Anker Soundcore Life P2i Dimensions

FAQs for A3991
Operation
Q: How should I maintain Life P2i?
A: 1. Use the earbuds regularly to avoid over-discharge which can harm the lifespan of the earbuds' battery. We
recommend using Life P2i at least once a month.
2. Charge the earbuds after using them. To improve the battery’s lifespan, do not always wait until there's less
than 20% power remaining to charge them.
3. If you intend to store the charging case, make sure there are at least 2 LED indicators that light up on the case
to ensure there is enough power.
4. Open the lid of the charging case at least once a month to ensure the earbuds are still working.
5. Regularly clean the charging pins on the earbuds and charging case.
6. Keep the ear tips clean.
7. If Life P2i comes into contact with liquid, use a hairdryer on the "Cool" setting to dry the case.
Q: Can I use the left/right earbud on its own?
A: Yes, just take one earbud out of the charging case to use. If you are using two earbuds, you can put either one of
the earbuds back into the charging case and continue using the other one on its own.
Q: Why can't I power on the earbuds?
A: The earbuds will automatically power on when the charging lid is opened. You cannot power on the earbuds
without the charging case.
1. Remove the protective film covering the connectors on the earbuds.
2. Make sure the charging case has enough power.
3. Place the earbuds in the charging case, then reopen the lid.
Fit
Q: Why are my Life P2i earbuds not fitted properly?
A: You may refer to the following tips for a more secure fit:
1. Locate the L/R logo on the back of the earbuds to ensure that the right and left ears are properly worn.
2. Choose the ear tips that fit the ear canal best to replace.
3. Turn the earbuds and find the most comfortable position.
Reset
Q: How do I reset Life P2i?
A: - Put the earbuds into the charging case and keep the lid open. Then, hold the button on the charging case for 10
seconds until the LED flashes red 3 times.
- Release the button for 3-4 seconds, and you will see a pulsing white LED light indicating the Bluetooth pairing
state.

Bluetooth
Q: What should I do if Life P2i is turned on without pairing?
A: 1. Put the earbuds back in the charging case to turn them off. Then, take out the earbuds to turn them on
automatically. The phone can be used normally after connecting.
2. If the issue still persists, try resetting the earbuds:
- Put the earbuds into the charging case and keep the lid open. Press and hold the button on the charging case for
10 seconds until the LED flashes red 3 times.
- Release the button for 3-4 seconds, and you will see a pulsing white LED light indicating the Bluetooth pairing
state.
Q: What should I do if any of the following problems occur?
1. Cannot pair or reconnect with my device.
2. One side does not pair with the other side or my device.
3. No music plays after connecting with my device.
4. Only one earbud has sound.
A: 1. Remove the protective film covering the connectors on the earbuds.
2. Restart the Bluetooth device, such as a phone or computer. Forget all the pairing records on your device and
turn off Bluetooth.
3. Reset the earbuds by following the steps below (make sure your earbuds have enough battery.)
- Put the earbuds into the charging case and keep the lid open. Then, hold the button on the charging case for 10
seconds until the LED flashes red 3 times.
- Release the button for 3-4 seconds, and you will see a pulsing white LED light indicating the Bluetooth pairing
state.
When resetting the earbuds, make sure the earbuds are well connected with the case, or it may cause the reset to
fail. The LED light will flash 3 times to indicate that they are properly connected. (The LED flashes once when the
left earbud is in the case, and the LED flashes once when the right earbud is in the case.)
4. Turn on the Bluetooth of your device and search for Soundcore Life P2i and pair.
If there is a pop-up window to confirm pairing for "Soundcore Life P2i," please select "Pair." If you accidentally
select "Cancel," you need to refresh (turn off and turn on) the Bluetooth of your device and pair the earbuds again.
Q: What should I do if Life P2i disconnects or the sound is choppy?
A: Please note that this doesn't necessarily mean there is an issue with the earbuds but this may have something to
do with the connected device and environment. Bluetooth signals may be influenced by obstructions such as walls,
pillars, home appliances, Wi-Fi, and more. To ensure a stable connection, we recommend avoiding such
obstructions.
To fix this issue, please try the following:
1. Fully charge and reset your earbuds as stated below and pair them again.
- Put the earbuds into the charging case and open the lid. Then, hold the button on the charging case for 10
seconds until the LED flashes red 3 times.
- Release the button for 3-4 seconds, and you will see a pulsing white LED light indicating the Bluetooth
pairing state.
2. Check the earbuds by listening to downloaded music/video.
3. Check the earbuds with another Bluetooth device in a different environment to see if it works well.
For a better experience, please try the following:

