Alcatel-Lucent Enterprise OXO CONNECT ALE-400 Enterprise DeskPhone User manual

OXO Connect
ALE-500 Enterprise DeskPhone
ALE-400 Enterprise DeskPhone
ALE-300 Enterprise DeskPhone
User manual
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Introduction
Thank you for choosing an Alcatel-Lucent Enterprise desk phone.
This document describes the services offered by the following desk phones connected to an OXO Connect
or OXO Connect Evolution system.
•ALE-500 Enterprise DeskPhone (ALE-500).
•ALE-400 Enterprise DeskPhone (ALE-400).
•ALE-300 Enterprise DeskPhone (ALE-300).
ALE-500/ALE-400/ALE-300 Enterprise DeskPhone are the next generation of business phones with
innovative and sleek industrial design built for every workstyle and workplace with vertical capabilities
in the Enterprise environment.
The modular design associated with hardware and software customization capabilities offers a large
spectrum of configurations to satisfy the business communications requirements of all workers
generation from touch screen to physical soft keys and dialpad.
A smart touch control wheel enables legacy and future voice-oriented feature to provide a new evolutive
user experience.
A wide choice is possible for professional end users with Corded Handset, Cordless Handset or No
Handset, wired or wireless headset option, touch or key expansion module and physical or virtual
alphabetic keyboard.
These devices are designed for 3D Symphonic HD (Enhanced High Definition Audio quality) to
complement worker's computer and mobile phone with AudioHub feature, to offer Artificial Intelligence
(AI) Smart Speaker - Smart Display feature for business communications.
3D Symphonic HD Audio quality is based on multi-microphone, bass reflex system with passive radiator
for clear natural voice, full duplex audio for simultaneous conversation.
These desk phones are robust, future-proof, durable products based on state-of the art hardware and
software platform with rich connectivity options (Dual Port Gigabit Ethernet, Wi-Fi, Bluetooth®, Dual
USB-C, NFC) to be used in any communication infrastructure wired or wireless from on-premises to cloud
deployment with retro-compatibility with customers installation.

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ALE-500/ALE-400/ALE-300 are an all-in-one products, business phone, speaker phone and conference
phone that can also charge a smart phone, with smart power management and easy to manage - easy to
deploy feature to minimize the variety of devices in the Enterprise space in order to contribute to power
consumption reduction.
ALE-500/ALE-400/ALE-300 include mechanisms for deploying new binaries and opening the desk phone to
other systems.
To find out the availability of some features, contact your administrator who has access to the latest
release notes.
The labels and icons displayed depend on the type and the skin of the set. The label is not displayed if
the corresponding feature is not configured on your telephone system. Depending on the size of the
display, some labels may be truncated. All labels are displayed in color and are italicized. This icon
describes a succession of actions or labels you have to do or select: .
This icon describes the consequence of an action: .

