American Comfort ACW0063 User manual

1
REV1-090413
Questions or problems? Contact technical support department at
1-877-645-0299, 8 a.m. - 5 p.m., EST, Monday - Friday or www.americancomfort.com
Please have your model and serial number ready.
ATTACH YOUR RECEIPT HERE
Purchase Date ____________Serial Number (located on back of unit) __________________
American Comfort®is a registered trademark
All Rights Reserved.
for Generations to Come
for Generations to Come
INFRARED QUARTZ HEATER
MODEL #ACW0063
For maintenance questions, contact American Comfort at 1-877-645-0299.
For sales inquiries, contact Sylvane at 1-800-934-9194.

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for Generations to Come
TABLE OF CONTENTS
Package Contents ..............................................................3
Safety Information ..............................................................4
Frequently Asked Questions ......................................................6
Preparation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Control Panel ..................................................................9
Remote Control ...............................................................10
Operating Instructions ..........................................................11
Care and Maintenance..........................................................13
Troubleshooting ...............................................................14
One-Year Limited Warranty ......................................................15
Replacement Parts List .........................................................16

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PACKAGE CONTENTS
A
C
Rear ViewFront View
D
E
F
G
B
PART DESCRIPTION QUANTITY
A Infrared Heater 1
B Remote Control 1
C Control Panel (preassembled to Infrared Heater (A)) 1
D Filter Cover (preassembled to Infrared Heater (A)) 1
ETemperature Sensor (preassembled to Infrared
Heater (A)) 1
FMaster Power Switch (preassembled to Infrared
Heater (A)) 1
GCaster Wheels (preassembled to Infrared Heater
(A)) 4

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SAFETY INFORMATION
Please read and understand this entire manual before attempting to assemble, operate, or install the
product.
IMPORTANT SAFETY INSTRUCTIONS
WARNING: POTENTIAL ELECTRICAL HAZARD IF NOT ADHERED TO. When using electrical
appliances, basic precautions should always be followed to reduce the risk of re, electric shock, and
injury to persons, including the following:
• This heater must be plugged into a 120 V, 15 amp (or more) circuit of its own. Do not plug anything
else into the same circuit. If unsure if your home meets this specication, consult a certied
electrician prior to use. Risk of re, overheating, malfunction, property damage, injury, or
even death may result if not adhered to!
• Connect to a properly grounded, 3-prong outlet only. Do not connect the heater to extension cords,
surge protectors, timers, direct breakers, or an outlet with other appliances connected to the same
outlet. Risk of re, overheating, malfunction, property damage, injury, or even death may
result if not adhered to!
• This heater is hot when in use. To avoid burns, do not let bare skin touch hot surfaces. Use handles
(certain models) or wheels to move this heater.
• Keep combustible materials, such as furniture, pillows, bedding, papers, clothes, and curtains at
least 3 ft. (0.9 m) from the front of the heater and keep them away from the sides and rear of the
heater.
• Extreme caution is necessary when any heater is used by or near children, invalids, pets, or when
the heater is left operating unattended.
• Always unplug the heater when not in use.
• Do not operate any heater with a damaged cord or plug or after the heater malfunctions, has been
dropped, or damaged in any manner. Contact the manufacturer for resolution options 1-877-645-
0299.
• Do not use outdoors. Exposure to outdoor elements such as rain, snow, sun, wind, or extreme
temperatures may cause the heater to become a safety hazard.
• This heater is not intended for use in bathrooms, laundry areas, and similar indoor locations, nor
any locations that use GFCI outlets.
• Never place the heater where it may fall into a bathtub or other water receptacles.
• Do not run the cord under carpet. Do not cover the cord with throw rugs, runners, or similar
coverings. Run the cord away from trafc areas and where it will not be tripped over.
• The heater must be plugged into a wall outlet that has a dedicated circuit with a minimum 15 amp
rating on that individual circuit.
• To disconnect the heater, rst turn the power button to the OFF position and then remove the plug
from the wall outlet.
• Do not allow foreign objects to enter or block any ventilation or exhaust opening as this may cause
electric shock, re, or damage the heater.
• Allow at least 3 ft. of unobstructed space to the front and rear of the heater to allow for maximum
heat, air, and ventilation ow.
• A heater has hot and arcing or sparking parts inside. Do not use it in areas where gasoline, paint,
or ammable liquids are used or stored, nor use ammable solvents to clean the heater. Keep the
heater dry at all times.
• Use this heater only as described in this manual. Any other use not recommended by the
manufacturer may cause re, electric shock, or injury to persons.
• Do not use abrasive solvents to clean the heater as it may cause damage to the
nish or casing.

