Arcserve 7000 Series User manual
Arcserve® Appliance User
Guide
Version 6.5
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Arcserve Appliance Return Policy
A valid RMA (Return Material Authorization) number is required to return a
product to Arcserve. Contact the Arcserve Technical Support department to obtain
an RMA number. Refer to arcserve.com/support to contact customer care. Support
team can inform where to send the RMA data.
Returns are subject to a re-stocking fee of 10%.Exceptions are: 1) If an order was
fulfilled incorrectly, Arcserve will accept RMA and provide full credit; 2) If a defect-
ive item is returned within 30 days, Arcserve will accept RMA and provide full
credit; and 3) If there are hardware technical issues that are unresolved by support
after a reasonable period of time to resolve, Arcserve will accept RMA and provide
a hardware swap for a unit of equivalent value.
Information needed for the RMA request:
Product serial number (located on the back of the appliance)
Arcserve Order Number
Partner contact name
Partner phone number
Partner Email address
Customer contact name (if available)
Phone number (if available)
Email address (if available)
Description of problem and any troubleshooting already performed.
Shipping service requested and shipping address.
The RMA number must be clearly marked on the outside of the packaging. All
RMAs must be shipped using adequate packaging. All RMAs should be shipped
using a reputable carrier that offers package tracking and insurance. Any shipping
damage or lost RMAs is the responsibility of customer.
Contents
Chapter 1: About Arcserve Appliance Documentation 1
Language Support 2
Product Documentation 3
Chapter 2: Introducing the Arcserve Appliance 5
Introduction 6
Arcserve Unified Data Protection 7
Arcserve UDP Agent (Linux) 8
Arcserve Replication and High Availability (Arcserve RHA) 9
Arcserve Backup 10
Safety Precautions 11
What is Included in the Box 12
What is Included in the Box of Appliance 8000 Series 13
What is Included in the Box of Appliance 9000 Series 14
What is Not Included in the Box 15
Available Models 16
Models 7100-7300v 17
Models 7400-7600v 19
Models 8100-8400 21
Models 9012 - 9504DR 23
Controls and Indicators 25
Front Panel 7100-7300v 26
Front Panel 7400-7600v 28
Front Panel 8100-8200 30
Front Panel 8300-8400 32
Front Panel 9012-9048 34
Front Panel 9072 DR - 9504 DR 36
Rear Panel 7100-7300v 37
Rear Panel 7400-7600v 39
Rear Panel 8100-8200 41
Rear Panel 8300-8400 43
Rear Panel 9012-9048 45
Rear Panel 9072DR-9504DR 47
Ports Used by the Appliance 49
5 Arcserve Appliance User Guide
Arcserve UDP 50
Components installed on Microsoft Windows 51
Components installed on Linux 56
Node protected by UDP Linux remotely 57
Arcserve Backup 58
Appliance for Linux Support 59
How to Add Ports to CentOS 6.6 x64 Firewall 60
Chapter 3: Installing the Arcserve Appliance 62
How to Install Arcserve Backup r17.5 SP1 63
How to Install 8100-8200 Series Appliance 64
How to Install 8300-8400 Series Appliance 65
How to Install 9012-9048 Series Appliance 65
How to Install 9072-9504DR Series Appliance 65
Chapter 4: Upgrading Arcserve UDP on the Appliance 66
How to Apply a License After Upgrading Arcserve Software 67
Upgrade Sequence on Arcserve Appliance 68
Upgrade the Arcserve Appliance Used as Arcserve UDP Console and RPS 69
Upgrade the Arcserve Appliance Used as Arcserve UDP RPS 70
Upgrade Steps When Two or More Arcserve Appliance Are Used in the Environment 71
Upgrade the Arcserve UDP Linux Agent on the Arcserve Appliance 72
Upgrade the Arcserve Backup on the Arcserve Appliance 73
Upgrade Sequence for UDP Console, RPS, and Agent 74
Chapter 5: Configuring the Arcserve Appliance 75
How to Configure Network Settings for Arcserve Appliance 76
How to Set Up the Arcserve Appliance 81
Configure Arcserve Appliance as Gateway 90
Chapter 6: Working with Arcserve Appliance 91
Activate Arcserve Product on the Appliance 92
Create a Plan Using Arcserve Appliance Wizard 93
Add Nodes to a Plan 94
Add Nodes by Hostname/IP Address 95
Add Nodes by Active Directory 97
Add vCenter/ESX Nodes 99
