Anelto HomeAssure 4G User manual

!
!
!
!
HomeAssure!4G!
!
Quick!Start!Guide!
!
!
In-Home!Cellular!Personal!
Emergency!Response!System!(PERS)!
!
!
!
!
!
!
! ! Page!!
2!
!
!
Table!of!Contents!
!
Items!in!your!Box!............................................................!3!
Step!1:!Reading!the!Directions!.......................................!5!
Step!2:!Preparing!your!System!.......................................!6!
Step!3:!Activating!your!System!.......................................!7!
Step!4:!Talking!to!the!Call!Center!...................................!8!
Step!5:!Wearable!Accessories!........................................!9!
Step!6:!Setting!up!your!Wearable!..................................!10!
Step!7:!Care4Mom!App!..................................................!11!
Step!8:!Receiving!Messages!............................................!12!
Step!9:!Using!the!Call!Out!Button!...................................!13!
Quick!Reference:!Battery!Life!.........................................!16!
Quick!Reference:!LED!Indicators!....................................!17!
Important!Tips!and!Reminders!.......................................!19!
Regulatory!Compliance:!FCC/IC!......................................!20!
!
!
!
!
!
!
!
!
!
!
!

! ! Page!!
3!
Items!in!your!Box!
!
!
!
!
!
!
!
!
!
!
HomeAssure!4G!
with!Integral!
Power!Cord!!
!
!
!
!
!
!
!
!
!
!
!
!
1!Wearable!!!!
(with!Pendant!and!Wristband!Accessories)!
!
!
! ! Page!!
4!
Items!in!your!Box!
!
!
!
!
!
!
!
!
!
!
!
!
!
!
!
!!
!
!
!
!
!
!
!
!!
!!
LED!Call!Indicator!
(Green!or!Red)!
On/Off!Switch!(on!bottom)!
!!!!!!!!!!!!!Power!Cord!(not!shown)!
HELP!Button!!!!!!!!!!!!
!
!
Cellular!LED!
!!!!!!!!!!!!!!!!!!!!Microphone!
!
Power!LED!
!
!
!
!
Call!Out!Button!!!!!!!!!!!Message!Button!
!
!Speaker!(on!bottom)!

! ! Page!!
5!
Step!1:!Reading!the!Directions!
!
1) Please!take!a!few!minutes!to!read!through!this!quick!
start!guide!so!you!will!be!familiar!with!the!steps!
required!to!set!up!your!HomeAssure!4G!System.!
2) Please!make!sure!someone!is!with!you!while!you!are!
setting!up!and!testing!your!system.!
3) The!HomeAssure!4G!System!is!programmed!with!
multiple!audio!prompts!to!make!it!easier!to!use.!!
Please!follow!the!audio!prompts!if!they!occur.!
!
!
!
!
!
!
!
!
!!
! ! Page!!
6!
Step!2:!Preparing!your!System!
1) Locate!a!place!in!your!home!that!is!near!an!available!
standard!wall!outlet.!You!may!wish!to!place!it!near!your!bed!or!
in!a!central!location.!It!should!be!easy!to!access!for!daily!and/or!
emergency!use.!!!
2) Plug!the!Power!Cord!into!a!wall!socket!not!controlled!by!a!
switch.!
!
!
!
!
3) There!is!a!small!on/off!switch!on!the!bottom!of!your!
HomeAssure!4G!System.!The!unit!is!turned!off!prior!to!
shipment.!Please!turn!the!unit!over!and!slide!the!switch!to!turn!
your!system!ON.!
4) The!HomeAssure!4G!System!will!take!a!
few!moments!to!wake!up.!The!Network!LED!
will!blink!GREEN!while!it!is!attempting!to!find!
your!network!and!will!be!solid!GREEN!when!
your!HomeAssure!4G!System!is!connected!to!the!network!and!is!
ready!to!make!emergency!calls.!
5) Should!the!power!to!the!HomeAssure!4G!
System!ever!be!interrupted!it!will!announce,!
“No!Power!Available”!and!the!Power!LED!will!
turn!RED.!It!will!begin!to!blink!RED!if!the!
backup!battery!gets!low.!When!power!is!again!available!it!will!
announce,!“Power!Restored”!and!the!Power!LED!will!go!off.!!
! !
Plug!into!Wall!
Socket!

