Arcserve Appliance X Series User manual

Hardware Setup Guide
Arcserve
Appliance X Series Storage Node Installation Guide

Arcserve Appliance X Series Storage Node Hardware Installation Guide /2
Hardware Setup Guide
Section 1 Product Ratings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Section 2 Site Preparation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Section 3 Unpacking the 5U Storage System Enclosure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Section 4 Installing the Rails and the 5U Storage System Enclosure in the Rack . . . . . . . . . . . . . . . . . . . . 5
Section 5 Installing the DDICs into the 5U Storage System Enclosure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Section 6 Rear Panel Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Section 7A Rear Panel Controller Modules - A and B Ports Detail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Section 7B Rear Panel Controller Modules - A and B LED Detail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Section 8 Rear Panel Fan Cooling Modules 0 through 4 Detail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Section 9 Rear Panel Power Supply Units 0 and 1 Detail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Section 10 Cabling the Server to the Storage Array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Section 11 Front Panel Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Section 12 Run Arcserve Appliance Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Section 13 Access Arcserve Unified Data Protection (UDP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Section 14 Contact Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Section 15 Warranty Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Table of Contents

Arcserve Appliance X Series Storage Node Hardware Installation Guide /3
Hardware Setup Guide
1. Product Ratings
Setup location, rack and appliance precautions
nElevated Operating Ambient Temperature - If installed in a closed or multi-unit rack assembly, the operating
ambient temperature of the rack environment may be greater than room ambient temperature. Therefore,
consideration should be given to installing the equipment in an environment compatible with the maximum
ambient temperature (Tma) specified by the manufacturer.
Always keep the rack’s front door and all panels and components on the appliances closed when not servicing
to maintain proper cooling.
nReduced Air Flow - Installation of the equipment in a rack should be such that the amount of air flow required
for safe operation of the equipment is not compromised. Leave enough clearance, approximately 25 inches in
the front, and 30 inches in the back of the rack to enable you to access appliance components and allow for
suicient air flow.
nMechanical Loading - Mounting of the equipment in the rack should be such that a hazardous condition is not
achieved due to uneven mechanical loading.
ALL RACKS MUST BE MOUNTED SECURELY. Ensure that all leveling jacks or stabilizers are properly
attached to the rack. If installing multiple appliances in a rack, make sure the overall loading for each branch
circuit does not exceed the rated capacity.
Do not slide more than one appliance out from the rack at a time. Extending more than one appliance at a time
may result in the rack becoming unstable. Install your appliance in the lower part of the rack because of its
weight and also for ease in accessing appliance components.
nCircuit Overloading - Consideration should be given to the connection of the equipment to the supply circuit
and the eect that overloading of the circuits might have on overcurrent protection and supply wiring. Appropriate
consideration of equipment nameplate ratings should be used when addressing this concern.
nReliable Earthing - Reliable earthing of rack-mounted equipment should be maintained. Particular attention
should be given to supply connections other than direct connections to the branch circuit (e.g. use of power strips).
Install near appropriate AC outlets, and Ethernet hubs or individual jacks. Be sure to install an AC Power Disconnect
for the entire rack assembly. The Power Disconnect must be clearly marked. Ground the rack assembly properly
to avoid electrical shock.
2. Site Preparation
Power Heat Voltage Frequency Current
2200W 7507 BTU 200-240 VAC 50/60 Hz 11.07-9.23A (x2)
System power
5U Physical system
nBase System HxWxD H: 22.23 cm (8.75 inches) x W: 48.30 cm (19.01 inches) x D: 97.47 cm (38.31 inches)
nWeight (empty) 64.00 kg (141.00 lbs) without drives
nWeight (max config) 135.00 kg (298.00 lbs)

