Ardwolf A20 User manual

Product Introduction
1. Product Guide
2. Brief Introduction
Installation
Operation
1. Some Suggestions to Help Capturing the Fingerprint
2. Fingerprint Unlocking
3. Password Unlocking
4. Mechanical Key Unlocking
5. Add Users under Normal Mode
6. Add Master User under Normal Mode
7. Add Normal User under Security Mode
8. Delete Normal User under Normal Mode
9. Delete Master User under Security Mode
10. Delete Normal User under Security Mode
11. Passage Mode
12. Restore the Lock
13. Software – User Copy
14. Software – Lock Assistant
15. Frequently Asked Questions (FAQs) and Troubleshooting
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Product Guide
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1
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1Keypad
2Fingerprint sensor
3Mechanical key hole
9V emergency power port
Battery area
“Add” button
“Delete” button
Mini USB port
Nixie tube
“Cancel” button
“Confirm” button
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Product Guide
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45
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Outside Panel
Inside Panel
Latch
Screw for Latch
Strike Plate and Strike Box
Mechanical Key
Spindle
Screw M4x16
Screw M4x30
Connection Rod
Mounting Plate
2

1
2
There are 99 users available in the lock, which are divided by 2 levers:
b) Normal Level: This level of users only can unlock the lock, which cannot
set up the lock or modify the other users. The ID range is from “01” to “95”.
There are 2 modes available in the lock,which are “Security Mode”
and “Normal Mode”:
a) Master Level: Besides unlocking the lock, the master user can add
and delete other users. The ID range is from “96” to “99”.
Brief Introduction
b) Normal mode: when there is no master user registered in the lock, the lock is
under normal mode. In this case, anyone can set up the lock, like adding new users,
deleting users and so on.
a) Security Mode: when there is master user registered in the lock, the lock
will be changed to Security Mode automatically. If people want to set up the lock
like adding new users, deleting users, they have to wait for the authorization of
master users before operation.
It is suggested to keep the lock under Security Mode for a better security.
3Each ID only can be registered with one unlocking method: Fingerprint or Password.
The same fingerprint and same password cannot be registered in different ID.
4For password user, the password has to be 8 digits' combination between “1” to “8”.
5New lock under factory default (no users are registered in the lock) can be
unlocked by any fingerprint and password (password has to be 8 digits).
The ID will be shown as“00”.
Code Definition on Nixie Tube
There are 2 nixie tubes in the battery case after take out the battery cover, which
helps you to understand the lock states.
“AD”
“AL”
“FP”
“ID”
“NU”
the lock requires master user authorization.
delete all users in the lock (when the lock is under delete user operation)
delete user by inputting fingerprint or password directly (when the lock
is under delete user operation)
delete user by selecting ID (when the lock is under delete user operation)
the lock is under passage mode state.
3

Installation
Nine times out of ten, an error is the result of an improper installation
and/or wiring by the user. If you're not feeling particularly tech savvy,
let a professional put it in.
4
1. Place the template
on the door to make
the holes, and then drill
holes for installation.
2. Determine the backset for
your door.
3. Install the latch, and
fasten with screws, if a
70mm backset is required,
move the hole to the
right side.
4. Install the connection
rods on the front panel.
5. Insert the spindle into
the hole on the front panel.
There is an arrow symbol
on the hole, make sure the
arrow is facing down.
60mm 70mm
23
/4“23
/8“

Installation
5
60mm 70mm
23
/4“23
/8“
7. Install the base mounting
plate on the door, and fasten
with screws (M4x30)
The cable goes out from
the hold marked on the
picture.
6. Install the front panel on the door.
The cable goes on the top of the latch.
8. Connect the cable to the inside
panel, and the spindle goes into
the hole in the inside handle.

Installation
6
9. Install the inside panel on the
mounting plate, and fasten with
screw (M4x16)
10. Install the batteries
11. Replace the battery case
cover and fasten with screw.
Once finishing the installation, please try to unlock the lock to make sure
the installation is successful.

