Arlo VMC2020 User manual

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Essential Camera
VMC2020 and VMC2032
User Manual
DRAFTFORCERTIFICATION.ALLIMAGESINTHISDOC-
UMENT ARE FOR POSITION ONLY AND MAY DIFFER
FROM THE ACTUALPRODUCT.

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Contents
1. GetStarted 4
UsetheArloappforinstallationandsetup .............................................................4
Chargeyourcamera .............................................................................................4
Wall mountyourcamera........................................................................................5
YourCamera’s fieldofview....................................................................................6
Positionyourcameratodetectmotioninspecificareas..........................................6
Testmotiondetection............................................................................................8
Armyourcameratodetectmotion.........................................................................8
2. WiFi SetupandConnections 9
WiFiconnectionoptions........................................................................................9
TipsforoptimalWiFiperformance.........................................................................9
Connectyourmobiledevicetoa2.4GHzWiFinetworkduringsetup.....................10
Moveyourcamera’s WiFiconnectiontoaSmartHuborbasestation .....................11
Moveyourcamera’s WiFiconnectiontoadirectrouterconnection........................12
3. Camera Basics 14
View yourcamerafeeds...................................................................................... 15
Foresight.............................................................................................................15
Recordclipsfromlivevideo.................................................................................16
Takea snapshotfromlivevideo...........................................................................16
TalkandListen....................................................................................................16
Turnthecamera onand off ................................................................................16
Turnthecamerasirenonandoff..........................................................................17
Customizeyourcamerafeedimage ....................................................................17
Motion detectionactivityzones............................................................................ 18
View recordingsandsnapshots...........................................................................19
Downloadrecordings..........................................................................................20
4. Modes, Rules,andAlerts 23
Modes................................................................................................................. 23
Selectamode..................................................................................................... 23
Mute Notifications ............................................................................................... 24

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Essential Camera DRAFT
Rulesformodes..................................................................................................24
Changemotionsensitivity ...................................................................................25
Automaticallystoprecordingwhenmotionstops..................................................25
Controlwhetherthe turnson whenmotionisdetectedatnight ............................25
Managealerts..................................................................................................... 26
Schedule yourcamerarules................................................................................26
Set upArloGeofencing .......................................................................................27
Geofencingwithmultiplemobiledevices.............................................................29
5. ChangeYourSettings 32
Two-stepverification ........................................................................................... 32
Usefaceorfingerprintauthentication...................................................................33
Customizeyourprofile ........................................................................................34
Change yourArlopassword ................................................................................35
Reset aforgottenpassword................................................................................. 35
Grant accesstofriends........................................................................................36
Change thetimezone .........................................................................................38
Camerasettings..................................................................................................38
Customizethecamera settings..........................................................................41
Adjust theflickersetting....................................................................................... 41
Viewdeviceinformation ......................................................................................42
Removeadevicefromyouraccount....................................................................42
6. Troubleshooting 43
TroubleshootArloGeofencing.............................................................................43
Can’t seevideostreamsinabrowser...................................................................43
WiFisignalinterference.......................................................................................44
Not receivingpushnotifications...........................................................................44

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1.
Get Started
Use the Arlo app for installation and setup
YoumustusetheArloapptoinstallandsetupyourcamera.TheArloapp
guides you throughsetup:
1. Createyour Arlo account.
You use the same account to manage all your Arlo devices.
2. ConnectyourcameratoWiFitoaddittoyourArloaccountinthe
cloud.
OnceyousetupyourArloaccount,youcanaccessitbyusingtheArloapponasmartphone
ortablet,orfromacomputerusingawebbrowser.Ifyou’re usingacomputer,enterhttps://
my.arlo.com/#/loginintheaddressbarofthebrowser.
Afterinstallation,youcanusetheArloapptoviewyourcamerafeed,customizealertsand
notifications, create schedules for your cameras, and more.
Charge your camera
A USB charging cable came in the box with your camera. This cable is for indoor use only.
1. Connectthe USBcharging cabletoyour
camera.
2. ConnecttheotherendoftheUSBcharging
cable to an AC power adapter (sold
separately) and plug the adapter into an
electricaloutlet.
The battery charges automatically.
ThecameraLEDlightssolidbluewhenthecameraisfullycharged.

