Mitel 3000 Use and care manual

Administrators Manual

Mitel 3000
Administrator’s Manual
Release 6.2

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SAFETY REGULATIONS .....................................................................................................................8
Important Safety Instructions................................................................................................8
INTRODUCTION ................................................................................................................................10
System description .............................................................................................................................10
System options...................................................................................................................11
Contact Details...................................................................................................................12
Using this Manual...............................................................................................................................13
INTRODUCING THE FEATURE PHONES .........................................................................................14
Standard Feature phone.....................................................................................................14
Executive Feature phone with DSS ....................................................................................15
To adjust the Feature Phone Pedestal................................................................................16
Using the Feature Phone Display .......................................................................................17
Using the display Keys to select menu options ...................................................................18
Using the Scroll Keys .........................................................................................................18
Using the Clear Key ‘C’ ......................................................................................................18
Using the Keypad...............................................................................................................18
Entering text when programming Names or Messages .......................................................18
Using the Programmable Keys / Line Keys.........................................................................19
Using the Hands-free Key ..................................................................................................19
Using the Volume Keys ......................................................................................................19
Using the Function Keys.....................................................................................................20
DSS Console .....................................................................................................................20
Backlit Display....................................................................................................................20
Data Port............................................................................................................................20
Customising your Feature Phone........................................................................................................21
Automatic Answer ..............................................................................................................21
To Program a Feature onto a Programmable Key on your Extension..................................21
Headset Mode....................................................................................................................21
To Select a Ringing Tone ...................................................................................................21
To Set the Display Contrast................................................................................................22
System Programming .........................................................................................................22
Background Music..............................................................................................................22
Internal extension Order.....................................................................................................22
IP extensions......................................................................................................................................23
GETTING STARTED – BASIC CALL FEATURES ..............................................................................24
Making and answering calls................................................................................................................24
To make an internal call .....................................................................................................24
To call a Group ..................................................................................................................24
Assigning Extension names................................................................................................................24
To assign a name to an extension ......................................................................................24
To make an external call ....................................................................................................24
To restrict an extension from accessing a particular exchange Line....................................25
To program exchange lines to be used for incoming calls only ...........................................25
Outgoing Groups ................................................................................................................................26
To program Lines into groups for access using the codes 0, 760 - 769...............................26
Outgoing Line Priority.........................................................................................................................26
To program Outgoing Line Priority......................................................................................26
Programming and Dialing Speed-Dial Numbers..................................................................26
To Program a Personal Speed-Dial Number.......................................................................26
To Add or Delete a System Speed-Dial Number .................................................................27
To Change the System Speed-Dial Password ....................................................................27
To Dial a Personal Speed-Dial Number ..............................................................................27
To Dial a System Speed-Dial Number ................................................................................28
Reseize..............................................................................................................................28
Answering Calls .................................................................................................................................28
Making a call when your phone is ringing ...........................................................................28
Holding and transferring calls .............................................................................................................29
To Place an External Call on System Hold .........................................................................29