Operation
Some Suggestions to Help Capturing the Fingerprint
1
When placing the finger on the sensor, please make sure the “core” of fingerprint is
staying in the main area of sensor directly with a little bit pressure. Like the pictures
show as following:
The sensor may not capture the correct fingerprint image if you take the
following operations.
It is suggested to register the thumb, first finger, and middle finger
for better fingerprint images.
7

2Fingerprint Unlocking
Place the finger on the sensor, the lock will be activated automatically and
started to capture the fingerprint image for identification. Once the identification
is passed, the keypad shows “Green” light with sounds, then you can press down
the handle for unlocking.
“Green”
3Password Unlocking
Touch the keypad to activate the lock, then input the password (8 digits)
with pressing “ ” to finish. If the password is correct, the keypad shows
“Green” light with sounds, then you can press down the handle for
unlocking.
***
(8 digits) “Green”
When inputting a wrong password for 3 times, the lock will be locked for
5 minutes. During the 5 minutes, the lock cannot be activated and all
operations are not available. After that, the lock returns to normal state.
+
8

Random Password Protection
For a better security protection to the password user, the lock is designed
with a random password protection. You can add any digits before and
after the real password.
4Mechanical Key Unlocking
When there is problem with electronic part, and the batteries run out of power, using mechanical key
is the way to unlock the lock.
For example, the password is “1234-5678”, you can unlock the
lock by inputting the password as following:
1:
2:
3:
1 2 3456 7 8 X X X X
X X X X 1 2 3 4 567 8
X X X
1 2 3456 7 8 X
1.The lock allows you to input a password with maximum 17 digits
which include the real password (8 digits)
2.If you input the password with 17 digits including the real password,
the lock will unlock automatically without pressing “ ” to confirm.
Take out the cylinder cover on the outside handle with a tiny tool from the small hole
in the middle of cover, then insert the key and turn the key 180 degree. After that,
press down the handle for unlocking.
180o
The mechanical key can’t unlock the lock directly.
9

5Add Users under Normal Mode
1. Activate the lock
by pressing any key
on the lock;
+
2. Press “+” key to enter
registration state;
3. Press “+” and “-“ key to select
the ID, then press “OK” to confirm;
4. Fingerprint User: Place the
finger on the sensor in 2 times;
(Register Success: the keypad
shows “Green” light with sound;
Register Fail: the keypad shows
“Red” light with sound);
x2
5. Password User: input the
password in 2 times;
(Register Success: the keypad
shows “Green” light with sound;
Register Fail: the keypad shows
“Red” light with sound);
*** x2
6. The lock will show the next ID
for registering another user, repeat
the steps above if there are other
users need to be registered. If not,
you can press “C” to exit.
Once finishing the user's registration, please try to unlock the lock to
make sure the user registration is successful.
“Green” “Green”
C
OR
+
10

6Add Master User under Normal Mode
1. Activate the lock
by pressing any key
on the lock;
+
2. Press and hold “+” key
for 3 seconds to enter
master user registration
state; (the ID shows “96”)
4. Fingerprint User: Place the
finger on the sensor in 2 times;
(Register Success: the keypad
shows “Green” light with sound;
Register Fail: the keypad shows
“Red” light with sound);
x2
5. Password User: input the
password in 2 times; (Register
Success: the keypad shows
“Green” light with sound;
Register Fail: the keypad shows
“Red” light with sound);
*** x2
6. The lock will show the next ID
for registering another user, repeat
the steps above if there are other
users need to be registered. If not,
you can press “C” to exit.
1. Once finishing the user's registration, please try to unlock the lock
to make sure the user registration is successful.
3. Press “+” and “-“ key
to select the ID, then
press “OK” to confirm;
2.When there is master user registered in the lock, the lock will switch to
“Security Mode” automatically.
=3S
“Green” “Green”
C
+
OR
11