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TheCameraLED
TheLEDonthecameralightswhenthecameraispoweredon.TheLEDchangescolorand
blinksdependingonthecamera’schargelevelandtoindicatethestatusofactivitiessuchas
pairingthecameraandupdatingthecamerafirmware.
• Slowblinkingblue.ThecameraisintheprocessofpairingtoaWiFinetwork.
• Fastblinkingblue .ThecamerapairedwithaWiFinetwork.
• Blinkingamber.Thecameraisoutofrange,aconnectionerroroccurredduringpairing,or
thecamerabatterychargeislow(15%orless).
• Alternatingblueandamber.ThecamerafailedtopairwiththeWiFinetwork,ora
firmware update is in process, or a reset is in process.
Wallmountyourcamera
Your camera comes with a mount and a screw kit.
1. Placethemountandsecureitwithscrews.
Ifyou’remountingthecameraondrywall,use
thedrywallanchorsweprovide.
2. Attachthecameratothemount.
3. Tiltandswiveltoadjustthecameraangle.

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YourCamera’sfieldofview
The field of view is the area in which the camera can detect motion. You can set the field of
view to Full (X degrees), Wide (Y degrees), or Super Wide (Z degrees).
Arlo automatically corrects the image to reduce the fisheye effect for each field of
viewsetting.The Fullsetting completelyeliminatesthefisheyeeffect.
Change the field of view
You can set the field of view to Full (110 degrees), Wide (125 degrees), or Super wide (160
degrees).
1. OpentheArloapp.
2. Tap Settings >My Devices .
3. Selectthecamera.
4. Tap Video Settings > Video Mode .
5. Tapafieldofviewtoautomaticallyapplyittoyourcamera.
Position your camera to detect motion in
specific areas
Youcanmountandaimyourcameraindifferentwaystooptimizethecamera’sabilityto
detectmotioninspecificareas.Thelowertwo-thirdsofthecamera’sfieldofviewisthe
motion-sensitivepartoftheimage.Aimthecamerasothatanymotionyouwishtodetect
appearswithinthispartoftheimage.
Ifyouwanttomonitormotionclosertothe
camera,suchasvisitorstoyourfrontdoor,
mount the camera at least 6.5 feet (1.9
meters) high* and aim it so that visitors
appearinthe lowertwo-thirdsoftheimage.
Thisangleworkswelltoavoidmotionalertsfor
movementinthetopthirdoftheimage,suchas
vehicles driving by.
*At 6.5 feet (2 meters) or higher, we recommend using the Arlo Outdoor Mount.

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Tomonitormotionoccurringfartheraway,
suchaschildrenplayingonalawn,aimthe
camerahighertoframetheareawithinthe
lowertwo-thirdsoftheimage.
It’s best to position the camera so that motion
is moving from side-to-side across its field
of view rather than directly toward or away
fromthecamera.Also,thoughthecameracan
detectmotionupto25feet(7.6meters)away,
the best area for motion detection is 5 to 20
feet(1.5to6meters)fromthecameraposition.
Use camera positioning to aim your camera
Camerapositioningisavailableonlywhenthecameraisnotstreaming,recordingmotion,or
usingtheMotionDetectiontest.Duringcamerapositioning,thecamerastreamsvideoasfast
aspossible,withoutbuffering.Youcanaimyourcamerawhilewatchingonyoursmartphone
andmakingnearreal-timeadjustmentstothecameraposition.Thismeansthatyoumight
seelower-qualityvideowhileyouarepositioningyourcamera.
To position your camera:
1. OpentheArloapp.
2. Tap Settings >My Devices .
3. Selectthecamera.
4. Tap Device Utilities > CameraPositioning .
Thecamerastartsstreamingvideo.ThesignalstrengthbarindicatestheWiFisignalthat
yourcameraisreceivingatitscurrentlocation.
Test motiondetection
You can use the motion detection test to find the right motion sensitivity setting for each
camera.
1. OpentheArloapp.
2. Tap Settings >My Devices .