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Associated Hold .................................................................................................................29
Music-on-Hold Options.......................................................................................................29
To Supply Music, Tone or Silence to Callers on Hold .........................................................29
To transfer a call to another extension................................................................................30
To transfer a call to an external number .............................................................................30
To make an external consultation call.................................................................................30
Deflecting calls ...................................................................................................................................30
To deflect a call ringing at your extension...........................................................................30
To Divert a call ringing at your extension to Voicemail ........................................................30
Diverting calls.....................................................................................................................................31
To divert all calls from your extension.................................................................................31
Follow me ..........................................................................................................................31
To divert calls when your extension is busy........................................................................32
To cancel Divert when Busy ...............................................................................................32
To divert calls on no answer...............................................................................................32
To cancel Divert on No Answer ..........................................................................................33
External diverting ...............................................................................................................................33
To Restrict an Extension from Diverting Calls to an External Number .................................33
To Divert All Calls or External Calls Only to an External Number........................................33
Group Divert.......................................................................................................................................33
Setting a group divert from a feature phone........................................................................34
Cancelling a group divert from a feature .............................................................................34
Setting a group divert from standard phones ......................................................................34
Holding conference calls ....................................................................................................................34
To hold an Internal Conference ..........................................................................................34
To hold an External Conference .........................................................................................35
Using your Feature phone with a headset...........................................................................................35
To make an internal or external call when using a headset.................................................35
To clear down (end) a call when using headset ..................................................................35
To answer a call when using a headset ..............................................................................35
Handset Monitor.................................................................................................................................35
Paired Extensions ..............................................................................................................................35
INCOMING CALL HANDLING ............................................................................................................36
General ..............................................................................................................................36
Incoming Ringing Programming..........................................................................................................36
Incoming Calls to Individual Extensions..............................................................................36
Group Programming...........................................................................................................36
Incoming Calls to a Ring Group..........................................................................................37
Incoming Calls to a Hunt Group..........................................................................................37
Hunt Group Timer ..............................................................................................................38
Logging In and Out of Hunt Groups ....................................................................................38
Day Service / Night Service ................................................................................................................39
To Set the Automatic Start and End Times for Night Service ..............................................39
To Manually Turn on Night Service.....................................................................................39
To have Night Service Remain on over Weekends .............................................................39
Setting the time and date....................................................................................................................40
To set the time and date on the system ..............................................................................40
Fax Line / Extension...........................................................................................................................40
USING A STANDARD TELEPHONE ..................................................................................................41
Feature access codes list ...................................................................................................................41
ADDITIONAL CALL FEATURES.........................................................................................................42
Redial.................................................................................................................................................42
To redial the last external number dialled ...........................................................................42

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Saved Number Redial ........................................................................................................................42
Call Pick-up........................................................................................................................................42
To pick up a call ringing at another extension in your Group...............................................42
To pick up an external incoming call...................................................................................42
Ring Back...........................................................................................................................................42
To have a busy extension call you back when it becomes free ...........................................43
To receive an exchange Line as soon as one is available...................................................43
Camp on Busy....................................................................................................................................43
Call Waiting from another Extension...................................................................................................43
To present a busy extension with a Call Waiting tone .........................................................43
To accept a waiting call ......................................................................................................43
Call Waiting from External Calls .........................................................................................................43
Multiple Call Park ...............................................................................................................................44
To park and retrieve a call..................................................................................................44
Operator Services ..............................................................................................................................44
To call the operator ............................................................................................................44
To Intrude on a Line-to-Line call .........................................................................................44
Setting display Messages...................................................................................................................44
To set a message to be displayed to internal callers...........................................................45
To cancel a display Message .............................................................................................45
Displaying caller numbers and routing calls ........................................................................................45
To set up your system to display caller numbers received on Analogue lines (CND service)
..........................................................................................................................................46
To associate a caller number with a name, and route its calls to a extension......................46
Storing and redialling caller numbers (CLI Store)................................................................................47
To programme the CLI Store to store all calls or unanswered calls only .............................48
To set up extensions with an individual CLI Store...............................................................48
Paging................................................................................................................................................48
To program an extension for use with a Public Address amplifier .......................................48
To make an announcement over a Public Address system .................................................49
To respond to a page over the PA system ..........................................................................49
To make an announcement over the speakers of all Feature phones .................................49
To make an announcement over the speakers of all Feature phones and the PA ...............49
To make a call over the speaker of another Feature phone ................................................50
To answer a Voice Call at your extension...........................................................................50
To protect Feature phones against Announcements and Voice Calls..................................50
To prevent extensions from using the Public Address system.............................................50
Manager / Secretary...........................................................................................................................50
To set up Manager/Secretary combinations........................................................................51
To program a key to answer the Manager’s calls................................................................51
To dedicate an exchange Line to a Manager’s extension....................................................51
To program a key to page the Secretary’s extension directly ..............................................52
To program a key to call the Secretary’s extension directly.................................................52
To divert calls to a Secretary ..............................................................................................53
Least Cost Routing (LCR)...................................................................................................................53
To set up codes to allow calls to be routed on specific Lines or networks ...........................53
Least cost Routing activated automatically at set times ......................................................54
To route a call using the Least Cost Routing feature ..........................................................54
Sending a Forward Recall while on a call ...........................................................................................54
To send a Forward Recall signal to an exchange or a PABX ..............................................54
Account Codes...................................................................................................................................55
To set up the Account Code operation................................................................................55
Entering Account Codes - Optional mode ...........................................................................55
Entering the code during a call ...........................................................................................55
Entering the code after a call..............................................................................................55

