Panasonic DBS Quick start guide

Smooth Operator Configuration Note
For Smooth Operator Family of Products
Disclaimer: Configuration Notes are designed to be a general guide reflecting Octel's experience
configuring its systems. These notes cannot anticipate every configuration possibility given the inherent
variations in all hardware and software products. Please understand that you may experience a problem not
detailed in a Configuration Note. If so, please notify Sales Engineering at [phone], and if
appropriate we will include it in our next revision. Octel accepts no responsibility for errors or omissions
contained herein.
Octel
Voice
Processing
Module
Configuration Note 77200
Panasonic®DBS *
Revised 6/30/98
Analog Ports
Personal Computer
Voice Board(s)
Panasonic DBS
1.0 METHOD OF INTEGRATION
Inband. Call forward to personal greeting is achieved via DTMF signals
passed from the Panasonic DBS to the Smooth Operator family of
products. Message waiting indicators are set and canceled by dialing a
feature access code followed by the extension number. A hookflash
followed by the extension transfers the caller to the operator.
1.1 SUPPORTED VOICE PROCESSING MODULES
All references to Smooth Operator pertain to the entire DOS family of
products
Inband signaling is used for
integration
All references to Smooth
Operator pertain to the entire
DOS family of products

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Panasonic DBS Confidential Page 2
The above information is provided by Octel Communications Corporation as a guide.
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Octel Communications
2.0 SMOOTH OPERATOR ORDERING INFORMATION
There are many options available for both kit and turnkey versions of this
product, depending on the application. Please consult with your sales
representative.
3.0 PBX HARDWARE REQUIREMENTS
This note is compatible with the complete Panasonic DBS line.
Analog Station card VB43621A for Rev 6.0 with CPC A2.
Provides 8 ports per card and Positive disconnect.
Analog Station card VB43621 for Revisions prior to 6.0 with
CPCB. Provides 8 ports per card and Busy tone for disconnect.
DTMF Receiver card - MFR VB-43431, additional equipment may
be required based on system configuration. Refer to PBX
installation requirements when ordering receiver cards.
Ring Generator - SLT ringer box VB-2089P
Call processor card CPC-A VB-43410, Call processor card CPC-B
VB-43411, Call processor card CPC-AII VB-43412, or Call
processor card CPC-S VB-42050, Call processor card CPC-M Call
processor card CPC-EX.
VB-43709 Single Line Telephone Adapter, may be used when
multiple analog station are not available
3.1 PBX SOFTWARE REQUIREMENTS
CPC-EX Version 1.0 and Version 2.0
CPC-S/M, Version 1.1 and Version 2.0
CPC-A Version 3.31
CPC-B and CPC-AII, Version 6.0, Version 6.03, Version 6.1,
Version 7.0, Version 7.1, Version 8.0, and Version 9.0.
4.0 SUPPORTED FEATURES
[9] Items are supported
System Forward to Personal Greeting Message Waiting 2
All Calls [9] LCD Display [ ]
Ring/no answer [9] LED 2 [9]
Busy [9] Stutter Dial Tone [9]
Busy/No Answer [9] Voice Mail Key 2, 3 [9]
Do Not Disturb [ ] Multiple Return to Operator [9]
Station Forward to Personal Greeting Direct Call 3, 4 [9]
All Calls [9] Auto Attendant [9]
Ring/no answer [ ] Outcalling 2 [9]
Busy [ ] Personal Greeting of Original-Called Party
Busy/No Answer [9] Multiple Call Forward [9]
Do Not Disturb 1 [9] Double Call Forward [ ]
Flexible Forwarding Call Coverage [
]
Forward to No Answer Greeting [ ] Intercom Paging [ ]
Forward to Busy Greeting [ ] Supervised Transfers 5
Intercom/CO Forwarding [ ] Call Screening 5 [9]
PBX hardware requirements
PBX software requirements
Supported integration features

