Arcserve 7100 Service manual

Arcserve® Unified Data
Protection Appliance User
Guide
Version 6.5

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You can get in direct touch with the same library of information that is shared
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Arcserve UDP Appliance Return Policy
A valid RMA (Return Material Authorization) number is required to return a
product to Arcserve. Contact the Arcserve Technical Support department to obtain
an RMA number. Refer to arcserve.com/support to contact customer care. Support
team can inform where to send the RMA data.
Returns are subject to a re-stocking fee of 10%.Exceptions are: 1) If an order was
fulfilled incorrectly, Arcserve will accept RMA and provide full credit; 2) If a defect-
ive item is returned within 30 days, Arcserve will accept RMA and provide full
credit; and 3) If there are hardware technical issues that are unresolved by support
after a reasonable period of time to resolve, Arcserve will accept RMA and provide
a hardware swap for a unit of equivalent value.
Information needed for the RMA request:
Product serial number (located on the back of the appliance)
Arcserve Order Number
Partner contact name
Partner phone number
Partner Email address
Customer contact name (if available)
Phone number (if available)
Email address (if available)
Description of problem and any troubleshooting already performed.
Shipping service requested and shipping address.
The RMA number must be clearly marked on the outside of the packaging. All
RMAs must be shipped using adequate packaging. All RMAs should be shipped
using a reputable carrier that offers package tracking and insurance. Any shipping
damage or lost RMAs is the responsibility of customer.

Contents
Chapter 1: About Appliance Documentation 9
Language Support 10
Product Documentation 11
Chapter 2: Introducing the Arcserve UDP Appliance 12
Introduction 13
Arcserve Unified Data Protection 14
Arcserve UDP Agent (Linux) 15
Arcserve Replication and High Availability (Arcserve RHA) 16
Arcserve Backup 17
Safety Precautions 18
What is Included in the Box 19
What is Not Included in the Box 20
Available Models 21
Models 7100-7300v 22
Models 7400-7600v 24
Models 8100-8400 26
Controls and Indicators 28
Front Panel 7100-7300v 29
Front Panel 7400-7600v 31
Front Panel 8100-8200 33
Front Panel 8300-8400 35
Rear Panel 7100-7300v 37
Rear Panel 7400-7600v 39
Rear Panel 8100-8200 41
Rear Panel 8300-8400 43
Ports Used by the Appliance 45
Arcserve UDP 46
Components installed on Microsoft Windows 47
Components installed on Linux 49
Production node protected by UDP Linux remotely 50
Arcserve Backup 51
Appliance for Linux Support 52
Chapter 3: Installing the Arcserve UDP Appliance 53
5 Arcserve UDP Appliance User Guide

How to Install Arcserve Backup r17.5 54
How to Install 8100-8200 Series Appliance 56
How to Install 8300-8400 Series Appliance 57
Chapter 4: Understanding Network Configuration 58
How to Configure the NIC Teaming Process 59
How to Disable DHCP Server 61
How to Understand the Network Configuration on the UDP Appliance 62
How to Configure IP Address for the preinstalled Linux Backup Server 66
How to Enable Round Robin on the DNS Server to Balance Load 68
Chapter 5: Upgrading Arcserve UDP on the Appliance 69
How to Apply a License After Upgrading Arcserve Software 70
Upgrade Sequence on the Arcserve UDP Appliance 71
Upgrade the Arcserve UDP Appliance that performs as Arcserve UDP Console and RPS 72
Upgrade the Arcserve UDP Appliance that performs as Arcserve UDP RPS only 73
Upgrade Steps When Two or More Arcserve UDP Appliances Are Used in the Envir-
onment 74
Upgrade the Arcserve UDP Linux Agent on the Arcserve UDP Appliance 75
Upgrade the Arcserve Backup on the Arcserve UDP Appliance 76
Upgrade Sequence for UDP Console, RPS, and Agent 77
Chapter 6: Configuring the Arcserve UDP Appliance 78
How to Configure Network Settings for a UDP Appliance 79
Overview of Creating a Plan Using the UDP Appliance Wizard 83
How to Set up the Arcserve UDP Appliance and Create Plans 84
Additional Information on Adding Nodes to a Plan 93
Add Nodes by Hostname/IP Address 94
Add Nodes by Active Directory 96
Add vCenter/ESX Nodes 98
Add Hyper-V Nodes 100
Configure UDP Appliance as Gateway 102
Clear Configuration and Apply Appliance Factory Reset 103
Apply Arcserve UDP Factory Reset Using Boot Option 105
How to Activate Arcserve Product on the Appliance 108
Chapter 7: Creating Backup Plans 109
Create a Backup Plan for Linux Nodes 110
Create a Backup Plan to a Tape Device 111
Create an On-Appliance Virtual Standby Plan 112
6