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Entering Account Codes - Forced mode .............................................................................56
PABX Mode........................................................................................................................................56
Line appearances on Feature phone keys ..........................................................................56
Making external calls when in PABX mode.........................................................................56
Incoming Calls In PABX mode............................................................................................56
Calls answered...................................................................................................................57
Calls Placed on Hold ..........................................................................................................57
Button Hopping ..................................................................................................................................57
Do not disturb.....................................................................................................................................57
To set Do Not Disturb on your extension ............................................................................57
To cancel Do Not Disturb on your extension.......................................................................57
Room Monitor.....................................................................................................................................58
Extension Lock...................................................................................................................................58
To lock your extension .......................................................................................................58
To unlock your extension....................................................................................................58
To make a call from a locked extension..............................................................................58
To change your Extension Lock Password .........................................................................58
To examine Extension Lock Passwords..............................................................................59
Tone protection ..................................................................................................................................59
To Program an extension to receive Call Waiting tones ......................................................59
To protect an individual call from Call Waiting tones...........................................................59
Reminder Call ....................................................................................................................................59
To set your extension to give you a Reminder Call at a given time .....................................60
To review and cancel a Reminder Call ...............................................................................60
Extension Reset .................................................................................................................................60
To reset your Feature phone ..............................................................................................60
Hot Line .............................................................................................................................................60
Class of Service .................................................................................................................................61
To set up Class of Service access tables ...........................................................................61
To restrict extension outgoing calls during the day .............................................................62
To restrict extension outgoing calls during the night ...........................................................62
To allow extensions use System Speed Dials overriding call restrictions ............................62
Power failure options..........................................................................................................................63
To provide battery backup ..................................................................................................63
Battery Alarm .....................................................................................................................63
To make outgoing calls following a power failure ................................................................63
Led Indicators ....................................................................................................................63
VOICEMAIL........................................................................................................................................64
Voicemail common parameters ..........................................................................................64
To allocate a Voicemail box to an extension .......................................................................64
Information Only voice boxes .............................................................................................65
Voicemail Box Capacity......................................................................................................65
Voicemail Box Capacity % used .........................................................................................65
To turn on your Voicemail box ............................................................................................65
To access your Voicemail box ............................................................................................66
To retrieve messages left in your Voicemail box .................................................................66
Saving Voice messages .....................................................................................................66
Forward a message from a Feature phone .........................................................................67
To automatically call the sender of a message ...................................................................67
To record your own Voicemail box greeting ........................................................................67
To replay the Voicemail box greeting..................................................................................68
Composing/Sending messages Internally ...........................................................................68
To Select the Primary or Alternate Greeting .......................................................................68
Transferring calls to Voice Boxes .......................................................................................69
To retrieve your Voicemail box messages remotely ............................................................69
Dialling # when Listening to a Standard Mailbox Greeting ..................................................70

