Synectix VMS Lite User manual

SynectixVMSLite
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USER MANUAL
SynectixVMSLite
2 Port Stand Alone Voice Mail System

SynectixVMSLite
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SynectixVMSLite User Manual
Edition July 2010
Firmware Version 6.67
RPI Software Version 5.6.11
All Rights reserved
All specifications, information contained herein is subject to change without prior
notice.
Notice:
Please read this manual thoroughly before operating the unit and retain it for
future reference.
To prevent fire or shock hazard, do not expose this unit to rain or moisture.
To avoid electrical shock refer servicing of this product to the dealer from
whom the purchase was made.
No user serviceable parts inside.

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TABLE OF CONTENTS
Connection Diagram ................................................ 5
SystemOverview..................................................... 7
General Features..................................................... 7
Installation............................................................ 8
Functional Check..................................................... 9
Operating Basics ................................................... 10
Programming the SynectixVMSLite .............................. 11
1.0 Administrator Mailbox ........................................12
1.1 Mailbox Settings ................................................ 12
1.1.1 Create Mailboxes ..................................................... 12
1.1.2 Delete Mailboxes ..................................................... 12
1.1.3 Review Mailboxes..................................................... 12
1.1.4 Reset Password ....................................................... 13
1.1.5 External Notification for a Particular Mailbox....................... 13
1.1.6 Global Mailbox Settings.............................................. 13
1.2 Greeting Settings ............................................... 14
1.3 Program Parameters ........................................... 15
1.3.1 Time Settings.......................................................... 15
1.3.2 External Notification Feature ........................................ 17
1.3.3 Extension Options .................................................... 18
1.3.4 Distribution List....................................................... 22
1.3.5 Change Admin. Password............................................ 23
1.3.6 Voice Settings......................................................... 24
1.3.7 Daylight Saving time settings ....................................... 24
1.4 Shut Down ....................................................... 24
1.5 System Parameters ............................................. 25
1.5.1 PBX Parameters....................................................... 25
1.5.2 Usage Parameters .................................................... 30
1.5.3 Listen to Serial Number .............................................. 32
2.0 MailboxUser Guide ...........................................33
2.1 Leave a Message ................................................ 33
2.2 Mailbox Options ................................................ 33
2.2.1 Listen to New Messages.............................................. 34
2.2.2 Listen to Saved Messages............................................ 35
2.2.4 Mailbox Options ...................................................... 35
2.2.5 Leave a Message...................................................... 36
2.2.6 Reminder Call Options ............................................... 37
2.2.7 Undelete DeletedMessage .......................................... 37
3.0 Remote Programming Interface..............................38

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3.1 File Menu......................................................... 39
3.1.1 Open Saved Configuration........................................... 40
3.1.2 Import from Unit...................................................... 40
3.1.3 Save / Save As......................................................... 41
3.1.4 Export.................................................................. 41
3.1.5 Exit ..................................................................... 42
3.2 Mailbox Administration ....................................... 42
3.2.1 Mailbox Options ...................................................... 42
3.2.2 Reset User Password.................................................. 43
3.2.3 Global Mailbox Settings.............................................. 43
3.3 Program Parameters ........................................... 44
3.3.1 Time Settings.......................................................... 45
3.3.2 External Notification.................................................. 46
3.3.3 Extension Options .................................................... 47
3.3.5 Change Admin Password ............................................ 49
3.3.6 Voice Settings......................................................... 50
3.3.7 Daylight Saving time settings........................................ 50
3.4 System Parameters ............................................. 51
3.4.1 PBX Parameters ....................................................... 51
3.4.2 Usage Parameters..................................................... 57
3.4.3 Serial Number......................................................... 58
3.5 Update Unit date and time .................................... 59
3.6 Reports ........................................................... 60
4.0 FlowCharts.....................................................62

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Connection Diagram
PBX
Extensions
Route all incoming calls
to Synectix VMS Lite
Connect Synectix VMS
Lite to Analog Extensions

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Specifications
No. of ports
2
Message Memory
32MB
No. of hours storage
8
Default Prompts
Built-in
Mailboxes
64
Max message length
7minutes
Max no. of messages
240Per mail box
Voice Sampling rate
64Kbps
Serial Port
One
Indicators
LED for each port and Power
Remote Maintenance
Through Touch-Tone phone
Power
9 VAC, 3W
Battery back up
Built-in rechargeable battery for RTC.
Remote Programming Interface
Minimum System Requirements
Pentium PIV / Celeron, 1GHz PC or higher
128 MB RAM
20 MB free hard disk space
For successful communication, the hardware requirements are:
RS-232serial cable
Operating System
Microsoft Windows XP