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SAFETY INFORMATION
Child Lock Safety Feature
Press the Temp Up and Temp Down buttons
located on the control panel together for 3
seconds. Locking is conrmed when a buzzer
rings. When locked, the control panel and
remote control will not function.
To unlock the control panel and remote, repeat
this procedure. Unlocking is conrmed when a
buzzer rings and the lock indication disappears.
And
Tip-Over Safety Feature
This heater is equipped with a tip-over safety feature. Once the heater is tipped over, an internal
switch will automatically shut the heater off. Once the heater is restored to an upright position, the
heater will reset. To continue operation, turn on the heater using the supplied remote control or the
control panel on the heater.
Overheat Safety Feature
This heater is equipped with an overheat safety feature. When the internal components of the
heater reach a certain temperature that could cause overheating or possible re, the heater will
automatically shut off.
WARNING: This heater has a voltage
rating of 120 volts. The cord has a three-
blade, grounding-type plug. An adapter
is available for connecting three-blade
grounding-type plugs to two-slot receptacles.
The grounding plug extending from the
adapter must be connected to a permanent
ground such as a properly grounded outlet
box. The adapter should not be used if a
three-slot grounded receptacle is available.
DO NOT DEFEAT THE SAFETY PURPOSE
OF THE GROUNDED PLUG.
Grounding Pin
Grounding Means Grounding Pin
Metal Screw
Cover of Grounded
Outlet Box
WARNING: It is normal for the power cord to feel warm to the touch. However, a loose t between
the outlet and the plug may cause overheating of the plug. If this occurs, try inserting the plug into a
different outlet. Contact a qualied electrician to inspect the original outlet for damage.
Specications
Voltage Rating 120 V (60 Hz)
Power Consumption 1,000 W/1,500 W
Unit Size 13.1 in. (W) x 16.5 in. (D) x 16.9 in. (H)
Unit Weight 18.5 lbs.

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FREQUENTLY ASKED QUESTIONS
Please review these frequently asked questions on the next few pages prior to using your heater.
Q. My heater emits a strange odor when I rst opened the box and when I turned the heater on
for the rst time. Why is this happening?
A. This is normal. This heater is treated with a special heat safe/resistant coating. This odor is
sometimes present when the box is opened. When the coating is exposed to heat, it produces this
particular odor during the rst few hours of operation. This will dissipate after the “break-in period”. If
you are sensitive to odors, you may want to “pre-burn” the unit in a garage with the door open until
the initial odor dissipates.
Q. If my heater runs on approximately 1,500 watts, how many BTUs is that? Is that a lot of
heat?
A. At 1,500 watts, your heater will use approximately 5,100 BTUs. This heater is intended to be used
as supplemental heat in areas most needed. It may take several minutes to several hours to heat
your area, depending on various factors.
Q. Can the heating elements be replaced?
A. Replacement heating elements can be obtained from the manufacturer. All parts may be
purchased through the manufacturer if your product is out of warranty. If you feel that the elements
are denitely faulty right out of the box, contact technical support at 1-877-645-0299. A representative
can then direct you to the next step.
Q. Once I plug the unit in and turn it on, how long will it take to heat my room?
A. The heating process begins immediately upon powering on and setting the desired temperature
above the ambient temperature. A noticeable change in the ambient temperature of the room will vary
due to variables such as the location of the heater (in the home), oor plan and size of the room, how
well the room is insulated, how many doors/windows, how much bare concrete (acts as a heat sink
with any type of heating), the opening and closing of an exterior door, long hallways, high ceilings,
etc. Customers with smaller rooms experience quick heat changes. Rooms with larger and open oor
plans can expect up to 24 hours to completely heat up.
Q. I do not have a grounded outlet. Can I use a 2-prong power strip, or remove the ground
prong from the cord?
A. NO! If you do not have a grounded outlet, contact a certied electrician for advice. Removing
or altering any part of the heater’s original design or intent (including the power cord) will void the
warranty and make you liable for any unexpected or hazardous results.

