Alcatel One Touch POP 4 plus 5056M User manual

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POP4-5.5C ATT
5056O
Note: this manual is non-contractual and TCL Communication Ltd. can modify it without prior
notice on the characteristics of described equipments.

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1.1 Verify
1.1 Update
1.0 2016-02-02 Preliminary Draft Mani Lee Abby Zhou Damon Han
Rev. Date Modification description Prepared By Checked By Approved By

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Content
1.General.............................................................................................................................................4
2.Portable Label..................................................................................................................................6
2.1.Label zones......................................................................................................................................6
2.2.Commercial Label Samples...........................................................................................................7
2.3.CU label............................................................................................................................................8
2.4.L1 Spare Part List ...........................................................................................................................9
2.5.Accessory.........................................................................................................................................9
2.5.1.Charger......................................................................................................................................9
2.5.2.Headset....................................................................................................................................10
2.5.3.End user USB cable ..............................................................................................................10
2.6.Maintenance policy.......................................................................................................................10
2.6.1.For handset:............................................................................................................................11
2.6.2.For standard accessories (charger, headset and USB cable)........................................11
2.6.3.If input the following codes on handset, you can:.............................................................11
2.6.4.User Data Format reset introduction...................................................................................11
2.7.Cell phone maintenance..............................................................................................................12
2.8.Invoice check.................................................................................................................................13
2.9.IMEI Check.....................................................................................................................................14
2.10.Humidity sensitive sticker Check.........................................................................................14
2.11.Visual Mechanical inspection...............................................................................................15
2.12.Accessories inspection..........................................................................................................16
2.13.Cell phone maintenance procedure....................................................................................16
3.Software download .......................................................................................................................22
3.1. Equipments requested when download：................................................................................22
4.2. Handset driver installation...........................................................................................................23
3.3 SW download process..................................................................................................................24

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1. General
POP4-5.5C ATT(5056O) is a MSM8909 Platform phone with Quad core 1.1GHz, and BT/WLAN/MP3,
social network service etc functions. It originally installed Android 6.0. It can work with the 2G Data
GPRS/EDGE, 3G Data HSPA+ (42M bit/s DL, 5.76Mbit/s UL), 4G Data Cat 4 (150Mbit/s DL, 50Mbit/s UL).
Detail features
Project Name POP4-5.5C ATT
Commercial Name 5056O
Platform & OS
Platform MSM8909
CPU frequence Quad core 1.1GHz
OS Android
OS Version V6.0
Design
Design (dimension) (L x W x H mm) 151x77x7.99
Form factor Bar
Side Keys Volume & Power Key
Removable battery cover Yes
Vibrator Yes
Estimated Weight (unit: g) with
battery TBD
Display
Main display vision size (unit:inch) 5.5"
Main display resolution HD (1280×720)
LTPS A-Si
LED indicator Charging indicator, events indicator
Touch technology Capacitive
Main LCD Type TFT-IPS
Sub-display No
Oleophobic coating (Anti-finger
coating) Yes

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Available Ports
Card slot 1 Sim + SD card
SIM Card Number 1
SIM Slot 1 4FF (Nano-SIM)
SIM Slot 2 No
SIM Slot 3 No
TF card slot Yes
Hot swap SIM slot 1 +SD card
Audio Jack 3.5mm audio jack
HD voice Yes
Dual-mic Noise cancellation Yes
Charging Port Micro-USB
Memory
ROM 16G
RAM 2G
External storage Micro SD, up to 128GB（Microsoft
related words is forbidden to appear）
End User Space TBD
Connectivity
Wi-Fi / WLAN 802.11a/b/g/n (2.4GH & 5GHz on 802.11n)
Wi-Fi Direct x
Radio Yes
Wireless FM Yes
Bluetooth Yes
Bluetooth supported version Yes, BT4.0
USB Data Transfer TBD
USB OTG NO
USB Charging Micro-USB
Rear Camera
Number of pixels 8M
Camera Flash Yes
Focus AF
Image Sensor OV8858
Sensor Size 0.25
Sensor Pixel size 1.12um
Lens Apeture size FNO 2.0
Flash type Led Flash
Video Video Playback: 1080@30fps
Video Capture: 720@30fps
Front Camera
Number of pixels 2M
Focus FF
Image Sensor OV2680
Sensor Size 0.2
Sensor Pixel size 1.75um

