Ameriphone DIALOGUE XL 30 User manual

©AMERIPHONE products are manufactured by Walker, A Division of Plantronics, Inc.
12082 Western Avenue, Garden Grove, CA 92841
VOICE [phone] • TTY/TDD [phone] • FAX [phone]
email: [email protected] website: www.ameriphone.com
®
©2003 Plantronics, Inc. All rights reserved. Ameriphone, Amplifying Your Life, Plantronics
and Walker are all trademarks or registered trademarks of Plantronics, Inc.

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Users’ Guide
XL-30 5270-3321 B 10/03
∆
M03699 XL-30
®
XL
XL-30 AMPLIFIED TELEPHONE
The Extra Loud & Clear
(Line Powered)

IMPORTANT INSTRUCTIONS
Important Safety
Instructions
When using your telephone
equipment, basic safety precautions
should always be followed to
reduce the risk of fire, electric
shock and persons including the
following:
1.Read and understand all
instructions.
2.Follow all warnings and
instructions marked on the
telephone.
3.Do not use this telephone
near a bathtub, wash basin,
kitchen sink or laundry tub, in
a wet basement, near a
swimming pool or anywhere
else there is water.
4.Avoid using a telephone
(other than a cordless type)
during a storm. There may be
a remote risk of electrical
shock from lightning.
5.Do not use the telephone to
report a gas leak in the
vicinity of the leak.
6.Unplug this telephone from
the wall outlets before
cleaning. Do not use liquid
cleaners or aerosol cleaners
on the telephone. Use a damp
cloth for cleaning.
7.Place this telephone on a
stable surface. Serious damage
and/or injury may result if the
telephone falls.
8.Do not cover the slots and
openings on this telephone.
This telephone should never
be placed near or over a
radiator or heat register. This
telephone should not be
placed in a built-in installation
unless proper ventilation is
provided.
9.Operate this telephone using
the electrical voltage as
stated on the base unit or the
owner’s manual. If you are
not sure of the voltage in your
home, consult your dealer or
local power company.
10. Do not place anything on
the power cord. Install the
telephone where no one will
step or trip on the cord.
11. Do not overload wall outlets
or extension cords as this
can increase the risk of fire or
electrical shock.
12. Never push any objects
through the slots in the
telephone. They can touch
dangerous voltage points or
short out parts that could
result in a risk of fire or
electrical shock. Never spill
liquid of any kind on the
telephone.
13. To reduce the risk of electrical
shock, do not take this phone

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Important Safety
Instructions
apart. Opening or removing
covers may expose you to
dangerous voltages or other
risks. Incorrect reassembly
can cause electric shock when
the appliance is subsequently
used.
14. Unplug this product from the
wall outlets and refer
servicing to the manufacturer
under the following conditions:
A. When the power supply
cord or plug is frayed or
damaged.
B. If liquid has been spilled
into the product.
C. If the telephone has been
exposed to rain or water.
D. If the telephone does not
operate normally by
following the operating
instructions. Adjust only
those controls that are
covered by the operating
instructions. Improper
adjustment may require
extensive work by a
qualified technician to
restore the telephone to
normal operation.
E. If the telephone has been
dropped or the case has
been damaged.
F. If the telephone exhibits a
distinct change in performance.
15. Never install telephone
wiring during a lightning
storm.
16. Never install telephone
jacks in wet locations
unless the jack is specifically
designed for wet locations.
17. Never touch uninsulated
telephone wires or terminals
unless the telephone line
has been disconnected at
the network interface.
18. Use caution when installing
or modifying telephone lines.
19. Use only the power cord
and batteries indicated in
this manual. Do not dispose
of batteries in a fire. They
may explode. Check with
local codes for possible
special disposal instructions.
ADDITIONAL SAFETY NOTES
FOR CANADIAN USERS
The following items are included
as part of the CS-03 Requirements.
The standard connecting
arrangement for the equipment is
CA11A. This product meets the
applicable Industry Canada
technical specifications.
NOTICE: The Canadian
Department of Communications

