phone for geo-localization in the enterprise 69
3.4 Customize your desk phone with your company's color and logo 70
4 Programming your telephone 71
4.1 Initializing your voice mailbox 71
4.2 Customizing your voice greeting 71
4.3 Modifying your personal code 71
4.4 Adjusting the audio functions 72
4.5 Audio ambiences 73
4.6 Hearing Aid 73
4.7 Adjusting the brightness of the desk phone 74
4.8 Selecting the welcome page 75
4.9 Selecting language 75
4.10 Programming direct call keys (Perso page/F1 and F2 keys/Add-on module) 75
4.11 Customize the color and the style of programmable softkeys 77
4.12 Modifying direct call keys 77
4.13 Deleting direct call keys 77
4.14 Programming an appointment reminder 78
4.15 Install a USB accessory (Headset, Handsfree, Loudspeaker) 78
4.16 Installing a Bluetooth® Wireless Technology headset (pairing) 79
4.17 Manage connected devices 79
4.18 Using a Bluetooth® Wireless Technology headset 80
4.19 Display all paired Bluetooth® devices 81
4.20 Removing a Bluetooth® accessory (headset, handset, etc.) 81
4.21 Activating/Deactivating 'Forced headset' mode 81
4.22 Contacting your administrator (Technical support) 82

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5 Accessories 85
5.1 List of accessories 85
5.2 ALE-160 WB Cordless Handset 86
5.3 ALE-150 SWB Corded Handset 92
5.4 ALE-140 Customization kit 93
5.5 Magnetic alphabetic keyboard: ALE-100 keyboard (USB) 96
5.6 ALE-120 Key Expansion Module 98
5.7 ALE-108 Wireless Module 103
5.8 ALE-110 Wall Mounting Kit 104
5.9 Third parties headset certified in Developer and Solution Partner Program (DSPP) 105
6 Technical specifications 106
7 Ordering information 107
8 Guarantee and clauses 108
8.1 Safety Instructions 108
8.2 Regulatory Statements 109
Quick guide 112

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1Getting to know your telephone
1.1 ALE-500 Enterprise DeskPhone
This phone is part of the Enterprise and IP phone ranges.With its 5.5 inch color touch display and an
intuitive navigation Smart Pad, the ALE-500 Enterprise DeskPhone (ALE-500) delivers a great user
experience and increased convenience with an outstanding super wideband audio quality (3D Symphonic
HD) in hands-free mode with a 3D audio. Its large screen can display a numeric or alphabetic keyboard
and a virtual add-on with 12 keys. You can change the color of the phone by using an ALE-140 DeskPhone
customization kit (Neptune Blue in the following picture). You can personalize the phone by selecting a
theme (skin). It is compatible with remote working. Consequently, it is perfect for use in your Enterprise
office or in Home working. Depending on the model, your desk phone improves your experience with its
Bluetooth® handset. Your phone is 'Bluetooth® Smart Ready'.
1.1.1 Phone description
1
Smart Pad.
2
Color touch display with auto brightness adjustment which enhances user experience and saves
power (ambient light sensor).
3
Depending on the model of your phone, it is equipped with one of the following handsets:
•Cordless Bluetooth® handset (ALE-160 WideBand Cordless Handset).
•Corded handset (ALE-150 Super WideBand Corded Handset).
4
Permanent feature keys: quick access to the phone's main features.
(4a) 3 permanent keys (Hang up key, messaging key, local menu key).
(4b) : These predefined keys depend on the system and are reserved for
specific countries as United States. In case they are not configured as hold, tranfer and
conference keys, these keys are programmable.
5
Super wideband loudspeaker for optimized sound (3D audio).
6
Magnetic alphabetic keyboard (optional - ALE-100 Keyboard).
7
An adjustable and stable foot (60° to 0°).
8
Connectors.
9
Slot for inserting the wireless module cartridge (optional - ALE-108 Wireless Module).
10
Busy light logo on back shell.

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1.1.2 Virtual keyboard / Virtual add-on module
In addition to default homepage, the screen of the ALE-500 allows to display a virtual add-on, a numeric
keyboard and an alphabetic keyboard. The appearance depends on the selected skin.
Browse between different screens by swiping left or right:
1.1.3 Ordering options and supported accessories
There are three commercial variants of the ALE-500:
•The desk phone with cordless handset (ALE-500, ALE-160, ALE-108).
•The desk phone with corded handset (ALE-500, ALE-150).
•The desk phone without handset with ALE-108 wireless module (ALE-500, ALE-108).
Some options can complete your order such as the addition of the keyboard (ALE-100), the wireless
module (ALE-108), an expansion module (ALE-120) or a Bluetooth® handset (ALE-160).

