Alcatel 2012G User manual

1
10
2
11
3
12
4
13
5
14
6
15
7
16
8 9
1817
1Your mobile.............
1.1 Keys
•Press to confirm an option
•Press to go left/right/up/down
If widget bar is hide:
Profiles
Calendar
Messages
Alarm
•Access main menu
• Pick up/Send a call
•Press: Enter Call log
•Press and hold: Enter Fake call
•Access contacts
•Press: End a call
Return to the Home screen
•Press and hold: Power on/off
•Press and hold: Access your voicemail
From Idle screen
•Press: 0
•Press and hold: “+/P/W”
In Edit mode
•Press: Access symbols table
•Press and hold: 0
From Idle screen
•Press: *
In Edit mode:
•Press: Change input methods
•Press and hold: Access language list
From Idle screen
•Press: #
•Press and hold: Vibration alert
In Edit mode
•Press: (space)
1.2 Status bar icons (1)
Battery charge level.
Level of network reception.
Bluetooth status (Activated).
Bluetooth status (Connected to an audio device).
Missed calls.
Call forwarding activated: your calls are forwarded.
SD card scanning completed.
Roaming.
Flight mode.
GPRS connecting.
GPRS connection status (Activated).
2Getting started.........
2.1 Set-up
Removing and installing the back cover
Removing and installing the battery
Inserting and removing the SIM card
Place the SIM card with the chip facing downwards and slide it
into its housing. Make sure that it is correctly inserted. To
remove the card, press it and slide it out.
This product meets applicable national
SAR limits of 2.0 W/kg. The specific
maximum SAR values can be found on
page 24 of this user guide.
When carrying the product or using it
while worn on your body, either use an
approved accessory such as a holster or
otherwise maintain a distance of 10 mm
from the body to ensure compliance with
RF exposure requirements. Note that the
product may be transmitting even if you
are not making a phone call.
Your phone only supports mini SIM card. Do not
attempt to insert other SIM types like micro and nano
cards, otherwise this may cause damage to your
phone.
Charging the battery
Connect the battery charger to your phone and mains socket
respectively.
• The charging may take about 20 minutes to start if the
battery is flat.
• Be careful not to force the plug into the socket.
• Make sure the battery is correctly inserted before connecting
the charger.
• The mains socket must be near to the phone and easily
accessible (avoid electric extension cables).
• When using your telephone for the first time, charge the
battery fully (approximately 3 hours). You are advised to fully
charge the battery ( ).
• To reduce power consumption and energy waste, when
battery is fully charged, disconnect your charger from the
plug; switch off Bluetooth when not in use; reduce the
backlight time, etc.
The charge is complete when the animation stops.
2.2 Power on your phone
Hold down the key until the phone powers on.
2.3 Power off your phone
Hold down the key from the Home screen.
First, make sure the host phone can support the MAP protocol
and that the Remote SIM/MSG setting is ON. Otherwise you will
not be able to access messages in the host phone.
This phone can synchronize new messages with the host phone.
You can view and compose new messages and reply to messages
sent to the host phone via your 2012G. Sent messages will be
synchronized with the host phone’s sent box.
5Contacts.............
5.1 Consulting your contacts
To access the contacts from the Home screen, press the key
and select the icon from the menu.
With BT Dialler activated, you can view contacts which are
synchronized between your 2012G and the host phone (1). By
pressing the and up/down keys, you can go to the last/next
contact. Select the contact you wish to call and then press
to make the call. You can also send a message to the contact
by selecting Options\Send message.
5.2 Adding a contact
You can add a new contact to phone or SIM card by selecting
"Add contact".
Quick Start Guide
For more information about how to use the phone, please go
to www.alcatelonetouch.com to download complete user
manual (English version only). Moreover, from the website you
can also consult FAQ (English version only).
www.sar-tick.com
(1) The icons and illustrations in this guide are provided for information
purposes only.
4Messages ............
4.1 Create message
You can select "Messages\Write msg" from the main menu
or access from the widget bar and select icon to create
text/multimedia message. You can type a message and you can
also modify a predefined message in Templates or customise
your message by adding pictures, sounds, videos, etc (only
available while editing a MMS). While writing a message, select
"Options" to access all the messaging options.
One or more recipients can be added from contact list. Press
"Contacts" through key to multi-select recipients from
Contacts.
An SMS will be converted to MMS automatically when images,
videos, audio, slides or attachments are inserted.
An SMS message of more than a certain number of
characters (the number of characters depends on
your language) will be charged as several SMS. An
MMS message containing photos and/or sounds
may also be billed as more than one message.
Specific letters (accent) will increase the size of the
SMS, this may cause multiple SMS to be sent to
your recipient.