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The above information is provided by Octel Communications Corporation as a guide.
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Octel Communications
Call Queuing 5 [9]
Intercom Paging 5 [9]
Record Telephone Conversation [ ]
Notes: 1See Sections 7.1 & 7.2 2 See Section 7.3 3 Rev 6.0 Only
4 See Section 7.5 5 See Section 7.4
4.1 DISCONNECT TYPE
Disconnect on versions 2.1 up to version 6.0 can be set to send busy tone
on disconnect. Versions 6.0 can provided drop in loop current on
disconnect provided that you are using the correct station card. (See
section 3.0). For proper external disconnect supervision, Ground start or
Supervised Loop start CO lines are recommended.
In order for the disconnect to function, you must be using CPC-B version
5.00 software or higher, CPC-A 3.31 or higher, CPC-AII, CPC-S/M, or
CPC-EX.
5.0 CONFIGURING THE PANASONIC DBS
Before you begin programming, It is recommended that a hard copy of the
customer database be obtained to verify existing programming.
Not all administrative possibilities are shown. The scope of this document
does not include discussing all features and their interactions. Initial
Startup or Default values on the Switch are assumed.
5.1 CONFIGURING THE PANASONIC SYSTEM
PARAMETERS
Voice Mail Busy Tone:
The Panasonic DBS can be programmed to send a busy tone on disconnect.
FF1 2# 1# 21# (0-1)#
0 = Silence
1 = Busy Tone
Or:
AEC Disconnect / Drop in Loop (version 6.0 only)
The AEC Disconnect is used to send Drop in Loop current on disconnect.
This applies to version 6.0 CPC A2 card VB43621A only.
FF3 (Smooth Operator port/extension)# 46 (0 or 1)#
0 = Disabled
1 = Enabled
Repeat this step for all Smooth Operator ports
AEC Disconnect Timing
This parameter is used to set the length of the Drop in loop.
FF1 2# 1# 35# (0 to 15)
15 = 1500 milliseconds of Drop in Loop (recommended)
SLT Onhook Flash Timer
The SLT Onhook timer is used to determine the length of a Hook Flash.
Programming PBX system
parameters

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FF1 3# 14# 4#
4 = a valid flash must be 200 to 1500 ms
5.2 ANSWER SUPERVISION FOR SMOOTH OPERATOR
This feature allows the DBS to send an answer signal to Smooth Operator.
In releases prior to CPC-AII and CPC-B Version 5.0, Smooth Operator did
not receive a signal to indicate that a DBS extension had answered. To
determine that the extension had answered, the Smooth Operator had to
wait until it stopped receiving ringback tone. Waiting for the ringback to
stop often delayed connection times for calls from Smooth Operator to
extensions. Sending an answer signal provides quicker response time
between the DBS and the Smooth Operator. Call analysis must be run
manually for this feature to work.
The following programming can be performed from an attendant phone or
any other phone that has entered the programming access code.
To assign an answer signal code:
1. Press the ON/OFF key.
• The phone issues intercom dial tone.
• The ON/OFF LED lights.
2. Press the PROG key.
3. Dial “#94.”
4. Enter the Answer Signal Code (1 to 5 digits, # is suggested).
5. Press the HOLD key.
5.3 DID/DNIS TO A SMOOTH OPERATOR MAILBOX
DID/DNIS to a Smooth Operator Mailbox allows DID/DNIS calls to be
routed to a Smooth Operator mailbox that is not connected to a physical
extension.
Note: See Section 7.9.
To implement this feature, the DID/DNIS trunks must be assigned to ring
at the Smooth Operator. Once Smooth Operator answers, the DBS sends a
DID/DNIS Answer Code required by the Smooth Operator plus the final
DID/DNIS digits to the Smooth Operator. The DID/DNIS Answer Code
signals the Smooth Operator to open with a greeting and the DID/DNIS
digits specify the appropriate mailbox.
Note: Smooth Operator Does not require a DID/DNIS Answer Code and
we suggest deleting the DID/DNIS Answer Code.
To display a DID/DNIS Answer Code:
1. Pick up the receiver or press the ON/OFF key.
2. Press CONF.
3. Dial #95.
4. Press the ON/OFF key.
The ON/OFF LED goes off.
To assign a DID/DNIS Answer Code:
All references to Smooth
Operator pertain to the entire
family of products
Answer Supervision for Smooth
Operator (CPC-AII and CPC-B
Version 5.0 or higher)
DID/DNIS to a Smooth Operator
Mailbox (CPC-B Version 6.0 and
higher)

