
SP2.5R Installation Guide | TGrid | ATZ | Slot 10 of 10 102-000011 - IG110218-B.0SP2.5R Installation Guide | TGrid | ATZ | Slot
Troubleshooting
Full Fixture does not illuminate • Ensure xture is wired correctly and power is on.
• Check that circuit breaker is on and not off or tripped.
• Internal LED driver may be defective.
• Ensure no wires are pinched between parts after joining sections or
re-attaching end caps.
Full xture is ickering • 0-10V, DMX, and DALI Dimming Models: Ensure polarity is correct
for DATA + and - connections. Swapping DATA + and - connections
can cause ickering.
• TRIAC Dimming Models: Ensure a compatible TRIAC Forward Phase
dimmer is connected to xture. Call tech support for further infor-
mation.
• Possible loose DATA + and - connections from xture to 0-10V, DMX,
or DALI control.
• Possible loose low voltage DC + or - connection from driver to LED.
Call customer support.
Fixture section(s) do not
illuminate
Fixture section(s) are ickering
Only a certied electrician can service and troubleshoot product eld issues. Always turn main power off
before servicing xture.
Fixture does not dim
• Possible loose low voltage DC + or - connection between LED
boards or from LED driver to LED boards.
• Some xtures contain multiple LED drivers. In this case, it’s possible
one of the drivers is defective, which will cause the LED connected
to the driver not to illuminate. Call tech support.
• Ensure no wires are pinched between parts after joining sections or
re-attaching end caps.
• Possible loose low voltage DC + or - connection between LED
boards.
• 0-10V, DMX, and DALI Dimming Models: Ensure polarity is correct
for DATA + and - connections. Swapping DATA + and - connections
can cause ickering.
• TRIAC Dimming Models: Ensure a compatible TRIAC Forward Phase
dimmer is connected to xture. Call tech support for further infor-
mation.
• Possible loose DATA + and - connections from xture to 0-10V, DMX,
or DALI control.