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Arcserve Storage System Hardware Installation Guide /4
Hardware Setup Guide
3. Unpacking the 5U Storage System Enclosure
Before you begin
Examine the packaging for crushes, cuts, water damage, or any other evidence of mishandling during transit. If you
suspect that damage has happened, photograph the package before opening, for possible future reference. Retain the
original packaging materials for use with returns.
The 5U storage system enclosure ship kit includes:
nDocumentation
n5U storage appliance enclosure
nTwo power cables
nSeparately packaged disk drives (5U enclosure only)
nFibre Channel or iSCSI SFP+ transceivers or cables
(one per host port)
nHost cables (1 per controller module host port)
nExpansion cables (1 per expansion module)
nOptional enclosure bezel set with key (1 per 5U enclosure)
nAppropriate rackmount kit for 5U storage system enclosure
WARNING
Before you set up and operate your 5U storage system, review the safety instructions included in the shipping carton.
CAUTION
nA 5U enclosure does not ship with Disk Drive in Carriers (DDICs) installed, but the rear panel controller modules or IOMs
are installed. This partially populated enclosure is weights approximately 64 kg (142 lb). You need a minimum of two people
to remove the enclosure from the box.
nBEFORE LIFTING THE ENCLOSURE: A 5U enclosure, which is delivered without DDICs installed, requires two people to li it
from the box. A mechanical li is required to hoist the enclosure for positioning in the rack.
The 5U storage system enclosure
and installation parts:
Storage system enclosure
DDICs (Disk Drives in Carriers)*
Documentation
Rackmount le rail (5U84)
Rackmount right rail (5U84)
Drawers (behind bezel)
1
2
3
4
5
6
*NOTE: DDICs ship in a separate container and must be
installed into the enclosure drawers during product
installation. For rackmount installations, due to the
weight DDICs are installed aer the enclosure is mounted
in the rack.

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ABC
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Arcserve Appliance X Series Storage Node Hardware Installation Guide /5
Hardware Setup Guide
CAUTION
Use of a mechanical assistant to install and
align the appliance into the rack rails is required.
70 lbs+
IMPORTANT!
Install the appliance into the rack prior to installing any INTERNAL hard disk drives due to the weight of the appliance.
4. Installing the Rails and the 5U Storage System Enclosure in the Rack
Item Description
1Fastening screws (A)
2Le rail
3Rear rack post (square hole)
4Clamping screw (B)
5Clamping screw (B)
6Rail location pins (quantity of 4 per rail)
75U chassis section shown for reference
Item Description
8Front rack post (square hole)
9Middle slide locking screws
10 5U chassis section shown for reference
11 Fastening screw (C)
12 Rail kit fastening hardware for rackmount
installation
A= Fastening; B= Clamping; C= Fastening
The 5U enclosure is shipped without the disks installed. Before mounting, also remove the rear panel modules
to reduce the enclosure weight.
Step 1: With the preassembled rails at their shortest length, locate the rail location pins inside the front of the rack.
Extend the length of the rail assembly to position the rear location pins. Ensure the pins are fully inserted
in the square or round holes in the 19 inch rack posts.
Step 2: Fully tighten all clamping screws (see Babove) and middle slide locking screws (see 9above).
Step 3: Ensure the four rear space clips (not shown) are fitted to the edge of the rack post.
Step 4: Slide the 5U enclosure straight in until it is fully seated on the rails.
Step 5:Fasten the front and rear of the enclosure using the four enclosure
fastening screws (see Aabove) as shown. Secure the brackets to the
rails (le hand rail shown above).
Step 6: Reinsert the rear panel modules and proceed to Section 5on page 6.
The 5U storage system hardware kit includes:
The 5U storage system enclosure installation:
CAUTION
Once the enclosure is mounted, dispose of
the liing straps. The straps are not suitable
for reuse.

