NEC Univerge UM8000 User manual

Austin • Dallas • East Texas
TYPICAL VOICE RESPONES
When prompted enter 1 for YES and 2 for NO
ACCESSING YOUR MAILBOX
To Access your mailbox from your telephone
▪Press VMSG soft key to call the voice messaging
system
▪When calling from your telephone and the
system greets you:
▪Enter Security Code when prompted. Do not write
this number down in this guide.
Accessing VM System from another telephone:
▪Press [VMsg], when prompted to enter a security
code:
▪Dial *2# to start the main greeting.
▪Dial your personal ID (9+Ext num.)
▪Dial your Security Code when prompted
To Access the voice messaging system from
outside the company dial your main telephone
number.
▪Ask answering person to transfer you the voice mail
system (ext 7000).When the main company
greeting begins to play: Dial 9XXX to identify
yourself as a subscriber.(xxx = Mailbox number)
▪Enter your security code when prompted, then
follow VM instructions to listen to messages, leave
message or review set-up options for your mailbox.
FIRST TIME ENROLLMENT
▪Press VMsg soft key.
▪Enter default security code when prompted, [0000].
▪Follow Prompts to accomplish the following tasks:
▪Record Your Name (first and last), Dial * to end
recording; 1 to rerecord
▪Spell your name (first three letters of your first
name—using telephone key pad)
▪Choose Directory Listing Status (Y/N)
▪Record your Greetings (Standard or Alternate)
Alternate greeting optional.
▪Set your Security Code (3-10 digits)
▪Very Important—Press 1 (for YES) at the end
when asked if you are satisfied with your set up.
▪Access SET UP options to change any of the above
in the future.
TO TRANSFER ANOTHER EXTENSION TO THEIR
VOICE MAIL BOX WHEN THEY CALL IN FROM
OUTSIDE THE OFFICE (with employee/staff member on
the line):
▪Press the [Transfer] key
▪Dial the voice mail extension 7000 and hang up
immediately; OR
▪Dial the voice mail extension 7000; dial 9, plus the
party’s extension number and hang up immediately,
so they can hear the prompt to enter their security
code.
Note: If you only transfer to the voice mail system advise the
employee/staff member they must dial 9, plus their extension
number upon hearing the main company greeting.
QUICK TRANSFER OUTSIDE CALLER TO A VOICE
MAIL BOX (From Elite IPK II, or SV8100/SV9100 VM
system):
▪With a call in progress press Transfer key
▪Dial called party’s station number or press a DSS
key
▪If called party is unavailable Dial 8 to transfer caller
to the called party’s mailbox.
▪Hang-up immediately
TO CHANGE YOUR PERSONAL GREETING (after
logging into your VM box):
▪Press >>>>, or, [MORE]soft key
▪Press [Set up] soft key
▪Press [Greet] soft key
▪Press [Curr] (current) soft key
▪The voice mail system will play the current standard
greeting and ask if you would like to change it. If
you press [1] for Yes
▪Re-record message at the tone.
Note: In this area you may record a standard greeting and/or
an alternate greeting. The Alternate greeting is typically used
as a vacation, or temp. out-of-office greeting. To select the
greeting to be played to callers press the [switch] soft key.
TO CHANGE SECURITY CODE
LOG INTO YOUR MAILBOX:
▪Press [>>>>], or, [MORE] soft key
▪Press [Set Up] soft key
▪Press [Pers] personal soft key
▪Press [Code] and follow instructions to change the
current security code.
TO CHANGE YOUR RECORDED NAME
▪Press [>>>>], or, [MORE] soft key
▪Press [Set Up] soft key
▪Press [Pers] personal soft key
▪Press [>>>>], or, [MORE] soft key
▪Press [RcNam] and follow audio instructions to
change recorded name.
NEC UM8000
Voice Mail
Quick Reference Guide
877.297.3110
www.viptechnologies.net

TO CHANGE YOUR SPELLED NAME
▪Press [>>>>], or, [MORE] soft key
▪Press [Set Up] soft key
▪Press [Pers] personal soft key
▪Press [>>>>], or, [MORE] soft key
▪Press [Spell] and follow audio instructions to
change name spelling.