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1.2 ALE-400 Enterprise DeskPhone
This phone is part of the Enterprise and IP phone ranges. With its 4.3 inch color touch display and an
intuitive navigation Smart Pad, the ALE-400 Enterprise DeskPhone (ALE-400) delivers a great user
experience and increased convenience with an outstanding super wideband audio quality (3D Symphonic
HD) in hands-free mode with a 3D audio. You can change the color of the phone by using an ALE-140
DeskPhone customization kit (Neptune Blue in the following picture). You can personalize the phone by
selecting a theme (skin). It is compatible with remote working. Consequently, it is perfect for use in your
Enterprise office or in Home working. Depending on the model, your desk phone improves your
experience with its Bluetooth® handset. Your phone is 'Bluetooth® Smart Ready'.
1.2.1 Phone description
1
Smart Pad.
2
Color touch display with auto brightness adjustment which enhances user experience and saves
power (ambient light sensor).
3
Depending on the model of your phone, it is equipped with one of the following handsets:
•Cordless Bluetooth® handset (ALE-160 WideBand Cordless Handset).
•Corded handset (ALE-150 Super WideBand Corded Handset).
4
Permanent feature keys: quick access to the phone's main features.
(4a) 3 permanent keys (Hang up key, messaging key, local menu key).
(4b) 3 removable keys depending on the system configuration (F1/F2/abc, Hold/
Transfer/Conference). In case they are not configured as hold, tranfer and conference
keys, these keys are programmable. When a magnetic keyboard is connected, 'abc' key is
programmable.
5
Super wideband loudspeaker for optimized sound (3D audio).
6
Magnetic alphabetic keyboard (optional - ALE-100 Keyboard).
7
An adjustable and stable foot (60° to 0°).
8
Connectors.
9
Slot for inserting the wireless module cartridge (optional - ALE-108 Wireless Module).
10
Busy light logo on back shell.

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1.2.2 Ordering options and supported accessories
There are two commercial variants of the ALE-400:
•The desk phone with cordless handset (ALE-400, ALE-160, ALE-108).
•The desk phone with corded handset (ALE-400, ALE-150).
Some options can complete your order such as the addition of the keyboard (ALE-100), the wireless
module (ALE-108), an expansion module (ALE-120) or a Bluetooth® handset (ALE-160).

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1.3 ALE-300 Enterprise DeskPhone
This phone is part of the Enterprise and IP phone ranges. With its 3.5 inch color display that comes with
ten dedicated function keys and an intuitive navigation Smart Pad, the ALE-300 Enterprise DeskPhone
(ALE-300) delivers a great user experience and increased convenience with an outstanding wideband
audio quality or super wide band using the ALE-150 SWB Corded Handset. You can change the color of
the phone by using an ALE-140 DeskPhone customization kit (Neptune Blue in the following picture). You
can personalize the phone by selecting a theme (skin). It is compatible with remote working.
Consequently, it is perfect for use in your Enterprise office or in Home working.
1.3.1 Phone description
1
Smart Pad.
2
Color display with auto brightness adjustment which enhances user experience and saves power
(ambient light sensor).
3
10 dedicated functions keys.
4
Corded handset (ALE-150 Super WideBand Corded Handset).
5
Permanent feature keys: quick access to the phone's main features.
(5a) 3 permanent keys (hang up key, messaging key, local menu key).
(5b) 3 removable keys depending on the system configuration (F1/F2/abc, Hold/
Transfer/Conference). In case they are not configured as hold, tranfer and conference
keys, these keys are programmable. When a magnetic keyboard is connected, 'abc' key is
programmable.
6
Wideband loudspeaker for optimized sound.
7
Magnetic alphabetic keyboard (optional - ALE-100 Keyboard).
8
An adjustable and stable foot (60° to 0°).
9
Connectors.
10
Slot for inserting the wireless module cartridge (optional - ALE-108 Wireless Module).
11
Busy light logo on back shell.

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1.3.2 Ordering options and supported accessories
The ALE-300 Enterprise DeskPhone is available in one version: the desk phone with corded handset.
Some options can complete your order such as the addition of the keyboard (ALE-100), the wireless
module (ALE-108) and an expansion module (ALE-120).
1.4 Removable keys (ALE-400, ALE-300)
Depending on the configuration of the system, three keys can have different features.
By default, your desk phone is equipped with:
Programmable key.
Programmable key.
Alphabetic keypad / Programmable key.
By default, the 'abc' key lets you switch between alphabetic and numeric keyboards (alphanumeric key).
If a keyboard (ALE-100, for example) is already connected to the phone, the 'abc' key can be
programmed. F1 and F2 keys are programmable keys.
Your desk phone can also be equipped with a magnetic alphabetic keyboard: ALE-100 keypad (sold
separately). In this case, the alphanumeric key is disabled. The dedicated key can therefore be
programmed.
If configured, you can install the three other keys. These predefined keys depend on the system and the
countries, contact your installer for more information about your system.
Hold key
Placing a call on hold / Retrieve the call on hold.
Transfer key
Transfer the call to another number.
Conference key
To establish a three-party conference call.