Arcserve Appliance X Series Storage Node Hardware Installation Guide /6
Hardware Setup Guide
Step 1: Locate the carton that contains the DDICs shipped with the product that need to be installed in each of the
5U drawers in the enclosure. Each drive is labeled with a number that corresponds to the drawer slot that it
needs to be installed in.
Step 2: Ensure that you adhere to the following guidelines to install the DDICs in the drawers:
nThe minimum number of disks that are supported by the enclosure is 28, 14 in each drawer.
nDDICs must be added to disk slots in complete rows (14 disks at a time).
Step 3: The drives are numbered beginning at the front of each drawer, install each DDIC consecutively by number,
and alternately between the top drawer and the bottom drawer. For example, first install the DDICs 0-13 in
slots 0–13 in the top drawer, and then DDICs 42–55 in slots 42-55 in the bottom drawer. Aer that, install slots
14–27, and so on.
nThe number of populated rows must not dier by more than one row between the top and bottom drawers.
nHard disk drives (HDD) and solid-state drives (SDD) can be mixed in the same drawer.
nHDDs installed in the same row should have the same rotational speed.
nDDICs holding 3.5" disks can be intermixed with DDICs holding 2.5" disks in the enclosure. However, each
row should be populated with disks of the same form factor (all 3.5" disks or 2.5" disks).
5. Installing the DDICs into the 5U Storage System Enclosure
This image shows an example
of a drawer that is fully populated
with DDICs
This image shows an example of a partially
populated drawer with drive labeling.
CAUTION
nObserve the hot surface label that is aixed
to the drawerOperating temperatures inside
enclosure drawers can reach 60°C (140°F) .
Take care when opening drawers and
removing DDICs.
nTo prevent a rack from tipping over, drawer
interlocks stop users from opening both
drawers simultaneously. Do not attempt to
force open a drawer when the other drawer
in the enclosure is already open. In a rack
containing more than one U84 enclosure,
do not open more than one drawer per rack
at a time.

Arcserve Appliance X Series Storage Node Hardware Installation Guide /7
Hardware Setup Guide
6. Rear Panel Components
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Fan Control Module (FCM) slot 0
Power Supply Unit (PSU) slot 0
Fan Control Module (FCM) slot 1
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Fan Control Module (FCM) slot 2
Power Supply Unit (PSU) slot 1
Fan Control Module (FCM) slot 3
Fan Control Module (FCM) slot 4
1
2
3
4
Back-end expansion SAS port
Ethernet port used by management interfaces
USB serial port (CLI)
3.5 mm serial port (CLI)
5
6
7
8
3.5 mm serial ports (service only)
Reset button
SAS ports 3 and 2
SAS ports 1 and 0
CAUTION
Slide rail/mounted equipment is not
to be used as a shelf or a work space.
7A. Rear Panel Controller Modules - A and B Ports Detail
Continued on the next page

Arcserve Appliance X Series Storage Node Hardware Installation Guide /8
Hardware Setup Guide
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Expansion Port Status nGreen — The port is connected and the link is up.
Network Port Link Speed nO — Link is up at 10/100base-T negotiated speeds.
nAmber — Link is up and negotiated at 1000base-T.
Network Port Activity Status nO — The Ethernet link is not established, or the link is down.
nGreen — The Ethernet link is up (applies to all negotiated link speeds).
Cache Status3nGreen — Cache is dirty (contains unwritten data) and operation is normal.
The unwritten information can be log or debug data that remains in the
cache, so a green cache status LED does not, by itself, indicate that any user
data is at risk or that any action is necessary.
nO — In a working controller, cache is clean (contains no unwritten data).
This is an occasional condition that occurs while the system is booting.
nBlinking green — A CompactFlash flush or cache self-refresh is in progress,
indicating cache activity.
Identify nWhite — The controller module is being identified.
OK to Remove nO — The controller is not prepared for removal.
nBlue — The controller module is prepared for removal.
Fault nO — The controller is operating normally.
nAmber — A fault has been detected or a service action is required.
nBlinking amber — Hardware-controlled power-up or a cache flush or restore error.
OK nGreen — The controller is operating normally.
nBlinking green — System is booting.
nO — The controller module is not OK, or is powered o.
7B. Rear Panel Controller Modules - A and B LED Detail (continued)