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Dialling # when Listening to a Information-Only Voice Mailbox ...........................................70
Remote Notification of Voice Messages..............................................................................................71
Setting Up your Remote Notification to a Personal Number ................................................71
Programming a Personal Number ......................................................................................71
Notification of All Messages or Priority messages...............................................................71
Turning Remote Notification on and off...............................................................................72
Selecting the extensions that can activate Remote Notification...........................................72
Selecting the Number of Simultaneous Calls ......................................................................72
Selecting the Number of Retry Attempts.............................................................................72
Selecting the Line Group that the Remote Notification calls are to use ...............................72
Notification delay timer .......................................................................................................73
Notification interval timer ....................................................................................................73
To monitor/pick-up callers as they speak to your Voicemail box .........................................73
To change your Voicemail Password..................................................................................74
To Record a Call (8 Port Voicemail Module only)................................................................74
Group mail boxes ...............................................................................................................74
To check all Voicemail Passwords......................................................................................75
To operate Voicemail from a standard telephone................................................................75
Answering Machine ............................................................................................................................76
To turn the Answering Machine on and off..........................................................................76
To Program Lines to be answered by the Answering Machine ............................................77
To change the greeting on the Answering Machine ............................................................77
To set the time a call will ring before the Answering Machine answers ...............................77
To retrieve messages left on the Answering Machine .........................................................77
To retrieve Answering Machine messages remotely ...........................................................78
Auto-attendant....................................................................................................................................78
Single digit dial through of Auto-Attendant..........................................................................78
To have an Auto-attendant answer calls and allow extension access .................................79
To customise the Auto-attendant message.........................................................................79
Dialling # when Listening to the Auto Attendant Greeting....................................................79
Recording a Temporary Auto-Attendant Greeting ...............................................................80
To change the ringing time before calls receive the Auto-attendant greeting.......................80
Multiple levels of Auto-attendant.........................................................................................81
Dialling a single Digit at 1st layer of Auto-Attendant: ...........................................................81
Dialling Single Digit at 2nd layer of Auto-attendant ..............................................................82
Recording of the 2nd level Voice Prompt: ............................................................................82
Mapping of Voice Prompt. ..................................................................................................83
Courtesy Service................................................................................................................................83
To have callers automatically receive a Courtesy greeting..................................................83
To change the ringing time before calls receive the Courtesy greeting................................84
To change the time before unanswered calls are disconnected ..........................................84
Press the Hands-free Key to finish programming................................................................84
To have callers receive a customised Courtesy greeting ....................................................84
To record a customised Courtesy greeting .........................................................................84
Directory Services ..............................................................................................................................85
Simple Directory Service ....................................................................................................85
To record a directory message ...........................................................................................85
Dial-by-name Service (8 Port Voicemail Module only) ........................................................85
Dial-by-name Programming................................................................................................87
PROGRAMMING ADDITIONAL SYSTEM OPTIONS..........................................................................88
Using the Door Intercom.....................................................................................................................88
To set up a Door Intercom on your System.........................................................................88
To set up which Extensions the Door Intercom will ring ......................................................88
Answering a Door Intercom call..........................................................................................89
To open a door using the Doorstrike...................................................................................89
To program which extensions can operate the Doorstrike...................................................89
To program how long the Door remains unlocked...............................................................89
To program how long the Door extension ring the extensions.............................................90

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Call Logging .......................................................................................................................................91
To enable/disable Call Logging ..........................................................................................92
To prevent calls from individual extensions being logged....................................................92
To set the call logging interface speed for connecting a Printer or PC ................................92
Portable PIN.......................................................................................................................................93
Turning Portable PIN on and off .........................................................................................93
Programming PINs .............................................................................................................93
Making calls using a PIN from a feature phone...................................................................94
Making calls using a PIN from a standard analogue phone.................................................94
Call Logging with Portable PIN enabled..............................................................................95
Operation with a parent PABX ............................................................................................................97
To Program PABX Access digits ........................................................................................97
Miscellaneous system configuration options .......................................................................................98
To change the Programming Extension..............................................................................98
To change the System Programming Password .................................................................98
To configure unequipped Line interfaces ............................................................................98
To configure disconnected extensions................................................................................99
Automatic Line Selection ....................................................................................................................99
To examine system passwords.........................................................................................100
To configure Line Key Lights ............................................................................................100
To prohibit trunk-to-trunk calls on an extension ................................................................100
External diversion Options................................................................................................101
To move a faulty extension...............................................................................................101
To Change ringing from 50 to 25 Hz.................................................................................101
Reverse cadence .............................................................................................................101
Keypad Feedback ............................................................................................................102
Flexible numbering...........................................................................................................102
To configure Analogue Lines ............................................................................................104
To Program Loop Calling on Analogue system Lines........................................................104
Programming Reversal on Idle .........................................................................................105
Programming CND Detection ...........................................................................................105
Programming Tone Dialling ..............................................................................................106
Programming Dialtone Detection ......................................................................................106
Routing calls to Phantom mailboxes.................................................................................106
Naming Analogue lines.....................................................................................................107
Turning on the ‘Line Name’ feature...................................................................................107
System timers ..................................................................................................................................108
System Reset...................................................................................................................................109
SETTING UP AND USING ISDN ......................................................................................................111
Multiple Subscriber Numbering (MSN) / Direct Dialling In (DDI) ........................................................111
To Program DDI numbers with names and have them ring Extensions .............................112
To Program MSN numbers with names and have them ring extensions............................112
Assign a specific phone number to an extension. .............................................................113
Multiple Call Handling.......................................................................................................113
Calling Line Identity (CLI) services ...................................................................................................113
To prevent your number being sent on an individual call...................................................114
To prevent numbers being sent on all extension calls.......................................................114
To prevent numbers being sent when answering a call on all extensions..........................114
To Program extensions to have a minimum 3.1kHz bandwidth .........................................114
Tele-secretary .................................................................................................................................. 115
To allow a extension to see who an incoming call is for ....................................................115
Malicious Call Trace (MCT) ..............................................................................................................116
To request the network to make a Malicious Call Trace (MCT) .........................................116
Advice of Charge (AOC)...................................................................................................................116
To display the cost of your call on your Feature phone .....................................................116

