Arlo VMC2020 User manual

DRAFT
Essential Camera
VMC2020 and VMC2032
User Manual
DRAFTFORCERTIFICATION.ALLIMAGESINTHISDOC-
UMENT ARE FOR POSITION ONLY AND MAY DIFFER
FROM THE ACTUALPRODUCT.

DRAFT
2
Contents
1. GetStarted 4
UsetheArloappforinstallationandsetup .............................................................4
Chargeyourcamera .............................................................................................4
Wall mountyourcamera........................................................................................5
YourCamera’s fieldofview....................................................................................6
Positionyourcameratodetectmotioninspecificareas..........................................6
Testmotiondetection............................................................................................8
Armyourcameratodetectmotion.........................................................................8
2. WiFi SetupandConnections 9
WiFiconnectionoptions........................................................................................9
TipsforoptimalWiFiperformance.........................................................................9
Connectyourmobiledevicetoa2.4GHzWiFinetworkduringsetup.....................10
Moveyourcamera’s WiFiconnectiontoaSmartHuborbasestation .....................11
Moveyourcamera’s WiFiconnectiontoadirectrouterconnection........................12
3. Camera Basics 14
View yourcamerafeeds...................................................................................... 15
Foresight.............................................................................................................15
Recordclipsfromlivevideo.................................................................................16
Takea snapshotfromlivevideo...........................................................................16
TalkandListen....................................................................................................16
Turnthecamera onand off ................................................................................16
Turnthecamerasirenonandoff..........................................................................17
Customizeyourcamerafeedimage ....................................................................17
Motion detectionactivityzones............................................................................ 18
View recordingsandsnapshots...........................................................................19
Downloadrecordings..........................................................................................20
4. Modes, Rules,andAlerts 23
Modes................................................................................................................. 23
Selectamode..................................................................................................... 23
Mute Notifications ............................................................................................... 24

Contents
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User Manual
Essential Camera DRAFT
Rulesformodes..................................................................................................24
Changemotionsensitivity ...................................................................................25
Automaticallystoprecordingwhenmotionstops..................................................25
Controlwhetherthe turnson whenmotionisdetectedatnight ............................25
Managealerts..................................................................................................... 26
Schedule yourcamerarules................................................................................26
Set upArloGeofencing .......................................................................................27
Geofencingwithmultiplemobiledevices.............................................................29
5. ChangeYourSettings 32
Two-stepverification ........................................................................................... 32
Usefaceorfingerprintauthentication...................................................................33
Customizeyourprofile ........................................................................................34
Change yourArlopassword ................................................................................35
Reset aforgottenpassword................................................................................. 35
Grant accesstofriends........................................................................................36
Change thetimezone .........................................................................................38
Camerasettings..................................................................................................38
Customizethecamera settings..........................................................................41
Adjust theflickersetting....................................................................................... 41
Viewdeviceinformation ......................................................................................42
Removeadevicefromyouraccount....................................................................42
6. Troubleshooting 43
TroubleshootArloGeofencing.............................................................................43
Can’t seevideostreamsinabrowser...................................................................43
WiFisignalinterference.......................................................................................44
Not receivingpushnotifications...........................................................................44

4
DRAFT
1.
Get Started
Use the Arlo app for installation and setup
YoumustusetheArloapptoinstallandsetupyourcamera.TheArloapp
guides you throughsetup:
1. Createyour Arlo account.
You use the same account to manage all your Arlo devices.
2. ConnectyourcameratoWiFitoaddittoyourArloaccountinthe
cloud.
OnceyousetupyourArloaccount,youcanaccessitbyusingtheArloapponasmartphone
ortablet,orfromacomputerusingawebbrowser.Ifyou’re usingacomputer,enterhttps://
my.arlo.com/#/loginintheaddressbarofthebrowser.
Afterinstallation,youcanusetheArloapptoviewyourcamerafeed,customizealertsand
notifications, create schedules for your cameras, and more.
Charge your camera
A USB charging cable came in the box with your camera. This cable is for indoor use only.
1. Connectthe USBcharging cabletoyour
camera.
2. ConnecttheotherendoftheUSBcharging
cable to an AC power adapter (sold
separately) and plug the adapter into an
electricaloutlet.
The battery charges automatically.
ThecameraLEDlightssolidbluewhenthecameraisfullycharged.

