aleen VME Office Assembly instructions

VME Office
Installation and Programming
Manual
Version 1 Release 1.2 December 2002 Proprietary

 2002 Aleen Technologies.
All rights reserved.
The information disclosed herein is proprietary to Aleen Technologies and may not be sold,
transferred or copied without the written consent of Aleen Technologies.
The information contained in this document is subject to change without notice.
VME Office Installation and Programming Manual, Version 1

VME Office Installation and Programming Manual, Version 1
Publication History
Date Version Release
07/2002 1 1.2
12/2002 1 1.2.2

This page is intentionally blank.
VME Office Installation and Programming Manual, Version 1

Contents
Safety........................................................................................................................ IX
1Introduction ................................................................................................... 1-1
1.1 Manual Audience and Contents....................................................................................... 1-1
1.2 Manual Conventions ........................................................................................................ 1-1
1.3 System Description .......................................................................................................... 1-2
1.3.1 Functional Description........................................................................................ 1-2
1.3.2 Physical Description ........................................................................................... 1-9
1.3.3 Technical Data.................................................................................................. 1-10
1.4 Workflow ........................................................................................................................1-12
2Installation ..................................................................................................... 2-1
2.1 Unpacking ........................................................................................................................ 2-1
2.2 Hardware Installation ....................................................................................................... 2-2
2.2.1 VME Office Installation ....................................................................................... 2-2
2.2.2 Connections, Starting Up and Initial Indications................................................. 2-3
2.2.3 Physical Expansion ............................................................................................ 2-4
2.3 Software Setup ................................................................................................................ 2-4
2.3.1 Installing and Downloading the VUP Software................................................... 2-5
2.3.2 PBX Selection..................................................................................................... 2-6
2.3.3 Configuring the VUP Toolbars............................................................................ 2-7
2.3.4 Setting the Location of the VME Office Files...................................................... 2-8
3VUP Programming ........................................................................................ 3-1
3.1 Quick Installation Using the Installation Wizard............................................................... 3-1
3.2 System Programming ...................................................................................................... 3-2
3.2.1 Setting the PBX Parameters .............................................................................. 3-2
3.2.2 System Parameters ............................................................................................ 3-6
3.2.3 In-band DTMF Protocol ...................................................................................... 3-9
3.3 Automated Attendant Programming .............................................................................. 3-12
3.3.1 Script Programming.......................................................................................... 3-12
3.3.2 Schedule Programming.................................................................................... 3-16
3.4 Programming the Voice Mail.......................................................................................... 3-19
3.4.1 Handling the List of Mailboxes ......................................................................... 3-20
3.4.2 Setting Message Notifications .......................................................................... 3-24
3.4.3 Setting a Mailbox Group................................................................................... 3-26
4Administrator's Operations.......................................................................... 4-1
4.1 Accessing VUP Programming Data................................................................................. 4-1
4.1.1 Setting the VUP – VME Office Communication ................................................. 4-1
4.1.2 Setting a Password............................................................................................. 4-4
4.2 Handling Configuration Data............................................................................................ 4-4
4.2.1 Handling Configuration Files .............................................................................. 4-4
4.2.2 Transferring Complete Backup data to VME Office ........................................... 4-6
VME Office Installation and Programming Manual, Version 1

VI Contents
4.2.3 Transferring Configuration Data between VME Office Units............................. 4-6
4.2.4 Transferring Script Messages between VME Office Units ................................ 4-7
4.2.5 Resetting the VME Office ................................................................................... 4-9
4.3 Monitoring and Problem Solving...................................................................................... 4-9
4.3.1 LCD Messages ................................................................................................... 4-9
4.3.2 Line Monitor...................................................................................................... 4-10
4.3.3 Using Statistics ................................................................................................. 4-13
4.4 Software Upgrading ....................................................................................................... 4-14
5End User Operations .................................................................................... 5-1
6DTMF Programming...................................................................................... 6-1
6.1 DTMF Programming Rules .............................................................................................. 6-1
6.2 Entering and Exiting the Programming Mode.................................................................. 6-1
6.3 Programming Commands................................................................................................ 6-2
7Programming Forms..................................................................................... 7-1
8VM System Messages................................................................................... 8-1
VME Office Installation and Programming Manual, Version 1

