Ameriphone VCO User manual

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Operating Instructions
VCO
The "Read and Talk" Telephone
®

Contents
Important Safety Instructions .............................................................................................1
Introducing the VCO ........................................................................................................4
Warranty Service.............................................................................................................4
Sales Receipt...................................................................................................................4
Help from Clarity .............................................................................................................4
Package Checklist ............................................................................................................5
Features .........................................................................................................................6
Setting Up VCO................................................................................................................7
Installing the Backup Batteries............................................................................................7
Connecting for Desktop Use .............................................................................................7
Connecting for Wall Mount ...............................................................................................8
Using Your VCO ............................................................................................................10
Incoming Voice Volume ..................................................................................................10
Incoming Voice Tone ......................................................................................................10
Ringer Volume ..............................................................................................................11
Hold.............................................................................................................................11
Last Number Redial ........................................................................................................11
Flash ............................................................................................................................12
Special Features ...........................................................................................................13
Unanswered Call Indicator .............................................................................................13
Programming the Relay Service Number...........................................................................13
Programming Assistance Needed Message.......................................................................14
Making Emergency Calls and Sending Assistance Needed Message....................................15
Programming the Memory Buttons....................................................................................16
Making and Answering VCO Calls ..................................................................................17
Communicating in Text Telephone (TTY/TDD) Mode............................................................22
Using Auto Answering Machine.......................................................................................24
Using an External Voice Answering Machine.....................................................................25
Direct Audio Output .......................................................................................................26
Connecting to the LVD and the Q-90 Printer.......................................................................27
Troubleshooting Chart ....................................................................................................28
FCC Statement ..............................................................................................................29
Warranty ......................................................................................................................34
Specifications.................................................................................................................36

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Important Safety
Instructions
When using your telephone
equipment, basic safety precautions
should always be followed to
reduce the risk of fire, electric
shock and persons including
the following:
1.Read and understand all
instructions.
2.Follow all warnings and
instructions marked on the
telephone.
3.Do not use this telephone
near a bathtub, wash basin,
kitchen sink or laundry tub, in
a wet basement, near a
swimming pool or anywhere
else there is water.
4.Avoid using a telephone
(other than a cordless type)
during a storm. There may be
a remote risk of electrical
shock from lightning.
5.Do not use the telephone to
report a gas leak in the
vicinity of the leak.
6.Unplug this telephone from
the wall outlets before
cleaning. Do not use liquid
cleaners or aerosol cleaners
on the telephone. Use a damp
cloth for cleaning.
7.Place this telephone on a
stable surface. Serious damage
and/or injury may result if the
telephone falls.
8.Do not cover the slots and
openings on this telephone.
This telephone should never
be placed near or over a
radiator or heat register.
This telephone should not be
placed in a built-in installation
unless proper ventilation is
provided.
9.Operate this telephone using
the electrical voltage as
stated on the base unit or the
owner’s manual. If you are
not sure of the voltage in your
home, consult your dealer or
local power company.
10. Do not place anything on
the power cord. Install the
telephone where no one will
step or trip on the cord.
11. Do not overload wall outlets
or extension cords as this
can increase the risk of fire or
electrical shock.
12. Never push any objects
through the slots in the
telephone. They can touch
dangerous voltage points or
short out parts that could
result in a risk of fire or
electrical shock. Never spill
liquid of any kind on the
telephone.
13. To reduce the risk of electrical
shock, do not take this phone

2
Important Safety
Instructions
apart. Opening or removing
covers may expose you to
dangerous voltages or other
risks. Incorrect reassembly
can cause electric shock
when the appliance is subse-
quently used.
14. Unplug this product from the
wall outlets and refer servicing
to the manufacturer
under the
following conditions:
A. When the power supply
cord or plug is frayed or
damaged.
B. If liquid has been spilled
into the product.
C. If the telephone has been
exposed to rain or water.
D. If the telephone does not
operate normally by
following the operating
instructions. Adjust only
those controls that are
covered by the operating
instructions. Improper
adjustment may require
extensive work by a
qualified technician to
restore the telephone to
normal operation.
E. If the telephone has been
dropped or the case has
been damaged.
F. If the telephone exhibits
a distinct change in
performance.
15. Never install telephone
wiring during a lightning
storm.
16. Never install telephone
jacks in wet locations
unless the jack is specifically
designed for wet locations.
17. Never touch uninsulated
telephone wires or terminals
unless the telephone line
has been disconnected at
the network interface.
18. Use caution when installing
or modifying telephone lines.
19. Use only the power cord
and batteries indicated in
this manual. Do not dispose
of batteries in a fire. They
may explode. Check with
local codes for possible
special disposal instructions.
ADDITIONAL SAFETY NOTES
FOR CANADIAN USERS
The following items are included
as part of the CS-03 Requirements.
The standard connecting
arrangement for the equipment is
CA11A. This product meets the
applicable Industry Canada
technical specifications.