4.2 View message (1)
With BT Dialler activated, you can review messages which are
synchronized between your 2012G and the host phone.
(1) Depends on software version and countries. If your phone has BT
Dialer feature, please activate it firstly (please refer to 15.6.2 BT
Dialler for activation).
3Making a call ............
Dial the desired number then press the key to place the
call. If you make a mistake, you can delete the incorrect digits
by pressing the right softkey.
To hang up the call, press the key.
Making an emergency call
If your phone is covered by the network, dial emergency
number and press the key to make an emergency call. This
works even without a SIM card and without typing the PIN
code.
3.1 Calling your voicemail (1)
To access your voicemail, hold down the key.
3.2 Receiving a call
When you receive an incoming call, press the key to talk
and then hang up by pressing the key.
3.3 Available functions during the call
During a call, you can use your directory, your calendar, short
messages, etc. without losing your correspondent.
(1) Contact your network operator to check service availability.
EDGE connecting.
EDGE attached.
Music activated.
Radio is on.
Headset connected.
Alarm or appointments programmed.
Receiving an MMS.
Sending an MMS.
SMS unread.
MMS unread.
Voicemail message arrived.
(Flickering) Message is full: your phone cannot accept
any new message. You must access the message list and
delete at least one message on your SIM card or on your
phone memory.
Vibrate alert: your phone vibrates, but does not ring or
beep with the exception of the alarm.
Silence mode: your phone does not ring, beep or vibrate
with the exception of the alarm.
6 Call log .................
6. 1 Access
You can access this function by pressing from the idle screen,
or by selecting from the widget bar or main menu.
6.2 Available options
When you press Options, you can have access to View, Send
message, Save to Contacts, Edit before call, Add to
blacklist, Add to whitelist, Delete, Delete all, etc.
With BT Dialler activated, you can also review all of the host
phone’s missed, outgoing and incoming calls but you will not be
able to delete this information from the host phone by using the
local (2012G) phone (1).
You can select a contact in the host phone’s call log list and then
select Options to make a call or send a text message to them
using the local phone.
7Facebook ...........
Facebook is a social utility that connects people with friends and
others who work, study and live around them. It provides a
number of features with which users interact, such as Wall,
Pokes, etc.
To open an account online, please go to: http://m.facebook.com/.
8
FB Messenger......
Facebook Messenger is an instant messaging service which lets
you communicate with your friends whenever they are connected
to it.
Sending/receiving pictures and group messaging are also supported.
(1) Depends on software version and countries. If your phone has BT Dialer
feature, please activate it firstly (please refer to 15.6.2 BT Dialler for
activation).
9Twitter..............
Twitter is a social networking and microblogging service that has
gained notability and popularity worldwide. This feature enables
phone users to exchange news updates and ideas with a
community in the form of messages or posts. Posts are displayed
on the author's profile page and delivered to the author's
subscribers or followers.
To open an account online, please go to: http://m.twitter.com/.
10 Apps (1)................
Apps is an online software store, where you can download and
install applications and games to your phone. All downloaded files
can be found in "Apps Mgr" .
11 Apps Mgr ...........
You may manage your downloaded applications and games.
12
Camera .............
Your mobile phone is fitted with a camera for taking photos and
shooting videos that you can use in different ways:
• store them in your “My files”.
• send them in a multimedia message (MMS) to a mobile
phone.
• send them directly by MMS or Bluetooth.
• customise your Home screen.
• select them as incoming call image to a contact in your
Contacts.
• transfer them by data cable or microSD card to your
computer.
13 Media applications ..
13.1 Music ........................................................
Access this feature from the main menu by selecting “Music”.
You will have full flexibility of managing music both on your
mobile and memory card.
With BT Dialler activated, you can control the music player using
the local phone if the host phone is playing music (1).
13.2 Images......................................................
A library links to the images in “My images” in phone or SD
card to multi-mark, set as wallpaper, power on/off display, and
incoming call image, or sent by MMS, Bluetooth.
13.3 Videos ......................................................
Contains all video clips (stored in "My videos") in phone or SD
card and enables you to Play, Send, Rename, Copy, Move,
Delete, etc.
13.4 FM radio...................................................
Your phone is equipped with a radio (2) with RDS (3) functionality.
You can use the application as a traditional radio with saved
channels or with parallel visual information related to the radio
program on the display if you tune to stations that offer Visual
Radio service. You can listen to it while running other applications.
14 My files ..............
You will have access to all audio and visual files stored in phone
or memory card in My files. You can access a number of items
in Phone or Memory card with this option: My audios, My
images, My videos, Received, etc.
Inserting and removing the memory card:
Place the microSD card with the chip facing downwards and slide
it into its housing. Make sure that it is correctly inserted. To
remove the card, press and slide it out.
