Alto-Shaam Converge Deluxe Control User manual

alto-shaam.com
Service Manual
Converge®
Deluxe Control
CMC-H2H
CMC-H3H
Structured Air Technology™
MN-47241-EN
REV.01
05/22
EN
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Manufacturer’s Information
Copyright © Copyright 6/22 by Alto-Shaam, Inc.
All rights reserved.
This manual or any portion thereof may not be reproduced or used in any
manner whatsoever without the express written permission of Alto-Shaam, Inc.
Trademarks All trademarks referenced in this documentation are the property of their
respective owners.
Manufacturer Alto-Shaam, Inc.
P.O. Box 450
W164 N9221 Water Street
Menomonee Falls, WI 53052
Original instructions The content in this manual is written in American English.

FOREWORD
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FOREWORD
Alto-Shaam 24/7 Emergency Repair Service
Call Call 800-558-8744 to reach our 24-hour emergency service call center for
immediate access to local authorized service agencies outside standard business
hours. The emergency service access is provided exclusively for Alto-Shaam
equipment and is available throughout the United States through Alto-Shaam’s
toll free number.
Availability Emergency service access is available seven days a week, including holidays.

FOREWORD
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TABLE OF CONTENTS
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TABLE OF CONTENTS
Manufacturer’s Information . . . . . . . . . . . . . . . . . . . . . . . . 2
Foreword 3
Alto-Shaam 24/7 Emergency Repair Service . . . . . . . . . . . . . . . 3
Table of Contents 5
Safety 9
The Meaning of Signal Words . . . . . . . . . . . . . . . . . . . . . . . 9
Safety Precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Operation 13
How to Turn On and Turn Off the Oven . . . . . . . . . . . . . . . . . 13
How to Lock and Unlock the Screen. . . . . . . . . . . . . . . . . . . . 14
How to Cool Down the Oven . . . . . . . . . . . . . . . . . . . . . . . . 15
How to View Oven Information . . . . . . . . . . . . . . . . . . . . . . 16
How to Calibrate the Temperature Probe . . . . . . . . . . . . . . . . 17
Components 19
Chamber Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Service Panels Identification . . . . . . . . . . . . . . . . . . . . . . . . 20
Front Panel Component Identification . . . . . . . . . . . . . . . . . . 21
Control Panel Component Identification . . . . . . . . . . . . . . . . . 22
Interface Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Rear Panel Components Identification . . . . . . . . . . . . . . . . . . 24
High Limit Switch. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Fans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Water Solenoid — Steam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Water Solenoid — Clean/Rinse and Hand Shower. . . . . . . . . . . . . . 26
Top Panel Components—CMC-H2H. . . . . . . . . . . . . . . . . . . . 27
Top Panel Components—CMC-H2H. . . . . . . . . . . . . . . . . . . . 28
Top Panel Components—CMC-H2H. . . . . . . . . . . . . . . . . . . . 29
Top Panel Components—CMC-H3H. . . . . . . . . . . . . . . . . . . . 30
Top Panel Components—CMC-H3H. . . . . . . . . . . . . . . . . . . . 31
Top Panel Components—All . . . . . . . . . . . . . . . . . . . . . . . . 32
Main Disconnect Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Check Fans Indicator Light Switch 1 of 2 . . . . . . . . . . . . . . . . . . . . . . 32
Terminal Blocks, Relays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