Contents VII
List of Figures
Figure 1-1: General View .................................................................................................................... 1-2
Figure 1-2: VME Office Connections.................................................................................................... 1-3
Figure 1-3 : Front Panels...................................................................................................................... 1-9
Figure 1-4 : VME Office Workflow ...................................................................................................... 1-13
Figure 2-1: RS-232 Cable Electrical Diagram ...................................................................................... 2-1
Figure 2-2: VME Office Wall Installation...............................................................................................2-2
Figure 2-3 : Expanding the VME Office to Eight Ports ......................................................................... 2-4
Figure 2-4: VUP's Main Screen ............................................................................................................ 2-5
Figure 2-5: PBX Selection List ............................................................................................................. 2-6
Figure 2-6: Toolbar Configuration Tab ................................................................................................. 2-7
Figure 2-7: File Location Tab ............................................................................................................... 2-8
Figure 3-1: PBX Parameters Dialog ..................................................................................................... 3-3
Figure 3-2: Call Transfer Tab ............................................................................................................... 3-5
Figure 3-3: CP Tone & Disconnect Tab ............................................................................................... 3-6
Figure 3-4: System Parameters Tab .................................................................................................... 3-6
Figure 3-5: Advanced Parameters Dialog ............................................................................................ 3-7
Figure 3-6: In-band DTMF Protocol Dialog ........................................................................................ 3-10
Figure 3-7: Script Menu Dialog........................................................................................................... 3-12
Figure 3-8: Script Opening Tab .......................................................................................................... 3-14
Figure 3-9: Script Status Tab ............................................................................................................. 3-15
Figure 3-10: Dial Strings Tab ............................................................................................................. 3-16
Figure 3-11: Time and Date Dialog .................................................................................................... 3-17
Figure 3-12: Automatic Scheduling Dialog......................................................................................... 3-18
Figure 3-13: Holiday Schedules Tab .................................................................................................. 3-19
Figure 3-14: List of Mailboxes ............................................................................................................ 3-20
Figure 3-15: New Mailbox .................................................................................................................. 3-22
Figure 3-16: Parameters Tab for List of Mailboxes ............................................................................ 3-23
Figure 3-17: Local and External Notification Parameters .................................................................. 3-25
Figure 3-18: Groups of Mailboxes Dialog........................................................................................... 3-27
Figure 4-1: Communication Selection .................................................................................................. 4-2
Figure 4-2: Modem Contacts................................................................................................................ 4-2
Figure 4-3: New Contact’s Details....................................................................................................... 4-3
Figure 4-4: List of Scripts to be Read................................................................................................... 4-8
Figure 4-5: Line Monitoring Dialog .....................................................................................................4-10
Figure 4-6: Typical Line Monitoring Log File ...................................................................................... 4-11
Figure 4-7: General Statistics Dialog ................................................................................................. 4-13
Figure 4-8: General Statistics............................................................................................................. 4-14
Figure 4-9: Software Upgrading .........................................................................................................4-14
Figure 5-1: Mailbox Quick Reference................................................................................................... 5-2
VME Office Installation and Programming Manual, Version 1

VIII Contents
List of Tables
Table 1-1: VME Office Connections and Display ................................................................................. 1-9
Table 2-1: VME Office Packing List...................................................................................................... 2-1
Table 4-1: VME Office LCD Messages ................................................................................................ 4-9
Table 4-2: Line Monitor Codes and Colors ........................................................................................ 4-12
Table 6-1: VME Office Programming Cross-reference List.................................................................. 6-2
Table 6-2: PBX Commands for DTMF Programming........................................................................... 6-3
Table 6-3: VME Office System Commands for DTMF Programming .................................................. 6-8
Table 6-4: In-band DTMF Commands for DTMF Programming ........................................................ 6-10
Table 6-5: AA Script Commands for DTMF Programming................................................................. 6-13
Table 6-6: AA Scheduling Commands for DTMF Programming ........................................................ 6-15
Table 6-7: VM Mailbox Commands for DTMF Programming............................................................. 6-18
Table 6-8: VM Notification Commands for DTMF Programming ....................................................... 6-22
Table 6-9: Administrator's Commands for DTMF Programming........................................................ 6-25
Table 7-1: Basic PBX, AA and VM Parameters Form.......................................................................... 7-2
Table 7-2: Message Notification Form ................................................................................................. 7-4
Table 7-3: Time, Data and Scheduling Form ....................................................................................... 7-5
Table 7-4: In-band DTMF Protocol Parameters Form ......................................................................... 7-6
Table 8-1: VM System Messages ........................................................................................................ 8-1
VME Office Installation and Programming Manual, Version 1

Safety
Safety Precautions
Observe the following safety precautions at all times.
WARNINGS


Do not connect power to VME Office before placing it in its permanent location.
The unit is powered by a 9 V DC power supply. Remove the power connector
before opening the unit.
Hardware Handling
Observe the following hardware precautions at all times.
CAUTIONS


Remove any obstacles that may preclude connection of cables to the unit's rear
panel or to the viewing of front panel indications.
Only personnel qualified by Local Dealer is authorized to open the VME Office
case and replace components or cards.
VME Office Installation and Programming Manual, Version 1

X Safety
Programming Cautions
Observe the following precautions at all times during programming.
CAUTIONS








Parameters applied when selecting a PBX may differ from the parameters
of the existing PBX. In this case, ask for the assistance of the PBX
manufacturer.
After the system initialization process, all previously recorded messages and
settings will be deleted.
You can assign the same number to a mailbox and to a group of mailboxes. In
this case, the message is sent to the mailbox.
Please notice that the VME Office unit is off-line during information transfer to
or from a VUP PC.
To prevent loss of line monitoring data, rename the log file before restarting line
monitoring.
The backup extension key ought to be different from the retrieval key or the
Operator's mailbox ID.
Before deleting a mailbox, remove any call transferred to the mailbox by the
Automated Attendant scripts.
To prevent a system failure, any programmed script must be recorded with the
Opening Greeting Message.
VME Office Installation and Programming Manual, Version 1