Chapter 8: Repairing the Arcserve UDP Appliance 113
Remove and Replace a Hard Drive 114
Chapter 9: Safety Precautions 118
General Safety Precautions 119
Electrical Safety Precautions 121
FCC Compliance 122
Electrostatic Discharge (ESD) Precautions 123
Chapter 10: Changing the IPMI Password 124
How to Change the IPMI Password 125
Chapter 11: Troubleshooting 129
Linux Backup Server Fails to Connect from the Console 130
Backing Up a UDP Appliance from Another Appliance Reports Duplicated Nodes 132
Linux Backup Server Cannot Get the Network DNS Suffix 134
Default Time Zone on the Appliance 135
Licenses Error even when the licenses are available 136
Chapter 12: Best Practices 137
Best Practices for Network Configuration 138
Best Practices for Arcserve UDP Console Migration 141
Best Practices for Set Appliance Image Utility Tool 143
Best Practices for Arcserve UDP Appliance to backup the Linux Backup Server itself 146
Best Practices to Migrate from Arcserve UDP Appliance to Appliance 150
Solution 1 151
Solution 2 155
Best Practices for Arcserve UDP Linux instant VM job to Local Appliance Hyper-V 158
Chapter 13: Acknowledgements 159
putty 160
7 Arcserve UDP Appliance User Guide

Chapter 1: About Appliance Documentation
Arcserve UDP Appliance User Guide helps you understand how to use Arcserve UDP
Appliance. To understand about UDP Appliance, view Introduction. Rest of the sec-
tions help you install and use Arcserve UDP Appliance.
This section contains the following topics:
Language Support 10
Product Documentation 11
Chapter 1: About Appliance Documentation 9

Language Support
Language Support
Documentation is available in English as well as multiple local languages.
A translated product (sometimes referred to as a localized product) includes local
language support for the user interface of the product, online help and other doc-
umentation, as well as local language default settings for date, time, currency, and
number formats.
This release is available in the following languages:
English
Chinese (Simplified)
Chinese (Traditional)
French
German
Italian
Japanese
Portuguese (Brazil)
Spanish
10 Arcserve UDP Appliance User Guide

Product Documentation
Product Documentation
For all Arcserve UDP related documentation, click this link for the Arcserve Docu-
mentation.
The Arcserve UDP Knowledge Center consists of the following documentation:
Arcserve UDP Solutions Guide
Provides detailed information on how to use the Arcserve UDP solution in a
centrally-managed Console environment. This guide includes such information
as how to install and configure the solution, how to protect and restore your
data, how to get reports, and how to manage Arcserve High Availability. Pro-
cedures are centered around use of the Console and includes how to use the
various protection Plans.
Arcserve UDP Release Notes
Provides high-level description of the major features, system requirements,
known issues, documentation issues, and limitations of Arcserve Unified Data
Protection.
Arcserve UDP Agent for Windows User Guide
Provides detailed information on how to use Arcserve UDP Agent in a Windows
operating system. This guide includes such information as how to install and
configure the agent and how to protect and restore your Windows nodes.
Arcserve UDP Agent for Linux User Guide
Provides detailed information on how to use Arcserve UDP Agent in a Linux
operating system. This guide includes such information as how to install and
configure the agent and how to protect and restore your Linux nodes.
Chapter 1: About Appliance Documentation 11