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FREQUENTLY ASKED QUESTIONS
Q. The temperature on my heater does not match the temperature display on my wall, or
external thermostat. Why?
A. This is completely normal. The temperature display on your heater may vary from the temperature
display on another thermostat (like the one mounted to your wall or a purchased external thermostat).
This is because the temperature sensor on the heater reads the temperature directly around the
heater. With the heater near the cold oor (and heat rising), any readings on elevated or external
thermostats will differ in readings on the heater. The best way to operate your heater is to set the unit
on High and dial up to a temperature that feels comfortable to you. Then, leave it at that temperature,
regardless of the mismatch. The heater will cycle off when the set temperature is met or exceeded
slightly.
Q. Can I use more than one heater at a time? Can I use the heater and another appliance at the
same time?
A. Yes, but make sure they are not plugged into the same circuit. Each heater requires its own
minimum 15-amp circuit with no other items plugged into that circuit or outlet. This is because heaters
are considered appliances and draw out high amperage. If you are unsure your circuit meets these
requirements, verify with a certied electrician.
WARNING: Risk of re, damage to property, or injury may result if requirements are not met.
Q. Why does my heater’s fan continue to run after the set temperature is reached or the power
is turned off?
A. This is normal. The heater’s fan will continue to run even after the heater automatically cycles
down. The fan continues to run so that every last bit of heat is blown out of the heat chamber while
allowing the unit to continue ltering your air. Once the internal box/components cool completely, the
fan should then shut off on its own. In this case, allow a few minutes after the heat cycles off (with
power on). The fan will shut off faster when the power is turned off.
Q. The fan speed does not increase when I change the setting from Low to High. Why?
A. This is normal. The heater’s fan speed is not affected by the High/Low settings. The fan is
designed to vent the heat at one soft, comfortable, and energy-efcient speed. What is affected by the
High setting is the heat output. In High mode, the heater produces more heat rather than faster heat.
Q. My heater’s display shows my ambient temperature to be in the 20s when I know it is
warmer than that. Why?
A. The heater’s display is defaulted to read the temperature as Fahrenheit. If your heater is denitely
heating but shows it is in the 20s you probably have the setting to read your temperature in Celsius
rather than Fahrenheit.

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FREQUENTLY ASKED QUESTIONS
Q. My heater’s power cord gets warm. My cord is showing signs of heat or melting at the
outlet. Is this normal?
A. A warm power cord is normal. These power cords are rated safe for up to 105°C/ 221°F by the UL,
CSA, or ETL. The exception is, if you detect heat, smoke, or signs of melting at the contact point of
the wall outlet, it may be due to loose or worn wall contacts (or arcing). Please stop using the heater
immediately, contact warranty support at 1-877-645-0299 for a replacement power cord, and have a
certied electrician replace the wall outlet as soon as possible.
Q. How does the ECO setting work?
A. The ECO mode on your heater is a program that attempts to keep the temperature strictly at a
“warm” 68° F. This also helps with efciency, as it is programmed to 1) Increase the wattage used to
1500W if the temperature drops below 64.4°F 2) Gradually reduce the wattage used as it approaches
66.2° F and 3) Stop heating when 68° F is achieved. This is considered an Economical function, since
in the ECO setting, the heater is almost never running at the maximum watts.
PREPARATION
Place the heater on a rm, level surface and plug into a grounded 120 V, 60 Hz power outlet and turn
on the power switch on the rear of the unit. Only operate heater in upright position with caster wheels
attached.
Insert two AAA batteries into the remote control before using (batteries not included).

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CONTROL PANEL
1
2
3
4
56789101112
13
14
15
PART NAME DESCRIPTION
1 Signal-Receiving Window Receives the remote control signal
2 Digital Display Readout of the set room temperature or timer value
3 Power Indicator Light Indicates when the unit is receiving power from the wall outlet
4 Power Switch Button Powers the heater ON or OFF
5 Energy Saving Indicator Indicates when energy-saving mode is on
6 Mode Button Toggles between the three available modes
7 Low Heat Indicator Indicates when Low Heat mode is on
8 Temp-Up Button Increases the set temperature
9 High Heat indicator Indicates when High Heat mode is on
10 Temp-Down Button Decreases the set temperature
11 Timer Indicator Light Indicates when the timer function is active
12 Timer button Engages the on/off timer function
13 Fahrenheit Indicator Light Indicates that the temperature is being displayed in Fahrenheit
14 °C/°F Button Alternates between Fahrenheit and Celsius readout
15 Celsius Indicator Light Indicates that the temperature is being displayed in Celsius

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REMOTE CONTROL
1
3
4
6
2
5
PART NAME DESCRIPTION
1 ON/OFF Button Powers the heater on or off
2 Temp Up Button Increases your set temperature
3 Temp Down Button Decreases the set temperature
4 Mode Button Toggles between the three available modes
5 Timer Power Button Engages the on/off timer function
6 °C/°F Button Alternates between Celsius and Fahrenheit readout