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Network Divert..................................................................................................................................117
To have the network divert calls on your ISDN Lines ........................................................117
Using ISDN to the desktop ...............................................................................................................117
Configuring ISDN on your system.....................................................................................................118
To access ISDN configuration options ..............................................................................118
To configure ISDN Accesses as Point-to-Point or Point-to-Multipoint................................ 118
To configure ISDN Accesses as T or S interfaces.............................................................118
To configure an ISDN Access to work with a PABX ..........................................................118
To configure Accept on Busy............................................................................................ 119
To configure ISDN Accesses with a Directory MSN ..........................................................119
To Program MSNs to ignore .............................................................................................119
Call Deflection..................................................................................................................................119
Setting up and using PRI (ISDN 30) .................................................................................................120
PRI Channel Programming...............................................................................................120
Line Programming Changes when a PRI module is equipped...........................................120
Equipped Lines ................................................................................................................120
Equipped Lines programming when PRI is enabled..........................................................120
Incoming Ringing / Auto Attendant / Courtesy Service......................................................121
Outgoing Restriction.........................................................................................................122
Switch equipped with a PRI Access.................................................................................. 122
Incoming calls only when PRI is programmed...................................................................122
Outgoing Groups.............................................................................................................. 123
Outgoing Groups when PRI is programmed......................................................................123
LCR Codes ......................................................................................................................123
LCR programming when PRI is programmed....................................................................123
Answering Machine Mailbox programming .......................................................................124
Answering Machine Mailbox Programming when a PRI is Programmed............................124
Analogue/Basic Rate line backup .....................................................................................124
Presentation of Lines on the Feature phones ...................................................................124
Programmed Feature phone keys in Key system mode ....................................................124
Line presentation in the Feature phone display ................................................................124
PROGRAMMING REFERENCE ....................................................................................................... 125
Individual extension programming options ........................................................................125
Accessing system programming options........................................................................... 126
System settings options ...................................................................................................127
Extensions settings options ..............................................................................................130
Lines settings options.......................................................................................................132

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SAFETY REGULATIONS
Important Safety Instructions
When using your telephone equipment, basic safety precautions should always be followed to
reduce the risk of fire, electric shock, and injury to persons, including the following:
1. Read and understand all instructions.
2. Follow all warnings and instructions marked on the product.
3. Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or
aerosol cleaners. Use a damp cloth for cleaning.
4. Do not use this product near water (for example, in a wet basement).
5. Do not place this product on an unstable cart, stand, or table. The product can fall,
causing serious damage to the product.
6. Slots and openings in the cabinet and the back or bottom are provided for ventilation, to
protect it from overheating; these openings must not be blocked or covered. This prod-
uct should never be placed near or over a radiator or heat register. This product should
not be placed in a built-in installation unless proper ventilation is provided.
7. This product should be operated only from the type of power source indicated in the
manual. If you are not sure of the type of power source to your building, consult your
dealer or local power company.
8. This product is equipped with a three-wire grounding type plug, a plug having a third
(grounding) pin. This plug will only fit into a grounding type power outlet. This is a safety
feature. If you are unable to insert the plug into the outlet, contact your electrician to
replace your obsolete outlet. Do not defeat the safety purpose of the grounding type
plug.
9. Do not allow anything to rest on the power cord. Do not locate this product where the
cord will be abused by persons walking on it.
10. Do not use an extension cord with this product’s AC power cord. The AC outlet for this
product should not be used for any other electrical equipment.
11. Never push objects of any kind into this product through cabinet slots as they can touch
dangerous voltage points or short out parts that could result in a risk of fire or electric
shock. Never spill liquid of any kind on the product.
12. To reduce the risk of electric shock, do not disassemble this product, but take it to a
qualified serviceman when some service or repair work is required. Opening or removing
covers can expose you to dangerous voltages or other risks. Incorrect reassembly can
cause electric shock when the product is subsequently used.
13. Unplug this product from the wall outlet and refer servicing to qualified service personnel
under the following conditions:
 When the power supply cord or plug is damaged or frayed.
 If liquid has been spilled into the product.
 If the product has been exposed to rain or water.
 If the product does not operate normally by following the operating instructions.
 Adjust only those controls that are covered by the operating instructions because improper
adjustment of other controls can result in damage and will often require extensive work by
a qualified technician to restore the product to normal operation.
 If the product has been dropped or the cabinet has been damaged.