3
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Important Safety
Instructions
NOTICE: The Canadian Depart-
ment of Communications label
identifies certified equipment. This
certification means that the equip-
ment meets certain
telecommunications network
protective operational and safety
requirements. The Department
does not guarantee that the
equipment will operate to the
user’s satisfaction. Before install-
ing this equipment, users should
ensure that it is permissible to be
connected to the facilities of the
local telecommunications com-
pany. The equipment must also
be installed using an acceptable
method of connection. In some
cases, the company’s inside wiring
associated with a single line indi-
vidual service may be extended by
means of a certified
connector assembly (telephone
extension cord). The customer
should be aware that compliance
with the above conditions may not
prevent degradation of service in
some situations. Repairs to certified
equipment should be made by an
authorized Canadian maintenance
facility designated by the supplier.
Any repairs or alterations made
by the user to this equipment, or
equipment malfunctions, may give
the telecommunications company
cause to request the user disconnect
the equipment.
Users should ensure for their
own protection that the electrical
ground connections of the power
utility, telephone lines and internal
metallic water pipe system, if
present, are connected together.
This precaution may be particularly
important in rural areas.
CAUTION: Users should not at-
tempt to make such connections
themselves, but should contact the
appropriate electric inspection
authority, or electrician, as
appropriate. The Ringer Equivalent
Number is an indication of the
maximum number of terminals al-
lowed to be connected to a
telephone interface. The
termination on an interface may
consist of any combination of de-
vices subject only to the
requirement that the sum of the
Ringer Equivalent Number of all
the devices not exceed five.
SAVE THESE INSTRUCTIONS

4
Sales Receipt
Be sure to save your sales receipt
as proof of purchase date should
you need warranty service.
Help from Clarity
For help with using your VCO, call
our Customer Service Department
at 800-426-3738
Please make sure your VCO
package includes the items
shown in Figure 1.
Introducing the VCO
Thank you for selecting the
VCO Coice Carry Over
amplified telephone from Ameri-
phone. These Operating Instruc-
tions and the associated Quick
Operating Guide provide you
with the information you need
to use your VCO effectively and
safely. Read this manual thor-
oughly before using your
telephone. Keep the manual near
the telephone for easy reference.
Warranty Service
Your telephone is designed to
provide years of quality service.
But, should the phone malfunction
and the Trouble-shooting Chart on
page 28 not resolve the
problem, follow the Warranty
procedure on page 34.

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Package Checklist
Handset
DIALOGUE
VCO
M1
a. a. a. a. a.
POWER
RELAY REL MGS SPACEAUTO ANS
SIGNAL
M2 M 3 M4 M5
SELECT ME MOR Y b
X
HOLD PROG
LO HI
FLASH REDIAL
TONE VOL
AMPLIFY
A
B
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b. b . b. b. b .
Base Unit
Telephone Line Cords
Handset
Coil Cord
Figure 1 - Package Checklist
Mounting Bracket
Operating Guides
OPERATING
INSTRUCTIONS
AND
QUICK GUIDE
VCO
AC Adapter