15 Tools ........................
15.1 Recorder ..................................................
Accessing Recorder allows you to make voice or sound
recordings.
15.2 Alarm .......................................................
Your mobile phone has a built-in alarm clock with a snooze
feature.
(1) Depends on software version and countries. If your phone has BT Dialer
feature, please activate it firstly (please refer to 15.6.2 BT Dialler for
activation).
15.3 Calculator................................................
Enter a number, select the type of operation to be performed,
using the navigation keys, and enter the second number, then
press “=” to display the result.
15.4 Calendar ..................................................
Once you enter this menu from the main menu, there is a
monthly-view calendar for you to keep track of important
meetings, appointments, etc. Days with events entered will be
marked.
15.5 Notes........................................................
You can create a note in text format by accessing “Notes” from
the main menu.
15.6 Bluetooth™ .............................................
15.6.1 Access
Press from the Home screen to enter the main menu, then
select "Bluetooth".
15.6.2 BT Dialler (1)
This phone is embedded with a BT dialler feature which means
that you can connect your 2012G with a host phone through a
Bluetooth connection. Once successfully linked, you can receive
and make calls from the host phone using this phone. Other
options available are syncing with the host phone’s contacts,
viewing its call log, and viewing/making SMS messages sent to/
from the host phone.
You can pair with the host phone through Bluetooth.
Activate host connection: Turn Bluetooth on, select to view
the list of available Bluetooth devices and then press BT dialler\
On.
English - CJB27T0ALAAN
You need to confirm your password (automatically displayed) in
the host phone once you have chosen to pair it with your 2012G.
When pairing succeeded, the host name will be visible on your
2012G.
You only need to pair your 2012G once. It automatically
reconnects to your host phone once you turn on Bluetooth both
in your 2012G and host phones.
15.7 Voice alarm .............................................
With this menu, you may create the voice file and set it as the
alarm.
15.8 Fake call...................................................
This program enables you to call yourself by simulating a caller
number/name, ringtone at a scheduled time. It helps you to
politely escape from social situations at any time you wish. This
call can be rejected by key.
15.9 Call filter..................................................
Enable blacklist, all callers in the list will be automatically blocked.
Enable whitelist, only callers in the list can be connected.
15.10 WAP ........................................................
Access WAP options: Homepage, Bookmarks, Recent
pages, Offline pages, Go to URL, Settings.
16 Profiles ..............
With this menu, you may personalise ringtones for different
events and environments.
1.3 Home screen
1.3.1 Widget bar
Widgets are convenient shortcuts for quick access from the
Home screen.
You can customize widget bar by "Settings/Phone settings/
Widget bar".
1.3.2 Change wallpaper
You can select a folder to choose one image as favourite
wallpaper by selecting "Options/Set as/Wallpaper".
17 Settings ............
From the main menu, select the menu icon and select the
function of your choice in order to customise your telephone:
Phone settings, Call settings, Network, Connectivity,
Security, Regulatory & Safety,Rights manager,Restore
default (1).
18 Services............
Contact your network operator to check service availability.
19
Making the most
of your mobile.......
PC suite
You can download software upgrade for free from the website.
The PC suite includes:
• Backup/restore
You can backup the important data in your mobile and restore
them when needed.
• GPRS modem
Use your mobile phone to connect PC to the internet.
• Multimedia Personalization
Customize your mobile with images, animations and melodies.
PROTECT YOUR HEARING
To prevent possible hearing damage, do not listen at high
volume levels for long periods. Exercise caution when
holding your device near your ear while the loudspeaker
is in use.
(1) Depending on your network operator.
(1) Depends on software version and countries. If your phone has BT Dialer
feature, please activate it firstly (please refer to 15.6.2 BT Dialler for
activation).
(2) The quality of the radio depends on the coverage of the radio station in
that particular area.
(3) Depending on your network operator and market.
(1) Make the phone’s settings recover to its default value. End-user data
will not be erased. Enter its default password 1234 to confirm to
restore and reboot.
Camera
Volume key
Micro-USB
connector
Left softkey
Send key
Voicemail key
End key
Right softkey
* key # key
Headset
connector
(1) Depends on software version and countries.
Sesame 2_2012G US_Eng_EN_03_141205.indd 1 2014/12/5 14:27:15

19
28
20
29
21
30
22
31
23
32
24
33
25
34
26 27
3635
Switch the mobile phone off when you are near gas or flammable
liquids. Strictly obey all signs and instructions posted in a fuel depot, gas
station, or chemical plant, or in any potentially explosive atmosphere.