Important Safety
Instructions
label identifies certified equipment.
This certification means that the
equipment meets certain
telecommunications network
protective operational and safety
requirements. The Department
does not guarantee that the
equipment will operate to the
user’s satisfaction. Before installing
this equipment, users should
ensure that it is permissible to be
connected to the facilities of the
local telecommunications company.
The equipment must also be
installed using an acceptable
method of connection. In some
cases, the company’s inside
wiring associated with a single
line individual service may be
extended by means of a certified
connector assembly (telephone
extension cord). The customer
should be aware that compliance
with the above conditions may not
prevent degradation of service in
some situations. Repairs to certified
equipment should be made by an
authorized Canadian maintenance
facility designated by the supplier.
Any repairs or alterations made
by the user to this equipment, or
equipment malfunctions, may give
the telecommunications company
cause to request the user disconnect
the equipment.
Users should ensure for their own
protection that the electrical
ground connections of the power
utility, telephone lines and internal
metallic water pipe system, if
present, are connected together.
This precaution may be particularly
important in rural areas.
CAUTION: Users should not
attempt to make such connections
themselves, but should contact the
appropriate electric inspection
authority, or electrician, as
appropriate. The Ringer Equivalent
Number is an indication of the
maximum number of terminals
allowed to be connected to a
telephone interface. The
termination on an interface may
consist of any combination of
devices subject only to the
requirement that the sum of the
Ringer Equivalent Number of all
the devices not exceed five.
SAVE THESE INSTRUCTIONS

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Contents
Introducing the XL-30
Warranty Service ..............................................................................1
Sales Receipt ....................................................................................1
Help from Ameriphone ......................................................................1
Package checklist ..............................................................................2
Features ..........................................................................................3
Setting up Your XL-30
Installing the Backup Batteries ............................................................4
Setting the Dialing Mode ..................................................................4
Connecting for Desk or Wall Mount ..................................................4
Desktop Use ..............................................................................4
For Wall Mounting ......................................................................5
Using Your XL-30
Incoming Voice Volume......................................................................6
Incoming Voice Tone..........................................................................7
Ringer Volume and Pitch ....................................................................7
Hold ................................................................................................8
Last Number Redial ..........................................................................8
Flash................................................................................................8
Special Features
Programming the Memory Buttons ......................................................9
Direct Audio Output ........................................................................10
Outgoing Voice Amplification............................................................10
Cochlear Implant Adapter Cord ........................................................10
Connecting to Speech Processor ......................................................11
Troubleshooting Chart ......................................................................12
Regulatory Compliance ....................................................................13
Warranty ........................................................................................19
Specifications ..................................................................................21
Index..............................................................................................22

Help from Ameriphone
For help with using your XL-30, call
our Customer Relations department
at 800-874-3005.
Please make sure your XL-30
package includes the items shown
in Figure 1.
1
Introducing the XL-30
Thank you for selecting the XL-30
Amplified Telephone from
Ameriphone. These Operating
Instructions and the associated
Quick Operating Guide provide
you with the information you
need to use your XL-30 effectively
and safely. Read this manual
thoroughly before using your
telephone. Keep the manual
near
the telephone for easy reference.
Warranty Service
Your telephone is designed to
provide years of quality service.
But, should the phone malfunction
and the Trouble-shooting Chart
on page 12 not resolve the
problem, follow the Warranty
procedure on page 19.
Sales Receipt
Be sure to save your sales receipt
as proof of purchase date should
you need warranty service.

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Package Checklist
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789
0#
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HOLD PROG
TONE
LO HI
FLASH REDIAL
VOL
AMPLIFY
M1
M2
M5
M6
M7
M8
M9
M10
M11
M3
M4
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PW
OPERATING
INSTRUCTIONS
AND
QUICK GUIDE
XL-30
Handset
Base Unit
Telephone Line Cords
Handset
Coil Cord Operating Guides
Figure 1 - Package Components
Mounting Bracket

3
Features on the XL-30
PULSE/TONE switch
AUDIO OUTPUT jack
Phone line connection
RING TONE switch
RINGER volume switch
Phone number
directory
MEMORY button
REDIAL button
FLASH button
VOL volume slider
LOW BATTERY indicator
RING flasher
AMPLIFY button
AMPLIFY indicator
PROG program button
DIAL AUDIO
OUTPUT
P T
RINGER RING TONE
Lo Hi
Off Lo Hi
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HOLD PROG
TONE
LO HI
FLASH REDIAL
VOL
AMPLIFY
M1
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Figure 2 - Base Unit Controls
TONE
slider
HOLD
button
HOLD
indicator