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 If the product exhibits a distinct change in performance.
14. Avoid using a telephone (other than a cordless type) during an electrical storm. There
can be a remote risk of electric shock from lightning.
15. Do not use the telephone to report a gas leak in the vicinity of the leak.
Save These Instructions.

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INTRODUCTION
SYSTEM DESCRIPTION
• The Mitel 3000 is an Integrated Communications System. It supports all your voice call
needs and also provides an 'Integrated Data Solution' which allows multiple simultaneous
Internet sessions and up to 12 IP extensions.
• The Mitel 3000 can accommodate up to 16 Analogue Lines, or 8 ISDN Basic Rate
Accesses, or a combination of both, or 30 channels of ISDN Primary Rate with up-to
4 additional lines as backup, either PSTN or ISDN Basic Rate and up to 40
extensions.
• The Mitel 3000 is modular in construction. It is upgraded by adding various system
modules
• The Mitel 3000 has a simple-to-use menu-driven interface
• The Mitel 3000 is a hybrid PABX / key-system
• The Mitel 3000 can operate with System Feature phones, standard Tone
Telephones, or approved ISDN devices.
• The Mitel 3000 has an Optional Broadband Module providing seamless multiple
Internet sessions. It also supports up to 12 IP extensions and VoIP trunks
• Two Feature phone types are provided. The Standard Feature phone, which has 8
line keys, and the Executive Feature phone, which has 16 line keys. A DSS console
can be used with the Executive Feature phone providing an additional 32 keys
• The Mitel 3000 has remote access and maintenance capability.
The Mitel 3000’s modular design allows it to grow as you grow. No matter what size system
you start with, you can expand up to the maximum capacity. The base system includes either
two or four lines and allows up to eight extensions to be connected. These lines can be either
Analogue or ISDN Basic Rate or a combination of both.
The system Feature phone has a large display area that features an intuitive menu-driven
interface. display Keys activate the facilities that are shown on the display. It is not necessary
to dial any feature codes when using the Feature phone. This makes the system easy to use
and saves you time.
The Mitel 3000 is extremely flexible. You have the choice of operating the system as either:
• A key system where all users have direct access to all lines for making and receiving
calls.
• As a PABX with all calls being answered by an operator.
• A hybrid combination of both the above modes.
You can choose to use system Feature phones or standard telephones at each extension, and
you can change the set combination at any time. An optional Door Phone is available that can
be programmed to ring any extension. A Doorstrike relay output is also provided.
Note: External music on hold can be installed individually by using a ‘music on hold extension
interface’. This interface takes up 1 extension port.

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System options
The following table details the various system options available.
Option Capacity Notes
Analogue Lines 16 16 Lines total
ISDN Basic Rate Accesses
(2 ISDN Lines per Access)
8
ISDN S-bus interfaces 4 8 ISDN Basic Rate
interfaces total
ISDN Primary Rate Interface (PRI) 30
ADSL Interface 1 Via 10 base T interface
on the Broadband
module
Internal LAN 10/100 Base T 4 Port switched hub Supplied on the
Broadband Module
Feature phones 40 40 extensions
Standard telephones 40
Hybrid extensions - Feature phone or
standard telephone
40
IP extensions 12 Max. The Broadband Module
supports up to 12 IP
extensions and VoIP
trunks
ISDN devices (connected to S-bus
interfaces)
32 8 per interface
Programming Extension (via standard
Feature phone)
1 Extension 20 (default)
Operator extension 1 Extension 20
Headset operation Yes
Door Intercom 1 Extension 23
Door Open All extensions
Public Address Yes
Outgoing (Line) Groups 11
Extension Groups
Hunt Groups
Incoming Ringing Groups
20 A total of 20 extension
groups is available
Courtesy Service Yes
Extension Voicemail boxes
Phantom Voice Boxes
Group Voice Boxes
Customised Courtesy Service
Answering Machine Service
Auto-attendant Service
52
10
20
Yes
Yes
Yes
TheOptional Voice
Module must be
equipped. Three
versions are available:-
2 port 4 hour capacity
4 port 8 hour capacity
8 port 20 hour capacity
Speed Dial –Common
Speed Dial - Personal
500
30
Classes of Service (Call Restriction) 6 classes 4 Tables of codes
Conference Calls 3 participants
2 external
SMDR Yes
Internal/External Music On Hold sources Yes External Music-On-
Hold module required
Battery Backup Unit Yes
PABX operation Yes
Remote maintenance and programming Yes
Remote diagnostics Yes