Arcserve Appliance X Series Storage Node Hardware Installation Guide /9
Hardware Setup Guide
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2
3
4
1
2
3
4
Module release latch
Handle
Module OK LED (Green)
Fan Fault LED (Amber / blinking amber)
8. Rear Panel Fan Cooling Modules 0 through 4 Detail
12 34
5
5
67
1
2
3
4
Module release latch
Handle
PSU Fault LED (Amber / blinking amber)
AC Fail LED (Amber / blinking amber)
5
6
7
Power OK LED (Green)
AC power inlet
Power I/O switch
9. Rear Panel Power Supply Units 0 and 1 Detail

Arcserve Appliance X Series Storage Node Hardware Installation Guide /10
Hardware Setup Guide
On the server install the first cable into Slot 1, Port 1 (le port of HBA), then connect the
other end to the Storage Unit, Controller A, SAS port 0.
On the server install the second cable into Slot 1, Port 0 (right port of HBA), then connect the
other end to the Storage Unit, Controller B, SAS port 0.
On the server install the third cable into Slot 8, Port 0 (le port of HBA), then connect the
other end to the Storage Unit, Controller A, SAS port 1.
On the server install the fourth cable into Slot 8, Port 1 (right port of HBA), then connect the
other end to the Storage Unit, Controller B, SAS port 1.
10. Cabling the Server to the Array
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Le Control Panel (see detail below)
Top Right Drawer LEDsTop Le Drawer LEDs (see detail on page 11)
Bottom Right Drawer LEDs
Bottom Le Drawer LEDs
5U Enclosure Drawer (Slot 0 = Top Drawer)
5U Enclosure Drawer (Slot 1 = Bottom Drawer)
Arcserve Appliance X Series Storage Node Hardware Installation Guide /11
Hardware Setup Guide
11. Front PanelOperation
Continuedonthe next page
A
B
C
D
E
F
IndicatorStatus
AUnit identification display (UID)1nGreen (seven-segment display:
enclosure sequence)
BSystem power on/Standby nConstant green: positive power on indication
nConstant amber: system in standby
(not operational)
CModule fault2nConstant or blinking amber: fault present
DLogical status3nConstant or blinking amber: fault present
ETop drawer fault nConstant or blinking amber: fault present
in drive, cable, or sideplane
FBottom drawer fault nConstant or blinking amber: fault present
in drive, -cable, or sideplane
1Unit identificationdisplay: The UID is a dual seven-segment display that shows the numerical position of the enclosure in the
cabling sequence. This is also called the enclosure ID. The controller enclosure ID is 0.
2Module fault LED display: LED turns amber when experiencing a system hardware fault. This LED helps you identify the
component causing the fault, which can be associated with a Fault LED on a controller module, IOM, PSU, FCM, DDIC, or drawer.
3Logical status LED display: This LED indicates a change of status or fault from something other than the enclosure management
system. This may be initiated from the controller module or an external HBA. The indication is typically associated with a DDIC and
LEDs at each disk position within the drawer, which help to identify the DDIC aected.
Le ControlPanelDetail:
Opening a drawer does not interrupt the functioning of the storage system.
DDICs can be hot-swapped while the enclosure is in operation. However,
drawers must not be le open for longer than two minutes, or airflow
and cooling will be compromised.
NOTE: During normal operation, drawers should be closed to ensure
proper airflow and cooling within the enclosure. A drawer is designed
to support its own weight, plus the weight of installed DDICs, when
fully opened.

