MUNBYN IMP032B User manual

IMP032B Label Printer
Frequently Asked Questions

Contents
1. Need professional support? Contact MUNBYN! ...................................................................3
2. How to quickly get started with the printer? .......................................................................... 3
3. Why won't the printer turn on? ............................................................................................... 4
4. Why can't my mobile phone find the printer? ........................................................................ 4
5. Why can't my mobile phone connect to the printer? ..............................................................5
6. Why is the printer not feeding paper? .................................................................................... 6
7. Why is the printed content offset or missing? ........................................................................ 7
8. Why is the printer printing blank labels? ............................................................................... 7
9. Why is the printed content not clear? ..................................................................................... 8
10. How to adjust the size of the printed content? ..................................................................... 8
11. Why didn't I receive the charger? ......................................................................................... 9

1. Need professional support? Contact MUNBYN!
MUNBYN provides 18 months warranty and lifetime free service.
If you encounter any issues with the product, please contact the MUNBYN team to promptly
receive troubleshooting tips or a replacement.
Email: [e-mail] (24-7 online support)
Website: www.munbyn.com (how-to videos)
WhatsApp: [phone]
Phone：[phone]
2. How to quickly get started with the printer?
Please watch the demo video: https://youtu.be/xEVmNAxHGPQ
Warning: The printer must be connected through the Munbyn Print App, you cannot connect it in
the phone system settings, please scan the QR code below to download the Munbyn Print App.
If your Android phone cannot download the Munbyn Print App after scanning, please use this
alternate download link: munbyn.biz/android

3. Why won't the printer turn on?
Press and hold the button in the middle of the printer for three to five seconds, and the light will
turn green. If the indicator light of the printer does not show anything, please use the Type C cable
to charge the printer, and the indicator light will turn red during charging.
4. Why can't my mobile phone find the printer?
Please check whether your mobile phone has Bluetooth turned on. If you are an Android user, you
also need to check whether your phone has location enabled.

Warning: The printer must be connected through the Munbyn Print App, you cannot connect it in
the phone system settings, please scan the QR code below to download the Munbyn Print App.
If your Android phone cannot download the Munbyn Print App after scanning, please use this
alternate download link: munbyn.biz/android
5. Why can't my mobile phone connect to the printer?
Please restart the Munbyn Print App and the printer. If the printer still cannot be connected after
restarting, please reinstall the Munbyn Print App.
Warning: The printer must be connected through the Munbyn Print App, you cannot connect it in
the phone system settings, please scan the QR code below to download the Munbyn Print App.
If your Android phone cannot download the Munbyn Print App after scanning, please use this
alternate download link: munbyn.biz/android

6. Why is the printer not feeding paper?
Please check whether the label paper is installed as shown in the figure below. If the light is blue,
label stock is installed and the printer is connected. If the light shows red, it means that the label
paper is not installed in place. Please reinstall it.
If the label paper has been installed according to the above picture, but the printer only makes the
sound of motor rotation but does not feed the paper, please open the printer to check whether there
is any foreign matter stuck inside the printer.

7. Why is the printed content offset or missing?
This should be because the size set by the App does not match the actual size of the label paper.
For example, the actual size of the label paper attached to the printer is 15mm * 30 mm, and the
setting size of the App editing interface should be W-15mm, L-30mm.
8. Why is the printer printing blank labels?
Labels can only be printed on one side, and the tear-off side must be placed face up.

9. Why is the printed content not clear?
Please avoid using pictures for printing, if you need to print pictures, you need to use
high-resolution pictures.
If the printer is used for a long time, the print head may have carbon deposits, resulting in
unclear printing. You can use 75% alcohol to wipe the print head for cleaning.
10. How to adjust the size of the printed content?
Click the content to be adjusted in the editing interface of the App, and drag the icon in the lower
right corner to adjust the size of the printed content.

11. Why didn't I receive the charger?
To protect the environment, the printer does not come with a charger, you can use your phone's
charger to charge the printer.

MUNBYN provides 18 months warranty and lifetime free service.
If you encounter any issues with the product, please contact the MUNBYN team to promptly
receive troubleshooting tips or a replacement.
Email: [e-mail] (24-7 online support)
Website: www.munbyn.com (how-to videos)
WhatsApp: [phone]
Phone：[phone]