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Camera Flash No
Flash type No
Video Video Playback: 1080@30fps
Video Capture: 720@30fps
Other features NO
Sensors
GPS Yes, with A-GPS
Accelerometer (G sensor) Yes
Proximity Sensor Yes
Light sensor Yes
E-Compass No
Gyro No
Hall Switch NO
Fingerprint No
Eyeverify No
Battery
Battery capacity (mAh) 2500mAh
Standby time 2500*0.8/3.8=526h 2500*0.8/4.3=465h
Talking time (Hours) 2500*0.8/164=12.2h 2500*0.8/221=9.1h
Charging Technology Linear
Battery type Soft pack
Accessary Standard
MOU Charger (5V/1A) w/o wire,Battery,
Quick Guide, Micro-USB Cable,LCD
sticker
2. Portable Label
2.1. Label zones
Printing zone definition (CPE000355AC0----For General 34*27)

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2.2. Commercial Label Samples

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5056O-2AALUS1
IMEI V02
2.3. CU label

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5056M-2AALMX1
CU V02
2.4. L1 Spare Part List
Please get the latest SPL in Forlog system.
2.5. Accessory
2.5.1. Charger

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2.5.2. Headset
2.5.3. End user USB cable
2.6. Maintenance policy
This chapter describes the maintenance of the 5056O series phone authorized at L1 repair centre. The
maintenance operations can only be performed in approved repair centres.
General
Main L1 maintenance operations are as following:

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2.6.1. For handset:
1) Warranty check
2) Function test
3) SW downloading
4) Replacement of the defective handset.
2.6.2. For standard accessories (charger, headset and USB cable)
1) Warranty check
2) Functional check
3) Replacement of defective accessories
2.6.3. If input the following codes on handset, you can:
Code Description
*#06# Display IMEI number
*#2886# Enter Auto Test mode
*#3228# Check current software version
End user format Long press volume up key +power key
2.6.4. User Data Format reset introduction
How to use:
Long press Power Key + Volume up key in power off mode to enter recovery mode.
When to use: If you can’t start your handset or when you start your handset, there will be something wrong
with it, like can’t charge or can’t charge normally.
What does it do when you use End user format function: it will format end user area, and your handset
will come back to factory model, everything you save or set in the handset (except SIM card) will be lost.

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Detail steps：
1. shut down the phone.
2. Long press Power Key + Volume up key for about 8s to enter recovery mode. Press “power” key
to confirm----“Reboot the system now”, it will display the three type(as below image shows) for you
to choose.
2.7. Cell phone maintenance
1) Equipments for handset test.

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Battery with full power.
One SIM card.
2) It is recommended the following tools:
One PC with Windows 2000/NT/XP/Windows 7.
One ampere meter for charger current test.
2.8. Invoice check
1. Check warranty status of Handset by POP (Proof of Purchase) firstly.
2. If the end user lost his POP, then consider the data code on commercial label as the purchasing day.
Note:
day
1 2 3 4 5 6 7 8 9 10
1 2 3 4 5 6 7 8 9 A
11 12 13 14 15 16 17 18 19 20
B C D E F G H I J K
21 22 23 24 25 26 27 28 29 30
Coding day
Coding month
Coding year

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L M N O P Q R S T U
31
V
mouth
1 2 3 4 5 6 7 8 9 10
E F G H I J K L M N
11 12
O P
year
16 17 18 19 20 21 22 23 24 25
Z A B C D E F G H I
26 27 28 29 30 31 32 33
J K L M N O P Q
2.9. IMEI Check
1) Power on the handset, enter ”Settings” -> “About” -> “Status” -> “IMEI/IMEI SV”
2) If the IMEI sticker in the back casing is not lost:
We should make sure that the IMEI number MUST be the same with the one on the IMEI sticker; if not,
it’s out of warranty policy.
2.10.Humidity sensitive sticker Check
If humidity sensitive label is not good, the cell phone will be considered as out of guarantee.
¾Liquid was detected by humidity sensitive label.
¾Three positions of humidity sensitive sticker.