1. Try to download the videos and songs before watching them.
2. If you are not using an iPhone, please temporarily turn off some unnecessary app traffic settings on the phone.
These apps will run in the background and occupy the 2.4GHz signal of the phone.
3. The connection may occasionally be disconnected under heavy interference conditions.
Q: What should I do if I encounter Bluetooth related issues (cannot be paired / disconnected) when connected to a
computer?
A: 1. Fully charge and reset your earbuds as stated below:
- Put the earbuds into the charging case and keep the lid open. Then, press and hold the button on the charging
case for 10 seconds until the LED flashes red 3 times quickly.
- Release the button for 3-4 seconds and you will see a pulsing white LED light indicating the Bluetooth
pairing state.
2. Upgrade your computer's Bluetooth driver to the latest version.
3. Re-pair your earbuds to your computer.
4. Test the earbuds on your phone to see if they are working properly.
Audio
Q: Why am I hearing low volume when connected to a phone?
A: 1. Use a Q-tip with a bit of rubbing alcohol to gently clean the metal mesh filter under the rubber ear tips.
2. Clear all the pairing records on your phone and pair your earbuds again. Turn the volume down one notch on
your phone. Then turn up the volume of both your phone and earbuds with the music/video to the maximum.
3. Make sure your earbuds have enough power.
4. Reset the earbuds to see if the problem still persists:
- Place the earbuds into the charging case and keep the lid open.
- Press and hold the button on the charging case for 10 seconds until 3 LED indicators on the charging case flash
white 3 times and then flash white in sequence continuously. This confirms that the reset was successful.
Q: How should I set the audio input and output on a Windows computer with Life P2i?
A: 1. If you only want to listen to the audio on the computer, select "Life P2i Stereo". If you need to adjust the
volume, adjust both the software and the computer volume.
2. If you need to use a conference app on your computer such as Zoom/Microsoft Teams, please set the audio
input and output of the software as stated below:
- Microphones on the conference software: Life P2i Hands-Free
- Speaker on the conference app: Life P2i Hands-Free
- Select Life P2i Hands-Free as the output on your computer and adjust the volume.
Q: When connected to a computer, why is there no sound when playing songs?
A: Switch between other players and local players to see if the situation is the same. If the issue persists, try the
following:
1. Update the computer's Bluetooth driver.
2. Purchase a Bluetooth adapter that's compatible with the computer system.
Q: Why am I hearing poor sound quality on Life P2i?