7Add Normal User under Security Mode
1. Activate the lock
by pressing any key
on the lock;
+
2. Press “+” key to enter
user registration state;
4. Press “+” and “-“ key to
select the ID, then press “OK”
to confirm;
x2
5. Fingerprint User: Place the
finger on the sensor in 2 times;
(Register Success: the keypad
shows “Green” light with sound;
Register Fail: the keypad shows
“Red” light with sound);
*** x2
6. Password User: input the
password in 2 times;
(Register Success: the keypad
shows “Green” light with sound;
Register Fail: the keypad shows
“Red” light with sound);
3. Place the master user
for authorization;
(the nixie tubes show “AD”
for master user authorization)
6. The lock will show the next ID
for registering another user,
repeat the steps above if there
are other users need to be
registered. If not, you can press
“C” to exit.
Once finishing the user's registration,
please try to unlock the lock to make sure
the user registration is successful.
“Green” “Green”
C
Master User
Authorization
+
12

8Delete Normal User under Normal Mode
1. Activate the lock
by pressing any key
on the lock;
2. Press “-“ key to enter
user deletion state;
4. Press “C” to exit
Once finish the user deletion, please try to use that user to unlock
and make sure the deletion is successful.
C
3. Press “+” and “-“ to select the
way to delete the user, then
press “OK” to confirm;
FP: input the fingerprint/password
you want to delete twice, then the
lock will delete that user;
AL: if you want to delete all
normal users, select this way
and the lock will delete all users;
ID: select the user ID you want to
delete, then press “OK” to confirm,
the lock will delete that user
+
13

9Delete Master User under Security Mode
1. Activate the lock
by pressing any key
on the lock;
2. Press and hold “-“
key to enter master
user deletion state;
5. Press “C” to exit
Once finish the user deletion, please try to use that user to unlock
and make sure the deletion is successful.
C
4. Press “+” and “-“ to select the
way to delete the user, then press
“OK” to confirm;
FP: input the fingerprint/password
you want to delete twice, then the
lock will delete that user;
AL: if you want to delete all
master users, select this way
and the lock will delete all users;
ID: select the user ID you want to
delete, then press “OK” to confirm,
the lock will delete that user
3. Place the master user
for authorization;
(the nixie tubes show “AD”
for master user authorization)
Master User
Authorization
+
=3S
14

+
10 Delete Normal User under Security Mode
1. Activate the lock
by pressing any key
on the lock;
2. Press “-“ key to enter
user deletion state;
3. Place the master
user authorization;
(the nixie tubes show “AD” for
master user authorization);
5. Press “C” to exit
Once finish the user deletion, please try to use that user to unlock
and make sure the deletion is successful.
C
4. Press “+” and “-“ to select the
way to delete the user, then press
“OK” to confirm;
FP: input the fingerprint/password
you want to delete twice, then the
lock will delete that user;
AL: if you want to delete all
master users, select this way
and the lock will delete all users;
ID: select the user ID you want to
delete, then press “OK” to confirm,
the lock will delete that user
Master User
Authorization
15

11 Passage Mode
When the lock is required to unlock frequently, set the lock to passage mode can
let the people unlock the lock without any identification.
Enable the passage mode
1. Unlock the lock with
any registered user
1.Touch the keypad to
activate the lock
Disable the passage mode
2.When the keypad shows
“green” light with sound, press
the “ ” key for 3 seconds.
=3S
“Green”
3.Release the “ ” key when hearing
“beep-beep” sound, and the lock is
under passage mode.
When the lock is under passage mode, you can just press down the handle
to unlock like a normal lock.
=3S
“Green”
2.When the keypad shows
“green” light with sound, press
the “ ” key for 3 seconds.
3.Release the “ ” key when hearing
“beep –bee'” sound, and the motor
drives. The lock exits the passage
mode.
16

12 Restore the Lock
When the lock has problems and you can try to restore the lock to solve the problems.
1.The restore key is on the
back of interior panel, which
is in white color. Press the key
for 3 seconds.
2.Release the key when hearing
“beep” sound, then the lock will
restored to factory default.
Once restore the lock, all users including normal users and
master users will be deleted.
=3S
13 Software – User Copy
With the software “User Copy”, you can backup and recover the user data to the lock.
The software only works with Microsoft Windows XP, 7, 8, and 10 systems.
17

User data back up
1.Connect the lock to the computer
through the USB cable. The nixie
tubes show “CO” if the connection
is successful.
2.Open the software “User Copy”;
3.Click “User Backup” and select the
direction to save the file, then the user
data will be transferred to the computer.
Mini USB
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