ARxIUM FastPak EXP User manual

FastPak™EXP
Operating Manual
v6.3

Information in this item is subject to change without notice.
No part of this item may be reproduced or transmitted
in any form or by any means, electronic or mechanical,
for any purpose, without the express written permission of:
AutoMed®Technologies, Inc., an ARxIUM Company
1400 Busch Parkway
Buffalo Grove, Illinois 60089
[phone]
AutoMed®is a registered trademark of AutoMed Technologies, Inc., a wholly-owned subsidiary of ARxIUM.
All other trademarks, service marks and copyrights are the property of their respective owners.
Confidential and Proprietary
© 2015 by AutoMed Technologies, Inc. All rights reserved.

FastPak EXP Operating Manual i
Safety Conventions
Safety Conventions
The following safety conventions are used
throughout this manual:
A note indicates operation or maintenance
information which is helpful to improve performance
or operation.
A caution indicates a potentially hazardous situation
exists which, if not avoided, may result in minor or
moderate injury or product damage. A caution is
noted by an exclamation point inside a yellow
triangle, and the word "CAUTION!"
A warning indicates a potentially hazardous situation
which, if not avoided, could result in death or serious
injury. A warning is noted by an exclamation point
inside an orange triangle, and the word
"WARNING!"

Safety Conventions
ii FastPak EXP Operating Manual
This manual explains the
correctwaytouseyourARxIUM
System. Failure to follow the
instructions in this manual may
result in delivery of incorrect
medication or in missing
medication, which could cause
serious injury or death. Read
this manual thoroughly and
referback toitoftenwhenusing
the device. If anything
contained in this manual is
unclear to you or if it appears
that any portions of the manual
are missing, please contact
your ARxIUM representative or
call ARxIUM at 1-888-537-3102.
Only those disposable
materials authorized by
ARxIUM shall be used in the
System. Any use or attempted
use of non-authorized
disposablesshallautomatically
end and terminate all further
obligations and duties (with
regard to warranty and service)
underthetermsofthePurchase
and License Agreement and
Service Maintenance
Agreement.
!
WARNING
!
WARNING

FastPak EXP Operating Manual iii
Safety Conventions
The machine must not be used
in any manner other than
specified by the manufacturer
to avoid impairment of the
machine and hazard to the
user(s).
Disconnect the power supply
plug or turn off the power
source if there is something
wrong with the dispensing
device. Continued abnormal
operation may cause electric
shock or fire.
When removing the plug from the
power supply outlet, grip the
power supply plug, not the cord.
Pulling the cord may result in
electric shock or fire dueto a short
circuit.
Do not touch any electrical parts
such as the power supply plug or
any switches with a wet hand.
This may cause electric shock.
!
WARNING
!
WARNING
!
CAUTION
!
CAUTION

Safety Conventions
iv FastPak EXP Operating Manual
Do not use force when opening or
closing the medication drawers.
Excessive force may cause
machine failure.
Do not place fingers or hands
inside a medication drawer when
closing the drawer, to avoid injury.
!
CAUTION
!
CAUTION

FastPak EXP Operating Manual v
Typographic Conventions
Typographic Conventions
bold italic
The names of buttons appear in bold italic type. For
example, select Exit instructs the user to click/touch
the Exit button on the computer screen.
italic Times New Roman
Book titles appear in an italic Times New Roman
font. For example, refer to the FastPak EXP System
Software Manual.
SMALL CAPS
Directories, paths, and file names appear in small
caps. For example, C:\AUTOMED/DISPENSE is the
directory location for the dispense file.

Images/Database Disclaimer
vi FastPak EXP Operating Manual
Images/Database Disclaimer
ARxIUM makes no warranty or representation,
express or implied, as to the accuracy or correctness
of the images/database, which images/database is
provided to customer “as is”. ARxIUM specifically
disclaims the implied warranty of merchantability
and fitness for a particular purpose.
Customer acknowledges, in connection with the use
of the images/database, that the information
contained therein is intended as a supplement to, and
not a substitute for, the knowledge, expertise, skill,
and judgement of pharmacists and other healthcare
professionals in patient care. Customer
acknowledges that the professional duty to the
patient in providing healthcare services lies solely
with the healthcare professional providing patient
care services. Customer takes full responsibility for
the use of information provided by the images/
database in patient care and acknowledges that the
use of the images/database in no way is intended to
replace or substitute for professional judgement.
ARxIUM does not assume any responsibility for
actions of customer which may result in any liability
or damages due to malpractice, failure to warn,
negligence or any other basis. Customer shall ensure
that all healthcare professionals using the images/
database are aware of the limitations of the use of the
images/database.