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3. Selectthecamera.
4. Tap DeviceUtilities>MotionDetectionTest .
5. Moveinfrontofthecamera.
During this test, the camera LED blinks amber when motion is detected.
6. Movetheslidertoadjustthemotionsensitivitylevelasneeded.
7. Edittheruleforyourcameratoenterthemotionsensitivitylevelthatyouwanttouse.See
Change motion sensitivity on page 23.
Arm your camera to detect motion
Youcontrolwhenyourcameradetectsmotionandtherulesitusestorecordandalertyou
byselectingamode.TheArloappcomeswithfourmodes:Armed,Disarmed,Schedule,
andGeofencing.Youcancustomizeeach modeand youcanalsocreatecustommodes. For
informationabout howtodothis,see Chapter5.Modes, Rules,andAlertson page21.

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2.
WiFi Setup andConnections
Whenyouinstallandsetupyourcamera,theArloappguidesyouthroughtheprocessof
connectingthecameratoyourrouter’s2.4GHzWiFinetworkortoanoptionalArloSmartHub
or basestation.
WiFiconnectionoptions
Whenyouinstallyourcamerayoucanconnectitdirectlytoyourrouter’s2.4GHzWiFiband,or
youcanconnectthecamerawithWiFitoanArloSmartHubVMB5000orVMB4540,oranArlo
base station VMB4500 or VMB4000.
AnArloSmartHuborbasestationisn’t includedinthepackagewithyourcamera.Theyare
soldseparately.UsingyourcamerawithaSmartHuborbasestationgivesyouaccesstothese
additional features:
• UselocalstorageonanSDcardinaVMB5000SmartHuboronaUSBstoragedevice
connectedtotheSmartHubVMB4540orbasestationVMB4500orVMB4000.
• Use remote access for SmartHubs VMB5000 and VMB4540.
Afteryouinstallandsetupyourcamera,youcanmoveitsWiFiconnectionfromyourrouter
toaSmartHuborbasestation.Youcanalsomoveyourcamera’sWiFiconnectionfroma
SmartHuborbasestationandconnectitdirectlytoyourrouter’s2.4GHzWiFiband.Todo
this,youmustremovethedevicefromyouraccountandreinstallthroughtheArloapp,
selectingtheappropriateoptiontomovebackandforth.
TipsforoptimalWiFiperformance
The distance between WiFi devices can affect the WiFi signal:
• Maximumrecommendeddistance .WerecommendthatyouplaceyourWiFirouterwithin
300feet(90meters)fromthecamera.Themaximumline-of-sightrangeof300feetis
reducedbyeachwall,ceiling,orothermajorobstructionbetweenthecameraandthe
router.
• Minimumrecommendeddistance .ToreduceWiFiinterference,allowatleast6½feet(2
meters)betweenyourcameraandanyArlocamerasthatyouinstall.

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These materials can reduce WiFi signal strength if they are located between WiFi devices:
• Unusuallythickwallsandceilings
• Brick
• Concrete
• Stone
• Ceramic
• Glass,especiallymirrors
• Metal
• Largequantitiesofwater,suchasthewaterinafishtankorwaterheater
Connectyourmobiledevicetoa2.4GHzWiFi
network duringsetup
Ifyou’re connectingyourcameradirectlytoyourrouter’s WiFinetwork,it’s importantto
understandthatyourmobiledevicemustconnecttothesameWiFinetworkasthecamera
during setup.
Yourcameracanonlyconnecttoa2.4GHzWiFinetwork.ManyroutersbroadcastWiFi
networksinboth2.4GHzand5GHzbands,soyourphonemightconnecttothe5GHzWiFi
band.Duringsetup,connectyourphonetoyour2.4GHzWiFinetwork,thenconnectyour
cameratothatsame2.4 GHzWiFinetwork.
Findyour2.4GHzWiFinetworknameandpassword
Your phone might connect to your 5 GHz WiFi network most of the time. If you’re not sure
about how to find the 2.4 GHz WiFi network:
• LookonyourWiFirouterlabel.
ManyroutershavealabelthatshowstheWiFinetworkname,whichisalsocalledanSSID.
Your2.4GHznetworknamemighthavea2,2.4,or2Gattheend.Your5GHznetwork
namemighthavea5or5Gattheend.IfyouchangedyourWiFisettings,thencheckthe
place where you saved your custom settings.
• IfyourWiFinetworknameorSSIDdoesn’tindicatewhetherit’s2.4GHzor5GHz,askyour
Internetserviceprovider(ISP)orthepersonwhosetupyourWiFirouter.
• IfyouhaveameshWiFinetwork,itusesonlyoneWiFinetworknameforbothWiFibands.
Thecamerafindsandconnectstothe2.4GHzWiFiband.Aslongasyouconnectyour
phonetothesamemeshnetwork,Arlocandiscoverthecamera.