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System Overview
The Synectix VMS Lite is a 2-port stand-alone Voice Mail System which is designed to
be a complete telephone call management solution for small to medium business
organizations, featuring Plug-and-Play ease of installation and use combined with an
unmatched Value-for-Money.
The SynectixVMSLite
Handles 2 calls at a time,
Answers incoming calls with a professional custom recorded greeting giving
the various options to reach the desired person or department,
Collects the digits dialed by thecaller,
Transfers the call to the desiredperson or department,
Checks if the called extension answered or is busy or there is no answer,
If the call is answered, transfers the caller to that extensionwithout any delay,
If the called extension is busy or there is no answer, transfers the call to the
mailbox of the called person,
Plays the welcome greeting of the called person and allows the caller to
record a message,
Allows the caller to transfer to another extension or to the operator after
leaving a message,
Enables the message waiting notification feature on the called extension,
Notifies the user of anewmessage on the user’s pager orcell phone.
The users may call the Synectix VMS Lite to retrieve their messages. When calling from
their own extension, they may use the speed dial key to access the mailbox directly, or
when calling from outside their premises or from some one else’s extension, they may
retrieve messages by pressing *# at the main greeting and then dialing their mailbox
number.
Once they are logged into their mailbox, they may listen to their messages, save or
delete the messages, forward them or distribute the message tomultiple users etc.
The Synectix VMS Lite is fully remote programmable through touch-tone or the
Remote Programming Interface on the Desktop of any PC through its serial port.
General Features
Its extensive features may be listed below:
It is an accessory to a PBX that does call handling, call routing, call-monitoring,
message storage and retrieval among other useful features. Synectix VMS Lite
can handle 2 different calls through 2 ports at a time.
Synectix VMS Lite plays a welcome greeting based on the time of the day:
Working time Greeting (Day Greeting), Closed Time Greeting (Night Greeting),
Break Time Greeting and Holiday Greeting.

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The mailbox user may personalize his/her mailbox by setting personal greetings
and by adding mobile or pager number.
Mailbox owner’s name recording option.
External Notification option.
Follow me option.
Do not disturb option.
Pager Notification option.
Reminder/wakeup call settings.
Distribution Lists
Single Digit Dial Plan.
Audiotext messages for each single digit.
Voice message leaving facility, which includes record a message, re-record a
message, and forward a message.
Enable the Message waiting feature to make the recipient aware of new
messages.
Date and time stamp for messages.
Auto fax homing.
Remote monitoring, programming and trouble shooting
Mailbox report giving number of mailboxes, number of new (i.e. unread) and
saved messages per mailbox, total number of messages per mailbox and total
number of new and saved messages stored in memory.
Call Statistics report that involves number of calls landed per port and per
operator. This report contains a statistics for calls for 8 days including the
current date.
A standard RJ11 phone jack is used to connect the SynectixVMS Lite to the PBX
as an extension.
The unit works on 9 Volts ACpower.
The Synectix VMS Lite may be wall mounted or kept on the tabletop. The unit
has wall-mounting eyelets on the bottom of the unit, which are spaced 3
inches apart.
The Synectix VMS Lite does not need any batteries to retain its VOICE
MESSAGES, Prompts or the Program Parameters, since they are stored in Non-
volatile memory.
The Synectix VMS Lite can be put to use with a minimum of programming. It
comes with default parameters and default voice messages programmed in the
unit, which are adequate for most installations. At some places, the hook flash
and other timings may need to be programmed to get the unit to work
properly.
Installation
Unpack the unit from its shipping carton and check that all the materials have been
received in good condition. Any damages or shortfalls must be reported immediately
to the distributor from whom the purchase was made.

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Your SynectixVMSLite shipping carton must contain the following:
The SynectixVMS Lite Unit
This User Manual
Phone Line Cords
RPI software installation CD
Power Adapter
Serial Programming cable
Select a suitable location for the Synectix VMS Lite to be placed - it may be wall
mounted or kept on the tabletop. A suitable location should have 2 analog phone
extension sockets for the system, preferably another phone for testing and a power
socket close by and should be easily accessible for any service or maintenance work.
If you plan to mount the unit on the wall please follow the wall mounting instructions
given below:
Use the paper template, provided with the unit and secure two wood screws (Size 5 or
6) into the wall where you want to mount the unit. The distance between the center
points of the mounting screws should be 3 inches. The wall on which the unit is to be
mounted should be strong enough to support the weight of the unit. Also make sure
that the screws are driven securely into the wall. Then, hang the unit ontothescrews.
Plug in the Power Adapter into the Power socket and switch on the power to the unit.
The Power lamp on the unit starts glowing steadily, then all the 2 Port LED’s flash on
and off twice and after about 5 seconds the Power LED continues to flash once a
second, indicating normal operation.
Insert the phone line cords into the phone sockets on the unit andinsert the other end
into the wall extension sockets for the 2 ports.
You are now ready todo a Functional Check of the unit.
Functional Check
After the Installation has been completed satisfactorily, you should carry out a few
preliminary checks, before putting the unit into operation.
If you are looking at the Synectix VMS Lite while you are running the functional check,
it is very easy to solve any problems that may be encountered as well as understand
the programming methods.
You will need another extension with a phone from which you can call into the
Synectix VMS Lite to go through the functional check. Ascertain the extension
numbers of the Synectix VMS Lite and call into it from the phone. The unit should pick
up the call after the second ring and start playing the Main greeting.
If the Synectix VMS Lite does not pick up the call, check the extension into which the
Synectix VMS Lite is plugged in by plugging that extension into a regular phone