4
Setting up Your XL-30
There are five steps involved in
setting up your XL-30.
•Insert one 9 Volt alkaline
battery for extra bright ring
flasher (optional).
•Decide if you want the phone
to sit on a desk or hang on the
wall.
•Connect the telephone
components.
•Program up to to 12 telephone
numbers to call with the press
of a memory button.
•Set up special features
Installing the Backup Batteries
To add extra brightness to the
XL-30’s ring flasher when you
receive calls, install one 9 Volt
alkaline battery (not included).
To install new battery:
1. Slide open the battery
compartment cover on the
bottom
of the telephone,
(Figure 3).
2. Install one fresh battery, and
reinstall the cover.
Setting the Dialing Mode
Set the dial mode switch to T(tone) if
you have touch tone service. Set the
switch to P(pulse) if you have rotary
dialing.
Connecting for Desk or Wall Mount
Desktop Use
1. Connect the telephone line
cord and the handset cord to
the telephone as shown in
Figure 4.
2. Lift the handset and listen for
a dial tone.
The phone is ready to use.
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Insert
battery
here
Press in
here
to open
battery
compartment
Figure 3 - Accessing the Battery

5
Setting up Your XL-30
(continued)
For Wall Mounting
1. Pull the handset hook out as
shown in Figure 5 and
reverse its position so that the
hook points up and will hold
the handset when you hang
up.
2. Insert the tabs of the phone
base into the slots in the
lower position of the base as
shown in Figure 6. Push the
mounting bracket in and
down firmly until it snaps into
place.
3. Locate a desired wall phone
jack and hold phone upright.
4. Plug in the short phone line
cord and mount the phone
as shown in Figure 7.
Figure 4 - Connecting the Components
Figure 5 - Reversing the Hook
MANUAL
AUTO
Figure 6 - Mounting Bracket for Wall
Mounting
MANUAL
AUTO
Figure 7 - Wall mounting installation
Short phone
line cord
Line cord
handset
(curly) cord

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Setting up Your XL-30
(continued)
Incoming Voice Volume
You can adjust the volume of
incoming calls by simply sliding
the VOL control. This gives you up
to 18 dB. more volume. If you
want more amplification, follow
the directions below.
1. Press the AMPLIFY button as
shown in Figure 8 to turn the
incoming voice amplifier ON or
OFF. When AMPLIFY is on,
the AMPLIFY indicator light
comes on.
2. Adjust the volume in the ear
piece by moving the VOL slide
control in Figure 9. With
AMPLIFY ON incoming
volume will be up to 30dB
louder.
HOLD PROG
TONE
LO HI
FLASH REDIAL
VOL
AMPLIFY
HOLD PROG
TONE
LO HI
FLASH REDIAL
VOL
AMPLIFY
Figure 9 - Volume Slide Control
Figure 8 - AMPLIFY Button and Indicator
5. Angle the phone downward
to feel for the LOWER
protruding nail head. Insert
the WALL JACK'S nail head
into the LOWER part of the
phone's mounting bracket.
6. Once the lower nail head
has been inserted, insert the
UPPER nail head into the
phone's bracket and slide
the phone down until it is
firmly in place on the wall.
7. Once firmly in place, attach
the short line cord to the
phone and attach the
phone's handset.
8. Lift the handset and listen for
a dial tone. The phone is
now ready to use.
Using Your XL-30

7
Using Your XL-30
(Continued)
Incoming Voice Tone
The XL-30 provides extra
amplification at the sound
frequency you need to boost. To
identify the sound frequency range
that best suits your needs, follow
these steps:
1. When you hear a voice on the
line, press the AMPLIFY button
shown in Figure 8.
2. Adjust the TONE slide control in
Figure 11 to suit your hearing.
Figure 10 - Volume Reset Override On/Off
MANUAL
AUTO
0#
HOLD PROG
TONE
LO HI
FLASH REDIAL
VOL
AMPLIFY
*
Figure 11 - Tone Slide Control
CAUTION: Repeated incremental
exposure
to amplification levels
greater than18 dB may be
harmful to individuals without
hearing disabilities. Therefore,
do not remove the warning
label attached to the back
of the handset. If it is likely that
a visually impaired
person will use
the telephone, securely
attach the
provided warning printed in
Braille to the back of the handset
(See, Diagram A).
NOTE: In standard use, the
amplifier turns off whenever you
hang up the telephone. This is a
useful feature if many people use
the phone. If you want the
amplifier to always remain on,
slide the Volume Reset Override
switch on the bottom of the phone
to ON, as shown in Figure 10.
Diagram A.
- OFF
- ON
Volume
Reset
Override
LOUD VOLUME
USE WITH
CAUTION