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ConnectyouriOS(Apple)devicetoa2.4GHznetwork
1. Unlockyourdeviceandtap Settings .
2. TapWi-Fi,nearthetopofthelistofSettingsoptions.
3. TurnonWiFibytappingtheswitchnexttoWi-Fiatthetop.
Note: WiFi is activated when the switch is green.
4. Selecta2.4GHzWiFinetwork.
This is commonly indicated by a 2, 2.4, or 2G at the end of the network name.
5. Ifprompted,enterthepasswordforthenetwork.
When you’re connected to the WiFi network, a blue check mark appears to the left of the
network name.
ConnectyourAndroiddevicetoa2.4GHznetwork
1. Unlockyourdeviceandtap Settings .
2. Tap Network&Internet>Wi-Fi .
3. TurnonWiFibytappingUseWiFiatthetop.
4. Selecta2.4GHzWiFinetwork.
This is commonly indicated by a 2, 2.4, or 2G at the end of the network name.
5. Ifprompted,enterthepasswordforthenetwork.
When you’re connected to the WiFi network, the word Connected appears under the
network name.
Moveyourcamera’sWiFiconnectiontoa
SmartHuborbasestation
Youcanchangeyourcamera’sWiFiconnectionfromyourroutertoanArloSmartHub
VMB5000orVMB4540,oranArlobasestationVMB4500orVMB4000.Whenyourcamerais
connectedtoanArloSmartHuborbasestation,youcanusethecameratotriggeranArlo
Chimeorothercameras.
To add a SmartHub or base station and connect your camera:
1. OpentheArloapp.
2. AddtheSmartHuborbasestationtothesameArloaccountthatyourcamerawas
originallyconnectedto.

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Ifyou’reusinganArloSmarttrialassociatedwiththisaccount,doingthiskeepstheArlo
Smarttrialactivesoyoudon’t loseit.
3. FollowtheArloappinstructionstosetupyourSmartHuborbasestationandconnectitto
theInternet.
4. Tap Settings >My Devices .
5. Selectyourcamera.
6. Scrolldownandtap RemoveDevice .
Your device is reset and removed from your account.
7. From My Devices, tap Add New Device > Camera > Essential Camera .
8. FollowtheArloappinstructionstoaddthecamera.
9. WhentheArloappdetectsyourSmartHuborbasestation,followtheinstructionsto
connectyourcameratoyourSmartHuborbasestation.
Moveyourcamera’sWiFiconnectiontoadirect
routerconnection
Youcanchangeyourcamera’sWiFiconnectionfromaVMB5000,VMB4540,VMB4500,or
VMB4000 SmartHub orbase station, and connect the camera directly toyourrouter’s 2.4GHz
WiFi network.
Note: Whenyouconnectyourcameradirectlytoyourrouter,youcan’tusethecamerato
triggeranArloChimeorothercameras,andyoucan’tstoreArlorecordingstoalocalstorage
deviceinaSmartHuborbasestation.
To move your camera’s WiFi connection directly to your router:
1. OpentheArloappandlogintothesameArloaccountthatyourcameraisconnectedto.
IfyouareusinganArloSmarttrialassociatedwiththisaccount,doingthiskeepsthetrial
activesoyoudon’t loseit.
2. Makesurethatyourmobiledeviceisconnectedtoyourrouter’s2.4GHzWiFinetwork.
Formoreinformation,seeConnectyourmobiledevicetoa2.4GHzWiFinetworkduring
setuponpage73.
3. Tap Settings >My Devices .
4. Selectyourcamera.