FastPak EXP Operating Manual vii
Contents
Features and Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Introducing the FastPak EXP . . . . . . . . . . . . . . . . . . . . . . 2
Operating Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
How the FastPak EXP Works . . . . . . . . . . . . . . . . . . . . . . 3
The Cabinet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Interior Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Removing and Installing the Lower Assemblies . . . . . . . 8
Drawer Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Keypad and LCD Panel . . . . . . . . . . . . . . . . . . . . . . . . . 12
Emergency Stop Button . . . . . . . . . . . . . . . . . . . . . . . . . 14
Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Connecting the FastPak EXP to the ARxIUM Computer 16
Installing the Touchscreen . . . . . . . . . . . . . . . . . . . . . . . 16
Connecting PC Components . . . . . . . . . . . . . . . . . . . . . . 19
Connecting to a Power Source . . . . . . . . . . . . . . . . . . . . 20
Powering Up the Devices . . . . . . . . . . . . . . . . . . . . . . . . 21
Starting the FastPak EXP System . . . . . . . . . . . . . . . . . . 22
Shutting Down the FastPak EXP . . . . . . . . . . . . . . . . . . 22
Emergency Shutdown Procedure . . . . . . . . . . . . . . . . . . 23
Canisters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Anatomy of a FastPak EXP Canister . . . . . . . . . . . . . . . 25
Smart Canisters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Filling Canisters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Installing Canisters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

viii FastPak EXP Operating Manual
Installing Smart Canisters . . . . . . . . . . . . . . . . . . . . . . . . 32
UTC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Opening the UTC Drawer . . . . . . . . . . . . . . . . . . . . . . . . 33
Filling the UTC Tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Using the Prefill UTC Tray . . . . . . . . . . . . . . . . . . . . . . . 40
Med-Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Locating the Med-Paper . . . . . . . . . . . . . . . . . . . . . . . . . 41
Replacing the Med-Paper . . . . . . . . . . . . . . . . . . . . . . . . 43
Replacing the Cutter Blade . . . . . . . . . . . . . . . . . . . . . . . 47
Ordering Consumables . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Printer Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Locating the Printer Ribbon . . . . . . . . . . . . . . . . . . . . . . 51
Replacing the Printer Ribbon . . . . . . . . . . . . . . . . . . . . . 55
Ordering Consumables . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Dispense . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Dispense Application Overview . . . . . . . . . . . . . . . . . . . 64
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Overview of the Dispensing Process . . . . . . . . . . . . . . . . 66
FastPak EXP Status Icons . . . . . . . . . . . . . . . . . . . . . . . . 67
Viewing Batch Status . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Dispensing Batches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Deleting Batches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Viewing Batch Statistics . . . . . . . . . . . . . . . . . . . . . . . . . 94
Batch Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Cabinet Replenishment . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Unlocking the Device . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Skip Med Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Batch Verify Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

FastPak EXP Operating Manual ix
Canceling a Batch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Creating New Batches . . . . . . . . . . . . . . . . . . . . . . . . . 101
Processing Newly-Created Batches . . . . . . . . . . . . . . . 107
Changing Dispense Settings . . . . . . . . . . . . . . . . . . . . . 108
Filling Canisters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Exiting Dispense . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Cleaning and Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Tool Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Cleaning Order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Exterior Surfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Touchscreen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Barcode Scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Fingerprint Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Canisters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Medication Drawers . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
UTC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
UTC Tray Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Interior Surfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Heat Sealer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Sub-Hoppers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Sub-Hopper Sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Upper Shutter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Hopper and Hopper Sensor . . . . . . . . . . . . . . . . . . . . . . 140
Lower Shutter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Perforation Blade Assembly . . . . . . . . . . . . . . . . . . . . . 145
Cutter Blade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Cleaning Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Before Calling for Service . . . . . . . . . . . . . . . . . . . . . . 154
Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

xFastPak EXP Operating Manual
Messages and Resolutions . . . . . . . . . . . . . . . . . . . . . . . 158
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
Contacting ARxIUM . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

FastPak EXP Operating Manual 1
1 Features and Function
This chapter provides an overview of the features and functions
of your ARxIUM FastPak EXP hardware. This chapter covers
the following topics:
•Introducing the FastPak EXP
•Operating Guidelines
•How the FastPak EXP Works
•The Cabinet
•Interior Components
•Removing and Installing the Lower
Assemblies
•Drawer Lock
•Keypad and LCD Panel
•Emergency Stop Button

Introducing the FastPak EXP
2FastPak EXP Operating Manual
Introducing the FastPak EXP
The FastPak EXP combines high-speed packaging
and unit- or multi-dose dispensing with a
comprehensive software system that allows you to
control and track patient medication orders. This
system delivers all of your patients’ medications
sealed in unit-dose or multi-dose packages labeled
with name, barcodes, medication information, and
dosage time printed clearly on each package. The
FastPak EXP System is comprised of the following
items:
•The FastPak EXP pill dispensing and pack-
aging hardware, which includes calibrated
drug canisters, a universal drug tray, and
unit-dose / multi-dose packaging system
with multi-label formatting and barcode
printing;
•An IBM-compatible PC which contains the
software system that communicates with the
FastPak EXP hardware to fill and track
patient medication orders;
•A printer connected to the PC, used to gener-
ate order tracking, inventory, and administra-
tive reports;
•A custom RS-232 serial cable that connects
the FastPak EXP hardware to the PC;
•This operating manual; and,
•The FastPak EXP System Software Manual
if you are using a stand-alone FastPak EXP,
or the Efficiency WorkPath ClinicWorks in
Health Systems guide if you are using the
FastPak EXP in a checkstation environment.