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Get Started
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User Manual
TheCameraLED
TheLEDonthecameralightswhenthecameraispoweredon.TheLEDchangescolorand
blinksdependingonthecamera’schargelevelandtoindicatethestatusofactivitiessuchas
pairingthecameraandupdatingthecamerafirmware.
• Slowblinkingblue.ThecameraisintheprocessofpairingtoaWiFinetwork.
• Fastblinkingblue .ThecamerapairedwithaWiFinetwork.
• Blinkingamber.Thecameraisoutofrange,aconnectionerroroccurredduringpairing,or
thecamerabatterychargeislow(15%orless).
• Alternatingblueandamber.ThecamerafailedtopairwiththeWiFinetwork,ora
firmware update is in process, or a reset is in process.
Wallmountyourcamera
Your camera comes with a mount and a screw kit.
1. Placethemountandsecureitwithscrews.
Ifyou’remountingthecameraondrywall,use
thedrywallanchorsweprovide.
2. Attachthecameratothemount.
3. Tiltandswiveltoadjustthecameraangle.

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User Manual
YourCamera’sfieldofview
The field of view is the area in which the camera can detect motion. You can set the field of
view to Full (X degrees), Wide (Y degrees), or Super Wide (Z degrees).
Arlo automatically corrects the image to reduce the fisheye effect for each field of
viewsetting.The Fullsetting completelyeliminatesthefisheyeeffect.
Change the field of view
You can set the field of view to Full (110 degrees), Wide (125 degrees), or Super wide (160
degrees).
1. OpentheArloapp.
2. Tap Settings >My Devices .
3. Selectthecamera.
4. Tap Video Settings > Video Mode .
5. Tapafieldofviewtoautomaticallyapplyittoyourcamera.
Position your camera to detect motion in
specific areas
Youcanmountandaimyourcameraindifferentwaystooptimizethecamera’sabilityto
detectmotioninspecificareas.Thelowertwo-thirdsofthecamera’sfieldofviewisthe
motion-sensitivepartoftheimage.Aimthecamerasothatanymotionyouwishtodetect
appearswithinthispartoftheimage.
Ifyouwanttomonitormotionclosertothe
camera,suchasvisitorstoyourfrontdoor,
mount the camera at least 6.5 feet (1.9
meters) high* and aim it so that visitors
appearinthe lowertwo-thirdsoftheimage.
Thisangleworkswelltoavoidmotionalertsfor
movementinthetopthirdoftheimage,suchas
vehicles driving by.
*At 6.5 feet (2 meters) or higher, we recommend using the Arlo Outdoor Mount.

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Tomonitormotionoccurringfartheraway,
suchaschildrenplayingonalawn,aimthe
camerahighertoframetheareawithinthe
lowertwo-thirdsoftheimage.
It’s best to position the camera so that motion
is moving from side-to-side across its field
of view rather than directly toward or away
fromthecamera.Also,thoughthecameracan
detectmotionupto25feet(7.6meters)away,
the best area for motion detection is 5 to 20
feet(1.5to6meters)fromthecameraposition.
Use camera positioning to aim your camera
Camerapositioningisavailableonlywhenthecameraisnotstreaming,recordingmotion,or
usingtheMotionDetectiontest.Duringcamerapositioning,thecamerastreamsvideoasfast
aspossible,withoutbuffering.Youcanaimyourcamerawhilewatchingonyoursmartphone
andmakingnearreal-timeadjustmentstothecameraposition.Thismeansthatyoumight
seelower-qualityvideowhileyouarepositioningyourcamera.
To position your camera:
1. OpentheArloapp.
2. Tap Settings >My Devices .
3. Selectthecamera.
4. Tap Device Utilities > CameraPositioning .
Thecamerastartsstreamingvideo.ThesignalstrengthbarindicatestheWiFisignalthat
yourcameraisreceivingatitscurrentlocation.
Test motiondetection
You can use the motion detection test to find the right motion sensitivity setting for each
camera.
1. OpentheArloapp.
2. Tap Settings >My Devices .

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3. Selectthecamera.
4. Tap DeviceUtilities>MotionDetectionTest .
5. Moveinfrontofthecamera.
During this test, the camera LED blinks amber when motion is detected.
6. Movetheslidertoadjustthemotionsensitivitylevelasneeded.
7. Edittheruleforyourcameratoenterthemotionsensitivitylevelthatyouwanttouse.See
Change motion sensitivity on page 23.
Arm your camera to detect motion
Youcontrolwhenyourcameradetectsmotionandtherulesitusestorecordandalertyou
byselectingamode.TheArloappcomeswithfourmodes:Armed,Disarmed,Schedule,
andGeofencing.Youcancustomizeeach modeand youcanalsocreatecustommodes. For
informationabout howtodothis,see Chapter5.Modes, Rules,andAlertson page21.