! ! Page!!
7!
Step!3:!Activating!your!System!
1) Your!HomeAssure!4G!System!will!prompt!you!and!
guide!you!through!the!remaining!setup.!
2) When!your!HomeAssure!4G!System!is!ready!it!will!say,!
“Your!device!is!now!ready.!Hello,!it’s!time!to!test!your!
system!to!make!sure!it!is!working!properly.!!Please!
press!and!release!the!HELP!Bar!now!to!allow!us!to!
confirm!that!your!system!is!working!properly.”!
3) Press!and!then!release!the!!!!!!!!!!!
HELP!Bar.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
You!will!hear!a!tone!and!the!
RED!light!on!the!HELP!bar!will!
turn!on.!!At!this!point!the!
HomeAssure!4G!System!will!announce,!“Dialing!the!
Emergency!Response!Center!now.!!To!cancel!this!call,!
please!press!the!HELP!Bar!now.”!
4) If!the!call!is!not!cancelled,!you!will!hear!a!ring-back!
sound!from!your!HomeAssure!4G!System!and!an!
operator!from!the!Emergency!Response!Call!Center!
will!answer!your!call.!
!!
! ! Page!!
8!
Step!4:!Talking!to!the!Call!Center!
!
1) The!operator!should!have!your!name!from!your!
original!order!form,!as!well!as!the!address!where!your!
HomeAssure!4G!System!will!be!located.!!The!operator!
will!confirm:!
a. Your!name!
b. Your!HomeAssure!4G!System!address!**!
c. The!quality!of!your!call!
2) The!HomeAssure!4G!System!will!automatically!end!
the!call!when!the!operator!hangs!up.!
3) The!HomeAssure!4G!System!will!announce,!“Your!
call!has!ended.!Thank!you.”!
!
**!Please!note!that!the!location!of!the!HomeAssure!4G!
System!as!your!call!center!registered!address!is!a!key!
part!of!identifying!your!location!should!you!need!
emergency!help.!!PLEASE!DO!NOT!MOVE!THE!
HOMEASSURE!4G!SYSTEM!TO!ANOTHER!ADDRESS!
WITHOUT!NOTIFYING!THE!CALL!CENTER.!

! ! Page!!
9!
Step!5:!Wearable!Accessories!
1) The!Wearable!Button!can!be!exchanged!between!the!
Wristband!and!Pendant.!!Locate!your!Wearable!Button!
in!the!box.!!!
a. Turn!the!Wristband!or!Pendant!accessory!so!the!
front!is!resting!on!a!solid!surface.!!You!are!now!
looking!at!the!back!of!the!accessory.!!You!will!
insert!the!Wearable!Button!into!the!Wristband!
or!Pendant!accessory!from!the!back.!!With!the!
grey!button!side!facing!down,!push!the!button!
into!the!accessory.!!Please!use!sufficient!force!to!
push!and!lock!the!Wearable!Button!into!the!
Wristband!or!Pendant!accessory.!!
b. Remove!the!Wearable!Button!from!the!
Wristband!or!Pendant!accessory!by!pressing!on!
the!outside!edge!of!the!front!of!the!Wearable!
while!holding!the!outside!bracket.!!Sufficient!
force!is!required!to!push!the!Wearable!out!of!
the!accessory.!!!
c. Do!not!push!on!the!center!of!the!Wearable!
Button!while!inserting!or!removing!it.!
!
!
Wearable!Button!
In!Pendant!
Wearable!Button!
In!Wristband!
! ! Page!!
10!
Step!6:!Setting!up!your!Wearable!
1) The!Wearable!is!ready!to!use.!!Please!make!sure!someone!is!
near!your!HomeAssure!4G!System!when!testing!your!Wearable.!
2) Press!the!center!of!the!Wearable!(this!is!where!the!call!
button!is!located).!!!
3) You!will!feel!the!click!of!the!Button!when!you!first!push!it.!!
Push!the!Button!down!firmly!and!then!RELEASE!it.!!You!will!see!
the!LED!at!the!top!of!the!button!start!to!flash.!!A!
green!LED!flash!indicates!that!you!are!initiating!a!
call!from!your!HomeAssure!4G!System!to!the!
call!center.!!While!the!green!LED!is!flashing,!you!
may!cancel!the!call!by!pressing!and!holding!the!
Button!for!three!seconds.!!The!LED!will!stop!
flashing!and!the!call!will!be!cancelled.!
4) A!red!LED!flash!indicates!that!your!Wearable!
is!unable!to!initiate!a!call!from!your!HomeAssure!
4G!System.!!Please!move!closer!to!your!
HomeAssure!4G!System!and!try!again.!
5) Whenever!a!call!is!initiated,!the!HomeAssure!
4G!System!will!announce!“Dialing!Emergency!Response!Center”.!!
You!may!cancel!this!call!by!pressing!and!holding!the!call!button!
on!the!Wearable!for!three!seconds.!!The!green!LED!will!stop!
flashing!and!the!HomeAssure!4G!System!will!announce!“Call!
Cancelled”.!!
6) If!the!call!goes!through,!please!tell!the!Call!Center!that!you!
are!OK!and!that!this!is!a!test!call.!
7) Your!Wearable!is!now!paired!and!you!have!verified!that!you!
are!able!to!start!a!call!to!the!call!center!on!the!Wearable.!
8) Your!Wearable!is!water!resistant;!you!may!wear!it!in!the!
shower!or!bath.!!!