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1.4.1 To install new keys
The extra keys are provided hanging on a
support so that they do not get lost. The
new key is easily detached.
•On the desk phone, take the key to replace between thumb and
forefinger and pull gently to remove it. Two small notches on
the side of the key allow you to lift it with your fingernail if
necessary.
•Insert the new key into its slot by gently pressing it (as if you
were using this key).
•Keep the old keys if necessary.
1.5 Compatible accessories
The following accessories are compatible with your desk phone and can be ordered separately:
•ALE-100 Keyboard
•ALE-108 Wireless Module
•ALE-120 Key Expansion Module
•ALE-160 WB Cordless Handset(1)
•ALE-110 Wall Mounting Kit
•ALE-140 Factory Customization Kit
•ALE-140 Azur Customization Kit
•ALE-140 Ruby Customization Kit
•ALE-140 Neptune Customization Kit
•ALE-150 SWB Corded Handset
•USB-C 5V 3A Power Adapter
(1)not available for the ALE-300.
You can order a compatible accessory to make your desk phone evolve (see following sections:
Accessories, Ordering information).

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1.6 Unboxing
Your phone is modular. Several options are possible depending on your specific requirements.
Options delivered in the box depend on the model of your desk phone.
The following table lists all options regarding the model of your desk phone. You can order a compatible
accessory to make your desk phone evolve.
ALE-500
Enterprise
DeskPhone
ALE-400
Enterprise
DeskPhone
ALE-300
Enterprise
DeskPhone
3ML27520
3ML27510
3ML27500
3ML27420
3ML27410
3ML27310
Safety and
regulatory
instructions
x
x
x
x
x
x
Desk phone (base)
x
x
x
x
x
x
Corded handset
x
x
x
Cordless
Bluetooth®
handset
x
x
Not
supported
Wireless
cartridge(1)
x
x
x
Removable keys(2)
x
x
x
Default color:
Neptune Blue(3)
x
x
x
x
x
x
(1)Your phone is equipped with: ALE-108 Wireless Module.
(2)Your phone is equipped with three removable keys. F1/F2/abc keys are installed by default.
Hold/Transfer/Conference keys are delivered with your phone.
(3)The color of the desk phone is 'Neptune Blue' by default. You can change it by using a customization kit
sold separately (ALE-140).
The network cable (RJ45) is not delivered with the phone.

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1.7 Smart Pad
1.7.1 Description
Hands-free/Loudspeaker key
Pressing this key answers an incoming call in hands-free mode (when activated, the key is
lit blue). When a call is in progress, pressing this key switches from hands-free mode to
headset or handset mode. A long press activates the loudspeaker when a call is in
progress via the handset or headset.
A long press in idle state displays audio devices and lets you define the default audio
device if you have connected the same type of accessory onto different connectors.
Mute and interphony key
Mute key: during a call, press this key to stop your contact from hearing you. When
activated, the key is lit in blue and the Smart Pad ring in red.
Interphony key: When idle, press this key to switch the phone to interphony mode. When
you receive a call, the phone automatically answers into hands-free mode. This key lights
up blue when activated. Interphony can be disabled by the administrator.
Back/Exit key
Use this key to go back to the previous step (short press). Use this key to go back to the
homepage (long press). Use this key to delete one number or character at a time.
Audiohub - Future use. To know the latest news, contact your administrator who has
access to the last release notes.
Use your desk phone as a Bluetooth® or USB audiohub. Plug a headset or PC into the
DeskPhone using the USB connector, pair your smartphone through Bluetooth®, and
leverage the DeskPhone 3D Symphonic HD audio.
Up-down navigator
Used to scroll through the content of a page.
Left-right navigator
In idle state, use this key to move from one page to another. In conversation, use this key
to move between tabs of current calls (call in progress, calls on hold, incoming call). In
the text edition, use this key to navigate into the text box.
Rotate clockwise
Turn up the volume (ringing or call state).
Increase the brightness (idle state).
Rotate counter clockwise
Turn down the volume (ringing or call state).
Decrease the brightness (idle state).
OK key
Use this key to validate your choices and options while programming or configuring.
Use this key to answer an incoming call with the default audio device.
Use this key to turn on or off the back light in idle state.
Long press this key to launch vocal assistant (depending on the software version).