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OPERATING INSTRUCTIONS
1. Turn the heater on or off by pressing the Power
button on the control panel (C) or by pressing the
ON/OFF button on the remote control (B).
Once the power is off, heating elements will stop
working rst. The fan will continue working for up to 3
minutes to dispense residual heat inside the heater.
This is a normal function.
1
ON/OFFON/OFF
CB
2. Select a heat setting by pressing the MODE button
on either the control panel (C) or the remote control
(B) to toggle between the three heat settings.
Power for heat-up mode is 1,500 W; heat-down is
1000 W. ECO mode is an Economic Energy Saving
Function. When ECO mode is chosen, the heater will
operate to maintain a constant warm 68°F
2
HIGH LOWECO
MODEMODE
CB
3. Set the thermostat by pressing the arrows on the
control panel (C) or the remote control (B).
You can set the temperature on the heater anywhere
between 59°F and 86°F or between 15°C and 30°C.
Once you have chosen the desired temperature,
the heater will remain on until the room temperature
increases to the temperature on the digital display.
The heater will cycle on and off to maintain the
desired room temperature.
Press the °C/°F button on the control panel (C)
or remote control (B) to switch the digital display
indicator on the heater between Fahrenheit and
Celsius.
3
C
B
CB
TEMP.
DOWN
TEMP.
UP
OR
°C
°F
°C/°F

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OPERATING INSTRUCTIONS
4. To set the timer to power off, start the unit and press
the Timer button on the control panel (C) or remote
control (B).
Note: The timer-power-off function can only be set when
the heater is in power-on mode.
The digital display on the control panel (C) changes
from the set temperature readout to a time value
for the timer. Press the Timer button repeatedly to
change the number value between a range of 0 to 12
hours (in 1-hour intervals).
The Timer light turns on when the timer is set.
4
CB
TIMER
TIMER
TIMER
5. To set the timer to power on, while powering off the
unit press the Timer button on the control panel (C).
Note: The timer-power-on function can only be set when
the heater is in power-off mode.
The digital display on the control panel (C) will
indicate time value for the timer. Press the Timer
button repeatedly to change the number value
between a range of 0 to 12 hours (in 1-hour
intervals).
The Timer light turns on when the timer is set.
5
CB
TIMER
TIMER
TIMER
6. To replace the batteries, remove the battery cover
(1) from the remote (B) by applying pressure to the
battery cover (1) and sliding it away from the remote
(B). Insert two AAA batteries (not included) (2) and
close the remote by placing the battery cover (1)
back on the remote (B).
6
B
1 2

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CARE AND MAINTENANCE
WARNING: Before performing any maintenance task, turn off the power switch in the rear of the
unit, unplug the unit, and allow it to cool completely.
1. To keep the heater clean, clean the outer shell with a soft, damp cloth. Use a mild detergent if
necessary. After cleaning, dry the unit with a soft cloth.
CAUTION: DO NOT let liquid enter the heater.
2. DO NOT use alcohol, gasoline, abrasive powders, furniture polish, or rough brushes to clean the
heater. This may cause damage or deterioration to the surface of the heater.
3. DO NOT immerse the heater in water.
4. Wait until the unit is completely dry before use.
5. If you will not be using the heater for a while, take the batteries out of the remote control and
store for future use.
6. Store the heater in a cool, dry location when not in use. To prevent dust and dirt build-up, use
the original packaging to repack the unit.
CLEANING THE AIR FILTER
1. Clean the air lter (3) after three months or if it appears to be blocking airow. With the heater
unplugged, remove the two screws from the lter bracket (1) as illustrated below. Remove lter
bracket holding lter (2). Clean all parts of the lter assembly and allow parts to completely dry.
2. Reassemble and reinstall the lter bracket (2).
WARNING: Do not use the heater without the lter assembly in place.
1
2
3

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TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE CORRECTIVE ACTION
The heater does not
turn on.
1. The power cord is not plugged in.
2. The electricity at the main fuse box is
not working.
3. The battery in the remote control is
dead.
4. The thermostat on the heater is set
lower than the room temperature.
1. Plug the power cord into an electrical outlet.
2. Check the electricity at the main fuse box.
3. Replace the batteries in the remote control.
4. Increase the thermostat temperature on the
heater for a higher heat setting.