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Contact Details
A ‘Sales and Service’ number can be programmed into the system under ‘System’
programming. When entered, this number can be dialled using the Directory key on the
Feature Phone.

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USING THIS MANUAL
This Owner’s Handbook is your guide to using the Mitel 3000 system and its features, with
either a Feature phone or a standard telephone. It also explains how to program system
settings using your Feature phone.
In describing the various system features dialling codes are given which you use with a
standard telephone to activate the features. (If you wish, you can also use these codes from a
Feature phone).
Read the section Introducing the Feature phones on page 14 to understand how to operate
the menus and use the other features of your system Feature phone.
To get up and running, read the section Getting started – basic call features on page 18.
on page 39.
When you are ready to use additional call features, refer to the section Additional call features
on page 42.
Extension set-up options on page 57 details information on how to set up your Feature
phone to suit your individual needs in the sub-section Feature phone.
System set-up options that relate to call features are included in the above sections.
Refer to the section Miscellaneous system configuration options on page 99 for additional
system configuration options, including how to program which extensions ring on incoming
calls, how to set Day and Night Service etc.
To control which numbers system users may dial, refer to ‘Class of Service’ on page 60.
Your Mitel 3000 may be equipped with a Voice Module, in which case a number of powerful
Voice Services are available. These services include Courtesy Service, Voicemail boxes,
Answering Machine and an Auto-attendant Service. Details are given in ‘Using Voicemail and
other voice services’ on page 64.
Note: Use of the standard Courtesy Service greeting does not require a Voice Module to be
fitted.
Programming additional system options on page 88 covers miscellaneous system
programming options.
If you have equipped your system with ISDN access, read ‘Setting Up and using ISDN’ on
page 111 for details on the features and configuration options.
The Programming Reference on page 125 provides an overview of all extension and system
programming options.
Finally, the 'Table of Contents' is the easiest way to find information on a specific topic.

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14
INTRODUCING THE FEATURE PHONES
There are two Feature phones, the Executive Feature phone and Standard Feature phone.
Both of the Feature phones are highly featured display telephones for use with your Mitel 3000
system.
Both feature a 4-line display that contains prompts and menus with selectable options. This
unique menu-driven interface makes the system simple to use, and no codes are needed to
program and activate features.
Both Feature phones are equipped with a data port, positioned on the left-hand side of the
phone. This data port is used primarily for a modem from a PC to directly connect to the
extension.
System settings are also programmed via a feature phone using the intuitive menu-driven
interface, without the need for special codes.
The standard feature phone has eight Programmable Keys, which are pre-programmed to
access exchange lines, and four Function Keys that group frequently used features.
The executive feature phone has sixteen Programmable Keys, which are pre-programmed to
access exchange lines, and four function keys which group frequently used features. The
executive feature phone can also be equipped with a DSS providing an additional 32
programmable keys
The feature phone is hands-free, so you can make calls, receive calls and use its features
without lifting the handset.
Standard Feature phone
Message
Waiting/Ringing
Indicator
Volume Keys 4 Function Keys:
Hold
Program
Message
Directory
Data Socket and
Headset Socket
(underneath)
Handset
Mute Key Speaker Key/Light
Display Keys
Programmable Keys
Numeric
Keypad
Scroll/Edit
Keys
Clear Key