! ! Page!!
11!
Step!7:!Care4Mom!App!
1) Your!loved!ones!can!keep!in!touch!with!
you!using!the!Care4Mom!app.!!It!may!be!
downloaded!from!the!Apple!or!Google!app!
store.!!You!may!also!use!this!app!yourself!
if!you!have!an!Android!or!iOS!smartphone.!
2) This!is!part!of!your!service!and!offers!the!
capability!to!send!a!reminder,!view!vital!
signs,!and!to!see!if!your!system!is!ready!to!
use.!
3) Once!the!app!is!installed!and!opened,!you!
will!need!to!complete!the!Caregiver!
profile.!!If!you!are!using!the!app!yourself,!
this!will!be!your!information.!!If!you!wish!
to!have!someone!else!use!the!app,!they!
will!be!entering!their!information.!!When!
requested,!your!Account!Number!can!be!
found!on!the!barcoded!sticker!on!the!
bottom!of!the!HomeAssure!4G!System.!!
Please!be!sure!the!email!address!and!
telephone!number!information!is!entered!
correctly.!!We!use!some!of!this!
information!to!verify!you!as!an!authorized!
user.!!!
4) To!begin!seeing!detailed!information!
about!your!system,!you!or!those!you!
authorize!will!need!to!be!listed!as!a!
contact!with!your!dealer.!!If!this!
authentication!step!does!not!match!with!
the!information!the!Dealer!has!provided,!
you!will!be!asked!to!contact!them!to!
correct!this!before!you!are!granted!
access.!!
XXX0000!
! ! Page!!
12!
Step!8:!Receiving!Messages!
1) Your!loved!ones!may!send!you!messages!using!the!
Care4Mom!app.!!They!may!wish!to!remind!you!of!a!
doctor’s!appointment!or!just!wish!you!a!good!day.!
2) Your!HomeAssure!4G!System!may!also!
automatically!send!you!reminder!messages!when!
needed.!
3) When!you!see!the!blue!LED!blinking!on!the!
Message!Button,!push!the!button!and!listen!to!the!
message.!!You!may!wish!to!have!a!notepad!and!pencil!
ready!in!case!you!need!to!jot!down!any!information.!!
4) The!blue!LED!will!go!off!when!the!message!is!no!
longer!available.!!
!
!
!
!
!
!
!
!
!!
!
!
!
!
!!
Message!
Button!

! ! Page!!
13!
Step!9:!Using!the!Call!Out!Button!
1) The!Call!Out!Button!allows!you!to!call!out!for!various!
services!from!your!HomeAssure!4G!System!based!on!your!
service!plan.!These!could!include!calls!to!test!your!system,!
reach!a!designated!phone!number,!and!other!functions.!
2) Press!the!Call!Out!Button!to!place!a!call.!You!will!be!given!
audio!prompts!to!guide!you!to!the!services!you!need.!
3) !The!LED!on!the!Call!Out!Button!will!flash!green!while!your!
call!is!being!connected!and!then!turn!solid!green!during!
the!call.!When!the!call!is!completed!your!system!will!
announce,!“Your!call!has!ended.!Thank!you.”!and!the!call!
will!disconnect.!
4) The!green!LED!will!go!off!when!your!call!has!ended.!
!
!
!
!
!! !
Call!Out!
Button!
! ! Page!!
14!
!
Quick!Reference:!Battery!Life!
!
1) The!backup!battery!on!the!HomeAssure!4G!System!is!
designed!to!last!up!to!36!hours!from!a!full!charge!if!
removed!from!power.!!The!Wearable!battery!is!designed!
to!last!two!years,!at!which!time!a!new!Wearable!will!be!
required!to!replace!the!old!one.!
2) If!your!HomeAssure!4G!System!backup!battery!has!a!
charge!of!less!than!20%!the!system!will!announce,!“No!
power!available;!please!check!system”.!!It!is!important!that!
you!charge!your!HomeAssure!4G!System!by!plugging!it!in!
to!a!wall!socket!as!soon!as!possible.!
3) If!you!do!not!plug!in!the!HomeAssure!4G!System,!then!
the!blue!Message!Button!LED!will!light.!!Push!the!Message!
Button!and!the!HomeAssure!4G!System!will!remind!you,!
“No!power!available;!please!check!system”.!!If!you!do!not!
charge!your!HomeAssure!4G!System!backup!battery,!it!will!
remind!you!again!30!minutes!later.!!
!!
Message!
Button!