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1. Pick up the receiver or press the ON/OFF key.
2. Press PROG.
3. Dial #95.
4. Enter the DID/DNIS Answer code required by the Smooth Operator (1 to
6 digits).
5. Press HOLD.
6. Press the ON/OFF key.
The ON/OFF LED goes off.
To delete a DID/DNIS Answer Code:
1. Pick up the receiver or press the ON/OFF key.
2. Press PROG.
3. Dial #95.
4. Press HOLD.
5. Press the ON/OFF key.
The ON/OFF LED goes off
Multiple DID/DNIS
Use this address to enable or disable Multiple DID for analog trunks, or
Multiple DID and DNIS for T1 trunks. By default, Multiple DID/DNIS is
disabled.
Note: We recommend that this feature remain disabled.
With Multiple DID/DNIS enabled, one DID or DNIS number can be
assigned to multiple extensions, which will simultaneously ring when an
outside caller dials the DID or DNIS number.
FF1 2# 1# 32# (0 or 1)#
Ç
0=Disables Multiple DID/DNIS ringing.
1=Enables Multiple DID/DNIS ringing.
DID/DNIS to a Smooth Operator Mailbox
This address determines whether (and how many) final digits of a
DID/DNIS phone number are transmitted to Smooth Operator, in cases
where the DID/DNIS trunk is assigned to ring directly to Smooth Operator
(not to a DBS extension phone). This address allows DID/DNIS calls to be
routed to a Smooth Operator Mailbox system that is not connected to a
physical extension.
To implement this feature, assign the DID/DNIS trunks to ring at the
Smooth Operator system (using FF4 ring assignment addresses). Once
Smooth Operator answers, the DBS sends a DID/DNIS Answer Code that
signals the Smooth Operator system to open the appropriate mailbox, plus
the final DID/DNIS digits (if any) specified in this address.
FF1 2# 1# 36# (0, 1 or 2)#
Ç
0=No DID/DNIS digits are transmitted (only the Answer Code).
1=Answer Code, then final 4 DID/DNIS digits are transmitted.
2=Answer Code, then final 3 DID/DNIS digits are transmitted.
Software Version: CPC-B Version
4.0 or higher
Software Version: CPC-B
Version 6.0 or higher

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The above information is provided by Octel Communications Corporation as a guide.
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Octel Communications
5.4 VOICE MAIL RINGING
The Voice Mail Ringing feature allows calls from a DBS Automated
Attendant or from an ACD port to ring an extension with the same ring
tone as a CO trunk. The ring pattern is selected in the Extension Distinctive
Ringing program. If a distinctive ringing pattern is not specified, the
ringing pattern will be two seconds on/two seconds off.
Note: We suggest you do not change this feature.
5.6 ONE-TOUCH VM TRANSFER
The VM key can be used by attendants to easily transfer incoming callers
to an extension’s Smooth Operator mailbox. Beginning with CPC-B
Version 5, when a user presses a voice mail key and then presses a
DSS/BLF key, the digits programmed for the DSS/BLF key are transmitted
to the Smooth Operator system.
For example, if an attendant receives an incoming call for station 200 and
the attendant knows that station 200 is busy because the DSS/BLF key is lit
red, the attendant can press the VM key and then press the DSS/BLF key to
automatically transfer the caller to 200’s Smooth Operator mailbox.
For a general description of the VM key as well as instructions on using
the key for personal message retrieval, see “One-Touch VM Access”
section 7.11.
Note: See “Voice Mail Transfer Key” section 5.4 for a similar transfer
key. The Voice Mail Transfer Key provides faster operation but
may not work with some Smooth Operator systems since you do
not wait for the Smooth Operator system to answer before
pressing the DSS/BLF key. The One-Touch VM Access works
with virtually every Smooth Operator systems.
Note: The VM key is assigned differently, depending on whether it is
used for personal message retrieval or attendant transfer. See the
following “Operation” section for instructions.
Note: You cannot program this feature if trunks are assigned to the key.
First clear the FF assignments, then use the following procedures
to assign the VM key.
1. Press the ON/OFF key.
• The phone issues intercom dial tone.
• The ON/OFF LED lights.
2. Press the PROG key.
3. Press the FF key, DSS key, or One-Touch key.
4. Press the CONF key.
5. Press the AUTO key.
6. Dial the Smooth Operator extension number.
Voice Mail Ringing (CPC-AII and
CPC-B Version 3.1 or higher)
One-Touch VM Transfer (CPC-AII
and CPC-B Version 5.0 or higher)

