9
05 Troubleshooting
Product Observation Solution
Smart
Catch
Device will not link. (Smart
Connectdeviceashes and
a couple of times).
Device can only link if both the lure box and lower shield
are mounted correctly.
Smart Catch is not operating. Arm the trap and press If you have WisePlan Pro
you can start the trap remotely. (Requires that the trap
is armed).
Smart Catch has sensor error. This means that the sensor must be cleaned.
See description on page 7.
Smart
Catch
& Smart
Eye
Smart Connect device has low
battery.
Change batteries – See description on page 7.
Smart Connect is in linkmode,
but the Smart Connect device is
notlinking.(Deviceashes ).
Reset Smart Connect device, See description on page
8 under explanation of LED lights. After the Smart
Connect device has been resat it can be linked as usual.
Smart Connect device is not
responding. 1. Put the system in Service mode.
The increased frequencythat the Smart Connect contact
the devices with, can be enough to get the device back
in the system.
2. If that does not work try pressing on the device.
3.Ifthatdoes notworktrychanging the device’s batteries.
After battery change you must press on the device.
After a while, when a device has run out of battery power,
its status will change to ”device not responding”. Change
battery and press on the device.
4. If the above also fails, the device can be unlinked from
the Smart Connect, and linked again. See descriptions
of link and unlink on page 6.
If the Smart Connect has lost all contact with the device.
The device can be unlinked from the installation. The
Smart Connect will not be able to contact the device that
does not respond, but after having tried for 2 minutes
the device will be automatically unlinked. The device still
belongs to the Smart Connect, and must therefore be
reset. See description on reset Smart Connect device
on page 8.
Smart
Connect
Smart Connect cannot contact
WisePlan.
If the Smart Connect mainly contacts WisePlan via SMS,
consider moving the Smart Connect to increase the
GPRSsignalquality.Ifthisisthersttimeyoustartthe
Smart Connect, try to change the SIM card to one you
know is working.
Awaiting activation in the Smart
Connect’s display.
Make sure that the Smart Connect is created on
WisePlan. See description on page 5.