6
Features on the VCO
RINGER volume switch
AUDIO OUTPUT jack
A/C adapter and phone
line connection
TONE/PULSE switch
RELAY button
RELAY MESSAGE button
AUTO ANSWER button
LCD display screen
Signal indicator light
MEMORY button
MEMORY B button
SELECT button
EMERGENCY button
REDIAL button
FLASH button
VOL volume slider
RING flasher
AMPLIFY button
AMPLIFY indicator
PROG program button
DIALOGUE VCO
M1
a. a. a . a . a.
POWER
RELAY REL MGS SPACEAUTO ANS
SIGNAL
M2 M3 M4 M5
SELECT MEMORY b
X
HOLD PROG
LO HI
FLASH REDIAL
TONE VOL
AMPLIFY
A
B
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TONE
slider
HOLD
button
Figure 2 - Base Unit Controls
AC Power indicator
AUDIO
OUTPUT
RINGER
Off Lo Hi
DIAL
T P

7
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Setting up Your VCO
There are three steps involved in
setting up your VCO.
• Insert four AA rechargeable
NiCad batteries for back-up in
case of AC power outage.
• Decide if you want the phone
to sit on a desk or hang on the
wall.
• Connect the telephone
components.
Installing the Backup Batteries
If there is a power outage, the
VCO will operate for 4 - 8 hours
with four AA rechargeable NiCad
batteries (not included). If the
phone is not in use, the batteries
will stay charged for several months.
To Install New Batteries:
1. Slide open the battery
compartment cover on the
bottom of the telephone
(Figure 3). You may need to
press the tip of a pen into the
opening under the battery
door or with the tip of a pen.
2. Install four fresh AA
rechargeable NiCad
batteries. Be sure to match
the battery polarity as
imprinted on the base of the
compartment. (The “+” and
“ ” symbols).
Connecting for Desk or Wall Mount
Set the dial mode switch to T(tone)
if you have touch tone service. Set
the switch to P(pulse) if you have
rotary dialing.
Figure 3 - Accessing the Batteries
MANUAL
AUTO
Insert 4 AA
batteries
here
Press in
here with a
tip of a pen
to open
battery
compartment

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1
M
2
M
5
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6
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11
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3
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Desktop Use:
1. Connect the telephone line
cord and the handset cord
to the telephone as shown
in Figure 4.
2. Plug the AC adapter into
an electric outlet and into
the telephone as shown in
Figure 4.
3. Lift the handset and listen
for a dial tone. The phone
is ready to use.
For Wall Mounting
1. Slide the handset hook out
of the base as shown in
Figure 5 and reverse its
position so that the hook
points up and will hold the
handset when you hang up.
Setting up Your VCO
2. Insert the tabs of the phone
base into the slots in the lower
position of the base as shown
in Figure 6. Push the mounting
bracket in and down firmly
until it snaps into place.
3. Locate a desired wall phone
jack near an AC outlet and
hold phone upright.
4. Plug the short phone line
cord into the wall outlet as
shown in Figure 4.
Figure 5 - Reversing the Hook
Figure 6 - Mounting Bracket
for Wall Mounting
Line Cord
AC Adapter
Handset
(Curly)
Cord
Figure 4 - Connecting the Components
MANUAL
AUTO

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Setting up Your VCO
5. Angle the phone downward to
feel for the LOWER protruding
nail head. Insert the WALL
JACK'S nail head into the
LOWER part of the phone's
mounting bracket.
6. Once the lower nail head
has been inserted, insert
the UPPER nail head
into the phone's bracket
and slide the phone down
until it is firmly in place on
the wall.
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Figure 7 - Wall mounting installation
7. Once firmly in place, attach
the short line cord to the
phone, the AC adapter to
the phone and attach the
phone's handset.
8. Plug the AC adapter into the
AC wall outlet. Lift the hand-
set and listen for a dial tone.
The phone is now ready
to use.
MANUAL
AUTO

10
IMPORTANT INSTRUCTIONS
Using Your VCO
Incoming Voice Volume
1. Press the AMPLIFY button as
shown in Figure 8 to turn the
incoming voice amplifier on or
off. When AMPLIFY is on, the
AMPLIFY indicator comes on.
2. Adjust the volume in the
handset by moving the VOL
slide control in Figure 9. With
AMPLIFY on, incoming volume
will be up to 26 dB louder.
Incoming Voice Tone
The VCO also has a tone control,
so you can adjust the sound
frequency level to best suit your
hearing. To identify the sound
frequency range that best suits
your needs, follow these steps:
1. When you hear a voice on the
line, press the AMPLIFY button
as shown in Figure 8.
2. Adjust the TONE slide control as
in Figure 10 to suit your hearing.
O
P
E
0#
HOLD PROG
TONE
LO HI
FLASH REDIAL
VOL
AMPLIFY
*
Figure 10 - Tone Slide Control
Figure 9 - Volume Slide Control
O
P
E
0#
HOLD PROG
TONE
LO HI
FLASH REDIAL
VOL
AMPLIFY
*
Figure 8 - AMPLIFY Button and
Indicator
O
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0#
HOLD PROG
TONE
LO HI
FLASH REDIAL
VOL
AMPLIFY
*