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7. If the key is for personal message retrieval, enter a password (XXX or AUTO followed
by a speed dial number) if desired. If the key is for attendant transfer to Smooth Operator, do
not enter a password but include any special codes (* or #, for example) if they are required
by the Smooth Operator system.
Note: The length of the password and the VM extension number cannot
exceed six digits. If the VM number and the password total more
than six digits, assign the password to a personal or system speed
dial number (0099, 000-199 or 900-909).
8. Press the HOLD key.
5.7 VOICE MAIL TRANSFER KEY
The Voice Mail Transfer (VM/TRF) key allows transfers to Smooth
Operator mailboxes without waiting for Smooth Operator to answer.
The Voice Mail Transfer Key may be assigned from a phone or through
system programming.
To assign a Voice Mail key from a phone:
1. Press the ON/OFF key.
• The phone issues intercom dial tone.
• The ON/OFF LED lights.
2. Press PROG.
3. Press the FF key to be assigned as a Voice Mail Transfer Key.
4. Press CONF AUTO AUTO.
5. Enter the Voice Mail pilot number.
6. Enter any special codes required by the Smooth Operator system.
Note: The length of the Smooth Operator pilot number and special codes
combined cannot exceed six digits. If the VM number and the
special codes require more than six digits, assign the special codes
to a personal or system speed dial number and enter AUTO
followed by the speed dial bin number.
7. Press the HOLD key.
8. Press the ON/OFF key.
• The ON/OFF LED goes off.
Note: See section 7.12
5.8 CONFIGURING THE SMOOTH OPERATOR PORTS
Refer to the programming section in PBX Administration Practices for
information on entering, saving, and exiting database programming.
Terminal Type:
Some DBS extensions are automatically configured when installed on an extension
port. The following program lets you change default terminal assignments. The
Smooth Operator requires the Terminal Type to be assigned as Third Party Voice
Mail.
FF3 (Smooth Operator port/extension)# 2# 10
10 = Third Party Voice Mail
15 = Third Party Voice Mail OPX.
Voice Mail Transfer Key (CPC-A II
and CPC-B 6.0 or higher)

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Note: If the configuration is “Auto”, the system defaults to the phone
type plugged into that port. If no phone is plugged in, the port
defaults to “4” (34-button Key Phone).
Terminal
Type
Description
Manual or
Auto
Configuration
1 Single-Line Telephone (SLT) Auto
2 16-button Key Phone Auto
3 22-button Key Phone Auto
4 34-button Key Phone Auto
5 (not currently used) (N/A)
6 Digital Single-Line Telephone (DSLT) Auto
7 EM/24 Auto
8 OPX Pulse Station Manual
9 OPX DTMF Station -or- SLTA Phone Manual
(OPX) -or- Auto (SLTA)
10 Third-Party Voice Mail Manual
11 DSS/72 #1 (for extension 10 or 100) Manual
12 DSS/72 #2 (for extension 10 or 100) Manual
13 DSS/72 #3 (for extension 11 or 101) Manual
14 DSS/72 #4 (for extension 11 or 101) Manual
15 Third-Party Voice Mail with OPX Manual
16-19 Attendant Consoles 1-4 Manual
20 (not used)N/A
21-28 Integrated ACD channels Auto
29-30 (not used)N/A
31-38 Integrated Auto Attendant channels Auto
39-40 (not used)N/A
41-48 Integrated DBS Voice Mail channels Auto
Repeat this step for all Smooth Operator extensions
Note: See Section 7.10
5.9 ASSIGN SMOOTH OPERATOR PORTS TO A HUNT
GROUP MEMBER TABLE
This option is used to assign a Smooth Operator extension to a specific
position of a hunt group. A maximum of eight extensions can be assigned
to one hunt group. For this example we will assign extension 100 to
position 1, (see position chart below), of hunt group 1.
FF4 3# 1# 3# 100#
ÊÇÉ
(Hunt group) (Position) (Extension Number)
Hunt Group Positions:
3 = Position 1 7 = Position 5
4 = Position 2 8 = Position 6
5 = Position 3 9 = Position 7
6 = Position 4 10 = Position 8
Repeat this step for every Smooth Operator extension. Each Smooth
Operator port occupies a separate position.