Add Hyper-V Nodes 102
Create a Backup Plan for Linux Nodes 104
6
Create a Backup Plan to a Tape Device 105
Create an On-Appliance Virtual Standby Plan 106
Create Plan to Backup the Linux Backup Server 107
Setting-up to Perform Linux Instant VM Job to Local Appliance Hyper-V 112
Migrate Arcserve UDP Console Using ConsoleMigration.exe 113
Migrate Pre-installed Linux Backup Server to CentOS 7.4 115
Perform Migration between Arcserve Appliances 117
Solution 1 118
Solution 2 123
Modify the Input Source of Pre-installed Linux Backup Server 126
Chapter 7: Monitoring the Appliance Server Remotely 130
Working with IPMI 131
How to Change IPMI Password 132
How to Upgrade IPMI Firmware 135
Working with Integrated Dell Remote Access Controller (iDRAC) 136
Chapter 8: Restoring or Repairing the Arcserve Appliance 138
Apply Arcserve UDP Factory Reset Using Boot Option in 7000-8000 Series Appliance139
Apply Arcserve UDP Factory Reset Using Boot Option in 9012-9504DR Series Appli-
ance 142
Clear Configuration and Apply Appliance Factory Reset 145
How to Replace Factory Reset Image Using Set Appliance Image Utility 148
Remove and Replace a Hard Drive 152
How to Perform Bare Metal Recovery (BMR) without Preserving Data 154
How to Perform Bare Metal Recovery (BMR) and Preserving Data 169
Chapter 9: Performing Appliance Capacity Expansion 177
Working with Expansion Kit in Arcserve Appliance 9012-9504 DR Models 178
Connecting Appliance Expansion Shelf to the Appliance Server 184
Appliance Infield Expansion for all the Available Models 185
What is included in the box 195
How to Connect the Appliance Expansion Shelf to the Appliance Server 198
How to Modify Arcserve UDP Data store 206
Adding a Data Path on Expansion Shelf to Arcserve UDP Data Store 207
Migrating Hash Destination to the new SSD 208
Checking the Overall Capacity of Data Store from Arcserve UDP Console 209
Resuming all the plans from Arcserve UDP Console 210
Chapter 10: Working with Network Configuration 211
7 Arcserve Appliance User Guide
Understanding the Network Configuration Details 212
How to Configure the NIC Teaming Process 217
How to Disable DHCP Server 219
How to Configure IP Address for the Preinstalled Linux Backup Server 220
How to Enable Round Robin on the DNS Server to Balance Load 222
Chapter 11: Understanding Safety Precautions 224
General Safety Precautions 225
Electrical Safety Precautions 227
FCC Compliance 228
Electrostatic Discharge (ESD) Precautions 229
Chapter 12: Troubleshooting 230
Linux Backup Server Fails to Connect from the Console 231
Backing Up Arcserve Appliance from Another Appliance Reports Duplicated Nodes 233
Linux Backup Server Cannot Communicate with Any Node in the Network 234
Linux Backup Server Cannot Get the Network DNS Suffix 236
Default Time Zone on the Appliance 237
Licenses Error even when the licenses are available 238
Arcserve UDP Console Shows Error while adding Remote Console in Replicate to a
Remotely Managed RPS Task 239
Unable to Perform VSB Task Using Another Appliance as Monitor 241
IVM Job Fails to Create Linux IVM to ESXi Server with HBBU Session on Appliance
Data Store 243
Chapter 13: Applying Best Practices 244
Best Practices for Network Configuration 245
Best Practices for Windows Defender with PowerShell cmdlets 248
Chapter 14: Acknowledgements 250
PuTTY 251
8
Chapter 1: About Arcserve Appliance Documentation
Arcserve Appliance User Guide helps you understand how to use Arcserve Appli-
ance. To understand about Arcserve Appliance, view Introduction. Rest of the sec-
tions help you install and use Arcserve Appliance.
This section contains the following topics:
Language Support 2
Product Documentation 3
Chapter 1: About Arcserve Appliance Documentation 1
Language Support
Language Support
Documentation is available in English as well as multiple local languages.
A translated product (sometimes referred to as a localized product) includes local
language support for the user interface of the product, online help and other doc-
umentation, as well as local language default settings for date, time, currency, and
number formats.
