Q: There is noises from the headset.
A: If there is noises when it is connected to the computer, please try the following solutions.
Solution 1:
Unplug the headset from the computer, and then connect them again.
Noises from headphones is usually caused by incorrect connection to the computer.
Especially when you hear continuous low-volume noises, please make sure that the
headset is properly connected to the computer.
In addition, the following conditions can also cause noises:
* The plug is not fully inserted.
* Wrong plug.
* A part of the speaker cable is pulled out
Please pay attention to the above problems and try connecting again.
Solution 2:
Clean the audio plug
During use, dust and dirt will adhere to the audio plug, which may generate additional
electrical signals and cause noises.
So try to clean the audio plug. Besides when reconnecting, make sure that the cable is
correctly inserted into the interface.
Solution 3:
When using headphones, stay away from home appliances.
If there are other household appliances near the headset itself or the cable connected
to the computer during use, the electrical signals generated by the household appliances
may affect them. To determine the influence of electrical signals in the surrounding
environment, please turn off your home appliances and check whether the headphones
are noisy. If the cause of the noises comes from home appliances, it is recommended to
use the product as far away as possible from other home appliances.
Solution 4:
Lower the volume appropriately
Adjust the volume of the computer and headphones. If the volume is too high, the sound
will be distorted and broken. So please adjust the volume of the computer and headphones.
Q: When connected to the computer, the microphone cannot be used.
A: Please reconfirm whether the plugs of the headset is correctly connected to the audio
output and input jacks of the computer. If the connection is correct, but there is still no
sound, please confirm whether the headset is recognized as the audio device in audio
settings.
A proven solution: the speaker and microphone can be changed from steam streaming
microphone to realtek high definition audio. If it is not recognized, we recommend
uninstalling the driver from the computer and then reinstalling. If there is still no sound,
please do not hesitate to contact us.
Q: The LED light of the headset does not light up.
A: The USB interface of the G2000 gaming headset is only used to supply power for the
LED light. So the LED will light up if using the USB interface to power the headset. In
addition, since the working voltage of the LED is the international standard 5V, please
plug it into the USB port of the PC, USB charger, USB battery, etc... Please note that
the USB interface voltage of PS4 and switch controller is less than 5V, so the headset
will not light up when connected to PS4 and Switch.
Q: There is no sound on one side of the headphones.
A: The product comes with a Y-shaped headphone adapter cable, which may be the
cause of this phenomenon. Therefore, you should first confirm whether the problem
is with the headset itself or the attached adapter cable.
Can you find a device that does not require an adapter cable, and then try to connect it
with the headset? For example, try to connect to a desktop computer with separate
microphone input interface and speaker output interface?
If there are still problems after checking the above, please contact us through after-sales
email. We will solve it for you as soon as possible.
Q: The microphone sound is very small on computer.
A: Is the microphone enhancement function set up when using on a computer?
It can solve this problem.
How to set up the microphone enhancement function:
1. Open the control panel.
2. Double-click the sound and audio settings
3. Click the "Recording" option
4. Click the "Volume" item
5. Adjust the microphone enhancement function.
Please make sure to try the above steps first.
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