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Wye Filter (CE Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Line Filter (CE Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
12VDC Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Steam Element Relays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Terminal Blocks, Drive Relays. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Circuit breakers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Control Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Solid State Relay — Duel (SSR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Solid State Relay — Single (SSR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
CMC-H2H Terminal Blocks & Circuit Breakers . . . . . . . . . . . . . . . . . .42
CMC-H3H Terminal Blocks & Circuit Breakers . . . . . . . . . . . . . . . . . .43
Variable Frequency Drive (VFD) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
Component Identification, Right Service Panel . . . . . . . . . . . . . 45
Blower Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Wash Pump . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Check Fans Indicator Light Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Switch, Hose Reel/Hand Shower . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Browning Valve . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Electric Catalytic Converter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Left Service Panel Identification. . . . . . . . . . . . . . . . . . . . . . 49
Chamber temperature probe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Steam and Chamber Heating Elements . . . . . . . . . . . . . . . . . . . . . . .50
High Limit Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Chamber Air Temperature Probe . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Door Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Right Service Panel Identification . . . . . . . . . . . . . . . . . . . . . 53
Blower Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Fans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Filter—Cooling Air . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Internal Components Identification . . . . . . . . . . . . . . . . . . . 56
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Theory 57
Sequence of Operation . . . . . . . . . . . . . . . . . . . . . . . . . . 57
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
System Diagrams 61
Capacitive Touch Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Convection Blower Diagram, Chamber 1 . . . . . . . . . . . . . . . . . . . . . .62
Convection Heat Diagram, Chamber 1 . . . . . . . . . . . . . . . . . . . . . . . . 63
Steam Injection System Diagram, Chamber 1 . . . . . . . . . . . . . . . . . . 64

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Browning Valve Diagram. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Water Valve and Hand Shower Diagram . . . . . . . . . . . . . . . . . . . . . .66
Cleaning System Diagram. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
Maintenance 69
Maintenance Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Troubleshooting 71
Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
The Fan Indicator Light is On . . . . . . . . . . . . . . . . . . . . . . . 74
Cavity Light does not Illuminate . . . . . . . . . . . . . . . . . . . . . 75
Chamber will not Heat . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Convection Fan is not Operating . . . . . . . . . . . . . . . . . . . . . 77
Axial Cooling Fan not Functioning . . . . . . . . . . . . . . . . . . . . 78
Oven will not Turn On . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Steam System Doesn’t Work. . . . . . . . . . . . . . . . . . . . . . . . 80
What to do if the High Limit Screen Displays . . . . . . . . . . . . . . 82
Schematics 83
Converge CMC-H2H 208-240V, 1PH, 60Hz . . . . . . . . . . . . . . . . . . . . . 84
Converge CMC-H2H 208-240V, 3PH, 60Hz . . . . . . . . . . . . . . . . . . . . . 95
Converge CMC-H2H 380-415V, 3PH, 50Hz . . . . . . . . . . . . . . . . . . . .106
Converge VMC-H3H, 208-240V, 3Ph, 60Hz . . . . . . . . . . . . . . . . . . . .117
Converge CMC-H3H 380-415V, 3PH, 50Hz . . . . . . . . . . . . . . . . . . . .128

TABLE OF CONTENTS
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SAFETY
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SAFETY
The Meaning of Signal Words
This manual contains signal words where needed. These signal words must be
obeyed to reduce the risk of death, personal injury, or equipment damage. The
meaning of these signal words is explained below.
DANGER
Danger indicates a hazardous situation which, if not avoided,
will result in serious injury or death.
WARNING
Warning indicates a hazardous situation which, if not avoided,
could result in serious injury or death.
CAUTION
Caution indicates a hazardous situation which, if not avoided,
could result in minor or moderate injury.
NOTICE
Notice indicates a situation which, if not avoided, could result
in property damage.
NOTE: Note indicates additional information that is important to a
concept or procedure.