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1 Getting to know your telephone 7
1.1 ALE-500 Enterprise DeskPhone 7
1.2 ALE-400 Enterprise DeskPhone 9
1.3 ALE-300 Enterprise DeskPhone 11
1.4 Removable keys (ALE-400, ALE-300) 12
1.5 Compatible accessories 13
1.6 Unboxing 14
1.7 Smart Pad 15
1.8 Change the theme (skin) of your phone 18
1.9 Welcome screens 19
1.10 User local menu 22
1.11 Status icons/ Call icons 24
1.12 Permanent features keys 25
1.13 Alphanumeric keyboard (ALE-400, ALE-300) 26
1.14 Connectors 27
1.15 Telephony encryption 28
2 Using your telephone 29
2.1 Identify the terminal you are on 29
2.2 Messaging portal 29
2.3 Consulting the call log 30
2.4 Making a call 32
2.5 Receiving a call 33
2.6 Ignore the call 33
2.7 Switching between audio modes 33
2.8 Activating the loudspeaker during a conversation (handset lifted) - Group listening feature 34
2.9 Making calls by name (company directory) 35
2.10 Make calls via your programmed call keys (Perso page/F1 and F2 keys/Add-on module) 36
2.11 Filtering calls using the voice mailbox 37
2.12 Redialing 37
2.13 Requesting automatic callback if internal number is busy 37
2.14 Receiving interphony calls 38
2.15 Sending DTMF signals 38
2.16 Mute, so that your contact cannot hear you 38
2.17 Forwarding calls to your voice message service 39
2.18 Consulting your voice mailbox 39
2.19 Sending an instant message to a contact 40
2.20 Consulting instant messages 41
2.21 Answering with an instant message 42
2.22 Lock / unlock your telephone 43
2.23 Placing a call on hold (hold) 43
2.24 Placing an external call on hold (parking) 44
2.25 Making a second call during a conversation 44
2.26 Answering a second call during a conversation 45
2.27 Switching between calls (Broker call) 45
2.28 Transferring a call 45
2.29 Transfer a call to a voice mail 46
2.30 Three-way conference with internal and/or external contacts (conference) 46
2.31 'Meet me' conference 47
2.32 Intrusion into an internal conversation (barge-in) 48
2.33 Save a number into your personal directory 48
2.34 Selecting calls to be forwarded 48
2.35 Forwarding calls to another number (immediate forward) 48
2.36 Forwarding calls when your line is busy (forward if busy) 49
2.37 Personal assistant: reaching you with one number only 49

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2.38 Activate/disable the personal assistant 49
2.39 Do not disturb 49
2.40 Forwarding your calls from the receiving terminal ('Follow me') 50
2.41 Forwarding all group calls 50
2.42 Forwarding calls to your pager 50
2.43 Cancelling all forwards 50
2.44 Cancelling a specific forward 50
2.45 Leaving a text message for internal callers 51
2.46 consulting text messages 52
2.47 Send a voice message copy 52
2.48 Sending a recorded message to a number or a distribution list 53
2.49 Message notification 53
2.50 Receiving supervised call ringing 53
2.51 Answering the general bell 54
2.52 Manager/Assistant filtering 54
2.53 Call pick-up 54
2.54 Answering briefly in place of the operator 54
2.55 Supervision 55
2.56 Hunting groups 55
2.57 Calling an internal contact on his/her pager 55
2.58 Answering a call on your pager 56
2.59 Calling a contact on his/her loudspeaker 56
2.60 Broadcasting a message on the loudspeakers of a station group 56
2.61 ACD: Agent set/ Supervisor station 56
3 Do more with your desk phone 59
3.1 Configure your phone for remote working 59
3.2 Connect your phone to the Wi-Fi 64
3.3 Beacon: using your desk phone for geo-localization in the enterprise 69
3.4 Customize your desk phone with your company's color and logo 70
4 Programming your telephone 71
4.1 Initializing your voice mailbox 71
4.2 Customizing your voice greeting 71
4.3 Modifying your personal code 71
4.4 Adjusting the audio functions 72
4.5 Audio ambiences 73
4.6 Hearing Aid 73
4.7 Adjusting the brightness of the desk phone 74
4.8 Selecting the welcome page 75
4.9 Selecting language 75
4.10 Programming direct call keys (Perso page/F1 and F2 keys/Add-on module) 75
4.11 Customize the color and the style of programmable softkeys 77
4.12 Modifying direct call keys 77
4.13 Deleting direct call keys 77
4.14 Programming an appointment reminder 78
4.15 Install a USB accessory (Headset, Handsfree, Loudspeaker) 78
4.16 Installing a Bluetooth® Wireless Technology headset (pairing) 79
4.17 Manage connected devices 79
4.18 Using a Bluetooth® Wireless Technology headset 80
4.19 Display all paired Bluetooth® devices 81
4.20 Removing a Bluetooth® accessory (headset, handset, etc.) 81
4.21 Activating/Deactivating 'Forced headset' mode 81
4.22 Contacting your administrator (Technical support) 82