Altec ATP3000 User manual

Version 1.0
User manual

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Contents
1Introduction .................................................................................................................. 3
1.1 Product features................................................................................................................................ 5
1.1.1 Standard features ..............................................................................................................................5
1.1.2 Optional features ...............................................................................................................................5
1.2 General specifications ....................................................................................................................... 6
1.3 Print specifications............................................................................................................................ 6
1.4 Ribbon specifications ........................................................................................................................ 6
1.5 Media specifications.......................................................................................................................... 7
2Product overview........................................................................................................... 8
2.1 Unpacking the printer ........................................................................................................................ 8
2.2 Printer overview................................................................................................................................. 9
2.2.1 Front view ...........................................................................................................................................9
2.2.2 Interior view..................................................................................................................................... 10
2.2.3 Rear view ......................................................................................................................................... 11
3Operator control .......................................................................................................... 12
3.1 Touch screen................................................................................................................................... 12
3.1.1 LED indication and keys ................................................................................................................. 13
3.1.2 Main page icons.............................................................................................................................. 13
3.1.3 Power-on utilities ............................................................................................................................ 15
4Setup.......................................................................................................................... 16
4.1 Setting up the printer....................................................................................................................... 16
4.2 Loading the ribbon........................................................................................................................... 17
4.3 Remove used ribbon ........................................................................................................................ 20
4.4 Loading media ................................................................................................................................. 21
4.4.1 Loading the media .......................................................................................................................... 21
4.4.2 Loading the Fanfold/External media ............................................................................................. 24
4.4.3 Loading media in peel-off mode (optional) ................................................................................... 25
4.4.4 Loading media in cutter mode (optional) ...................................................................................... 28
5Adjustment knob ......................................................................................................... 29
5.1 Print head pressure adjustment knob .............................................................................................. 29
5.2 Ribbon tension adjustment knob module ......................................................................................... 30
5.3 Mechanism fine adjustment to avoid ribbon wrinkles ...................................................................... 31

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6LCD display menu........................................................................................................ 33
6.1 Enter the menu ................................................................................................................................ 33
6.2 Menu overview ................................................................................................................................ 33
6.3 Setting............................................................................................................................................. 34
6.3.1 TSPL................................................................................................................................................. 34
6.3.2 ZPL2................................................................................................................................................. 36
6.4 Sensor ............................................................................................................................................. 39
6.5 Interface .......................................................................................................................................... 40
6.5.1 Serial communication..................................................................................................................... 40
6.5.2 Ethernet ........................................................................................................................................... 41
6.5.3 Wi-Fi ................................................................................................................................................. 41
6.5.4 Bluetooth ......................................................................................................................................... 42
6.5.5 Advanced......................................................................................................................................... 42
6.6 File manager.................................................................................................................................... 44
6.7 Diagnostic........................................................................................................................................ 44
6.8 Favorites.......................................................................................................................................... 46
7Printer management tool (TPM)................................................................................... 47
7.1 TPM overview.................................................................................................................................. 47
7.2 Printer settings................................................................................................................................ 48
7.2.1 Printer configuration....................................................................................................................... 48
7.2.2 File manager.................................................................................................................................... 52
7.2.3 Command tool ................................................................................................................................ 52
7.2.4 RTC Setup........................................................................................................................................ 53
7.2.5 Printer function ............................................................................................................................... 53
7.2.6 Bitmap Font Manager ..................................................................................................................... 54
7.3 Program settings ............................................................................................................................. 55
7.3.1 Users................................................................................................................................................ 55
7.3.2 Alert.................................................................................................................................................. 55
7.3.3 Group ............................................................................................................................................... 56
7.3.4 Setup................................................................................................................................................ 56
7.3.5 Manual name................................................................................................................................... 56
8Troubleshooting .......................................................................................................... 57
9Maintenance ............................................................................................................... 60
10 Support (FAQ) ............................................................................................................. 61

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1Introduction
Heavy duty labelprinter
The ATP-3000 is Altec’s industrial heavy duty label printer. This is the successor to the ATP-4310 series.
This new label printer is technically improved and a lot more user-friendly. Placing media and printing labels is now
easier and more advanced. Print 1001 types of labels with one and the same label printer.
Copyright information
Copyright Information © 2020 ALTEC industrial identification B.V.
The copyright in this manual, the software and firmware in the printer are owned by ALTEC industrial identification
B.V. All rights reserved. Windows is a registered trademark of Microsoft Corporation. All other trademarks are the
property of their respective owners.
Information in this document is subject to change without notice and does not represent a commitment on the part
of ALTEC industrial identification B.V. No part of this manual may be reproduced or transmitted in any form or by
any means, for any purpose other than the purchaser’s personal use, without the expressed written permission of
ALTEC industrial identification B.V.
Compliance and approvals
EN 55032, Class A
EN 55035
EN 60950-1
This is a class A product. In a domestic environment this product may cause radio interference
in which case the user may be required to take adequate measures.
FCC part 15B, Class A
ICES-003, Class A
UL 60950-1
UL 62368-1
CSA C22.2 No. 62368-1
EN 62368-1
GB 4943.1
GB 9254, Class A
GB 17625.1