SAFETY
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Safety Precautions
Before you begin Read and understand all instructions in this manual.
Electrical precautions Obey these electrical precautions when using the appliance:
▪Connect the appliance to a properly grounded outlet. Do not use the appliance if
it is not properly grounded. Consult an electrician if there is any doubt that the
outlet used is properly grounded.
▪Keep the cord away from hot surfaces.
▪Do not attempt to service the appliance or its cord and plug.
▪Do not operate the appliance if it has a damaged cord or plug.
▪Do not immerse the cord or plug in water.
▪Do not let the cord hang over the edge of a table or counter.
▪Do not use an extension cord.
Usage precautions Obey these usage precautions when using the appliance:
▪Only use this appliance for its intended use of heating or cooking.
▪Always keep liquids, or foods that can become liquid when heated, level and at or
below eye level where they can be seen.
▪Use utensils and protective clothing such as dry oven mitts when loading and
unloading the appliance.
▪Use caution when using the appliance. Floors adjacent to the appliance may
become slippery.
▪Do not cover or block any of the openings of this appliance.
▪Do not cover racks or any other part of this appliance with metal foil.
▪Do not use this appliance near water such as a sink, in a wet location, near a
swimming pool, or similar locations.
▪Do not unplug or disconnect the appliance immediately after cooking. The
cooling fans must stay on to protect electrical components.
Maintenance
precautions
Obey these maintenance precautions when maintaining the appliance:
▪Obey precautions in the manual, on tags, and on labels attached to or shipped
with the appliance.
▪Only clean the appliance when oven is OFF.
▪Do not store the appliance outdoors.
▪Do not clean the appliance with metal scouring pads.
▪Do not use corrosive chemicals when cleaning the appliance.
▪Do not use a hose or water jet to clean the appliance.
▪Do not use the appliance cavity for storage.
▪Do not leave flammable materials, cooking utensils, or food inside the appliance
when it is not in use.
▪Do not remove the top cover or side panels. There are no user-serviceable
components inside.

SAFETY
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Operator training All personnel using the appliance must have proper operator training. Before
using the appliance:
▪Read and understand the operating instructions contained in all the
documentation delivered with the appliance.
▪Know the location and proper use of all controls.
▪Keep this manual and all supplied instructions, diagrams, schematics, parts lists,
notices, and labels with the appliance if the appliance is sold or moved to another
location.
▪Contact Alto-Shaam for additional training if needed.
Operator
qualifications
Only trained personnel with the following operator qualifications are permitted
to use the appliance:
▪Have received proper instruction on how to use the appliance.
▪Have demonstrated their ability with commercial kitchens and commercial
appliances.
The appliance must not be used by:
▪Persons (including children) with reduced physical, sensory or mental
capabilities, or lack of experience and knowledge, unless they have been given
supervision concerning use of the appliance by person responsible for their
safety.
▪People impaired by drugs or alcohol.
▪Children should be supervised to ensure that they do not play with the appliance.
▪Children shall neither clean nor maintain the appliance.
Condition of
appliance
Only use the appliance when:
▪All controls operate correctly.
▪The appliance is installed correctly.
▪The appliance is clean.
▪The appliance labels are legible.
Servicing the
appliance
▪Only trained personnel are permitted to service or repair the appliance. Repairs
that are not performed by an authorized service partner or trained technician will
void the warranty and relieve Alto-Shaam of all liability. Original manufacturer’s
replacement parts may be substituted; however, these parts must be of equal
quality and specifications as those provided by Alto-Shaam.
▪To prevent serious injury, death or property damage, have the appliance
inspected and serviced at least every twelve (12) months by an authorized service
partner or trained technician.
▪Contact Alto-Shaam for the authorized service partner in your area.
Sound power The A-weighted sound pressure level is below 70 dB(A).

SAFETY
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Personal Protective
Equipment (PPE)
Wear the following Personal Protective Equipment (PPE) while cleaning the
appliance:
▪Protective gloves
▪Protective clothing
▪Eye protection
▪Face protection
Service Technician
Training
Only trained personnel are permitted to service or repair the appliance. Service
technicians must be knowledgeable in current codes and standards as stated by the
appropriate agencies, such as:
▪The National Fire Protection Association (NFPA)
▪National Electrical Code (NEC)
▪The Service Technician’s employer