When the mobile phone is switched on, it should be kept at least 15
cm from any medical device such as a pacemaker, a hearing aid or
insulin pump. In particular when using the mobile phone you should
hold it against the ear on the opposite side to the device, if any.
Read and follow the directions from the manufacturer of your
implantable medical device. If you have any questions about using your
mobile device with your implantable medical device, consult your
healthcare provider.
To avoid hearing impairment, answer the call before holding your
mobile phone to your ear. Also move the handset away from your ear
while using the “hands-free” option because the amplified volume might
cause hearing damage.
It is recommended to have proper supervision while small children use
your mobile phone.
When replacing the cover please note that your mobile phone may
contain substances that could create an allergic reaction.
Always handle your mobile phone with care and keep it in a clean and
dust-free place.
Do not allow your mobile phone to be exposed to adverse weather or
environmental conditions (moisture, humidity, rain, infiltration of
liquids, dust, sea air, etc.). The manufacturer’s recommended operating
temperature range is -10°C (14°F) to +55°C (131°F) (the max value
depends on device, materials and housing paint/texture).
Over 55°C (131°F) the legibility of the mobile phone’s display may be
impaired, though this is temporary and not serious.
Do not open or attempt to repair your mobile phone yourself.
Do not drop, throw or try to bend your mobile phone.
Do not paint it.
Use only batteries, battery chargers, and accessories which are
recommended by TCT Mobile Limited and its affiliates and are
compatible with your mobile phone model.TCT Mobile Limited and its
affiliates disclaim any liability for damage caused by the use of other
chargers or batteries.
Your mobile phone should not be disposed of in a municipal waste.
Please check local regulations for disposal of electronic products.
Remember to make back-up copies or keep a written record of all
important information stored in your mobile phone.
Some people may suffer epileptic seizures or blackouts when exposed to
flashing lights, or when playing video games. These seizures or blackouts
may occur even if a person never had a previous seizure or blackout.
If you have experienced seizures or blackouts, or if you have a family
history of such occurrences, please consult your doctor before playing
video games on your mobile phone or enabling a flashing-lights feature
on your mobile phone. Parents should monitor their children’s use of
video games or other features that incorporate flashing lights on the
mobile phones.
All persons should discontinue use and consult a doctor if any of the
following symptoms occur: convulsion, eye or muscle twitching, loss
of awareness, involuntary movements, or disorientation. To limit the
likelihood of such symptoms, please take the following safety precautions:
- Play at the farthest distance possible from the screen. When you play
games on your mobile phone, you may experience occasional
discomfort in your hands, arms, shoulders, neck, or other parts of
your body. Follow these instructions to avoid problems such as
tendinitis, carpal tunnel syndrome, or other musculoskeletal disorders:
- Take a minimum of a 15-minute break every hour of game playing.
- If your hands, wrists, or arms become tired or sore while playing,
stop and rest for several hours before playing again.
- If you continue to have sore hands, wrists, or arms during or after
playing, stop the game and see a doctor.
•PRIVACY:
Please note that you must respect the laws and regulations in force in
your jurisdiction or other jurisdiction(s) where you will use your
mobile phone regarding taking photographs and recording sounds with
your mobile phone. Pursuant to such laws and regulations, it may be
strictly forbidden to take photographs and/or to record the voices of
other people or any of their personal attributes, and reproduce or
distribute them, as this may be considered to be an invasion of privacy.
It is the user’s sole responsibility to ensure that prior authorization be
obtained, if necessary, in order to record private or confidential
conversations or take a photograph of another person; the
manufacturer, the seller or vendor of your mobile phone (including the
operator) disclaim any liability which may result from the improper use
of the mobile phone.
Troubleshooting...............
Before contacting the service centre, you are advised to follow
the instructions below:
• You are advised to fully charge ( ) the battery for optimal
operation.
• Avoid storing large amounts of data in your phone as this may
affect its performance.
• Use User Data Format (1) and the Mobile Upgrade tool to
perform phone formatting or software upgrading, (to perform
User Data format, hold down # key while simultaneously
pressing the power on/off key under power off mode). ALL
User phone data: contacts, photos, messages and files will be
lost permanently. It is strongly advised to fully backup the
phone data and profiles via PC suite before doing formatting
and upgrading.
My phone cannot switch on
• Check the battery contacts, remove and reinstall your battery,
then turn your phone on
• Check the battery power level, charge for at least 20 minutes
• If it still does not work, please use User Data Format (1) to
reset the phone or Mobile Upgrade to upgrade software
My phone is frozen or has not responded for several
minutes
• Restart your phone by pressing and holding the key
• Remove the battery and re-insert it, then restart the phone
• If it still does not work, please use User Data Format (1) to
reset the phone or Mobile Upgrade to upgrade software
My phone turns off by itself
• Make sure power off key is not mis-contacted
• Check the battery charge level
• If it still does not work, please use User Data Format (1) to
reset the phone or Mobile Upgrade to upgrade software
My phone cannot charge properly
• Make sure you are using an ALCATEL ONETOUCH battery
and the charger from the box
• Clean the battery contact if it’s dirty
•BATTERY AND ACCESSORIES:
Before removing the battery from your mobile phone, please make
sure that the mobile phone is switched off.