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5.10 CONFIGURING SUBSCRIBERS STATIONS
System Call forwarding is used to forward subscribers stations to the
Smooth Operator. If call forward is set from the subscribers station it will
temporarily override the system forwarding.
The system call forward presented below is for DBS version 3.1 and
higher. If you wish to use call screening or queuing you would want to use
option 3, otherwise, for an integrated system, you would use option 1.
Permanent Call Forward Type:
FF3 (subscribers extension) 42# (0 - 3)#
0 = Permanent call forwarding: off
1 = Permanent call forwarding: busy / no answer
2 = Permanent call forwarding: busy
3 = Permanent call forwarding: no answer
Repeat this step as needed for subscribers stations.
Permanent Call Forward Extension:
FF3 (subscribers extension) 43# (Smooth Operator port/extension)#
Repeat this step as needed for subscribers stations.
Call Forward No Answer Timer:
This timer determines how many seconds an unanswered call will ring
before it is forwarded to another destination.
FF1 3# 19# (0 to 15)#
0 = forward after 4 seconds 8 = forward after 36 seconds
1 = forward after 8 seconds 9 = forward after 40 seconds
2 = forward after 12 seconds 10 = forward after 44 seconds
3 = forward after 16 seconds 11 = forward after 48 seconds
4 = forward after 20 seconds 12 = forward after 52 seconds
5 = forward after 24 seconds 13 = forward after 56 seconds
6 = forward after 28 seconds 14 = forward after 60 seconds
7 = forward after 32 seconds 15 = forward after 64 seconds
Program the subscribers stations as needed
The Call Forward No Answer Timers purpose varies depending on which
software is used.
The following summarizes the Call Forward No Answer Timer differences
among CPC-A and CPC-B versions.
CPC Version Timer Purpose
CPC-A Controls Call Forward No Answer
and Hunt Group No Answer Ringing
CPC-B Before 3.1 Controls Call Forward No Answer,
Hunt Group No Answer, CO
Delayed Ringing, and Extension

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Delayed Ringing.
CPC-B After 3.1 Controls Call Forward No Answer
Only
5.11 PROGRAMMING DIRECT CALL (REV 6.0 ONLY)
Direct Call/Auto login programming is different for two and three digit
extensions. Two digit extensions can be programmed directly onto an FF
Key, whereas three digit extensions require a system speedial number to be
programmed.
In the following examples we will use a * as the code for Autologin. This
is reflected in the Smooth Operator system setup.
Programming Autologin for 2 digit extensions: (through phone only)
FF5 FF Key Assignments for Extensions.
Feature = One-Touch VM Access.
PROG AUTO NN *XX#
NN = Smooth Operator pilot number
* = Autologin Code
XX = two digit subscriber extension number.
Repeat this step for all extensions.
Programming Autologin for 3 digit extensions: (through phone only)
Program a Personal speedial (AUTO 90-99) in the following format:
NNN * XXX#
NNN = Smooth Operator pilot number
* = Autologin Code
XXX = three digit subscriber extension number.
Then use the above speedial number:
FF5 FF Key Assignments for Extensions.
Feature = One-Touch VM Access.
PROG AUTO NNN AUTO (90 - 99)
Personal speedial assignment and key assignment must be repeated for all
extensions. The same personal speedial number can be programmed for
each extension.
6.0 CONFIGURING THE SMOOTH OPERATOR
During the install process, run the Integrator program and choose the
Panasonic DBS. The Integrator will place appropriate feature codes into the
Smooth Operator Setup.
The following codes should be inserted by the integrator.
All references to Smooth
Operator pertain to the entire
family of products
Smooth Operator programming