Chapter 2: Introducing the Arcserve UDP Appliance
This section contains the following topics:
Introduction 13
Safety Precautions 18
What is Included in the Box 19
What is Not Included in the Box 20
Available Models 21
Controls and Indicators 28
Ports Used by the Appliance 45
Chapter 2: Introducing the Arcserve UDP Appliance 12

Introduction
Introduction
The Arcserve UDP appliance is the first complete and most cost-effective data pro-
tection appliance, featuring Assured Recovery™. Each Arcserve UDP appliance is a
self-contained, "set and forget" backup and recovery solution. Architected with
cloud-native capabilities, its unmatched ease of deployment and usability combine
with a broad set of features such as global source-based deduplication, multi-site
replication, tape support, and automated data recovery capabilities.The Arcserve
UDP appliance delivers unmatched operational agility and efficiency, and truly sim-
plifies disaster recovery activities.
The Arcserve UDP appliance is fully integrated with the industry-leading Arcserve
Unified Data Protection software pre-installed in state-of-the art hardware. The
appliance provides a complete and integrated data protection solution for all users
to not only meet your current demands, but also the ever-changing backup,
archive, and disaster recovery (DR) requirements of the future.
The following software are preinstalled in the Arcserve UDP appliance:
Arcserve UDP
Arcserve UDP Agent (Linux)
Arcserve Backup
Arcserve Replication and High Availability (RHA)
Each Arcserve UDP appliance comes with a 3-year hardware warranty. Please visit
arcserve.com/udp-appliance-warranty for detailed information about this war-
ranty.
13 Arcserve UDP Appliance User Guide

Introduction
Arcserve Unified Data Protection
The Arcserve UDP software is a comprehensive solution to protect complex IT envir-
onments. The solution protects your data residing in various types of nodes such as
Windows, Linux, and virtual machines on VMware ESX Servers or Microsoft Hyper-
V Servers. You can back up data to either a local machine or a recovery point
Server. A recovery point Server is a central Server where backups from multiple
sources are stored.
Arcserve UDP provides the following capabilities:
Back up the data to deduplication/non-deduplication data stores on recovery
point Servers
Back up recovery points to tape, using integration with Arcserve Backup (which
is also included within the appliance)
Create virtual standby machines from backup data
Replicate backup data to recovery point Servers and remote recovery point
Servers
Restore backup data and performs Bare Metal Recovery (BMR)
Copy selected data backup files to a secondary backup location
Configure and manage Arcserve Full System High Availability (HA) for critical
Servers in your environment
Arcserve UDP replicates backup data that is saved as recovery points from one
Server to another recovery point Server. You can also create virtual machines from
the backup data that can act as standby machines when the source node fails. The
standby virtual machine is created by converting recovery points to VMware ESX or
Microsoft Hyper-V virtual machine format.
The Arcserve UDP solution provides integration with Arcserve High Availability.
After you create scenarios in Arcserve High Availability, you can then manage and
monitor your scenarios and perform operations like adding or deleting destination
machines.
Chapter 2: Introducing the Arcserve UDP Appliance 14

Introduction
Arcserve UDP Agent (Linux)
Arcserve UDP Agent (Linux) is a disk-based backup product that is designed for
Linux operating systems. It provides a fast, simple, and reliable way to protect and
recover critical business information. Arcserve UDP Agent (Linux) tracks changes on
a node at the block level and then backs up only those changed blocks in an incre-
mental process. As a result, it lets you perform frequent backups, reducing the size
of each incremental backup (and the backup window) and providing a more up-to-
date backup. Arcserve UDP Agent (Linux) also provides the capability to restore
files or folders and perform a bare metal recovery (BMR) from a single backup.
You can store the backup information either on a Network File System (NFS) share
or in the Common Internet File System (CIFS) share, in the backup source node.
The latest version of Arcserve UDP Agent (Linux) is preinstalled in a virtual machine
within the appliance. This virtual machine becomes the Linux Backup Server. Arc-
serve UDP Agent (Linux) is installed at the default installation path in the UDP Appli-
ance.
When you open the Console, the Linux Backup Server is already added to the Con-
sole. The native host name of the Linux Backup Server is Linux-BackupSvr. However,
on the Console, the Linux Backup Server adopts the host name of the Appliance
with port 8018 configuration. The Linux Backup Server works behind NAT through
port direction. The Linux Backup Server uses port 8018 to communicate and trans-
fer the data (What does this mean for the users? Does this mean any Linux com-
puter within the same domain/network can communicate with the Linux Backup
Server) in the Arcserve UDP Appliance.
Note: For more information about creating backup plans and restoring Linux
machines, see Arcserve UDP Agent for Linux User Guide.
The Linux Backup Server uses the following default login information:
Username – root
Password - Arcserve
Note: We recommend to change the default password.
15 Arcserve UDP Appliance User Guide