Observe the following precautions for battery use:
- Do not attempt to open the battery (due to the risk of toxic fumes
and burns).
- Do not puncture, disassemble or cause a short-circuit in a battery,
- Do not burn or dispose of a used battery in the garbage or store it
at temperatures above 60°C (140°F).
Batteries must be disposed of in accordance with locally applicable
environmental regulations. Only use the battery for the purpose for
which it was designed. Never use damaged batteries or those not
recommended by TCT Mobile Limited and/or its affiliates.
This symbol on your mobile phone, the battery and the
accessories means that these products must be taken to
collection points at the end of their life:
- Municipal waste disposal centers with specific bins for
these items of equipment
- Collection bins at points of sale.
They will then be recycled, preventing substances being disposed of in
the environment, so that their components can be reused.
In European Union countries:
These collection points are accessible free of charge. All products with
this sign must be brought to these collection points.
In non European Union jurisdictions:
Items of equipment with this symbol are not be thrown into ordinary
bins if your jurisdiction or your region has suitable recycling and
collection facilities; instead they are to be taken to collection points for
them to be recycled.
In the United States you may learn more about CTIA’s Recycling
Program at http://www.gowirelessgogreen.org/
CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED BY
AN INCORRECT TYPE. DISPOSE OF USED BATTERIES
ACCORDING TO THE INSTRUCTIONS
• Make sure your battery is inserted properly before plugging in
the charger
• Make sure that your battery is not completely discharged; if
the battery power is empty for a long time, it may take around
20 minutes to display the battery charger indicator on the
screen
• Make sure charging is carried out under normal conditions
(0°C to +40°C)
• When abroad, check that the voltage input is compatible
My phone cannot connect to a network or “No service”
is displayed
• Try connecting in another location
• Verify the network coverage with your operator
• Check with your operator that your SIM card is valid
• Try selecting the available network(s) manually
• Try connecting at a later time if the network is overloaded
My phone cannot connect to the Internet
• Check that the IMEI number (press *#06# ) is the same as the
one printed on your warranty card or box
• Make sure that the internet access service of your SIM card is
available
• Check your phone's Internet connecting settings
• Make sure you are in a place with network coverage
• Try connecting at a later time or another location
Invalid SIM card
• Make sure the SIM card has been correctly inserted
• Make sure the chip on your SIM card is not damaged or
scratched
• Make sure the service of your SIM card is available
Unable to make outgoing calls
• Make sure you have dialed a valid number and press the
key
• For international calls, check the country and area codes
• Make sure your phone is connected to a network, and the
network is not overloaded or unavailable
• Check your subscription status with your operator (credit,
SIM card valid, etc.)
• Make sure you have not barred outgoing calls
• Make sure that your phone is not in flight mode
Unable to receive incoming calls
• Make sure your phone is switched on and connected to a
network (check for overloaded or unavailable network)
• Check your subscription status with your operator (credit,
SIM card valid, etc.)
• Make sure you have not forwarded incoming calls
• Make sure that you have not barred certain calls
• Make sure that your phone is not in flight mode
The caller’s name/number does not appear when a call
is received
• Check that you have subscribed to this service with your
operator
• Your caller has concealed his/her name or number
I cannot find my contacts
• Make sure your SIM card is not broken
• Make sure your SIM card is inserted properly
• Import all contacts stored in SIM card to phone
The sound quality of the calls is poor
• You can adjust the volume during a call by pressing the volume
key
• Check the network strength
• Make sure that the receiver, connector or speaker on your
phone is clean
I am unable to use the features described in the manual
• Check with your operator to make sure that your subscription
includes this service
• Make sure this feature does not require an ALCATEL
ONETOUCH accessory
When I select a number from my contacts, the number
cannot be dialed
• Make sure that you have correctly recorded the number in
your file
• Make sure that you have inputted the country prefix when
calling a foreign country
I am unable to add a contact in my contacts
• Make sure that your SIM card contacts are not full; delete
some files from your SIM card or save the files in the phone
contacts
•CHARGERS
Home A.C./ Travel chargers will operate within the temperature range
of: 0°C (32°F) to 40°C (104°F).
The chargers designed for your mobile phone meet with the standard
for safety of information technology equipment and office equipment
use. Due to different applicable electrical specifications, a charger you
purchased in one jurisdiction may not work in another jurisdiction.