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Using Your XL-30
(Continued)
Last Number Redial
To redial the last number called,
lift the handset and press
REDIAL. The phone will redial up
to 31 digits.
Flash
Press the FLASH button shown in
Figure 15 to access special
services available from your local
phone company such as Call
Waiting and 3-Way Calling.
Ringer Volume and Pitch
1. You can adjust the RINGER
VOLUME as high as 85+
decibels. The settings available
are OFF, LO and HI as shown in
Figure 12.
2. The RING TONE has two pitch
settings: LO and HI.
Hold
To put the line on hold, press the
HOLD button and return the handset
to its cradle. You will notice the HOLD
indicator light comes on.
NOTE: If you pick up an extension
phone on the same line when the
XL-30 is on HOLD, the XL-30 will
release the HOLD and you can
continue your conversation on the
extension phone.
DIAL AUDIO
OUTPUT
P T
RINGER RING TONE
Lo Hi
Off Lo Hi
Figure 12 - Ringer Volume & Pitch
HOLD PROG
TONE
LO HI
FLASH REDIAL
VOL
AMPLIFY
Figure 13 - Hold Button and Indicator
HOLD PROG
TONE
LO HI
FLASH REDIAL
VOL
AMPLIFY
Figure 15 - Flash Button
E
0
HOLD PROG
TONE
LO HI
FLASH REDIAL
VOL
AMPLIFY
Figure 14 - Redial Button

9
Special Features
Programming the Memory Buttons
You can automatically dial twelve
programmed telephone numbers
using the memory buttons shown in
Figure 16. Each button can be
programmed (or reprogrammed
using the same procedure) for a
phone number up to 15 digits
long.
To program a button, follow these
steps:
1. Lift the handset and press PROG
as shown in Figure 17.
2. Enter the phone number on the
keypad (Figure 18) just as you
would dial it normally.
Note: Press REDIAL if you want
to insert a brief pause between
two numbers.
3. Press a memory button (Figure 16)
to store this number on that button.
4. Immediately hang up the handset.
Note: Any number previously
stored at that button number will
be overwritten.
5. To change a stored number,
repeat the programming process
starting with step 1.
Note: Do not program 911 in any
memory button.
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M6
M9
M11
M10
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Figure 16 - Memory Buttons
0#
HOLD PROG
TONE
LO HI
FLASH REDIAL
VOL
AMPLIFY
*
Figure 17 - PROG Button
DIALOGUE
XL 40
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Figure 18 - Telephone Keypad

10
Special Features
(continued)
Direct Audio Output
The AUDIO OUTPUT socket allows
you to connect the XL-30 to a
hearing aid, neck loop, cochlear
implant or other assistive listening
devices.
To use this port, plug in a
compatible auxiliary cable and
connect it to your assistive
listening device. Speak into the
handset when you use the Audio
Output connection.
Outgoing Voice Amplification
The XL-30 can amplify your
outgoing voice by up to 15 dB. To
use this feature, set the outgoing
voice amplifier switch to AMPLIFY
(underneath the unit). Note: Even
with the AMPLIFY switch ON, the
voice of your callers can still be
amplified by up to 15dB.
Note: The factory pre-setting is
NORMAL.
Cochlear Implant Adapter Cord
A cochlear adapter cord is
available from Ameriphone that
can be used to directly connect
the XL-30 into a speech processor.
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DIAL AUDIO
OUTPUT
T
RINGER RING TONE
Lo Hi
Off Lo Hi
Figure 19 - Audio Output Socket