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5. Scrolldownandtap RemoveDevice .
Your device is reset and removed from your account.
6. From My Devices, tap Add New Device > Camera > Essential Camera .
7. FollowtheArloappinstructionstoconnectyourcameradirectlytoa2.4GHzWiFi
network.

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3. CameraBasics
When you open the Arlo app, the Devices page displays your camera feeds.
Live camera feed
This camera is armed to
detect sound and motion.
The time the current
snapshot was taken
This camera is disarmed.
The icons for sound and
motion detection are gray.
Tap to turn the camera
siren on and off.
Number of new recordings
Taptoviewdevicesettings
forthecamera
Tap Play to begins streaming
this camera.
SmartHub or Base
Station settings
TapabuttontogotoDevices,
Library, Modes, or Settings.
Camera
icon
Located below each camera
feed
Camera
feed icon
Tapthecamerafeedtodisplay
these icons
Battery charge
Play/Stop
WiFi signal from the SmartHub
Mute the audio
Motion detection is on
Talk and Listen
View or change the camera settings
Record video manually
Take a snapshot
Turn the camera on and off.

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View your camerafeeds
1. OpentheArloapp.
2. Tap Play onthe camera feed.
The camera feed updates and camera feed icons display.
3. Tostopviewingandlisteningtothelivefeed,tapStop .
Pan andzoomvideo
You can pan and zoom to focus in on the high-definition details of any live or recorded video.
Just pinch and drag any image as you do with photos on your smartphone.
1. OpentheArloapp.
2. Tap Library .
3. TapanylivevideoorprerecordedvideofromyourArlolibrary.
Afullscreenview displays.
4. Topanandzoomusingamobiledevice:
• Pinchtozoominandoutofthevideo.
• Touchanddragtomovearoundthezoomed-inframe.
5. Topanandzoomusingacomputer:
• Clickthe Zoom icon.
• Useyourmousetomovearoundtheframe.
Foresight
Whenpluggedinusingtheindoororoutdoormagneticchargingcable,yourcamerarecords
continuously,butdiscardsthevideoafterthreesecondsifnomotionisdetected.Thisiscalled
Foresightanditmeansthatyourmotion-triggeredvideorecordingsstartbeforeanymotion
happens;youdon’tmissathing.
To record and view video with foresight:
1. Pluginyour camera.
2. Make sure the camera is using a motion-detection mode such asArmed.

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Recordclipsfromlivevideo
1. OpentheArloapp.
2. Tapthecamerafeedimage.
3. Tap Record to beginrecording.
This icon turns red to indicate that you are recording the live feed.
4. Tostoprecording,tap Record again.
Note: Manual recording is not possible when you are using Local Live Streaming.
Takeasnapshotfromlivevideo
1. OpentheArloapp.
2. Tapthecamerafeedimage.
3. Tap
Snapshot .
The snapshot is saved in your library.
TalkandListen
The camera includes a microphone that allows you to talk and listen.
1. OpentheArloapp.
2. Tapthecamerafeedimage.
3. Tapthemicrohoneicon .
4. ThefirsttimeyouuseTalkandListen,allowArlotouseyourphone’smicrophone.
5. Tapthemicrophonebutton.
Two-way audio automatically opens, allowing you to use Talk and Listen.
Turn the camera on and off
Youcanuseyourcamera atnightforbettervideoquality.Whenyourcamerais armedand
detectsmotionatnightthe turnsonautomatically.Youcanalsoadjust the behaviorand
turnitonandoff.