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Important safety instructions
1. Read all of these instructions and keep them for later use.
2. Follow all warnings and instructions on the product.
3. Disconnect the power plug from the AC outlet before cleaning or if fault happened.
Do not use liquid or aerosol cleaners. Using a damp cloth is suitable for cleaning.
4. The mains socket shall be installed near the equipment and easily accessible.
5. The unit must be protected against moisture.
6. Ensure the stability when installing the device, Tipping or dropping could cause damage.
7. Make sure to follow the correct power rating and power type indicated on marking label provided by manufacture.
8. Please refer to user manual for maximum operation ambient temperature.
Warning
•Do not throw the battery in fire
•Do not short circuit the contacts
•Do not disassemble the battery
•Do not throw the battery in municipal waste
CAUTION
•For operation safety, please turn off the power by the power switch before opening the media cover to load
labels, ribbons, or to repair. After completing the steps, please close the media cover first and then turn on the
power to start printing.
•Risk of explosion if battery is replaced by an incorrect type.
Dispose of used batteries according to the instructions.
•Any changes or modifications not expressly approved by the grantee of this device could void the user's
authority to operate the equipment.
•Hazardous moving parts, keep fingers and other body parts away.

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1.1 Product features
1.1.1 Standard features
The printer offers the following standard features:
Resolution
300 DPI (12 dots/mm)
Printing method
Thermal transfer / Direct thermal
Mechanism
Die-cast base and frame / Metal cover with two hinges and large clear media view window
LCD display / Operation buttons
•Multi-language selectable
•3.5” color touch display, HVGA 320 x 480 pixel
•6 operation buttons (menu, feed/pause, up, down, left, right)
•
3 color LED
Processor
32-bit RISC high performance processor
Memory
•128MB Flash memory
•
128MB DRAM
Interface
•USB 2.0 (High speed mode)
•Internal Ethernet print server (10/100 Mbps)
•RS-232 (Max. 115,200 bps)
•USB host *1, connecting USB storage device
Sensors
•Gap transmissive sensor (Position adjustable, 5 mm →88 mm)
•Black mark reflective sensor (Position adjustable, 0 mm →81.7 mm)
•Ribbon encoder sensor
•Ribbon end sensor (Transmissive)
•Head open sensor
1.1.2 Optional features
The printer offers the following optional features:
Bluetooth 4.2 module
Wi-Fi module kit
Peel-off module
Cutter module

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1.2 General specifications
Physical dimensions
248 mm (W) x 274 mm (H) x 436 mm (D)
Weight
9,2 KG
Power
Auto sensing power supply (20% print ratio)
- Input: AC 100-240V, ~2.0A, 50-60Hz
- Output: DC 24V/3.75A; 90W
Environmental condition
Operation: 5 ~ 40°C (41 ~ 104°F), 25~85% non-condensing
Storage: -40 ~ 60 °C (-40 ~ 140°F), 10~90% non-condensing
Environmental concern
Comply with Energy Star 2.0, REACH, RoHS and WEEE
1.3 Print specifications
Print head resolution
(dots per inch/mm)
300 dots/inch (12 dots/mm)
Printing method
Thermal transfer / Direct thermal
Dot size
0,084 x 0,084 mm (1 mm = 12 dots)
Print speed
Up to 7 inch/s (178 mm/s)
Max. print width
105,7 mm (4,16”)
Max. print length
11.430 mm (450”)
1.4 Ribbon specifications
Ribbon outside diameter
Max. 81,3 mm OD
Ribbon length
450 meter
Ribbon core inside diameter
25,4 mm (1”) ID core
Ribbon width
40 mm ~ 110 mm
Wind direction
Ink coated outside wound / Ink coated inside wound

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1.5 Media specifications
Media roll capacity
Max. 203,2 mm (8”) OD
Media core diameter
76,2 mm (3”) ID core
Media type
Continuous, die-cut, black mark, fan-fold, notch
Wind direction
Outside wound
Media width
20 mm ~ 120 mm (cutter mode: max. 114 mm)
Media thickness
0,06 mm ~ 0,28 mm
Label length
5 mm ~ 11.430 mm
Label length (peeler mode)
25,4 ~ 152,4 mm
Label length (cutter mode)
25,4 ~ 1.016 mm
Black mark
Min. 8 mm (W) x Min. 2 mm (H)
Gap height
Min. 2 mm