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ONE-YEAR LIMITED WARRANTY
American Comfort Worldwide LLC (“ACW”) warrants this unit to the original retail purchaser (“Purchaser”) purchasing
only in the 48 Contiguous States and Canada, for one year from the date of purchase, against defects in material and
workmanship under normal use and service. Should your unit prove defective within one year from the date of purchase,
please follow our return procedure to return the defective unit. Within the rst 30 days, ACW is responsible for the freight
cost to and from our authorized service center for all units with an ACW authorized RMA. After 30 days and up to life of
warranty (12 months), customer is responsible for freight costs to and from our authorized service center.
ACW’s sole obligation under this warranty is to replace, or at ACW’s discretion, to repair, free of charge, all defective parts,
for a period of one (1) year from date of original purchase. All replacement parts and units will be new, remanu-factured,
or refurbished. ANY IMPLIED WARRANTY OF MERCHANTABILITY IS SIMILARLY LIMITED TO ONE (1) YEAR FROM
DATE OF ORIGINAL PURCHASE AND NO ACTION BASED UPON ANY IMPLIED WARRANTY OF MERCHANTABILITY
OR OTHERWISE MAY BE COMMENCED AFTER EXPIRATION OF ONE (1) YEAR FROM DATE OF ORIGINAL RETAIL
PURCHASE. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not
apply to you. Proof of Purchase (i.e. copy of receipt) must be sent with the unit.
The provisions of this warranty shall not apply to any product which in ACW’s judgment has been (1) subject to misuse
or neglect. (2) damaged in an accident. (3) used for a purpose for which it was not designed, or (4) repaired or altered in
any way that adversely affected its performance or reliability. Do not attempt to “open unit”, except for lter replace-ment.
Opening unit will void manufacturer’s warranty.
THIS WARRANTY DOES NOT COVER
Damage, accidental or otherwise, to the unit while in the possession of the consumer not caused by a defect in material or
workmanship.
Damage caused by consumer misuse, tampering, or failure to follow the care and special handling provisions in the
instructions.
Damage to the nish of the case, or other appearance parts caused by the wear.
Damage caused by repairs or alterations of the unit by anyone other than those authorized by American Comfort
Worldwide.
Freight and Insurance cost for the warranty service beyond 30 days from date of purchase up to life of warranty (12
months).
This warranty covers only new products purchased from our authorized dealers or retailers. It does not cover used,
salvaged, or refurbished products.
To obtain warranty service, the defective product or part must be shipped or delivered to: American Comfort World-wide,
the Manufacturer. If warranty applies under ACW’s approved terms, all Shipping charges and insurance are covered by
purchaser.
AMERICAN COMFORT WORLDWIDE NEITHER ASSUMES NOR AUTHORIZES ANY PERSON TO ASSUME FOR IT
ANY OTHER (LIABILITY IN CONNECTION WITH ITS PRODUCTS, THERE ARE NO WARRANTIES WHICH EXTEND
BEYOND THE DESCRIPTION ON THE FACE HEREOF. NO RESPONSIBILITY IS ASSUMED FOR INCIDENTAL
OR CONSEQUENTIAL DAMAGES THAT MAY RESULT FROM THE USE OF AN ACW PRODUCT, NOR FOR THE
DAMAGES DUE TO ACCIDENT, ABUSE, LACK OF RESPONSIBLE CARE, THE AFFIXING OF ANY UNAUTHORIZED
ATTACHMENT, LOSS OF PARTS, OR USE AT A VOLTAGE OTHER THAN SPECIFIED. Some states do not allow the
exclusion of limitation of incidental or consequential damages, so these limitations may not apply to you. ACW disclaims
all liabilities for defects or damages caused by use of replacement parts obtained from or by service at any service center
other than American Comfort Worldwide, the Manufacturer.
This warranty gives you specic legal rights, and you may also have other rights which vary from
state to state.

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Printed in China
American Comfort®is a registered trademark
All Rights Reserved.
PLEASE REMEMBER TO REGISTER YOUR WARRANTY:
WWW.AMERICANCOMFORT.COM
REPLACEMENT PARTS LIST
For replacement parts, call our technical support department at 1-877-645-0299, 8 a.m. - 5 p.m., EST,
Monday - Friday or www.americancomfort.com
PART DESCRIPTION PART #
A Control panel HXW405
B Fan HXW431
C Power board HXW453
D Tip-over switch HXW450
EAuto Thermostat HXW461
FManual Thermostat HXW464
G Infrared tube HXW423
H Power switch HXW435
I Temperature sensor HXW448
J Remote control HXW412
A
B C
FD
H
I
J
G
E
For maintenance questions, contact American Comfort at 1-877-645-0299.
For sales inquiries, contact Sylvane at 1-800-934-9194.