Arlo Arlo Go User manual

December 2016
NETGEAR, Inc.
350 East Plumeria Drive
San Jose, CA 95134, USA 202-11684-01
User Manual
Arlo Go
Mobile HD Security Camera
DRAFT

2
Support
For product updates and web support, visit http://www.arlo.com/en-us/support/.
Trademarks
© NETGEAR, Inc., NETGEAR and the NETGEAR Logo are trademarks of NETGEAR, Inc. Any non-NETGEAR trademarks are used for
reference purposes only.
Compliance
For the current EU Declaration of Conformity, visit
http://support.netgear.com/app/answers/detail/a_id/11621/.
For regulatory compliance information, visit
http://www.netgear.com/about/regulatory/.
See the regulatory compliance document before connecting the power supply.
DRAFT
22

3
Contents
1. Set Up Your System 7
What You Need to Install and Use Your Arlo Go Camera 7
Activate Your SIM Card..............................................................................................................................................................8
Get the Arlo app.....................................................................................................................................................................................8
Insert the SIM Card into Your Arlo Go Camera 9
Insert the Battery Into Your Arlo Go Camera 9
Set Up Your Arlo Go Camera........................................................................................................................................10
Place Your Camera........................................................................................................................................................................11
Arlo Go Access and Cloud Storage...................................................................................................................12
Arlo Go Camera Position......................................................................................................................................................13
Charge Your Arlo Go Camera......................................................................................................................................13
Camera LED Guide..........................................................................................................................................................................14
2. View Your Content 15
View the Devices Page...........................................................................................................................................................15
View the Camera Feeds .......................................................................................................................................................16
Record Clips From Live Video.....................................................................................................................................16
Talk and Listen......................................................................................................................................................................................16
Control the Camera Feed Image..........................................................................................................................17
Change the Camera Order..............................................................................................................................................17
Zoom a Camera Image.............................................................................................................................................................18
Rotate a Camera Feed............................................................................................................................................................18
Cloud Recording.................................................................................................................................................................................19
View Recordings.................................................................................................................................................................................19
Use the Library....................................................................................................................................................................................19
Use the Filter..........................................................................................................................................................................................20
Turn O the Filter..........................................................................................................................................................................21
Share and Download Clips...............................................................................................................................................21
33

4
3. Use an SD Card With Arlo Go 22
Supported SD Card Format...........................................................................................................................................22
Insert an SD Card.............................................................................................................................................................................23
View the SD Card Status....................................................................................................................................................23
Turn SD Card Recording O and On...............................................................................................................24
View Videos Saved on an SD Card......................................................................................................................25
Change the SD Card Overwrite Setting..................................................................................................26
Format an SD Card........................................................................................................................................................................26
Safely Remove an SD Card..............................................................................................................................................27
4. Personalize Your Camera 29
Name Your Camera.......................................................................................................................................................................29
Profile Settings.....................................................................................................................................................................................29
Change Your Password and User Name.................................................................................................30
Turn Auto Login On or O for a Smartphone................................................................................30
Grant Access to Friends......................................................................................................................................................31
Add a Friend...............................................................................................................................................................................................31
Edit a Friend’s Access Privileges..........................................................................................................................32
Delete a Friend ....................................................................................................................................................................................32
5. Modes, Rules, and Smart Alerts 34
Select a Mode.........................................................................................................................................................................................34
Change Motion Sensitivity...............................................................................................................................................35
Change Audio Sensitivity....................................................................................................................................................36
Manage Alerts........................................................................................................................................................................................37
Create a Schedule..........................................................................................................................................................................38
Add a Mode..................................................................................................................................................................................................39
Motion Detection Activity Zones.........................................................................................................................41
Create an Activity Zone.......................................................................................................................................................41
Select an Activity Zone for a Rule.....................................................................................................................42
DRAFT
44

5
6. Settings 43
View Device Information.....................................................................................................................................................43
Turn the Camera LEDs O and On....................................................................................................................43
Change the Time Zone............................................................................................................................................................44
Change the Video Resolution.....................................................................................................................................45
Turn Night Vision On and O.......................................................................................................................................45
Turn the Microphone O and On.........................................................................................................................46
Change the Speaker Settings...................................................................................................................................47
Specify Power Management........................................................................................................................................47
Update the Firmware...............................................................................................................................................................48
View or Change Cellular Network Settings.....................................................................................49
Restart the Camera.....................................................................................................................................................................50
Reset the Camera to Its Factory Settings.........................................................................................50
Remove a Camera From Your Account......................................................................................................51
7. Manage Your Subscription Plan 52
Subscription Plans.........................................................................................................................................................................52
Renew Your Service Plan...................................................................................................................................................52
Select a Premier or Elite Subscription Plan.....................................................................................52
Start or Stop a Continuos Video Recording Plan 53
8. Arlo Connect 54
Use Arlo With IFTTT......................................................................................................................................................................54
Use Arlo Cameras With SmartThings............................................................................................................54
9. Use SmartThings With Arlo Cameras 55
Prepare Arlo to Work With SmartThings................................................................................................55
Use Arlo Camera Names That Are Easy to Recognize 55
Disarm Your Cameras................................................................................................................................................................56
Integrate Your Arlo Cameras With the SmartThings App 56
Adjust the Motion Sensitivity Level................................................................................................................58
DRAFT
55

