Arlo Pro 2 User manual

May 2018
Arlo Technologies, Inc.
2200 Faraday Ave. Suite 150
Carlsbad, CA 92008 USA 202-11802-05
Arlo Pro 2
HD Security Camera System
User Manual

2
Support
For product updates and web support, visit http://www.arlo.com/en-us/support/.
Trademarks
© Arlo Technologies, Inc. Arlo, Arlo logo, and Every Angle Covered are trademarks of Arlo Technologies, Inc. App Store is a service
mark of Apple Inc., registered in the U.S. and other countries. Google Play and the Google Play logo are trademarks of Google
Inc. Amazon, Alexa and all related logos are trademarks of Amazon.com, Inc. or its aliates. Other trademarks are for reference
purposes only.
Compliance
For the current EU Declaration of Conformity, visit
http://support.netgear.com/app/answers/detail/a_id/11621/.
For regulatory compliance information, visit
http://www.netgear.com/about/regulatory/.
See the regulatory compliance document before connecting the power supply.

3
Contents
1. Set Up Your System 7
How Arlo Pro 2 Works..................................................................................................................................................................7
Use Your Camera Wire-Free.............................................................................................................................................7
Get the Arlo App....................................................................................................................................................................................8
Connect Your Base Station to the Internet.......................................................................................9
Base Station LEDs..........................................................................................................................................................................10
Get an Account....................................................................................................................................................................................10
Add an Arlo Pro 2 Camera to an Existing Arlo Account..............................................11
Sync Your Cameras With the Base Station.......................................................................................11
Arlo Pro 2 Camera LED...........................................................................................................................................................12
Firmware Updates.........................................................................................................................................................................13
Place or Mount Your Cameras..................................................................................................................................14
Choose a Good Spot for Your Arlo Pro 2 Camera...................................................................14
Position Your Camera to Optimize Its Field of View..........................................................15
Position Mode.........................................................................................................................................................................................17
Plug In and Charge Your Arlo Pro 2 Camera....................................................................................17
Add a Camera From Another Arlo Account.......................................................................................18
2. View Your Content 20
View the Devices Page...........................................................................................................................................................20
View Camera Feeds......................................................................................................................................................................21
Pan and Zoom Video....................................................................................................................................................................21
Look Back Video.................................................................................................................................................................................22
Record Clips From Live Video.....................................................................................................................................22
Take a Snapshot From Live Video.......................................................................................................................23
Talk and Listen......................................................................................................................................................................................23
Control the Camera Feed Image..........................................................................................................................24
Cloud Recording.................................................................................................................................................................................26

4
View Recordings and Snapshots..........................................................................................................................26
Share and Manage Library Recordings....................................................................................................28
3. USB Device Storage With Arlo Pro 2 31
Connect a USB Storage Device..............................................................................................................................31
View the USB Storage Device Status..........................................................................................................32
Safely Eject and Remove a USB Storage Device....................................................................32
View Video Clips on a USB Storage Device........................................................................................34
Change the USB Storage Device Overwrite Setting.......................................................34
Format a USB Storage Device..................................................................................................................................35
Turn on Recording for a USB Storage Device..............................................................................36
Stop Recording Onto a USB Storage Device..................................................................................37
4. Personalize Your System 38
Name Your Camera.......................................................................................................................................................................38
Profile Settings.....................................................................................................................................................................................38
Grant Access to Friends......................................................................................................................................................40
5. Modes, Rules, and Smart Alerts 43
Modes....................................................................................................................................................................................................................43
Rules........................................................................................................................................................................................................................44
Select a Mode.........................................................................................................................................................................................44
Change Motion Sensitivity...............................................................................................................................................46
Automatically Stop Recording When Motion Stops...........................................................47
Change Audio Sensitivity....................................................................................................................................................47
Add a Rule That Includes a Siren Trigger..............................................................................................48
Manage Alerts........................................................................................................................................................................................49
Set Up Geofencing.........................................................................................................................................................................50
Geofencing With Multiple Mobile Devices...........................................................................................51
Geofencing Accuracy...............................................................................................................................................................52
Geofencing First In, Last Out......................................................................................................................................53
Schedule Your Camera Rules......................................................................................................................................53

