Alcatel 8.0 Inbound Voice User manual

Product Availability Announcement
8.0 Inbound Voice with Broadsoft Broadworks
Ana Lando
August 02nd, 2011
1. Product Availability
We are pleases to announce Product Availability of the Genesys 8.0 Inbound Voice with
Broadsoft Broadworks effective August 02nd, 2011.
No approval from Product Management is required for this release.
Genesys 8.0.1 Inbound Voice with BroadSoft BroadWorks English (United States) CD is
now available for shipment.
2. Product Information
Inbound Voice with BroadSoft BroadWorks English (United States) 8.0.1 CD contains:
8.0.0 CSTA Connector for BroadSoft BroadWorks
This is the first release of the product.
8.0.0 T-Server for CSTA Connector
This is the first release of the product.
For the detailed switch and CTI version support information, please refer to the Genesys
Supported Media Interfaces Reference Manual
http://genotype.genesyslab.com/support/dl/retrieve/default.asp?item=A9CB309AF4DEB8127C56
40A3C32445A7&view=item The next version of the SMI will include the following information:
Table 1: Framework Tier 1 Switch Support
Min.
version
Latest
version
CTI Link
Supp
ort
Support
HA
Warm/Su
pport HA
CTI
T-Servers
supported
Number
of HA
proxy
compone
nts for HA
CTI
TConnecto
r for
CallPath
(EOL\EOM
)
Type of
Suppor
t (TDM,
IP,
Hybrid)
BroadSoft BroadWorks
Release
17 SP2
Release
17 SP2
CTI
Interface
R17
8.0.1
+
8.0.1+
Tserver for
CSTA
Connector
note 1
Not
Required
No
IP
note 1: CSTA Connector for BroadSoft BroadWorks is required.
3. Value Proposition:
CSTA Connector for BroadSoft BroadWorks

CSTA Connector for BroadSoft BroadWorks is an application designed to provide a CSTA Phase
III interface used by T-Server for CSTA Connector. Connector is installed between the
BroadWorks XSI Interface and T-Server to allow the translation of CSTA requests and events into
BroadWorks XSI requests and events. CSTA Connector for BroadSoft BroadWorks is also
responsible for authentication, session management, and data type translation between the
BroadWorks XSI interface and the CSTA Phase III Interface.
T-Server for CSTA Connector
T-Server for CSTA Connector belongs to Framework Media Layer which enables Genesys
solutions to communicate across media, including traditional telephony systems, voice over IP, e-
mail, and the Web. This layer also provides the mechanism for attached data distribution within
and across solutions. This T-Server depends on CSTA Connector for providing switch CTI
translations to Genesys standard CSTA.
4. Supported OS Platforms
AIX, HP-UX, Solaris Sparc, MS Windows, Linux
For a detail version on OS support, please refer to the Genesys Supported Operating
Environment Reference Manual (formerly titled Genesys Supported Operating Systems &
Databases)
http://genotype.genesyslab.com/xing/dl/retrieve/default.asp?item=B6C52FB62DB42BB229B0275
5A3D92054&view=item and product Release Notes.
5. Product Compatibility
The Inbound Voice with Broadsoft Broadworks requires 8.1.0 Framework environment.
For additional details please check the Genesys Interoperability Guide:
http://genotype.genesyslab.com/support/dl/retrieve/default.asp?item=B9CB405A445E48524C565
0A6E01767A1&view=item
6. Migration Guidelines
No migrating is available as this is the first release of the product. Please refer to the Genesys
Migration Guide:
http://genotype.genesyslab.com/library/retrieve/default.asp?item=AFD71A7A5A3A9AFADABA1A
638CF1F803&view=item
7. Internationalization & Localization
There are no requirements for internationalization.

8. Pricing
For Genesys Inbound Voice with Broadsoft Broadworks the sellable Item is:
Inbound Voice with Broadsoft Broadworks (CIM Platform SS or CIM Platform MS are a pre-
requisite)
When Sellable Item Genesys Inbound Voice with Broadsoft Broadworks is ordered, the
following CD is shipped:
Inbound Voice with BroadSoft BroadWorks English (United States)
Licensing:
80 csta_connector_bw_sdn
80 tserver_cc_sdn
80 tserver_iscc
Note: No eligible upgrade nor license entitlement from general Inbound Voice or SIP
Server. CIM license is reusable (also from earlier purchase).
The next version of the Genesys Licensing Guide will include the following information:
Table 3: FEATURE Names by Application
Genesys
Application
Name
FEATURE Name
Description
Comments
T-Server for CSTA
Connector
tserver_cc_sdn
T-Server for CSTA
Connector seat licenses
to support basic contact
center operations and
register seat-related
DNs
One license per seat per T-
Server for CSTA Connector
primary/backup pair.
Refer to the num-sdn-
licenses
and num-of-licenses option
descriptions in your T-
Server
Deployment Guide
tserver_iscc
T-Server for CSTA
Connector licenses
to support Inter Server
Call
Control (ISCC, or
multisite
routing) transactions
One license per T-Server
primary/backup pair
cti_ha_option
T-Server for CSTA
Connector licenses to
support
hot standby redundancy
type
One license per redundant
pair
CSTA Connector
for BroadSoft
BroadWorks
csta_connector_bw_sdn
CSTA Connector for
BroadSoft BroadWorks
seat licenses to support
basic contact center
operations and
register seat-related
DNs
One license per seat per
CSTA Connector for
BroadSoft BroadWorks
redundancy cluster.
Refer to the num-sdn-
licenses
and num-of-licenses option
descriptions in your CSTA
Connector
Deployment Guide

Please refer to Xchange for the published price-list.
9. Order
Contact Order management to order sellable Item.
10. Documentation
Release Notes are available on the Genesys Technical Support website:
http://genotype.genesyslab.com/support/home/index/
The CSTA Connector for BroadSoft BroadWorks 8.0.x Deployment Guide is available on the
Genesys Documentation Wiki.
The T-Server for CSTA Connector 8.0.x Deployment Guide is available on the Genesys
Documentation Wiki.
11. Sales Tools
Not applicable.
12. If you need further help
Any technical questions should be addressed to Genesys Technical support.
13. Acknowledgements
Warm thanks to the engineering, tech-pub, production, project management, product
management and marketing teams and all those involved in making this product release a
success.
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