! ! Page!!
15!
Quick!Reference:!LED!Indicators!
The!following!is!a!guide!to!the!LED!indicators!on!the!
HomeAssure!4G!System!and!Wearable:!
1) HELP!BAR!RED!LED!–!Blinking!red:!Emergency!call!is!being!
made.!!Solid!red:!Emergency!call!is!in!progress.!!No!LED:!No!
call!is!in!progress.!
2) ICON!LEDs!–!!
a. The!Power!LED!will!be!solid!RED!when!power!is!
unavailable;!it!will!blink!RED!when!backup!battery!is!getting!
low!and!must!be!charged;!it!will!be!OFF!when!plugged!in.!!
b. The!Network!LED!will!blink!GREEN!while!it!is!attempting!
to!find!your!cellular!network!and!will!be!solid!GREEN!when!
your!HomeAssure!4G!System!is!connected!to!the!cellular!
network!and!is!ready!to!make!emergency!calls.!
3) CALL!OUT!BUTTON!GREEN!LED!–!Blinking!green:!
Connecting!your!call.!Solid!green:!Call!in!progress.!!No!LED:!
No!call!is!in!progress.!!!
4) MESSAGE!BUTTON!BLUE!LED!–!Solid!Blue:!You!have!a!
voice!message!telling!you!to!charge!the!HomeAssure!4G!
System.!!Blinking!Blue:!You!will!also!hear!a!tone!letting!you!
know!that!a!new!message!is!available.!Push!the!Message!
Button!to!play!the!message.!!No!LED:!All!messages!have!been!
played.!
5) WEARABLE!LED!–!Blinking!Red:!Wearable!is!NOT!in!
communication!with!HomeAssure!4G!System!and!NO!CALL!
can!be!made.!!Blinking!Green:!Call!is!being!initiated!from!
Wearable!(will!cease!blinking!after!seven!seconds).!!Solid!
Green!for!seven!seconds!when!the!call!is!connected.!
!!
! ! Page!!
16!
Quick!Reference:!LED!Indicators!
!
!
!
!
!
!
!
!
!
!!
!
!
!
!
!
!
#1!
#2!
!
!
#4!
#3!
#5!