11
Special Features
(continued)
Connecting the Speech Processor:
Caution: Before plugging any cord
into your speech processor, you
must consult your implant
manufacturer.
•Plug the mono end of the plug
into the speech processor.
•Plug the stereo end of the plug
into the Audio Output socket on
the phone.
•Speak into the handset when
using the Cochlear Implant
Adapter Cord.
WARNING! During thunderstorms,
avoid using telephones. Electric
shock from lightning can occur.
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HOLD PROG
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LO HI
FLASH REDIAL
VOL
AMPLIFY
M1
M2
M5
M6
M7
M8
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M10
M11
M3
M4
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Troubleshooting Chart
The chart below will help you
solve most problems that may
arise during operation of your
telephone. Should the difficulty
continue, contact Ameriphone or
your authorized dealer for
assistance.
CAUSE AND
CORRECTIVE
ACTION
Check all phone
cord connections.
No number stored
in that memory
button. See:
“Programming the
Memory buttons”,
P. 9 .
See “Setting Up
Your Phone”to
reset the dial
mode switch,
P. 4, 5.
1. Check that line
cord is not loose.
2. Check battery
Check and replace
the 9 Volt battery
SYMPTOM
No dial tone
No number
dialed when
memory
button
pressed
Call cannot
be dialed,
or dials
very slowly
Call comes in
but phone
does not ring.
Ring flasher
not very
bright

13
Regulatory Compliance
Part 68 of FCC Rules
Information
This equipment complies with Part
68 of the FCC rules and the
requirements adopted by the
ACTA. On the bottom of this
equipment is a label that contains,
among other information, a
product identifier in the format
US:AAAEQ##TXXXX. If requested,
this
number must be provided to the
telephone company.
A plug and jack used to connect
this equipment
to the premises
wiring and telephone network
must comply with the applicable
FCC Part 68 rules and requirements
adopted by the ACTA. A compliant
telephone cord and modular plug ,
RJ11 USOC, is provided with this
product. It is designed to be
connected to a compatible modular
jack that is also compliant. See
installation instructions for details.
The REN is used to determine the
number of devices that may be
connected to a telephone line.
Excessive RENs on a telephone
line may result in the devices not
ringing in response to an incoming
call. In most but not all areas, the
sum of RENs should not exceed
five (5.0). To be certain of the
number of devices that may be
connected to a line, as determined
by the total RENs, contact the
local telephone company. For
products approved after July 23,
2001, the REN for this product is
part of the product identifier that
has the format US:AAAEQ##TXXXX.
The digits represented by ## are
the REN without a decimal point
(e.g., 03 is a REN of 0.3). For
earlier products, the REN is
separately shown on the label.
If this telephone equipment, the
XL-30 telephone, causes harm to
the telephone network, the
telephone company will notify you
in advance that temporary
discontinuance of service may be
required. But if advance notice
isn’t practical, the telephone
company will notify the customer
as soon as possible. Also, you will
be advised of your right to file a
complaint with the FCC if you

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14
believe it is necessary.
The telephone company may
make changes in its facilities,
equipment, operations or procedures
that could affect the operation of
the equipment. If this happens the
telephone company will provide
advance notice in order for you to
make necessary modifications to
maintain uninterrupted service.
If trouble is experienced with this
telephone equipment, for repair or
warranty information, please contact
Walker / Ameriphone, 1-800-
874-3005. If the equipment is
causing harm to the telephone
network, the telephone company
may request that you disconnect
the equipment until the problem is
resolved.
DO NOT DISASSEMBLE THIS
EQUIPMENT.
This telephone equipment is not
intended to be repaired and it
contains no repairable parts.
Opening the equipment or any
attempt to perform repairs will
void the warranty. For service or
repairs, call 1-800-874-3005.
Connection to party line service is
subject to state tariffs. Contact the
state public utility commission,
public service commission or
corporation commission for
information.
If your home has specially wired
alarm equipment connected to the
telephone line, ensure the
installation of this telephone
equipment does not disable your
alarm equipment. If you have
questions about what will disable
alarm equipment, consult your
telephone company or a qualified
installer.
This telephone equipment is
hearing aid compatible.
We recommend the installation of
an AC surge arrester in the AC
outlet to which this equipment is
connected. The telephone
companies report that electrical
surges, typically lighting transients,
are very destructive to customer
terminal equipment connected to
AC power sources.
Regulatory Compliance
(continued)