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2.11.Visual Mechanical inspection
Mechanical warranties check items:
1) Corrosion
Corrosion on the USB connectors, SIM connectors, and other metal surfaces
2) Hole
Holes (Diameter > 1mm) on any surface, including front casing, decorate frame, battery cover,
LCD Lens, keypad.
3) Bump
Bumps (Diameter>1mm) on any surface, including the front casing, decorate frame, battery cover,
LCD Lens, keypad

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4) Scratch (length > 3mm)
Scratches on any surface, including the front casing, furnished frame, battery cover, LCD Lens,
keypad
5) Distortion
Bend, twisted or crushed on the h/s, cover/casing or connectors
6) Broken
LCD broken, casing broken, cover broken
7) Dropped.
Keypad tear off, LCD lens, connectors fallen off
8) Gap:
External physical damage relating to abnormal use, like front case and frame opened
9) Others:
Damage caused by disassembly like wrong part assembly, lost of components
Use in abnormal environment like too high temperature with plastic melts
2.12.Accessories inspection
Accessories warranties check items:
1) Any use in abnormal temperature, other than the one specified in the user manual. Any evidence of
plastic/casing melted.
2) Any mark of food or liquid around the accessory or in the USB socket.
3) Any evidence of mechanical shocked which damage the enclosure of the charger or headset.
4) Any mark of tentative of disassembly the accessory
5) Any abnormal use which induce wire damage, wire broken or USB socket deformed.
2.13.Cell phone maintenance procedure
1) Check that the SIM card and SD card are set correctly.

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2) Power on the cell phone.
3) If the cell phone asks to input NCK code, which means it is SIM locked, and can only be worked with
dedicated SIM card. Use the correct SIM card.
4) Enter the phone code if necessary.
5) If power on, test step by step with the auto test code:
Press *#2886# in dial screen and then you will see the interface displaying the SW version. Select
“Auto” to start the auto test, or select “MANU” to do the MMI test manually.
If one of the tests failed during “Auto” test mode, it will display “Failed: xxx, Press ‘Next’ to go on test;
Press ‘RETEST’ to retest this item; Press ‘END’ to Power off.”
Traceability
I. You can get information such as BT, CU-REF, PTH ,MMI,etc.,
II. Press “pass” key to continue.
RAW Data
I. You can see Raw data test is running;
II. Press “pass” key to continue;
Touch Panel
I. “Please draw in the yellow area” according to instructions
II. Press “PASS” to continue.
LCD
I. You will see the LCD display three colors - RED, GREEN and BLUE - if it functions well;
II. Press “Pass” to continue.
III. You will see the LCD display greychart if it functions well.

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IV.Press “Pass” to continue.
V. You will see the LCD display black if it functions well.
VI.Press “Pass” to continue.
VII. You will see the LCD display white if it functions well.
VIII.Press “Pass” to continue.
IX.You will see the LCD display grey if it functions well.
X. Press “Pass” to continue.
Keyboard
I. You will see the key of the V+, V-, and power, click the corresponding key, then the key turn
gray on the screen.
II. Press “Pass” to continue.
LCD BACKLIGHT
I. You will see the screen flash if it functions well
II. Press “Pass” to continue.
Key Backlight
I. You will see the keypad flash if it functions well
II. Press “Pass” to continue.
Front Camera
I. You will see the LCD displays the picture that front camera catch if it functions well;
II. Press “Pass” to continue.
Main Camera

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I. You will see the LCD displays the picture that back camera catch if it functions well;
II. Press “Pass” to continue;
Camera led
I. You will see the Camera led light on if it functions well;
II. Press “Pass” to continue;
Charge Led
I. It will display “Please check charge LED" if it functions well.
II. Press “Pass” to continue;
AUDIO
I. You will hear piece of record if it functions well;
II. Press ”Pass” to continue;
Vibrator
You can feel the vibration if it functions well.
Memory Card
I. Insert SD card and the phone will detect it if functions well;
II. Press “Pass” to continue;
Accessories
I. Insert the headset.
II. You will hear one record in left discrete;
The “Volume Down “and “Volume Up” will display grey if it functions well.
III. Press ”Pass” ,you will hear one record in right discrete;

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The “Volume Down “and “Volume Up” will display grey if it functions well.
IV. Press ”pass” to continue;
V. You will hear piece of record if it functions well;
VI. remove your headset
VII. Press ”Pass” to continue;
FM
I. You will hear the sound from on channel when you insert earphoneif it functions well;
II. Remove the ear phone then press “Pass” to continue;
USB/ Charger
I. Insert USB cable according to instruction, then it will say “USB:OK Charger :OK” ;
II. Remove USB cable according to instruction
III. Press “Pass” to continue;
G-Sensor
I. Put the handset up and towards up according to instruction;
II. Put the handset towards the directions indicated by instructions; it will say “All positions
checked” after you following all the directions if it if it functions well;
III. Press “Pass” to continue;
Light Sensor
Press “Pass “to continue if it functions well.
Proximity Sensor
II. It will display “Please shadow the sensor “ ,and follow the instruction if it functions well.