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0#
HOLD PROG
TONE
LO HI
FLASH REDIAL
VOL
AMPLIFY
*
on the extension phone. If you do
not pick up the phone at another
extension in 3 minutes, the phone
will disconnect.
Last Number Redial
To redial the last number dialed,
lift the handset and press REDIAL,
as shown in Figure 13. The phone
will redial up to 31 digits.
Using Your VCO
Ringer Volume
1. You can adjust the RINGER
VOLUME as high as 95 dB.
The settings available are OFF,
LO and HI as shown in
Figure 11.
Hold
To put the line on hold, press the
HOLD button as shown in Figure
12 and return the handset to its
cradle. In telephone mode, the
screen shows “CALL-ON HOLD &
MUTE”. In text mode, it shows
and transmits the message “PLS
HOLD…”. Note: If you pick up
an extension phone on the same
line when the VCO is on HOLD,
the VCO will disconnect and you
can continue your conversation
Figure 13 - Redial Button
Figure 12 - Hold Button
Figure 11 - Ringer Volume
RINGER AUDIO
OUTPUT
Off Lo Hi T P
DIAL
O
P
E
0#
HOLD PROG
TONE
LO HI
FLASH REDIAL
VOL
AMPLIFY
*

12
Using Your VCO
Flash
Press the FLASH button as shown
in Figure 14 to access the special
services available from your local
phone company such as Call Wait-
ing and 3-Way Calling.
Figure 14 - Flash Button
O
P
E
0#
HOLD PROG
TONE
LO HI
FLASH REDIAL
VOL
AMPLIFY
*

13
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Programming the Relay Service
Number
1. Lift handset and press PROG
button.
2. Enter the RELAY phone number
using the keypad.
3. Press RELAY button to store the
number. Hang up immediately.
Special Features
Unanswered Call Indicator
If an incoming call is not answered
by a person after 4 rings, the un-
answered call indicator will flash
as shown in Figure 15. The light
will continue to flash until the hand-
set is lifted or AC power is discon-
nected. This feature does not require
any optional telephone company
services. It is useful if you were
away for a short time while expect-
ing a call. To cancel this feature,
unplug the AC adapter and remove
all batteries. Press the HOLD button
while reconnecting the AC adapter,
and then re-install batteries. Repeat
this procedure to enable this
feature again.
Figure 16 - Flash Button
Figure 15 - Unanswered Call Indicator
TM
DIALOGUE XL-40
1
A
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2 3
456
7 8 9
0#
*
HOLD PROG
TONE
LO HI
FLASH REDIAL
VOL
AMPLIFY
Figure 17 - Telephone Keypad
O
P
E
0#
HOLD PROG
TONE
LO HI
FLASH REDIAL
VOL
AMPLIFY
*
O
P
E
0#
HOLD PROG
TONE
LO HI
FLASH REDIAL
VOL
AMPLIFY
*