A: 1.Try different sizes of ear tips that come with the earbuds and make sure you're wearing the earbuds in the
correct position so they create a tight seal. This will enhance the sound quality and noise cancellation effect.
2. Try different types of music and make sure the input audio source has no distortion or noise.
Q: What should I do if the earbuds have noise or crackle?
A: 1.Reset your earbuds as stated below:
- Put the earbuds into the charging case and keep the lid open. Then, hold the button on the charging case for 10
seconds until the LED flashes red 3 times.
- Release the button for 3-4 seconds, and you will see a pulsing white LED light indicating the Bluetooth pairing
state.
2. Listen to the downloaded music to see if the issue still persists.
3. Make a standard phone call on another phone to see if it makes any difference.
Call
Q: Why is the person on the other end of the call hearing a low and unclear voice?
A: 1. If you are wearing a single earbud, make sure that the other earbud is in the charging case.
2. Make sure "Soundcore Life P2i" is the selected audio output device, turn up the volume on your device, and
ensure the microphones on the earbuds are directed toward your mouth.
3. When talking in noisy environments, you need to increase the volume of your voice.
4. Reset your earbuds as stated below:
- Put the earbuds into the charging case and keep the lid open. Then, hold the button on the charging case for 10
seconds until the LED flashes red 3 times.
- Release the button for 3-4 seconds, and you will see a pulsing white LED light indicating the Bluetooth pairing
state.
5. Make a standard phone call on another phone to see if it makes any difference.
Q: Why is the person wearing the earbuds hearing poor voice quality?
A: 1. If you are wearing a single earbud, make sure that the other earbud is in the charging case.
2. Turn up the volume on your device and ensure the microphones on the earbuds are directed toward your
mouth.
3. When talking in noisy environments, you need to increase the volume of your voice.
4. Reset your earbuds as stated below:
- Put the earbuds into the charging case and keep the lid open. Then, hold the button on the charging case for 10
seconds until the LED flashes red 3 times.
- Release the button for 3-4 seconds, and you will see a pulsing white LED light indicating the Bluetooth
pairing state.
5. Make a standard phone call on another phone to see if it makes any difference.
Q: Why is the person on the other end of the call hearing noise?
A: 1. Avoid interference with other Bluetooth connections and Wi-Fi.
2. Reset your earbuds as stated below:
- Put the earbuds into the charging case and keep the lid open. Then, hold the button on the charging case for 10
seconds until the LED flashes red 3 times.

- Release the button for 3-4 seconds and you will see a pulsing white LED light indicating the Bluetooth pairing
state.
3. Make a standard phone call on another phone to see if it makes any difference.
Q: Why are there disconnections during calls?
A: 1. Make sure that the distance between the earbuds and your device is no greater than 33 ft / 10 m, and there are
no barriers between them.
2. Avoid interference with other Bluetooth connections and Wi-Fi.
3. If you have an Android phone, temporarily disable unnecessary apps running in the background.
4. Try reducing the distance between your right earbud and your audio device, like having your audio device in
your right pocket or holding it on your right side. The right earbud is the primary earbud. It connects to your audio
device and to the left earbud.
5. Reset your earbuds as stated below:
- Put the earbuds into the charging case and keep the lid open. Then, hold the button on the charging case for 10
seconds until the LED flashes red 3 times.
- Release the button for 3-4 seconds, and you will see a pulsing white LED light indicating the Bluetooth pairing
state.
6. Make a standard phone call on another phone to see if it makes any difference.
Charging
Q: How can I make sure that the earbuds charging?
A: Put the earbuds into the charging case. If the LED indicator flashes, the earbuds and charging case are in
contact and charging.
Q: How long does it take to fully charge the earbuds?
A: About 1.5 hours.
Q: How long does it take to fully charge the charging case?
A: About 2 hours under low power conditions.
Q: How long is the playback time of the earbuds?
A: About 6.5 hours at 60% volume.
Q: What should I do if any of the following problems occur?
- The earbuds don’t recharge in the charging case.
- The earbuds stay connected to the device even after being placed in the charging case with the lid closed.
- The earbuds don't turn on when taken out of the charging case.
A: 1. Check if the earbuds are placed correctly in the charging case. Take them out and place them back again to
confirm whether they can be charged normally.
2. Check if the charging case is fully charged. Charge the charging case first, and then confirm whether the
earbuds can be charged normally.
3. Check if there are impurities or foreign objects on the charging pin of the earbuds or the charging case that
affects charging.

4. Clean the charging pins with a dry cloth and an alcohol-based disinfectant. This is to ensure all charging
contact pins on the earbuds and charging case are completely clean and dry of sweat and water. Then, put the
earbuds correctly in the case.