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2.
WiFi Setup andConnections
Whenyouinstallandsetupyourcamera,theArloappguidesyouthroughtheprocessof
connectingthecameratoyourrouter’s2.4GHzWiFinetworkortoanoptionalArloSmartHub
or basestation.
WiFiconnectionoptions
Whenyouinstallyourcamerayoucanconnectitdirectlytoyourrouter’s2.4GHzWiFiband,or
youcanconnectthecamerawithWiFitoanArloSmartHubVMB5000orVMB4540,oranArlo
base station VMB4500 or VMB4000.
AnArloSmartHuborbasestationisn’t includedinthepackagewithyourcamera.Theyare
soldseparately.UsingyourcamerawithaSmartHuborbasestationgivesyouaccesstothese
additional features:
• UselocalstorageonanSDcardinaVMB5000SmartHuboronaUSBstoragedevice
connectedtotheSmartHubVMB4540orbasestationVMB4500orVMB4000.
• Use remote access for SmartHubs VMB5000 and VMB4540.
Afteryouinstallandsetupyourcamera,youcanmoveitsWiFiconnectionfromyourrouter
toaSmartHuborbasestation.Youcanalsomoveyourcamera’sWiFiconnectionfroma
SmartHuborbasestationandconnectitdirectlytoyourrouter’s2.4GHzWiFiband.Todo
this,youmustremovethedevicefromyouraccountandreinstallthroughtheArloapp,
selectingtheappropriateoptiontomovebackandforth.
TipsforoptimalWiFiperformance
The distance between WiFi devices can affect the WiFi signal:
• Maximumrecommendeddistance .WerecommendthatyouplaceyourWiFirouterwithin
300feet(90meters)fromthecamera.Themaximumline-of-sightrangeof300feetis
reducedbyeachwall,ceiling,orothermajorobstructionbetweenthecameraandthe
router.
• Minimumrecommendeddistance .ToreduceWiFiinterference,allowatleast6½feet(2
meters)betweenyourcameraandanyArlocamerasthatyouinstall.

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WiFi Setup and Connections
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These materials can reduce WiFi signal strength if they are located between WiFi devices:
• Unusuallythickwallsandceilings
• Brick
• Concrete
• Stone
• Ceramic
• Glass,especiallymirrors
• Metal
• Largequantitiesofwater,suchasthewaterinafishtankorwaterheater
Connectyourmobiledevicetoa2.4GHzWiFi
network duringsetup
Ifyou’re connectingyourcameradirectlytoyourrouter’s WiFinetwork,it’s importantto
understandthatyourmobiledevicemustconnecttothesameWiFinetworkasthecamera
during setup.
Yourcameracanonlyconnecttoa2.4GHzWiFinetwork.ManyroutersbroadcastWiFi
networksinboth2.4GHzand5GHzbands,soyourphonemightconnecttothe5GHzWiFi
band.Duringsetup,connectyourphonetoyour2.4GHzWiFinetwork,thenconnectyour
cameratothatsame2.4 GHzWiFinetwork.
Findyour2.4GHzWiFinetworknameandpassword
Your phone might connect to your 5 GHz WiFi network most of the time. If you’re not sure
about how to find the 2.4 GHz WiFi network:
• LookonyourWiFirouterlabel.
ManyroutershavealabelthatshowstheWiFinetworkname,whichisalsocalledanSSID.
Your2.4GHznetworknamemighthavea2,2.4,or2Gattheend.Your5GHznetwork
namemighthavea5or5Gattheend.IfyouchangedyourWiFisettings,thencheckthe
place where you saved your custom settings.
• IfyourWiFinetworknameorSSIDdoesn’tindicatewhetherit’s2.4GHzor5GHz,askyour
Internetserviceprovider(ISP)orthepersonwhosetupyourWiFirouter.
• IfyouhaveameshWiFinetwork,itusesonlyoneWiFinetworknameforbothWiFibands.
Thecamerafindsandconnectstothe2.4GHzWiFiband.Aslongasyouconnectyour
phonetothesamemeshnetwork,Arlocandiscoverthecamera.