Ambio Health Ambio User manual

Ambio Remote Activity
Monitoring System
User Guide
1-000-0070 User Guide Rev A 4/25/13

Ambio Remote Activity Monitoring
System
Customer Service
www.ambiohealth.com/contact
[e-mail]
203-612-5600
Manufacturer
Ambio Health
Soundview Plaza Suite 700R
1266 E. Main Street
Stamford, CT 06902
© 2013 Ambio Health, Soundview Plaza Suite 700R, 1266 E. Main Street,
Stamford, CT 06902
Firmware © Ambio Health 2013
Ambio Care Portal © Ambio Health 2013
This device complies with Part 15 of the FCC Rules. Operation
is subject to the following two conditions: (1) this device may
not cause harmful interference, and (2) this device must
accept any interference received, including interference that
may cause undesired operation.
FCC Caution: Any changes or modifications not expressly approved by
the party responsible for compliance could void the user’s authority to
operate this equipment.

Contents
1. General Precautions ............................................ 1
2. Terms Used in This Guide ..................................... 3
3. How to Set up Your Devices ................................. 4
A. Set Up the Gateway ....................................... 4
B. Install Motion Sensors ................................... 5
C. Install Door/Window Sensors ...................... 10
4. How to Set Up the Care Portal ........................... 12
A. Set Up User Account .................................... 12
B. Log In ........................................................... 13
C. Add / Edit Patients ....................................... 13
D. Add / Edit a Care Partner ............................. 16
E. Add / Edit Devices ........................................ 17
F. Alarm Settings.............................................. 19
5. How to Use the Care Portal ................................ 21
A. Dashboard.................................................... 21
B. Motion ......................................................... 24
C. Health .......................................................... 25

6. Maintenance and Cleaning ................................. 29
7. Troubleshooting ................................................. 30
8. Device Display Outputs....................................... 31
9. Specifications...................................................... 32
10. Warranty .......................................................... 34

1. General Precautions
When using the Ambio Remote Activity Monitoring
System (“System”), basic precautions should always be
followed. The System is intended for home use. Only use
the System with compatible devices specified in this User
Guide. Please read and follow all instructions and
warnings before using this product. Save these
instructions for future reference.
Avoid exposing the System to extremes in temperature or
humidity or to direct sunlight, shock and dust.
Do not attempt to service, calibrate, or repair System
components. Periodically inspect System components for
damage. If components are damaged, contact us for
replacements.
Avoid touching the motion sensor lens. If necessary, clean
the sensor with soft cloth and gentle cleaner with the
batteries removed from the sensor.
Remove and replace batteries if devices are not used for
more than six months.
The System is intended for use only by those who have
agreed to the Ambio terms and conditions.
NOTE: This equipment has been tested and found to
comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are
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designed to provide reasonable protection against
harmful interference in a residential installation. This
equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful
interference to radio communications.
However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does
cause harmful interference to radio or television
reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following
measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the equipment and
receiver.
•Connect the equipment into an outlet on a circuit
different from that to which the receiver is
connected.
•Consult the dealer or an experienced radio/TV
technician for help.
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2. Terms Used in This Guide
Patient The person whose activity readings are
stored in the Care Portal.
Care Circle The Patient’s support team of Care
Partners.
Care
Partners
One or more individuals supporting the
Patient.
Care Portal Secure web-based application for viewing
activity readings and managing settings
for reminders and alerts.
Motion
Sensor
Passive infrared (heat)
sensor to detect if there
is movement in the
room.
Door
Window
Sensor
Contact sensor to
determine if door or
window is open or
closed.Magnet (left)
Base (right)
Gateway
Device that plugs into
your home internet
router to send readings
to the Care Portal.
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3. How to Set up Your Devices
A. Set Up the Gateway
1. Plug one end of the
supplied Ethernet cable
into the Gateway.
2. Plug the other end of the
supplied Ethernet cable
into your home internet
router or hub.
3. Plug the round end of the
AC power adapter into
the other side of the
Gateway.
4. Plug the AC power
adapter into a standard
120V outlet. A green
light should appear on
top of the Gateway.
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Verify Set up: A green light on top of the Gateway
means it is connected. An orange light means there
is power but no internet connection - check your
Ethernet cables. No light means there is no power.
Check your AC adapter connection.
B. Install Motion Sensors
Room Placement: Place the sensor such that the
area you want to monitor is within the field of view
of the sensor. Sensors can be placed on a bookshelf,
mounted on a flat wall, or mounted on a wall corner.
A top view of sensor’s field of view is shown here:
5