14
Special Features
3. Type your name (up to 30
letters) and press to save.
(For number/letter, press key
repeatedly until the desired
number/letter
appears on
screen. Wait one second for
cursor to advance to the next
space. See section on
“communicating in text
telephone (TTY/TDP) mode”
making a TTY call.)
4. Type your address (up to 45
letters) and press to save.
5.
Enter your home phone number
(up to 14 digits) and press
to save.
If your relay requires you to
provide the name of your long
distance carrier continue with
step 6, otherwise skip to step 7.
6. Type your long distance
carrier (up to 14 letters), and
press to save.
7. Hang up.
8. To change any information,
repeat from step 1.
Programming assistance needed calls
Message/Your Home Phone
Number and Long Distance Carrier
To Program:
1. Lift handset and press PROG
button and then button.
2. Enter a caregiver or family
member's number if available.
Up to 14 digits.
Press to save.
DIALOGUE
VCO
M1
a. a. a. a. a.
POWER
RELAY REL MGS SPACEAUTO ANS
SIGNAL
M2 M3 M4 M5
SELECT MEMORY b
X
HOLD PROG
LO HI
FLASH REDIAL
TONE VOL
AMPLIFY
A
B
C
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P
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b. b. b. b. b.
Figure 18 - RELAY Button
O
P
E
0
#
HOLD PROG
TONE
LO HI
FLASH REDIAL
VOL
AMPLIFY
*
Figure 19 - PROG
Button
DIALOGUE VCO
M1
a. a. a. a. a.
POWER
RELAY REL MGS SPACEAUTO ANS
SIGNAL
M2 M3 M4 M5
SELECT MEMORY b
X
HOLD PROG
LO HI
FLASH REDIAL
TONE VOL
AMPLIFY
A
B
C
G
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U
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P
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b. b. b. b. b.
Figure 20-
ASSISTANCE Button
TM
DIALOGUE
XL-40
1
A
B
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F
2 3
456
7 8 9
0#
*
HOLD PROG
TONE
LO HI
FLASH REDIAL
VOL
AMPLIFY
Figure 21 - Telephone
Keypad
DIALOGUE VCO
M1
a. a. a. a. a.
POWER
RELAY REL MGS SPACEAUTO ANS
SIGNAL
M2 M3 M4 M5
SELECT MEMORY b
X
HOLD PROG
LO HI
FLASH REDIAL
TONE VOL
AMPLIFY
A
B
C
G
H
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U
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P
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b. b. b. b. b.
Figure 22 -
ASSISTANCE Button

15
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Special Features
4. The VCO phone dials the
emergency number (if
programmed) and
transmits
this present message: "HELP! I
AM A VCO USER, PLS
RESPOND BY
TYPING ON A
TTY, AND LISTEN TO ME ON
UR PHONE, (your name),
(your address), (your number).
5. This message will re-transmit
every few seconds.
6.
The message will stop when it
starts receiving the typed
message from the dispatcher.
Or, you can stop and start the
message by pressing .
7. Continue conversation by
reading and talking.
Memory dialing the assistance
needed service and the help needed
message feature are provided only
as a convenience. Clarity assumes
no responsibility for customer
reliance upon these features.
DIALOGUE VCO
M1
a. a. a. a. a.
POWER
RELAY REL MGS SPACEAUTO ANS
SIGNAL
M2 M3 M4 M5
SELECT MEMORY b
X
HOLD PROG
LO HI
FLASH REDIAL
TONE VOL
AMPLIFY
A
B
C
G
H
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U
V
W
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Y
P
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J
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Q Z
! $
()
= "
/ ' + - , . ?: ;
b. b. b. b. b.
Figure 23 - ASSISTANCE Button
Making assistance needed VCO
calls with text and sending help
needed message
1. Lift handset.
2. Dial the assistance needed
number if it has not been
programmed.
(see previous section).
3. Press .
Making assistance needed VCO
calls with voice
1. Dial assistance number.
2. When number answers,
signal light flashes.
3. Say your name, address and
the help needed.

16
Programming the Memory Buttons
You can automatically dial ten (10)
programmed telephone numbers
using the memory buttons shown in
Figure 24. Each button can be
programmed (or reprogrammed us-
ing the same procedure) for a phone
number up to 15 digits long.
To Program the first 5 numbers into a
memory Button, Follow these Steps:
1. Lift the handset and press PROG
as shown in Figure 25.
2. Enter the phone number on the
keypad (Figure 26) just as you
would dial it normally. If you
need to dial a “1” and/or the
area code, be sure to include it.
3. Select and press a memory
(M1-M5) button (Figure 24) to
store this number on that button.
4. Immediately hang up the
handset.
Note: Any number previously
stored at that button number will
be overwritten.
5. To change a stored number,
repeat the programming
process starting with step 1.
Note: Please do not program 911
into any memory button
DIALOGUE
VCO
M1
a. a. a. a. a.
POWER
RELAY REL MGS SPACEAUTO ANS
SIGNAL
M2 M3 M4 M5
SELECT MEMORY b
X
HOLD PROG
LO HI
FLASH REDIAL
TONE VOL
AMPLIFY
A
B
C
G
H
I
T
U
V
W
X
Y
P
R
S
J
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Q Z
! $
()
= "
/ ' + - , . ?: ;
b. b. b. b. b.
Figure 24 - Memory Buttons
Special Features
O
P
E
0
#
HOLD PROG
TONE
LO HI
FLASH REDIAL
VOL
AMPLIFY
*
Figure 25 - PROG Button
TM
DIALOGUE
XL-40
1
A
B
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W
X
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F
2 3
456
7 8 9
0#
*
HOLD PROG
TONE
LO HI
FLASH REDIAL
VOL
AMPLIFY
Figure 26 - Telephone Keypad