They should be used for this purpose only.
Characteristics of power supply (depending on the country):
Travel charger: Input: 100~240 V, 50/60 Hz, 130/150 mA
Output: 5 V, 550 mA
Battery: Lithium 750 mAh
•RADIO WAVES:
THIS MOBILE PHONE MEETS THE GOVERNMENT’S
REQUIREMENTS FOR EXPOSURE TO RADIO WAVES.
Your mobile phone is a radio transmitter and receiver. It is designed
and manufactured not to exceed the emission limits for exposure to
radio-frequency (RF) energy. These limits are part of comprehensive
guidelines and establish permitted levels of RF energy for the general
population. The guidelines are based on standards that were developed
by independent scientific organizations through periodic and thorough
evaluation of scientific studies. These guidelines include a substantial
safety margin designed to ensure the safety of all persons, regardless
of age and health.
The exposure standard for mobile phones employs a unit of
measurement known as the Specific Absorption Rate, or SAR. The
SAR limit set by public authorities such as the Federal Communications
Commission of the US Government (FCC), or by Industry Canada,
is 1.6 W/kg averaged over 1 gram of body tissue. Tests for SAR are
conducted using standard operating positions with the mobile phone
transmitting at its highest certified power level in all tested frequency
bands.
Although the SAR is determined at the highest certified power level,
the actual SAR level of the mobile phone while operating can be
well below the maximum value. This is because the mobile phone is
designed to operate at multiple power levels so as to use only the
power required to reach the network. In general, the closer you are
to a wireless base station antenna, the lower the power output of the
mobile phone. Before a mobile phone model is available for sale to
the public, compliance with national regulations and standards must
be shown.
Safety and use..................
We recommend that you read this chapter carefully before using your
mobile phone. The manufacturer disclaims any liability for damage,
which may result as a consequence of improper use or use contrary to
the instructions contained herein.
•TRAFFIC SAFETY:
Given that studies show that using a mobile phone while driving a
vehicle constitutes a real risk, even when the hands-free kit is used (car
kit, headset...), drivers are requested to refrain from using their mobile
phone when the vehicle is not parked. Check the laws and regulations
on the use of wireless mobile phones and their accessories in the areas
where you drive. Always obey them. The use of these devices may be
prohibited or restricted in certain areas.
When driving, do not use your mobile phone and headphone to listen
to music or to the radio. Using a headphone can be dangerous and
forbidden in some areas.
When switched on, your mobile phone emits electromagnetic waves
that can interfere with the vehicle’s electronic systems such as ABS
anti-lock brakes or airbags. To ensure that there is no problem:
- do not place your mobile phone on top of the dashboard or within
an airbag deployment area,
- check with your car dealer or the car manufacturer to make sure
that the car’s electronic devices are shielded from mobile phone RF
energy.
•CONDITIONS OF USE:
You are advised to switch off the mobile phone from time to time to
optimize its performance.
Remember to abide by local authority rules of mobile phone use on
aircrafts.
Operational Warnings: Obey all posted signs when using mobile devices
in public areas.
Follow Instructions to Avoid Interference Problems: Turn off your
mobile device in any location where posted notices instruct you to do
so. In an aircraft, turn off your mobile device whenever instructed to
do so by airline staff. If your mobile device offers an airplane mode or
similar feature, consult airline staff about using it in flight.
Switch the mobile phone off when you are in health care facilities,
except in designated areas. As with many other types of equipment now
in regular use, mobile phones can interfere with other electrical or
electronic devices, or equipment using radio frequency.
The highest SAR value for this model mobile phone when tested is
0.59 W/Kg for use at the ear and 0.89 W/Kg for use close to the body.
While there may be differences between the SAR levels of various
mobile phones and at various positions, they all meet the government
requirement for RF exposure. For body-worn operation, the mobile
phone meets FCC RF exposure guidelines provided that it is used with
a non-metallic accessory with the handset at least 10 mm from the
body. Use of other accessories may not ensure compliance with FCC
RF exposure guidelines.
Additional information on SAR can be found on the Cellular
Telecommunications & Internet Association (CTIA) Web site: http://
www.ctia.org/
The World Health Organization (WHO) considers that present
scientific information does not indicate the need for any special
precautions for use of mobile phones. If individuals are concerned, they
might choose to limit their own or their children’s RF exposure by
limiting the length of calls, or using “hands-free” devices to keep mobile
phones away from the head and body. (fact sheet n°193). Additional
WHO information about electromagnetic fields and public health are
available on the following website: http://www.who.int/peh-emf.
