Alcatel OmniTouch ACS 7.1.4 Operating instructions

OmniTouch
My Teamwork
(for ACS 7.1.4)
Unified Conferencing and Collaboration
Site Preparation Guide
8AL90212USAC ed01
November 20, 2008

Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are trademarks of Alcatel-Lucent.
Microsoft, Microsoft Office Communicator, Microsoft Office Live Communication Server, Microsoft Windows Messenger, Active Directory, Internet Explorer,
ActiveX, Windows, Windows NT, PowerPoint, and Excel are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or
other countries.
VMware® is a registered trademark of VMware, Inc.
All other trademarks are the property of their respective owners.
The information presented is subject to change without notice. Alcatel-Lucent assumes no responsibility for inaccuracies contained herein.
Copyright © 2008 Alcatel-Lucent. All Rights Reserved.
FCC Interference Statement
If equipment has been purchased from Alcatel-Lucent, this equipment has been tested and found to comply with the limits for a Class B digital device pursuant
to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against radio interference in a commercial environment. This equipment
can generate, use and radiate radio frequency, energy and, if not installed and used in accordance with the instructions in this manual, may cause interference
with radio communications.

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Contents
1Introduction
Alcatel-Lucent OmniTouch My Teamwork ...............................................................................................1-1
Alcatel-Lucent’s Advanced Communications Server ................................................................................1-2
Preventing unauthorized use ......................................................................................................................1-3
ACS applications ........................................................................................................................................1-3
Using this guide ...........................................................................................................................................1-6
2 Facility Planning
Requirements for a third-party hardware server .........................................................................................2-1
Minimum specifications ..............................................................................................................................2-2
Hardware setup ...........................................................................................................................................2-3
Disk allocation ............................................................................................................................................2-3
3 Planning Your LAN
Ethernet networks .......................................................................................................................................3-1
4 Planning Your IP Network
Configuring IP Addresses ............................................................................................................................4-3
Opening Ports in Your Firewall ...................................................................................................................4-4
Inbound (from LAN to ACS) .....................................................................................................................4-4
Outbound (from ACS to LAN) ..................................................................................................................4-5
5 Provisioning for PSTN
Trunk lines ..................................................................................................................................................5-1
Trunk configuration ....................................................................................................................................5-2
Global parameters .......................................................................................................................................5-3
Trunk-specific parameters ...........................................................................................................................5-4
6 Planning Your OmniTouch ACS Stack
7 Planning for Data Conferencing
General information ....................................................................................................................................7-1
Application/desktop sharing and editing ....................................................................................................7-2

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8 Planning for Video
General video information .......................................................................................................................... 8-2
My Teamwork Web-based video client ....................................................................................................... 8-2
My Teamwork video requirements ............................................................................................................. 8-3
Network bandwidth for video conferencing ............................................................................................... 8-3
Radvision integration with My Teamwork ................................................................................................. 8-4
Using video ................................................................................................................................................. 8-6
9 Alcatel-Lucent OmniTouch My Teamwork for Microsoft Office
Communicator 2005
Accessing My Teamwork ............................................................................................................................ 9-2
LCS integration .......................................................................................................................................... 9-3
LCS Middleware Communications Service ................................................................................................ 9-6
My Teamwork for Office Communicator online Help ............................................................................. 9-22
Required codecs and video formats .......................................................................................................... 9-35
Verifying Configuration ............................................................................................................................. 9-36
10 My Teamwork and the Alcatel-Lucent PBX
Configuration considerations .................................................................................................................... 10-2
OmniPCX Enterprise with high traffic ..................................................................................................... 10-4
OmniPCX Enterprise with low traffic ....................................................................................................... 10-7
OmniPCX Office with a low number of users and low traffic .................................................................. 10-9
Troubleshooting SIP on the PCX ........................................................................................................... 10-24
Miscellaneous PCX parameters .............................................................................................................. 10-25
Typical PCX setup ................................................................................................................................... 10-25
DTMF payload setting for PCX .............................................................................................................. 10-30
A Stack Design and Operation
Stacking capabilities .................................................................................................................................. A-1
Application servers .................................................................................................................................... A-4
Media servers ............................................................................................................................................. A-4
B Network Requirements
Bandwidth requirements on the primary LAN ..........................................................................................B-2
Stack backplane bandwidth ........................................................................................................................B-4
An example of maximum capacities with OmniTouch My Teamwork ......................................................B-5
PSTN calls on the primary LAN ................................................................................................................B-6

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VoIP calls on the primary LAN .................................................................................................................. B-6
Additional load on the network ................................................................................................................ B-7
C NTP Servers
NTP servers: US zone ................................................................................................................................ C-1
NTP servers: European zone ...................................................................................................................... C-3
D Supported Browsers and Recommended Settings
Browsers .....................................................................................................................................................D-2
Recommended settings for participation in presentation and application sharing ...................................D-4
Resolving ActiveX version control conflicts .............................................................................................D-4
E Installation Checklists
Pre-installation checklist ............................................................................................................................E-2
Acceptance checklist ..................................................................................................................................E-6
IN Index