OPERATION
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OPERATION
How to Turn On and Turn Off the Oven
Before you begin The oven must be connected to electric power.
Turning on the oven To turn on the oven, do the following.
Step Action
1. Set the main disconnect switch a to the ON position.
Touch the ON/OFF button b.
The oven is now on.
Turning off the oven To turn off the oven, do the following.
2. Touch and hold the ON/OFF button b until the “Shut Down Options” screen
displays. Touch “Shut down” c. The oven activates the blowers for the cool-
down process. The cool-down process is complete when the oven deactivates
the blowers and the display screen turns off.
The oven is now off.
NOTE: The main disconnect switch is meant to be used
during service operations. For every day operation, it
may be left in the ON position.
CT-TS-011206
LED
ab
CT-TS-014018
c
LED
b

OPERATION
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How to Lock and Unlock the Screen
Before you begin The oven is turned on.
Background The screen can be locked to prevent changes being made during the cooking
process.
Procedure To lock and unlock the screen, do the following.
Step Action
1. Touch the lock icon a. The screen is now locked.
2. To unlock the screen, touch and hold the lock icon and drag it to the top or
bottom of the screen.
Result The screen is now locked or unlocked.
CT-TS-013948
a
CT-TS-013951

OPERATION
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How to Cool Down the Oven
Procedure To cool down the oven, do the following.
Step Action
1. Touch the manual cook icon a.
2. Touch the cooldown icon b. The cooldown all chambers screen displays.
Touch “Cooldown” c. Open the door.
Cooling down
progress bars
Above each chamber on the screen, blue progress bars indicate each chamber’s
progress towards reaching its cool down temperature.
Result The oven is now cooled down.
NOTE: The oven activates the blowers for the cooldown
process. The oven deactivates the blowers when the
cooldown process is complete.
CT-TS-013970
a
CT-TS-013970
b
c
CT-TS-013976

OPERATION
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How to View Oven Information
Background This procedure is to be done through the touchscreen on the Deluxe control, not
through the ChefLinc™ oven management system.
The oven information screen shows the system info, serial number, network
status, and connection settings.
Procedure To view oven information, do the following.
Step Action
1. Touch the menu icon a. The menu screen displays.
2. Touch the Info page icon b. The oven information screen displays.
Scroll to view the oven model, serial number, system software, network
status, and cleaning timer.
Result The oven’s information has been viewed.
CT-TS-013849
a
CT-TS-013894
XXXXX
XXXXX
XXXXX
XXXXX
XXXXX
b

OPERATION
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How to Calibrate the Temperature Probe
Before you begin Make sure:
▪The oven is on, but not in cooking or holding mode.
▪You have a thermometer.
▪You have a container filled with ice and water.
Procedure To calibrate the probe, do the following.
Step Action
1. Place the probe and the thermometer in a container of ice water and allow
the temperature to settle to 32°F (0°C).
2. Touch the menu icon a. The control displays the menu screen.
3. Touch the Settings icon b. The control displays the General Settings screen.
Continued on next page
CT-TS-013849
a
CT-TS-013852
b

OPERATION
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Continued from previous page
4. Scroll c until “Probe Offsets” displays. Touch the Calibrate Probes d
setting.
5. Compare the probe temperature reading against 32°F (0°C).
Touch the “+” or “–” symbols until the temperature displayed is
32°F (0°C) e.
Touch the green check mark f.
6. Remove the probe from the ice water.
7. If the oven has multiple probes, repeat this procedure until all probes are
calibrated.
Result The probe is now calibrated.
CT-TS-013906
c
d
XX°
XX°
CT-TS-013909
f
e

COMPONENTS
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COMPONENTS
Chamber Identification
Components will be identified in accordance with the chamber numbering
illustrated here.
#1
#2
#3
VMC-PHD-012950

COMPONENTS
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Service Panels Identification
CT-PL-014147
6
7
5
4
3
2
1
Ref. Description Ref. Description
1Control panel 5Convection heating elements panel
2Right side panel 6Circuit breakers 4 and 5 panel
3Cleaning pump panel 7Top panel
4Left side panel ----