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Turn the on and off from the camera feed
1. OpentheArloapp.
2. Tapthecamerafeed.
3. Tap .
4. Toadjustthebrightness,tapandholdtheiconandadjusttheslider.
5. Toturnoffthe,tap .
For information about how to customize the settings, see Customize the camera settings
onpage39.
Turn thecamerasirenonandoff
1. OpentheArloapp.
2. Tap Siren ontheupperright.
3. Tap ActivateSiren .
If you have multiple cameras, you are prompted to select one.
4. Swipethesirenicontotheright.
Thecamera siren turns on.
5. Toturnoffthesiren,taptheslideratthetopoftheDevicespage.
Customize your camera feed image
Ifyouusemorethanonecamera,youcanchangetheorderinwhichthecamerafeedsdisplay
ontheDevicespage.Youcanalsozoom orrotatethecamerafeedimage180degrees.
Change the camera order
1. OpentheArloapp.
2. Tap Settings .
3. UnderSYSTEM,tap DeviceOrder .
4. Ifyouareusingasmartphoneortablet,tapEditatthetopofthepage.
A list icon displays.
5. Tapandholdthelisticonanddrageachdevicetothecorrectpositiononthelist.

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6. Tap Save .
Rotate a camera feed image 180 degrees
1. OpentheArloapp.
2. Tap Settings >My Devices .
3. Selectthecamera.
4. Tap VideoSettings .
5. Rotate theimage.
If you’re using an iOS device, tap Rotate Image 180° .
If you’re using an Android device, tap the slider to OFF and then rotate the image.
Motiondetectionactivityzones
Youcandesignatezoneswithinthecameraviewwhereyouwantthecameratodetectand
record motion.
Addanactivityzone
1. OpentheArloapp.
2. Tap Settings >My Devices .
3. Selectthecamera.
4. Under VIDEO, tap Activity Zones .
5. Tap + .
An activity zone box displays in the camera feed image.
6. Movethezonetothedesiredpositioninthecamerafeedimage.
7. Torepositionthezone,tapandholdthezoneandmoveit.
8. Tocustomize thezone name,tap Edit andenteraname.
Ifyou’reusingawebbrowser,click>nexttothezonename.
9. Tap Save .

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Change an activity zone
1. OpentheArloapp.
2. Tap Settings >My Devices .
3. Selectthecamera.
4. Under VIDEO, tap Activity Zones .
5. Tapazonetoselectit.
6. Movethezonetothedesiredpositioninthecamerafeedimage.
7. Torepositionthezone,tapandholdthezoneandmoveit.
8. Tocustomize thezone name,tap Edit andenteraname.
Ifyou’reusingawebbrowser,click>nexttothezonename.
9. Tap Save .
Deleteanactivityzone
1. OpentheArloapp.
2. Tap Settings >My Devices .
3. Selectthecamera.
4. Under VIDEO, tap Activity Zones .
5. Tapazonetoselectit.
6. Deletethedevice.
On an iOS device, slide the motion detection zone to the left and tap Delete.
On an Android device, slide the motion detection zone to the left.
View recordings and snapshots
Yourcamerastoresrecordingsandsnapshotsinthelibrary.Youcanusethefilterandthe
calendertofindandviewspecificrecordings.
Access cloud recordings
camerasrecordwhentheyareinanarmedmodeandtheydetectmotionorsound.YourArlo
recordingsaresenttoyourArloaccountinthecloudandstoredinyourlibrary.Recordingsare
encryptedwithyourusernameandpassword.

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YoucanaccessyourrecordingsfromtheArloapponyourmobiledeviceorbyusingaweb
browsertovisithttps://my.arlo.com/#/login.Youcandownloadrecordingsfromthecloudand
savethem.
UsetheLibrary
You can use the library to find and view recordings based on the date.
1. OpentheArloapp.
2. Tap Library .
Agreencircleindicatestheselectedday.Agreendotbelowthedateindicateseachdayon
whichavideoclipwasrecorded.
3. Tapahighlighteddate.
Recordingsfromthatdatedisplaybelowthecalendar.
Use the filter
You can use the filter to find and view recordings based on criteria that you select.
1. OpentheArloapp.
2. Tap Library .
3. TapFilterintheupperleftcornerofthepage.
4. Tapthefilteringcriteriathatyouwanttouse.
5. Tap Done .
Turnoffthefilter
1. OpentheArloapp.
2. Tap Library .
3. TapFilterintheupperleftcornerofthepage.
4. Tap Reset .
5. Tap Done .
Download recordings
1. OpentheArloapp.