Note: This equipment has been tested and found to comply with the
limits for a Class B digital device pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no
guarantee that interference to radio or television reception, which can
be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the
following measures:
My callers are unable to leave messages on my voicemail
• Contact your network operator to check service availability
I cannot access my voicemail
• Make sure your operator’s voicemail number is correctly
entered in "Messages\Voicemail"
• Try later if the network is busy
I am unable to send and receive MMS
• Check your phone memory availability as it might be full
• Contact your network operator to check service availability
and check MMS parameters
• Verify the server centre number or your MMS profile with
your operator
• The server centre may be swamped, try again later
The flickering icon is displayed on my standby
screen
• You have saved too many short messages on your SIM card;
please delete some
SIM card PIN locked
• Contact your network operator to obtain the PUK code
(Personal Unblocking Key)
I am unable to connect my phone to my computer
• Install ALCATEL ONETOUCH PC suite first of all
• Check that your computer meets the requirements for
ALCATEL ONETOUCH PC Suite installation
• Make sure that you’re using the right cable from the box
I am unable to download new files
• Make sure there is sufficient phone memory for your
download
• Select the microSD card as the location to store downloaded
files
• Check your subscription status with your operator
The phone cannot be detected by others via Bluetooth
• Make sure that Bluetooth is turned on and your phone is
visible to other users
• Make sure that the two phones are within Bluetooth’s
detection range
General information .......
•Website: www.alcatelonetouch.com
•Hot Line Number: In the United States, call 877-702-3444 for
technical support.
On our Internet site, you will find our FAQ (Frequently Asked
Questions) section. You can also contact us by e-mail to ask any
questions you may have.
An electronic version of this user guide is available in English and other
languages according to availability on our server: www.alcatelonetouch.com
Your telephone is a transceiver that operates on GSM networks in
quad band with 850/900/1800/1900 MHz bands.
Protection against theft (1)
Your mobile phone is identified by an IMEI (mobile phone serial
number) shown on the packaging label and in the product’s memory.
We recommend that you note the number the first time you use
your mobile phone by entering *#06# and keep it in a safe place.
It may be requested by the police or your operator if your mobile
phone is stolen.
Disclaimer
There may be certain differences between the user manual
description and the mobile phone’s operation, depending on the
software release of your mobile phone or specific operator services.
TCT Mobile shall not be held legally responsible for such differences,
if any, nor for their potential consequences, which responsibility shall
be borne by the operator exclusively.
(1) Contact your network operator to check service availability.
• Messages
You can compose SMS/MMS easily on your PC and transfer
them to your phone.
Supported Operating Systems
Windows XP/Vista/Windows 7.
Mobile Upgrade
Using Mobile Upgrade tool you can update your phone’s
software from your PC.
Download Mobile Upgrade from ALCATEL ONETOUCH
website (www.alcatelonetouch.com) and install it on your PC.
Launch the tool and update your phone by following the step
by step instructions (refer to the User Guide provided
together with the tool).
Your phone’s software will now have the latest software.
All personal information will be permanently lost
following the update process. We recommend you to
backup your personal data using PC Suite before
upgrading.
Webcam (1)
You can use your phone as a webcam for instant messaging on
your PC.
• Connect your phone to PC via USB cable.
• Go to "My computer" folder on your PC and find USB
video device.
20 Latin input mode ..
To write messages, there are two writing methods:
• Normal: this mode allows you to type a text by choosing
a letter or a sequence of characters associated with a
key.
• Predictive with the eZi mode: this mode speeds up the
writing of your text.
(1) The using of webcam may vary according to the operating system of
your PC.
How to make your battery last longer
• Make sure you follow the complete charge time (minimum 3
hours)
• After a partial charge, the battery level indicator may not be
exact. Wait for at least 20 minutes after removing the charger
to obtain an exact indication
• Adjust the brightness of screen as appropriate
• Deactivate Bluetooth when not in use
(1) User Data Format ALL user phone data: Contacts, messages and
files will be lost permanently. Please store phone data in SIM card before
you want to format
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that
to which the receiver is connected.
- Consult the dealer or an experienced radio/ TV technician for help.
Changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to operate
the equipment.
For the receiver devices associated with the operation of a licensed
radio service (e.g. FM broadcast), they bear the following statement:
This device complies with Part 15 of the FCC Rules. Operation is
subject to the condition that this device does not cause harmful
interference.
For other devices, they bear the following statement:
This device complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions:
(1) this device may not cause harmful interference
(2) this device must accept any interference received, including
interference that may cause undesired operation.
Your mobile phone is equipped with a built-in antenna. For optimal
operation, you should avoid touching it or degrading it.