5
Add a Mode..................................................................................................................................................................................................55
Add a Mode With Dierent Rules for Each Camera..........................................................57
Motion Detection Activity Zones.........................................................................................................................58
6. Settings 60
Turn the Arlo App Fingerprint ID Login On and O.............................................................60
Change the Time Zone............................................................................................................................................................60
Camera Settings................................................................................................................................................................................61
Audio Settings........................................................................................................................................................................................63
Base Station Settings..............................................................................................................................................................64
View Device Information.....................................................................................................................................................69
Remove a Camera From Your Account......................................................................................................69
7. Manage Your Subscription Plan 70
Subscription Plans.........................................................................................................................................................................70
Upgrade to a Paid Subscription Plan............................................................................................................70
8. Continuous Video Recording 71
View the Timeline.............................................................................................................................................................................71
Navigate Through the Timeline..............................................................................................................................71
View the Timeline Calendar...........................................................................................................................................72
9. Arlo Connect 74
Use Arlo With IFTTT......................................................................................................................................................................74
Use Arlo With Alexa and the Arlo Alexa Skill...................................................................................74
10. FAQs and Troubleshooting 75
Battery FAQs............................................................................................................................................................................................75
Manage Bandwidth for Streaming...................................................................................................................76
Camera Glare at Night............................................................................................................................................................77
Activity Zones and CVR Are Not Working.............................................................................................78
Can’t See Video Streams in a Browser......................................................................................................78
Not Receiving Push Notifications.......................................................................................................................79

6
Verify That the Arlo Base Station Is Online......................................................................................81
Base Station Is Oine.............................................................................................................................................................81
Signal Strength....................................................................................................................................................................................83
Reset the Arlo Base Station to Factory Settings.................................................................84
11. Rechargeable Battery Safety 85
Safety Rules for Arlo Pro Rechargeable Batteries............................................................85
Safety Rules for Arlo Pro Charging Station.....................................................................................86

7
1. Set Up Your System
How Arlo Pro 2 Works
You can use your camera wire-free, powered by the battery, or while it is plugged
into an AC power outlet. Plugging in the camera unlocks more features. When your
Arlo Pro 2 camera detects motion, it uses a WiFi link to the Arlo Pro base station to
stream video to your Arlo account in the cloud.
Use Your Camera Wire-Free
Before using your camera wire-free, you must insert the battery. For the best
experience, we recommend that you charge the battery before using your camera
wire-free.
Note: You do not need to insert the battery if you are connecting your Arlo Pro 2 camera
to an AC power outlet.
¾To install the battery:
1. Unlock the battery compartment by pressing and holding the latch.
2. Gently pull the battery door back to open the compartment.

8
Set Up Your System
3. Align the battery contacts.
4. Insert the battery.
5. Close the battery door.
For more information, see Safety Rules for Arlo Pro Rechargeable Batteries on page
85.
Get the Arlo App
For the best experience, download the Arlo app for your smartphone by scanning
this QR code or searching for Arlo in the app store.
Note: If you already use the Arlo app, make sure that you are using the latest version. To
find out if an update is available, go to the app store and search for Arlo.
https://arlo.netgear.com

9
Set Up Your System
Connect Your Base Station to the Internet
The base station connects to your home network and allows you to view your
camera streams from anywhere.
¾To connect your base station to the Internet:
1. Connect the base station to your router using an Ethernet cable.
2. Connect the AC adapter to the base station and plug it in.
3. Turn the base station on by pressing the On/O button.
The Power LED and Internet LED on the front of the base station light green in
about two minutes.
Your base station is set up.

10
Set Up Your System
Base Station LEDs
See the following list for explanations for green, amber, and blinking LEDs:
Get an Account
¾To set up an Arlo account:
1. Tap the Arlo icon on your mobile device.
If you are using a computer, enter arlo.netgear.com in the address bar of a
browser.
If you are using a mobile device that supports Touch ID®, you are prompted to
enable Touch ID or skip.
2. To use Touch ID, tap Enable Touch ID.
If you tap Skip, you can turn on the Arlo app fingerprint ID login later. See Turn
the Arlo App Fingerprint ID Login On and O on page 60.
3. Tap or click New to Arlo?.
4. Select Arlo (Wire-Free).
5. After the app discovers your device, select your base station’s serial number
from the menu.
6. Complete the required fields for account setup.
7. Tap or click Continue.
8. Select a subscription plan.
For more information, see Subscription Plans on page 70.
Green
The base station
is powered on.
Blinking green
A firmware update
is in progress. DO
NOT TURN OFF THE
BASE STATION OR
CAMERAS.
O
The base station
is powered o.
Green
The base station
is connected to
the Internet.
Amber
The base station is
connected to the
router but did not
get an Internet
connection.
O
The base station is
not connected to
your router.
Green
Cameras are
connected to the
base station.
Blinking green
The base station
is attempting
to sync with a
camera.
Blinking amber
A camera is too
far from the base
station. Signal
strength is weak.
O
No cameras are
detected.
Amber
The base station
is booting.
Power Internet Camera
Blinking green
The base station is
transmitting data.