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2Product overview
2.1 Unpacking the printer
This printer has been specially packaged to withstand damage during shipping. Please carefully inspect the
packaging and printer upon receiving the ATP-3000 printer. Please retain the packaging materials in case you need
to reship the printer. Please check if the following items are included:
•ATP-3000 printer unit 1X
•Quick installation sheet 1X
•Power cord 1X
•USB interface cable 1X

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2.2 Printer overview
2.2.1 Front view
1. LED indicator
2. LCD touch display
3. Front panel buttons
4. Media view window
5. Label exit
6. Media cover handle
1
5
6
2
3
4

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2.2.2 Interior view
1. Ribbon rewind spindle
2. Print head pressure adjustment knob
3. Print head release lever
4. Ribbon supply spindle
5. Label roll guard
6. Label supply spindle
7. External label entrance
8. Damper
9. Ribbon end sensor
10. Print head
11. Front label guide
12. Platen roller
13. Black mark sensor ( shown as )
14. Gap sensor ( shown as ⯆)
7
9
5
8
1
2
3
6
11
12
10
4
13
14

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2.2.3 Rear view
1. External label entrance
2. Power switch
3. USB interface
4. USB host
5. RS-232C interface
6. Ethernet interface
7. Power cord socket
1
4
7
3
2
5
6

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3Operator control
3.1 Touch screen
Time & Date
Printer status
Keys
Icons
Firmware version
ETH 192.168.100.131
Ethernet IP address

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3.1.1 LED indication and keys
LED
Status
Indication
Green
Solid
Power on and the device is ready to use.
Flash
System is downloading data from PC to memory and or
printer is pause.
Amber System is clearing data from printer.
Red
Solid
Print head open / cutter error
Flash
Printing error, such as head open, paper empty, paper jam,
ribbon empty, memory error, etc.
Keys
Function
Select keys
The labels on the footer of the UI will explain the function for left and right soft key.
Check the labels on the footer of the UI screen. The meaning of the select keys will
vary.
Navigational keys
Used to select icons, menu selection and navigation in the UI.
3.1.2 Main page icons
Indicated icon
Indication

Wi-Fi device is ready (function)
 Ethernet is connected

Bluetooth device is ready (option)
Remaining amount of ribbon

Security lock
TPH cleaning

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Icon button
Function
Enter the menu
Calibrate the media sensor
Enter the “Favorites” option (please refer to section 6.8)
Enter cursor (be marked in green) located option
Feed button (advance one label)
Tap an item to open/use it
Note: for LCD Menu panel - please refer to section 6for more details.
Selected (green)
Return
Enter
Up page
Set
Scroll down
Scroll up

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3.1.3 Power-on utilities
The ATP-3000 has power-on utilities to set sensor calibration, self-test, and factory default functions.
Please refer to the template below to setup the settings.
Please follow the steps below for different power-on utilities:
1. Turn off the printer power switch.
2. Hold on the right side of the select key ( ) then turn on the power switch.
3. Release the button when LCD monitor indicates with different functions.
4. Printer will setup the functions showing on the LCD monitor accordingly.
Sequence of the settings
Power-on utilities
LED color will change in the following pattern
LED color
Functions
Amber
Red
(5 blinks)
Amber
(5 blinks)
Green
(5 blinks)
Green / Amber
(5 blinks)
Red / Amber
(5 blinks)
Solid green
(5 blinks)
Sensor calibration
(Gap / Black mark sensor)
Release
Self-test
(and enter dump-mode)
Release
Factory default
Release
Bline calibration
Release
Gap calibration
Release
READY (Skip AUTO.BAS)
Release

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4Setup
4.1 Setting up the printer
1. Place the printer on a flat, secure surface.
2. Make sure the power switch is off.
3. Connect the printer to the computer with the provided USB cable.
4. Plug the power cord into the AC power cord socket at the rear of the printer,
and then plug the power cord into a properly grounded power outlet.
Note: Please switch OFF printer power switch prior to plug in the power cord to printer power jack.

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4.2 Loading the ribbon
1. Open the printer right side cover.
2. Install the ribbon onto ribbon supply spindle and
install paper core onto ribbon rewind spindle.

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3. Push the Print head release lever to open the print
head mechanism.
4. Thread ribbon below the ribbon guidebar through
ribbon sensor slot as the loading path shown here.
5. Stick the ribbon leader onto the paper core.
Keep the ribbon flat and without wrinkle.

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6. Wind the ribbon rewind spindle counter clockwise
roughly 3-5 circles until the ribbon is smooth,
properly stretched and wrinkle-free.
7. Close the print head mechanism by pushing down
the both sides of the print head release lever.
Ribbon loading path