This release is available in the following languages:
English
Chinese (Simplified)
Chinese (Traditional)
French
German
Italian
Japanese
Portuguese (Brazil)
Spanish
2 Arcserve Appliance User Guide
Product Documentation
Product Documentation
For all Arcserve UDP related documentation, click this link for the Arcserve Docu-
mentation.
The Arcserve UDP Knowledge Center consists of the following documentation:
Arcserve UDP Solutions Guide
Provides detailed information on how to use the Arcserve UDP solution in a
centrally-managed Console environment. This guide includes such information
as how to install and configure the solution, how to protect and restore your
data, how to get reports, and how to manage Arcserve High Availability. Pro-
cedures are centered around use of the Console and includes how to use the
various protection Plans.
Arcserve UDP Release Notes
Provides high-level description of the major features, system requirements,
known issues, documentation issues, and limitations of Arcserve Unified Data
Protection.
Arcserve UDP Agent for Windows User Guide
Provides detailed information on how to use Arcserve UDP Agent in a Windows
operating system. This guide includes such information as how to install and
configure the agent and how to protect and restore your Windows nodes.
Arcserve UDP Agent for Linux User Guide
Provides detailed information on how to use Arcserve UDP Agent in a Linux
operating system. This guide includes such information as how to install and
configure the agent and how to protect and restore your Linux nodes.
Chapter 1: About Arcserve Appliance Documentation 3
Chapter 2: Introducing the Arcserve Appliance
This section contains the following topics:
Introduction 6
Safety Precautions 11
What is Included in the Box 12
What is Not Included in the Box 15
Available Models 16
Controls and Indicators 25
Ports Used by the Appliance 49
Chapter 2: Introducing the Arcserve Appliance 5
Introduction
Introduction
Arcserve Appliance is the first complete and most cost-effective data protection
appliance, featuring Assured Recovery™. Each Arcserve Appliance is a self-con-
tained, "set and forget" backup and recovery solution. Architected with cloud-native
capabilities, its unmatched ease of deployment and usability combine with a broad
set of features such as global source-based deduplication, multi-site replication,
tape support, and automated data recovery capabilities.The Arcserve Appliance
delivers unmatched operational agility and efficiency, and truly simplifies disaster
recovery activities.
The Arcserve Appliance is fully integrated with the industry-leading Arcserve Uni-
fied Data Protection software pre-installed in state-of-the art hardware. The appli-
ance provides a complete and integrated data protection solution for all users to
not only meet your current demands, but also the ever-changing backup, archive,
and disaster recovery (DR) requirements of the future.
The following software are pre-installed in the Arcserve Appliance:
Arcserve UDP
Arcserve UDP Agent (Linux)
Arcserve Backup
Arcserve Replication and High Availability (RHA)
Arcserve Appliance is defined with Hardware Warranty. Please visit arc-
serve.com/arcserve-appliance-warranty for detailed information about this war-
ranty.
6 Arcserve Appliance User Guide
Introduction
Arcserve Unified Data Protection
The Arcserve UDP software is a comprehensive solution to protect complex IT envir-
onments. The solution protects your data residing in various types of nodes such as
Windows, Linux, and virtual machines on VMware ESX Servers or Microsoft Hyper-
V Servers. You can back up data to either a local machine or a recovery point
Server. A recovery point Server is a central Server where backups from multiple
sources are stored.
For more information about supported operating systems, see Compatibility
Matrix.
Arcserve UDP provides the following capabilities:
Back up the data to deduplication/non-deduplication data stores on recovery
point Servers
Back up recovery points to tape, using integration with Arcserve Backup (which
is also included within the appliance)
Create virtual standby machines from backup data
Replicate backup data to recovery point Servers and remote recovery point
Servers
Restore backup data and performs Bare Metal Recovery (BMR)
Copy selected data backup files to a secondary backup location
Configure and manage Arcserve Full System High Availability (HA) for critical
Servers in your environment
Arcserve UDP replicates backup data that is saved as recovery points from one
Server to another recovery point Server. You can also create virtual machines from
the backup data that can act as standby machines when the source node fails. The
standby virtual machine is created by converting recovery points to VMware ESX or
Microsoft Hyper-V virtual machine format.
The Arcserve UDP solution provides integration with Arcserve High Availability.