6
Adjust Push Notifications..................................................................................................................................................59
10. Troubleshooting 60
Check Arlo Go’s LTE Signal Strength.............................................................................................................60
Check Arlo Go’s Battery Level..................................................................................................................................60
Arlo Go Is Not Streaming on a Mobile Device................................................................................61
Cannot View Arlo Live Streaming in a Web Browser 61
Troubleshoot an Oine Arlo Go Camera...............................................................................................62
Not Receiving Push Notifications.......................................................................................................................63
Check the Rules Settings for Armed Modes...................................................................................63
Check the Arlo App Settings on an iOS Device 64
Check the Arlo App Settings on an Android Device 64
If You Said No to Push Notifications at Installation 64
11. Rechargeable Battery Safety 65
Safety Rules for Arlo Go Rechargeable Batteries 65
Safety Rules for Arlo Go Charging Station........................................................................................66
DRAFT
66

7
1. Set Up Your System
Setting up your Arlo Go camera involves a few simple steps. Your Arlo account lets you
view videos from any Internet-connected computer or mobile device. You can use the
same Arlo app to set up and manage Arlo Go and Arlo cameras.
What You Need to Install and Use Your Arlo Go
Camera
You need the following to activate your Arlo Go camera:
• A computer or mobile device with Internet access
• An activated AT&T SIM card with a data plan
A SIM card comes pre-installed in every Arlo Go camera, but you must contact
AT&T to activate it. Keep your Arlo Go retail box with you when you contact
AT&T. The label on the bottom of the box has information that AT&T needs to
activate your SIM card. For more information about activating your SIM card,
see Activate Your SIM Card on page 8.
• If you are using a computer, you also need a supported web browser. The
following browsers are qualified to work with the Arlo web application:
• Internet Explorer 10 or higher
• Microsoft Edge
• Firefox 3.5 or higher
• Safari 3 or higher (only with Mac OS X)
• Chrome (latest version)
• If you are using a mobile device, you need the Arlo app, which requires iOS
8 or higher or Android 4.1 or higher. To download the mobile app for your
smartphone or tablet, you can do one of the following:
• Visit your device’s app store and search for Arlo.
• If you have a QR reader installed on your device, scan this QR code to be
directed to the app in the app store on your device.
During activation, your Arlo Go camera must be in a location with AT&T data
coverage.
DRAFT
77

8
Set Up Your System
Activate Your SIM Card
The camera uses the AT&T network to send pictures and video to your Arlo
account in the cloud.
¾To activate your SIM card:
1. If you know your AT&T Enterprise Sales Contact, contact that person with your
Arlo Go SIM ICCID and device IMEI. Both the SIM ICCID and the IMEI display on
the retail box.
If you don’t know your AT&T Enterprise Sales Contact, call AT&T Mobility Sales &
Services at 1-800-331-0500.
2. Select Find Your Account Representative.
This service is available Monday through Friday from 8 a.m. to 5 p.m., Central Time.
Get the Arlo app
For the best experience, downlaod the Arlo app by scanning this QR code or
searching for Arlo in the app store.
Note: If you already use the Arlo app, make sure that you are using the latest version. To
find out if an update is available, go to the app store and search for Arlo.
DRAFT
8
8

9
Set Up Your System
Insert the SIM Card into Your Arlo Go Camera
The Arlo Go camera comes with an AT&T LTE SIM card installed. If a SIM card is not
installed, insert a card into the SIM card slot.
¾To insert a SIM card:
1. Unlock the battery compartment by
pressing and holding the latch.
2. Gently pull the battery door back to open
the compartment.
3. Align the gold SIM contacts.
4. Insert the SIM card into the SIM card slot.
Note: If you plan to store video recordings on an
optional SD card (sold separately), insert the SD
card now.
Insert the Battery Into Your Arlo Go Camera
If power is available, you can plug your camera in and use it in powered mode. Best
practice is to insert the battery into your Arlo Go camera even if you plan to power
the camera using the power adapter.
¾To insert the battery:
1. Align the battery contacts.
2. Insert the battery.
3. Close the battery door.
Note: The Arlo Go battery is partially charged when it leaves the factory.
SIM card slot
SD card slot
DRAFT
99

10
Set Up Your System
Set Up Your Arlo Go Camera
Use the Arlo app and your Arlo account to set up your Arlo Go camera. If you
already have an Arlo account, you can add the Arlo Go camera to your account.
During setup, your Arlo Go camera must be connected to an AT&T network.
This requires that you are using a compatible device and a mobile service plan.
Additional restrictions and data charges might apply. Coverage and service are not
available everywhere.
After you add your Arlo Go camera to your Arlo account, you can place the Arlo Go
camera anywhere in AT&T’s network coverage area.
For information about optimizing LTE connectivity, scan this QR code or visit
http://tinyurl.com/jyoysqo.
To set up your Arlo Go camera:
1. Place the Arlo Go camera in a location with good cellular network coverage.
2. Make sure that the Alro Go camera is ready:
• You activated the SIM card.
• The SIM card is inserted in the camera.
• The Arlo Go camera LED is lit.
3. Launch the Arlo app from your smartphone.
4. If you already set up an Arlo account, log in, and tap Add Device.
5. If you are setting up a new Arlo account, tap New System Setup.
DRAFT
1
0
10