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Executive Feature phone with DSS
Programmable Keys
Data Socket
and
Headset Socket
(underneath)
Message
Waiting/Ringing
Indicator
Scroll/Edit
Keys
Display Keys
4 Function Keys:
Hold
Program
Message
Directory
Numeric
Keypad
Handset
Mute Key Speaker
Key/Light
Clear
Key
Programmable
Keys
DSS
Volume Keys
Scroll/Edit Keys
Numeric Keypad
Volume Keys
Programmable Keys
Display Keys
Message
Waiting/Ringing
Indicator
4 Function Keys:
Hold
Program
Speaker
Key/Light
Mute Key
Handset Message
Directory
Data Socket
and
Headset Socket
(underneath)

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To adjust the Feature Phone Pedestal
• The pedestal can be mounted on two locations on the base of the telephone.
• The locations provide two angles 20 or 35-degrees.
• To remove the pedestal, press the clip down as shown.
• The telephone set can also be wall-mounted. When wall-mounted, the Feature Phone
retaining hook must be reversed to ensure the handset can be properly retained.
Press clip

Mitel 3000 Australia Administrator’s Manual
Using the Feature Phone Display
The Feature phone display presents various prompts and information, and provides selectable
options to the extension user.
Prompts and information
• Prompts tell you what action to take, or warn of an incorrect action. For example, an
attempt to access the system programming menus from the wrong extension will
result in the prompt ‘Programming refused’
• When your Feature phone is not in use, its display shows the time and date on the
top line. To set the time and date, see page 60
• When you dial an external number, the display shows the digits as they are dialled.
The call duration is also displayed
• When you make an internal call, the extension number you dial is displayed. If the
extension has been programmed with a name, the name is displayed. The call
duration is also displayed
• You can leave a message on your Feature phone display, which will also be seen by
other Feature phone users who call your extension. (See ‘Display a Message To
Internal Callers’ on page 44.)
• You can display caller numbers (or names) on your Feature phone display. (See
page 46.)
• The duration of external calls is displayed on the top line of the display.
Menus
When the Feature phone is idle, the Idle Menu is presented containing a large number of
options displayed in groups of three. This menu, showing the first three options, is shown
below. (Use Scroll Keys below display to scroll up and down).
HH:MM DD.MM.YY
-Internal call
-Redial Last number
-Saved numbers
If you are on a call or operating a feature, the menu changes to offer only those options
relevant to what you are doing. Also, when features such as Extension Lock are set, the first
prompt on the display becomes the option to cancel the activated feature.
When activating certain features it is necessary to select an extension. The Extension Menu
lists all the extensions connected to the system. Similarly, a Line Menu can be presented
listing all the CO lines connected to the system.
17

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Using the display Keys to select menu options
The six display Keys, located on each side of the display, are pressed to select the menu
option shown alongside on the display. This will either activate a feature, cause another menu
to be displayed, or select items from a list.
When an item is selected from a list it is indicated by a ♦. Unselected items are indicated by a
◊.
Using the Scroll Keys
The Scroll Keys are located under the display and are used to scroll up and down through the
display options as well as back and forward when text is being entered. When the Scroll Down
Key ( ) is pressed while scrolling through the display options the next three available choices
are shown. Conversely, pressing the Scroll Up Key ( ) will take you back up the display to
the previous choice.
Using the Clear Key ‘C’
If you press the Clear key ‘C’ for 2 seconds when on a call it will clear the call down.
When you are scrolling through menus pressing the ‘C’ key steps back to the previous level
menu.
If you are entering digits before lifting the Handset, or entering text, pressing the ‘C’ key
deletes the last digit on the display.
Using the Keypad
The Keypad can be used to enter digits when dialling or text when programming names or
messages.
Entering text when programming Names or Messages
• Press 2once for A, twice for B, and so on. (Pressing 2 continuously loops through
ABCabc2). Press 3once for D, twice for E, three times for F, and so on
• Selecting a different key moves the cursor on automatically to the next location. If
the next letter is on the same key you can either wait for two seconds for the cursor
to move on or press the right Scroll Key to move to the next location. Pressing 1 or 9
and waiting two seconds gives a blank space
• Pressing the Clear Key ‘C’ deletes the last letter on the display
• You can use the scroll Keys to move back and forward through the text.
Note: A maximum of ten characters per name, including spaces, can be entered.