Arcserve Appliance X Series Storage Node Hardware Installation Guide /12
Hardware Setup Guide
11. Front Panel Operation (continued)
Drawer Control Panel Detail:
A
E
B
D
C
F
G
A
B
C
D
E
F
G
Sideplane OK / Power Good
Drawer fault
Logical fault
Cable fault
Drawer LED activity (See chart below for details)
Drawer pull handle
Anti-tamper lock
LED Activity Status / Description
Sideplane OK/Power Good Green if the sideplane is working and there are no power problems.
Drawer Fault Amber if a drawer component has failed. If the failed component is a
disk, the LED on the failed DDIC will light amber.If the disks are OK,
contact your service provider to identify the cause of the failure, and
resolve the problem.
CAUTION: The sideplanes on the enclosure drawers are not
hot swappable or customer serviceable.
Logical Fault Amber (solid) indicates a disk fault. Amber (blinking) indicates that one
or more storage systems are in an impacted state.
Cable Fault Amber indicates the cabling between the drawer and the back of the
enclosure has failed. Contact your service provider to resolve the problem.
Activity Bar Graph Displays the amount of data I/O from zero segments lit (no I/O) to all six
segments lit (maximum I/O).
E

Arcserve Appliance X Series Storage Node Hardware Installation Guide /13
Hardware Setup Guide
14. Access Arcserve Unified Data Protection (UDP)
Arcserve UDP is a comprehensive solution to protect complex IT environments. The source-side and global
deduplication solution protects your data residing in various types of nodes such as Windows, Linux, and virtual
machines on VMware ESX servers or Microso Hyper-V servers. You can back up data to either a local machine
or a recovery point server. A recovery point server is a central server where backups from multiple sources are
stored and can be globally deduplicated. For more information about Arcserve UDP, see the Knowledge Center at:
arcserve.com/udp-knowledge-center.
Arcserve UDP provides the following capabilities:
nBack up the data to deduplication/non-deduplication data stores on recovery point servers
nBack up recovery points to tape
nCreate virtual standby machines from backup data
nReplicate backup data to recovery point servers and remote recovery point servers
nRestore backup data and perform Bare Metal Recovery (BMR)
nCopy selected data backup files to a secondary backup location
13. Run Arcserve Appliance Wizard
1. When power is initially applied to the appliance, the Arcserve Appliance Wizard is launched. Navigate
through each page of the wizard. For more information about the wizard, see the Arcserve Appliance
User Guide (arcserve.com/udp-appliance-userguide).
Note: Aer selecting the Operating System language, a screen to enter Windows license may come up.
Skip to proceed here, the OS is already licensed and activated.
The wizard lets you perform the following tasks:
nDefine the Appliance host name.
nSpecify LAN connections for the Appliance.
nConfigure email and alert settings.
nCreate protection plans. A protection plan lets you define source nodes, backup destination,
and configure a backup schedule.
Upon completion of the wizard, Arcserve Appliance launches the UDP console at the dashboard page.

Arcserve Appliance X Series Storage Node Hardware Installation Guide /14
Hardware Setup Guide
15. Contact Support
If you encounter any issues with your appliance, please visit our Arcserve Support site to search our Knowledge Base
for solutions to common problems or to get Live Support for immediate assistance (the serial number is located on
rear of appliance) at: arcserve.com/support.
16. Warranty
Each Arcserve Appliance comes with a 3-year hardware warranty. For detailed information about this warranty,
please visit: arcserve.com/udp-appliance-warranty.
Copyright © 2021 Arcserve (USA), LLC and its ailiates and subsidiaries. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their
respective owners. This document is for your informational purposes only. Arcserve assumes no responsibility for the accuracy or completeness of the information. To the extent
permitted by applicable law, Arcserve provides this document “as is” without warranty of any kind, including, without limitation, any implied warranties of merchantability, fitness
for a particular purpose, or non-infringement. In no event will Arcserve be liable for any loss or damage, direct or indirect, from the use of this document, including, without limitation,
lost profits, business interruption, goodwill or lost data, even if Arcserve is expressly advised in advance of the possibility of such damage.
For more information on Arcserve, please visit arcserve.com, or call +1.844.639.6792