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1.7.2 Smart Pad gesture
Short press
Long press
Rotate
The light ring is not touch sensitive. Please place your finger in the hollow of the Smart Pad for any
actions.
1.7.3 LED
The Smart Pad contains a large number of notifications indicated by the color of the leds.
The ring around the Smart Pad and the keys can light up depending on the event. The ring can light up
completely or partially depending on the case.
1.7.3.1 Smart Pad ring
Smart Pad ring is composed with 8 segments which can be lighted up in blue, red or purple:
Blue = Active
Red = Warning
Purple = Other
No light = Inactive
1.7.3.2 Smart Pad keys
4 keys on the Smart Pad are lit in blue when activated. These keys are
dimly lit in blue to show available actions (hands-free, mute, back, exit).

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1.7.3.3 LED management
Legend:
Switch off
Strongly lit in blue
Blinking in blue
LED
Smart Pad ring
In idle state, awake,
Interphony activated
Incoming call (ringing)
In conversation with
handset or headset
In conversation in hands-
free mode
Muted with handset or
headset
Muted in hands-free
mode
During settings
(Settings)
1.7.3.4 Use cases
Incoming calls
The Smart Pad ring is blinking blue.
The hands-free/loudspeaker key is blinking blue to show hands-free
hook-off capacity.
During conversation
You are in conversation with the handset or the headset.
The Smart Pad ring is lit in blue.
Press the hands-free/loudspeaker key to switch in hands-free mode.
The key is lit in blue.
You are in conversation. Press the mute key. The key is lit in blue.
The Smart Pad ring is lit in red. The microphone is muted.

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1.7.3.5 Other use cases
Idle state
Boot
During boot phase, boot steps are represented by lit led on the
Smart Pad ring: finished steps are fully lit up in blue, current
booting step is blinking in blue and next steps will be off.
Update
During software update, the Smart Pad ring rotates clockwise in
purple until the update is finished.
1.8 Change the theme (skin) of your phone
You can change the theme of your phone among the 5 proposed (the following images are from: ALE-
400).
Horizon
Fusion
Spring
Pleiades
Business
•The phone is in idle state.
•Skin
•Select the desired new theme from the list (Horizon, Spring, Fusion, Pleiades, Business). Some
skins depend on the release of the phone (Pleiades). The pictures are given as an example.
•.
Customize the skin of your desk phone with your company's color and logo, see section: Customize your
desk phone.

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1.9 Welcome screens
Example of the ALE-400 home page
1.9.1 Homepage description
You can access all of your phone's features from these screens. The default display has three pages that
you can access by selecting tabs at the top of the screen. Depending on your phone, touch the tab at the
top of the screen (touch screen) or use the left or righr navigation keys to select it. The selected page is
highlighted. The default pages can be augmented with other applications (ACD - Agent set and supersion
station for example) installed and/or configured on your system.
•Menu page (Menu)
Contains all features and applications accessible by selecting the softkey of the desired feature or
application. From this page, it is possible to adjust the ringer volume, program the time of an
appointment, lock the terminal, define the default page displayed, configure voice mail, and
access telephone functions such as calling back one of the last numbers or intercepting calls.
•Perso page (Perso)
Contains call line keys (allowing supervision of calls) and programmable keys.
•Info page (Info)
Contains information on the telephone and the status of its functions: name, telephone number,
number of messages (including call log events, text messages and voice messages), transfer
status, appointment reminder, etc.
•Forward icon
Press the icon (touchscreen) or the key next to this icon to program or change the forward
function.
•Depending on the model of your desk phone, touch the label on the touch screen or press the key
in front of the label to select the corresponding feature.
•Depending on the model of your desk phone, touch the programmed softkey on the touch screen
or press the key in front of the softkey to activate it (call a contact, forward to a number, …).
1.9.2 Choose the page displayed by default on the telephone
•Settings Phone Homepage
•Select the default page (Menu, Perso, Info, Last page seen …).
•

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1.9.3 Main screen and navigation keys
1
Customization area: The company/logo of your enterprise can be added in this area (ALE-500
/ ALE-400).
2
Top bar (date, time, status icons).
Desk phone dynamic status (optional, depending on system configuration).
3
Display the page by selecting the corresponding tab.
4
Forward icon.
5
Softkeys: menus and actions available depending on the selected page.
OK key:
Use this key to validate your choices and options while programming or configuring.
or
Back/Exit key:
Use this key to go back to the previous step. Use this key to go back to the homepage (long
press). : This key is only available on ALE-500.
Use this key to go back to the homepage.
Manage your call forwarding by pressing the key associated with the forward icon.
•Stationary arrow: no forwarding activated.
•Blinking arrow: forwarding activated.
Label
Label displayed on the screen:
Depending on the model of your desk phone, touch the label on the touch screen or press
the key in front of the label to select the corresponding feature. The term 'select' will be
used in both cases throughout the document.