! ! Page!!
17!
Important!Tips!and!Reminders!
!
1) Important:!Your!HomeAssure!4G!System!requires!power!(or!adequate!
battery!charge)!and!cellular!signal!to!make!an!emergency!call.!!!
2) The!BLUE!LED!Message!Button!allows!us!to!keep!in!touch!with!you!
and!provide!you!with!important!information.!Please!press!the!
Message!Button!whenever!it!is!lit!to!listen!to!these!messages.!
3) The!Wearable!Button!is!water!resistant!and!designed!to!be!worn!in!
the!shower!or!bath.!You!should!always!wear!your!wearable!device.!
4) Your!HomeAssure!4G!System!is!not!water!or!splash!resistant.!
5) Your!account!number!is!located!on!the!bottom!of!your!HomeAssure!
4G!System.!
6) Please!test!your!system!at!least!once!a!month.!
7) By!activating!the!product,!User!agrees!to!allow!Call!Center!and!their!
affiliates!to!use!the!home!address!on!file!to!provide!services!in!the!
case!of!an!emergency!response.!
8) Pendant!lanyards!are!designed!to!break!away!under!certain!
conditions;!however,!any!cord!worn!around!the!neck!can!pose!a!risk!
of!strangulation,!including!the!possibility!of!serious!injury!or!death.!
9) Your!HomeAssure!4G!System!does!not!provide!medical!advice.!User!
should!always!consult!his!or!her!physician!or!other!healthcare!
professional!with!questions!regarding!any!medical!or!mental!health!
condition!or!for!specific!guidance!regarding!nutrition!or!physical!
activity.!
10) Our!products!are!tested,!as!are!other!cellular!and!wireless!
communications!products!licensed!in!Canada!and!the!United!States.!
Individuals!with!pacemakers!should!review!their!pacemaker!materials!
regarding!interaction!with!cell!phones!and!take!the!same!precautions!
the!materials!recommend!for!this!device.!
11) Your!HomeAssure!4G!System!uses!the!Cellular!Network!to!
communicate.!The!unit’s!location,!network!provider!service!
availability!and!other!issues!may!disrupt!communications.!
!
! !
! ! Page!!
18!
Regulatory!Compliance:!FCC/IC!
!
The!user’s!manual!or!instruction!manual!for!an!intentional!or!unintentional!radiator!shall!
caution!the!user!that!changes!or!modifications!not!expressly!approved!by!the!party!
responsible!for!compliance!could!void!the!user's!authority!to!operate!the!equipment.!
This!device!complies!with!Part!15!of!the!United!States!FCC!regulations!and!has!an!Industry!
Canada!registration!(IC!ID).!Operation!is!subject!to!the!following!two!conditions:!(1)!This!
device!may!not!cause!harmful!interference,!and!(2)!this!device!must!accept!any!interference!
received,!including!interference!that!may!cause!undesired!operation.!
NOTE:!This!equipment!has!been!tested!and!found!to!comply!with!the!limits!for!a!Class!B!
digital!device,!pursuant!to!the!FCC!and!IC!rules.!These!limits!are!designed!to!provide!
reasonable!protection!against!harmful!interference!in!a!residential!installation.!This!
equipment!generates,!uses!and!can!radiate!radio!frequency!energy!and,!if!not!installed!and!
used!in!accordance!with!the!instructions,!may!cause!harmful!interference!to!radio!
communications.!However,!there!is!no!guarantee!that!interference!will!not!occur!in!a!
particular!installation.!If!this!equipment!does!cause!harmful!interference!to!radio!or!
television!reception,!which!can!be!determined!by!turning!the!equipment!off!and!on,!the!user!
is!encouraged!to!try!to!correct!the!interference!by!one!or!more!of!the!following!measures:!
•Reorient!or!relocate!the!receiving!antenna.!
•Increase!the!separation!between!the!equipment!and!receiver.!
•Connect!the!equipment!into!an!outlet!on!a!circuit!different!from!that!to!which!the!receiver!
is!connected.!
Consult!the!dealer!or!an!experienced!radio/TV!technician!for!help.!
This!equipment!has!been!tested!and!found!to!comply!with!the!limits!pursuant!to!the!FCC!and!
IC!rules.!These!limits!are!designed!to!provide!reasonable!protection!against!harmful!
interference!in!an!appropriate!installation.!This!equipment!generates,!uses,!and!can!radiate!
radio!frequency!energy!and,!if!not!used!in!accordance!with!instructions,!can!cause!harmful!
radiation!to!radio!communication.!However,!there!is!no!guarantee!that!interference!will!not!
occur!in!a!particular!installation.!!
!
English(
•This!device!complies!with!FCC/ISED!RF!radiation!exposure!limits!set!forth!for!an!
uncontrolled!environment.!It!shall!be!installed!and!operated!with!a!minimum!distance!of!20!
centimeters!between!the!radiator!and!your!body.!
•This!device!complies!with!Industry!Canada’s!license-exempt!RSSs.!Operation!is!subject!to!
the!following!two!conditions:!!
(1)!This!device!may!not!cause!interference;!and!!
(2)!This!device!must!accept!any!interference,!including!interference!that!may!cause!
undesired!operation!of!the!device.!
French((
•Cet!appareil!est!conforme!aux!limites!d'exposition!aux!rayonnements!RF!FCC/ISED!définies!
pour!un!environnement!incontrôlé.!Il!doit!être!installé!et!utilisé!avec!une!distance!minimale!
de!20!centimètres!entre!le!radiateur!et!votre!corps.!
•Cet!appareil!est!conforme!aux!flux!RSS!exempts!de!licence!d'Industrie!Canada.!L'opération!
est!soumise!aux!deux!conditions!suivantes:!!
(1)!Cet!appareil!ne!doit!pas!provoquer!d'interférence;!et!
(2)!Cet!appareil!doit!accepter!toute!interférence,!y!compris!les!interférences!susceptibles!de!
provoquer!un!fonctionnement!indésirable!de!l'appareil.!
!

! ! Page!!
19!
!
!
!
!
!
!
!
!
!
!
!
HAVE!QUESTIONS?!
!
Please!refer!to!the!more!detailed!information!at!
www.anelto.com!or!contact!your!Dealer.!
!