Introduction
Arcserve Replication and High Availability (Arcserve
RHA)
Arcserve RHA is a solution based on asynchronous real-time replication and auto-
mated application switchover and switchback to provide cost-effective business con-
tinuity for virtual environments on Windows Servers.
Arcserve RHA lets you replicate data to a local or remote Server, helping you to
recover that data if you face a Server crash or site disaster. You may switch your
users to the replica Server manually, or automatically, if you have licensed High
Availability.
You can download the full installation package of Arcserve RHA from Arcserve web-
site to install all components. For details, refer to Arcserve RHA online documents.
Chapter 2: Introducing the Arcserve UDP Appliance 16

Introduction
Arcserve Backup
Arcserve Backup is a high-performance data protection solution that addresses the
needs of businesses with heterogeneous environments. It provides flexible backup
and restore performance, easy administration, broad device compatibility, and reli-
ability. It helps you to maximize your data storage abilities that lets you customize
your data protection strategies based on your storage requirements. In addition,
the flexible user interface allows advanced configurations and provides a cost-
effective way for users at all levels of technical expertise to deploy and maintain an
extensive range of agents and options.
Arcserve Backup delivers comprehensive data protection for distributed envir-
onments and provides virus-free backup and restore operations. An extensive set of
options and agents extends data protection throughout the enterprise and delivers
enhanced functionality, including online hot backup and restore of application and
data files, advanced device and media management, and disaster recovery.
UDP Appliance includes integration with Arcserve Backup for performing a backup
to tape. Arcserve Backup is installed at "C:\Program Files (x86)\Arcserve" on your
computer after you run InstallASBU.bat. The components installed in the UDP Appli-
ance lets you back up the destination of Arcserve UDP to a tape.
You can download the full installation package of Arcserve Backup from Arcserve
website to install other components. For details, refer to Arcserve Backup online
r17.5 online documents.
Arcserve Backup Server uses the following default login information:
Username -- caroot
Password -- Arcserve
17 Arcserve UDP Appliance User Guide

Safety Precautions
Safety Precautions
For your safety, please read and follow all instructions before attempting to
unpack, connect, install, power on, or operate an Arcserve UDP appliance. Failure
to adhere to the safety precautions can result in personal injury, equipment dam-
age, or malfunction.
For more information about the safety precautions, see the Safety Precautions
Appendix.
Chapter 2: Introducing the Arcserve UDP Appliance 18

What is Included in the Box
What is Included in the Box
The following items are contained in the box:
Arcserve UDP Appliance (serial number label is located on rear of appliance)
Power cable: 1
Network Cables: 1 red, 1 blue (3-feet long each)
IPMI port cable: 1 (7-feet long)
Rail/Rack Mounting Kit - consisting of 2 quick-install outer rails, 2 inner rail
extensions, 3 rail adapters (standard rail mounting only), and attaching hard-
ware (as needed)
Arcserve faceplate
Microsoft Client Access License
Note: Inspect the box that the appliance was shipped in and ensure that no items
are missing from the box and that there are no visible signs of damage. If any items
are missing or damaged, please retain all packaging materials and contact Arc-
serve Support immediately at: https://www.arcserve.com/support.
19 Arcserve UDP Appliance User Guide

What is Not Included in the Box
What is Not Included in the Box
The following items are not included in the box and may be needed for installation
and configuration of the appliance:
Monitor
Keyboard
External Storage Device (if needed)
Chapter 2: Introducing the Arcserve UDP Appliance 20