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1 Introduction
Overview
Purpose
This chapter summarizes Alcatel-Lucent OmniTouch My Teamwork features.
Contents
This chapter covers the following topics:
Alcatel-Lucent OmniTouch My Teamwork
Alcatel-Lucent OmniTouch My Teamwork is Alcatel-Lucent’s complete browser-based
solution for conferencing and collaboration. This browser-based tool is enabled from any
telephone or Pocket PC at any location. This enables secure conferencing with anyone,
inside or outside the enterprise without the need for downloads or a virtual private
network (VPN). It provides multi-party conferencing using one or more of the following:
•Audio
•Instant Messaging
•Data Sharing
•Presentations (non-interactive sharing of Microsoft PowerPoint®, Word, or Excel®
document) – Not available in My Teamwork Office Edition.
Alcatel-Lucent OmniTouch My Teamwork 1-1
Alcatel-Lucent’s Advanced Communications Server 1-2
Preventing unauthorized use 1-3
ACS applications 1-3
Using this guide 1-6

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Alcatel-Lucent’s Advanced Communications ServerIntroduction
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•Application Sharing (interactive sharing of an application)
•Document Management (file upload to a conference for download by participants)
It also has an embedded video client and supports peer-to-peer, one-to-many, and
multipoint video conferencing via integration with Polycom and Radvision MCUs. –
Multipoint video via Polycom and Radvision MCUs is not available in My Teamwork
Office Edition.
Important! Alcatel-Lucent OmniTouch My Teamwork ships as a “sealed
appliance.” You cannot install third-party software or use the command-line interface.
Root access is not provided.
Voice prompt information
Alcatel-Lucent uses the following companies to record voice prompts:
Alcatel-Lucent’s Advanced Communications Server
Alcatel-Lucent OmniTouch My Teamwork resides on Alcatel-Lucent’s Advanced
Communications Server (ACS 7.1.4), which is a flexible and secure software platform for
telephony and collaboration.
It encompasses the following Multidimensional Security:
•Carrier-grade software that meets the stringent worldwide requirements of service
providers – available to enterprises
•Deploys behind your firewall or in your DMZ
•Inherently secure with a built-in firewall
•HTTPS for secure encrypted transport
•SSL certificate support for identity management
•LDAPS for secure provisioning (encrypted LDAP)
•Strong password support
– Letters, digits, and punctuation
– Expiration scheduling
US English: GM Voices
(Emily persona)
www.gmvoices.com
Other languages: Lionbridge
www.lionbridge.com

Preventing unauthorized useIntroduction
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–Forcedchange
•Multiple conference access codes with different attributes
•Passes Nessus vulnerability scans; ports (IP) blocked except those that are needed
(www.nessus.org)
•Backup over secure connection
•Call blocking
•Two-tiered administration privileges (Organizational Administrator and System-wide
Administrator)
•IM archiving through SMTP
ACS incorporates media server capabilities for both VoIP (Voice over IP) and PSTN (T1
or E1) interfaces. In addition, ACS is an application server for several other
Alcatel-Lucent applications, providing VoIP and PSTN telephony as well as Instant
Messaging and Presence.
Note: Running a port scan (for example, Digital Defence) against an ACS server to
check that information is secure could cause logs to exceed capacity resulting in a
server crash.
Preventing unauthorized use
The following actions help to prevent unauthorized use of your system:
•Checking your CDRs (Call Detail Reports).
•Enabling fraud detection on your telephone service lines.
•Updating employee acounts. (for example: When employees leave, delete their
accounts.)
•Controlling the duration of access codes.
•Turning off “dial-out allowed.” (Only allow this for a limited number of people.)
ACS applications
Alcatel-Lucent applications resident on ACS include:
•Alcatel-Lucent A8628 Multimedia Instant Conferencing Solution (MMIC)
•Alcatel-Lucent OmniTouch My Teamwork Enterprise Edition
•Alcatel-Lucent OmniTouch Land Mobile Radio Conferencing and Collaboration

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ACS applicationsIntroduction
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•Alcatel-Lucent OmniTouch My Teamwork Office Edition
•Alcatel-Lucent OmniTouch My Teamwork for Microsoft Office Communicator 2005
•Alcatel-Lucent OmniTouch My Teamwork for IBM®Lotus®Sametime®
•Alcatel-Lucent OmniTouch My Teamwork for Windows Mobile 5
•Alcatel-Lucent OmniTouch Automated Message Delivery System (AMDS)
Figure 1-1 OmniTouch ACS Applications
End users may access these applications using any of a wide variety of standard web
browsers. (Refer to Appendix D for a list of supported browsers.) There is no need to install
software on end users’ desktops. The applications, as well as Alcatel-Lucent’s
administrative software, can also be re-branded for OEM distribution.
Note: Alcatel-Lucent OmniTouch My Teamwork is intended to run over a high-
speed data connection. However, it is possible to use it over a dial-up connection with
the understanding that the user experience will be impacted by the connection speed.
On the first login to Alcatel-Lucent OmniTouch My Teamwork, the browser must
load approximately 590 KBytes of data before the main contact window is fully