Height: Place the sensor 7 feet high to detect
movement up to 40 feet away. Sensors can be
place lower, but it will then have less range. A side
view of the sensor’s field of view is shown here:
Locations to Avoid: Avoid locations that experience
big changes in temperature such as locations that
get direct sunlight or are near heat sources and/or
cooling sources.
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Installation:
1.
For use on a bookshelf,
place the U-Shaped
Holder on a high shelf
within 2-3 inches of the
edge of the shelf.
2.
To mount the sensor on
a wall corner, use either
the supplied double
sided tape or screws to
attach the corners of the
U-Shaped Holder to the
wall.
3. To mount the sensor on
a flat wall, use either the
supplied double sided
tape or the screws to
attach to the wall.
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4. To install the batteries,
remove the battery cover
by holding the sensor
and sliding the battery
cover up with your
thumbs using firm
pressure.
5. Install the two lower
batteries with the ‘+’ end
pointed toward the top
of the sensor and the
and third battery with
the ‘+’ pointed toward
the middle of the sensor.
6. Replace the battery
cover.
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7. Place the Sensor with the
lens side down into the
U-Shaped Holder.
9

C. Install Door/Window Sensors
The door / window sensor sends a signally when the
Base and the Magnet are moved apart and when
they are moved back together. Avoid installing on
metal doors or windows.
Installation steps:
1. Find a location on the
door or window where
the Base and the Magnet
are aligned when the
door or window is closed
and will move apart
when the door or
window is opened.
2. Attach the Mounting
Bracket to the door or
window frame using
either the supplied
doubled sided tape or
screws.
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3. Open the battery cover
on the Base,remove the
plastic film, then close
the battery cover. The
LED will flash green when
the battery is connected.
4. Place the Base over the
Mounting Bracket and
gently press and slide the
Base down over the
Mounting Bracket to
attach.
5. Position the Magnet next
to the Base with the
notches aligned and with
as small a gap between
them as possible.
6. Attach the Magnet to the
movable part of the door
or window using either
the supplied double
sided tape or screws.
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4. How to Set Up the Care Portal
If you are a first-time user,we recommend setting
up your system following the sequence of this User
Guide. After initial set-up you can edit settings as
you wish.
A. Set Up User Account
1. Look for the email from Ambio Health.
2. Review the email from Ambio Health and click I
KNOW THEM if you wish to join.
3. The Ambio Health User Agreement will display.
Click I AGREE TO TERMS button if you agree.
4. The Set Your Password page will display.
a. Enter and retype the password you wish to
use. Passwords must be 6 or more
characters and contain at least 2 of the
following: a lower-case letter, an uppercase
letter, a number, a special character.
b. Check “Keep me signed in” if you want the
system to remember your password for you.
c. Click Set Password to save.
At this point the system will automatically Log In for
you to set your preferences.
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B. Log In
1. Open your web browser program* and go to
www.ambiohealth.com/account/login.
* Latest version of Internet Explorer, Chrome, Safari
or Firefox
2. Enter the Email and the Password you selected
when you set up your account.
3. If necessary, click on Forgot Password?Your
password will be sent to your Email.
4. Check the Keep me signed in box if you would
like the system to automatically log you in when
you visit the Care Portal.
C. Add / Edit Patients
To edit Patient information:
1. Click on the Patients link on the top of the page.
Or, if you are logged in as the Patient, click your
Name.
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2. Update Name, Email and Telephone as needed.
3. Set meal times for the Blood Glucose reading
display.
4. Set the Patient’s time zone. This is used to
receive Reminders at the proper time.
5. Set number of glucose test strips you have. This
is used for test strips re-ordering.
6. Click the Save Changes button.
7. If you want to deactivate the Patient, click the
button. When prompted, click Yes, Delete
to confirm.
To add a Patient:
1. Click the Add New button at the bottom of the
Patients page.
2. Enter the Patient Name, Email and Telephone
Number.
2. Click the Save Changes button.
3. An invitation email from Ambio will be sent to
the Patient. Once the Patient accepts the
invitation (see Section 4.A) he or she will be
activated in the system.
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You can resend the email invitation by going
back to the Patients button, locating the Patient
record and clicking the Resend Invite link.
To set Portal Edit and message delivery
preferences:
1. Click on the Settings tab and then the Care
Circle tab.
2. Portal Edit enables users to set preferences,
reminders and alerts.
3. Check CC: on Reminders to turn on/off reminder
messages.
4. Check Send Reports Daily or Weekly to turn
on/off reports.
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5. Check Send Alerts & Reminders By Email, SMS
or Phone method to turn on/off delivery
methods for messages.
6. Click the Save Changes button.
Note: Account Owner may display next to one person,
which indicates they own the devices assigned to the
Patient. Only the Account Owner can manage or re-
assign those devices.
D. Add / Edit a Care Partner
1. Click the Add New button at the bottom of the
Care Circle page. The following section will
appear:
2. Enter the Care Partner’s name, email and
telephone number.
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