After you create scenarios in Arcserve High Availability, you can then manage and
monitor your scenarios and perform operations like adding or deleting destination
machines.
For more information, see Arcserve UDP Solution Guide.
Chapter 2: Introducing the Arcserve Appliance 7
Introduction
Arcserve UDP Agent (Linux)
Arcserve UDP Agent (Linux) is a disk-based backup product that is designed for
Linux operating systems. It provides a fast, simple, and reliable way to protect and
recover critical business information. Arcserve UDP Agent (Linux) tracks changes on
a node at the block level and then backs up only those changed blocks in an incre-
mental process. As a result, it lets you perform frequent backups, reducing the size
of each incremental backup (and the backup window) and providing a more up-to-
date backup. Arcserve UDP Agent (Linux) also provides the capability to restore
files or folders and perform a bare metal recovery (BMR) from a single backup.
You can store the backup information either on a Network File System (NFS) share
or in the Common Internet File System (CIFS) share, in the backup source node.
The latest version of Arcserve UDP Agent (Linux) is preinstalled in a virtual machine
within the appliance. This virtual machine becomes the Linux Backup Server. Arc-
serve UDP Agent (Linux) is installed at the default installation path in the Arcserve
Appliance.
When you open the Console, the Linux Backup Server is already added to the Con-
sole. The native host name of the Linux Backup Server is Linux-BackupSvr. However,
on the Console, the Linux Backup Server adopts the host name of the Appliance
with port 8018 configuration. The Linux Backup Server works behind NAT through
port direction. The Linux Backup Server uses port 8018 to communicate and trans-
fer data in the Arcserve Appliance.
Note: For more information about creating backup plans and restoring Linux
machines, see Arcserve UDP Agent for Linux User Guide.
The Linux Backup Server uses the following default login information:
Username – root
Password – Arcserve
Note: We recommend to change the default password.
8 Arcserve Appliance User Guide
Introduction
Arcserve Replication and High Availability (Arcserve
RHA)
Arcserve RHA is a solution based on asynchronous real-time replication and auto-
mated application switchover and switchback to provide cost-effective business con-
tinuity for virtual environments on Windows Servers. For more information about
supported operating systems, see Compatibility Matrix.
Arcserve RHA lets you replicate data to a local or remote Server, helping you to
recover that data if you face a Server crash or site disaster. You may switch your
users to the replica Server manually or automatically if you have licensed High
Availability.
For more information about how to install and configure Arcserve Replication and
High Availability, see online documents.
Chapter 2: Introducing the Arcserve Appliance 9
Introduction
Arcserve Backup
Arcserve Backup is a high-performance data protection solution that addresses the
needs of businesses with heterogeneous environments. It provides flexible backup
and restore performance, easy administration, broad device compatibility, and reli-
ability. It helps you to maximize your data storage abilities that lets you customize
your data protection strategies based on your storage requirements. In addition,
the flexible user interface allows advanced configurations and provides a cost-
effective way for users at all levels of technical expertise to deploy and maintain an
extensive range of agents and options.
Arcserve Backup delivers comprehensive data protection for distributed envir-
onments and provides virus-free backup and restore operations. An extensive set of
options and agents extends data protection throughout the enterprise and delivers
enhanced functionality, including online hot backup and restore of application and
data files, advanced device and media management, and disaster recovery.
Arcserve Appliance includes integration with Arcserve Backup for performing a
backup to tape. Arcserve Backup is installed at "C:\Program Files (x86)\Arcserve"
on your computer after you run InstallASBU.bat. The components installed in the
Arcserve Appliance lets you back up the destination of Arcserve UDP to a tape. For
more information about supported operating systems, see Compatibility Matrix.
You can download the full installation package of Arcserve Backup from Arcserve
website to install other components. For details, refer to Arcserve Backup r17.5 doc-
umentation.
Arcserve Backup Server uses the following default login information:
Username -- caroot
Password -- Arcserve
10 Arcserve Appliance User Guide
Safety Precautions
Safety Precautions
For your safety, please read and follow all instructions before attempting to
unpack, connect, install, power on, or operate an Arcserve Appliance. Failure to
adhere to the safety precautions can result in personal injury, equipment damage,
or malfunction.
For more information about the safety precautions, see the Safety Precautions
Appendix.
Chapter 2: Introducing the Arcserve Appliance 11
This manual suits for next models
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Table of contents