FastPak EXP Operating Manual 3
Operating Guidelines
Operating Guidelines
The FastPak EXP device must be operated in a
temperature range of 59-82oF (15-28oC) with a
relative humidity less than 60%.
Using this equipment in any
manner not specified by the
manufacturer may result in the
device protections being
impaired.
The FastPak EXP is designed to be operated under
the following conditions:
•In an indoor environment only
•At an altitude up to 6,562 feet (2000 meters)
•Using a mains supply voltage that does not
exceed 115VAC ± 10%, 60Hz, <2.0 amperes,
with transient overvoltages in accordance
with UL Installation Categories
(Overvoltage Categories) II
•Consistent with Pollution Degree 2 in
accordance with IEC 664.
How the FastPak EXP Works
The FastPak EXP stores medication in calibrated
canisters. Each canister holds hundreds to thousands
of pills, depending on pill size. The system also has a
universal tray which can handle exception doses.
This tray is useful for infrequently-used medications
or for packaging partial tablets.
!
WARNING

How the FastPak EXP Works
4FastPak EXP Operating Manual
Each canister is imprinted with a number and the
name of the medication it contains. Assigned a
corresponding numbered slot in the cabinet, each
canister is individually calibrated to release only one
tablet per command. Canister calibration occurs at
ARxIUM.
In addition to standard medication canisters, the
FastPak EXP uses optional Smart Canisters. An
optical reader reads a special label inside the canister
base. Each medication has a unique ID; therefore,
even when a Smart Canister is moved to another
Smart motor base location, the FastPak EXP
dispenses the correct medication from the new
location.
The canisters are housed inside drawers in the upper
cabinet. Photo sensors verify that only one dose has
made its way out of the canister. The pills then pass
through the shutters and into pouches which are
printed and heat sealed.
The system is designed to be operated by technicians
with minimal training. Operators access the FastPak
EXP System software via a password (or a biometric
scanner). In response to orders entered via the
pharmacy information system, the device identifies
the medications it stocks, then counts and packs
them. These medications come out of the machine in
a continuous med-bag strip of unit-dose or multi-
dose, single administration packages. The number of
lines printed on each pouch varies, depending on
pouch size and printing orientation.

FastPak EXP Operating Manual 5
The Cabinet
The Cabinet
The FastPak EXP cabinet is shown below.
Figure 1-1 FastPak EXP cabinet
Medication drawers
Status panel (LCD)
Keypad
UTC tray
Emergency stop
button
Bag exit chute
Front access doors
Canister empty
lights
Front upper
panel doors
Note: The FastPak EXP
will not operate when
the front access
doors are open.
(conveyor)

Interior Components
6FastPak EXP Operating Manual
Never insert
fingers or
anythingelseinto
conveyor during
operation.
Interior Components
The FastPak EXP is comprised of 20 drawers; each
drawer holds 16 canisters.
Figure 1-2 Drawer interior
You can open only one drawer in any column of
drawers at a time.
!
CAUTION
Medication
canister
Canister motor
base

FastPak EXP Operating Manual 7
Interior Components
In addition to the medication drawers, the FastPak
EXP has a universal table counter (UTC) tray which
is used to store and dispense up to 64 infrequently-
used, partial, or irregularly-shaped medications.
Figure 1-3 UTC tray in the UTC and first
shutter drawer
UTC tray
Upper/First shutters
This entire area is the
UTC and first shutter
drawer

Removing and Installing the Lower Assemblies
8FastPak EXP Operating Manual
The printing and packaging assemblies, located in the bottom
portion of the cabinet, roll out for easy access.
Figure 1-4 Inside lower cabinet
Removing and Installing the Lower Assemblies
The entire printing and packaging assembly,
sometimes called the lower packaging unit (LPU),
may be removed if you want to replace the current
assembly with the alternate assembly. For example, if
you are dispensing the 60 mm unit-dose pouches, and
want to package the 80 mm multi-dose pouches, you
must change the lower assembly.
Packaging
material
shutter
Lower/Second
Cutter
Conveyor
Ribbon
(inside box)
Heat seal
assembly