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Special Features
To Store the Second 5 Numbers
Into the Same Memory Locations:
1. Lift the handset and press
PROG as shown in Figure 25.
2. Enter the phone number on the
keypad just as you would dial it
normally, as shown in Figure 26.
3. Press the MEMORY bbutton
and then the desired MEMORY
(M1-M5) button (Figure 24) to
store this number as the
second phone number in the
same memory location.
Making Standard Phone Calls
1. Make or answer voice
calls as usual.
2. Press the AMPLIFY button
(FIGURE 27) to turn amplifier
ON/OFF.
3. Adjust VOLUME and TONE
slide controls to suit your hearing
4. Hang up to reset.
Using Relay with VCO
A person with hearing loss who
uses their voice can use voice
carry over (VCO) through the
toll-free local relay service to
communicate with a hearing
person.
In a VCO (voice carry over) call,
the hard of hearing person speaks
directly to the other party. The
Communications Assistant (CA)
relays the response from the other
person, which shows up as text on
your VCO phone screen. You just
read and talk.
It is not possible to speak to
the other person or to the CA
while the VCO is receiving text
messages. You must wait for the
completed message as
O
P
E
0#
HOLD PROG
TONE
LO HI
FLASH REDIAL
VOL
AMPLIFY
*
Figure 27 - AMPLIFY Button

18
Special Features
Follow These Steps to Make VCO
Calls:
1. To make an outgoing VCO
call, lift the handset and push
the “RELAY” button or direct
dial 7-1-1, using your keypad.
The Communications
Assistant (CA) anounces in
Text mode, “ Hi, VCO call,
PLS GA”.
2. Press REL MSG button to
request a VCO call.
indicated by the word "GA"
on the screen from the CA. It is
important to let the other party
know it is their turn to speak by
saying "GA" or "GO AHEAD."
Some relay services offer to relay
calls from one VCO user to
another VCO user, called Voice-To-
Voice Relay or VTV. Contact your
local relay service for more
information. The relay services
vary from state to state, and the
procedures using the VCO phone
may vary slightly. Follow the steps
below to determine which proce-
dure you should use for your local
relay service.
Making VCO Calls
If your relay service has a
dedicated phone number for
TTY/TDD calls listed on the
directory, use that number
for making outgoing VCO
calls. (The voice num ber is for
people to call you through
the relay service).
DIALOGUE VCO
M1
a. a. a. a. a.
POWER
RELAY REL MGS SPACEAUTO ANS
SIGNAL
M2 M3 M4 M5
SELECT MEMORY b
X
HOLD PROG
LO HI
FLASH REDIAL
TONE VOL
AMPLIFY
A
B
C
G
H
I
T
U
V
W
X
Y
P
R
S
J
K
L
M
N
O
D
E
F
Q Z
! $
()
= "
/ ' + - ,.?: ;
b. b. b. b. b.
Figure 28 - RELAY button
DIALOGUE VCO
M1
a. a. a. a. a.
POWER
RELAY REL MGS SPACEAUTO ANS
SIGNAL
M2 M3 M4 M5
SELECT MEMORY b
X
HOLD PROG
LO HI
FLASH REDIAL
TONE VOL
AMPLIFY
A
B
C
G
H
I
T
U
V
W
X
Y
P
R
S
J
K
L
M
N
O
D
E
F
Q Z
! $
()
= "
/ ' + - , . ?: ;
b. b. b. b. b.
Figure 29 - REL MSG button