ARCHIVE/SAVE OLD OR NEW MESSAGES
▪Press the Archive soft key while listening to an old
or new message.
▪If the next message does not begin playing press
NEXT soft key.
Note: if you forget your security code you must contact a
Voice Mail Manager (ext.____) who will reset the code to the
default code [0000] . You may then follow the same
procedures above to create a new security code after logging
in using the default code [0000].
TO CHECK/REVIEW NEW MESSAGES
▪Log into your mailbox
▪Press NEW MSG soft key
(New msgs are messages you have not heard.)
After you listen to a msg from a subscriber, you can reply
immediately without dialing subscriber’s extension.
Record at the tone or press 2 if you do not wish to record
a reply.
(Messages marked URGENT are played first)
▪Press CID soft key to view calling party’s telephone
number. Write it down.
Note: If you are the owner of a transaction box/boxes new
messages coming from a specific transaction box will be
identified by the name of the box before the new message
plays.
REVIEW OLD/SAVED MESSAGES
▪Log into your mailbox
▪When asked to review old messages, enter 1 for
Yes. (or press OLD soft key)
▪Follow the system instructions
▪NOTE: After you have heard a new message, the
system saves it for a set amount of time (until
midnight)
▪To cancel a message: while listening to the
message you wish to cancel, enter 2 to interrupt it,
then enter 1to cancel it.
▪Press DEL soft key to delete message
▪Press Archive to save message longer period of
time.
TO REDIRECT A MESSAGE SENT TO YOUR MAIL BOX
▪Press REDIR key while listening to a new or old
message.
▪Dial 1 to confirm that you wish to redirect the
message. Either dial the first three letters of the
persons first name to receive this message or,
Press #,# and dial voice mailbox number
▪Follow the system instructions to redirect the
message to another subscriber then Dial 1 to
confirm your entry.
▪Dial 1 for YES to record an intro., otherwise dial 2
for NO
▪Dial * to end recording. Follow remaining
instructions.
▪Press # to re-record.
LEAVING A MESSAGE IN A SUBSCRIBER’S MAILBOX
▪Access your mailbox
▪Press LVMG
▪Using the key pad, spell the first three letters of the
subscriber’s first name, (Otherwise dial ## to enter
the extension number
(When spelling a subscriber’s last name, use a “wild
card” num. (0 or 1) for any unknown letter in the name.)
▪Enter 2 until you hear the name of the
subscriber you desire enter 1.
▪Record your message at the beep.
▪Enter # to re-record or * to stop recording.
▪Dial 1 for Yes for Special Delivery options,
otherwise dial 2.
Note 1: Dial ## to switch between choosing by mailbox
number or by name.
Note 2: Special Delivery options. Mark messages:
Urgent, Private, Return Receipt or Future delivery
TO LEAVE A MESSAGE FOR SEVERAL
SUBSCRIBERS:
▪Leave a message for the first subscriber.
▪Press 1, when asked if you would like to leave the
message for someone else.
▪Follow the system instructions. When asked to
leave this message for anyone else, enter 1.
▪Follow the system instructions to add a subscriber
as a message recipient.
▪Repeat steps 3 and 4 to add additional subscribers
to receive the message.
▪When you are finished, enter 2.
VOICE MAIL SHORTCUTS
When reviewing a message:
▪Dial 3 for Menu Options
▪Dial 35 to skip the msg. and save as new
▪Dial # to repeat the msg.
▪Dial 5 to change playback volume
▪Dial 7 to repeat (RW)the previous 3 seconds
▪Dial 8 to pause (start/stop) msg. playback
▪Dial 9 to advance (FF)3 seconds
▪Dial 0 to hear the telephone or ext. number of
caller.
SOFT KEY FUNCTIONS
Soft Key Function
NEW Check new messages
OLD Check old messages
LVMSG Leave message for a subscriber
MORE Scrolls to next VM option page
SETUP Access your set up options
QUIT Exit soft key mode
CID Obtain caller ID information
PERS Personal Settings
CURR Current Personal Greeting
ALT Alternate/temp (vacation)greeting
GRPS Voice Mail Personal Group
DELIV VM msg notification delivery options