As mobile devices offer a range of functions, they can be used in
positions other than against your ear. In such circumstances the device
will be compliant with the guidelines when used with headset or usb
data cable. If you are using another accessory ensure that whatever
product is used is free of any metal and that it positions the mobile
phone at least 10 mm away from the body.
FCC ID: RAD542
•LICENCES
Obigo® is a registered trademark of Obigo AB.
microSD Logo is a trademark.
The Bluetooth word mark and logos are owned
by the Bluetooth SIG, Inc. and any use of such
marks by TCT Mobile Limited and its affiliates
is under license. Other trademarks and trade
names are those of their respective owners.
ALCATEL ONETOUCH 2012G
Bluetooth Declaration ID
D022118
eZiText™ and Zi™ are trademarks of Zi
Corporation and/or its Affiliates.
Facebook and the f Logo are trademarks of
Facebook, Inc., and are used under license.
Twitter and the T Logo are trademarks of
Twitter, Inc., and are used under license.
ALCATEL is a trademark of
Alcatel-Lucent and used under license by
TCT Mobile Limited.
All rights reserved © Copyright 2014
TCT Mobile Limited.
TCT Mobile Limited reserves the right to alter
material or technical specification
without prior notice.
TCT Mobile (US), Inc.
Warranty ............................
TCT Mobile (US), Inc. warrants to the original retail purchaser of this
wireless device that should this product or part thereof during normal
consumer usage and condition be proven to be defective in material or
workmanship that results in product failure within the first twelve (12)
months from the date of purchase as shown on your original sales receipt
from an authorized sales agent. Such defect(s) will be repaired or
replaced (with new or rebuilt parts) at the company’s option without
charge for parts or labor directly related to the defect(s).
Batteries, power adapters, and other accessories sold as in box items are
also warranted against defects and workmanship that results in product
failure within the first six (6) months period from the date of purchase as
shown on your original sales receipt. Such defect(s) will be repaired or
replaced (with new or rebuilt parts) at the company’s option without
charge for parts or labor directly related to the defect(s).
The limited warranty for your wireless device will be voided if any of the
following conditions occur:
•Non-compliance with the instructions for use or installation, or with
technical and safety standards applicable in the geographical area
where your phone is used;
•Connection to any equipment not supplied or not recommended by
TCT Mobile (US), Inc.;
•Modification or repair performed by individuals not authorized by TCT
Mobile (US), Inc. or its affiliates;
•Changes to the device operating system by the user or third party
applications;
•Acts of god such as inclement weather, lightning, power surges, fire,
humidity, infiltration of liquids or foods, chemical products, download
of files, crash, high voltage, corrosion, oxidation;
•Removal or altering of the wireless device’s event labels or serial
numbers (IMEI);
•Damage from exposure to water or other liquids, moisture, humidity,
excessive temperatures or extreme environmental conditions, sand,
excess dust and any condition outside the operating guidelines;
•Defects in appearance, cosmetic, decorative or structural items such
as framing and non-operative parts;
•Damage as result of physical abuse regardless of cause.
There are no express warranties, whether written, oral or implied, other
than this printed limited warranty or the mandatory warranty provided
by your jurisdiction. In no event shall TCT Mobile (US), Inc. or any of its
affiliates be liable for incidental or consequential damages of any nature
whatsoever, including but not limited to commercial loss, to the full
extent those damages can be disclaimed by law. Some states do not allow
the exclusion or limitation of incidental or consequential damages, or
limitation of the duration of implied warranties, so the preceding
limitations or exclusions may not apply to you.
How to obtain Support: Contact the customer care center by calling
(877-702-3444) or going to (http://www.alcatelonetouch.com/usa/). We
have placed many self-help tools that may help you to isolate the problem
and eliminate the need to send your wireless device in for service. In the
case that your wireless device is no longer covered by this limited
warranty due to time or condition, you may utilize our out of warranty
repair options.
How to obtain Hardware Service within the terms of this warranty:
Create a user profile (alcatel.finetw.com) and then create an RMA for the
defective device. Ship the device with a copy of the original proof of
purchase (e.g. original copy of the dated bill of sale, invoice) with the
owner’s return address (No PO Boxes accepted), wireless carrier’s
name, alternate daytime phone number, and email address with a
complete problem description. Only ship the device. Do not ship the
SIM card, memory cards, or any other accessories such as the power
adapter. You must properly package and ship the wireless device to the
repair center. TCT Mobile (US), Inc. is not responsible for devices that
do not arrive at the service center or are damaged in transit. Insurance
is recommended with proof of delivery. Upon receipt, the service center
will verify the warranty conditions, repair, and return your device to the
address provided in the RMA. Check the warranty repair status by going
online with the RMA number on web portal.
Sesame 2_2012G US_Eng_EN_03_141205.indd 2 2014/12/5 14:27:16