Troubleshooting Tips
Intheunlikelyeventyour network is not operatingproperly,follow the
troubleshootingtips below.
■Checkyour power connection.Is the green PowerLEDon?Ifnot,plugthe
powermodule into a differentACoutlet.
■Checkyour networkcable.IsthegreennetworkLinkLEDon? If not,try
connectinga“knowngood”networkcable between your switch and the
adapter.Youshould see aLink LED on your switch and your networkadapter.
Themaximum distance from anynode (computer,printer,hub,switch,etc.)is
328feetor100meters.Besureyourcable isnot coiled,twistedordamaged.
Whenconnectingthe switch to a computer,be sure your Category 5 UTP cable
iswiredfor straight-through;pins1,2,3 and 6 should bematchedpin-for-pin
onbothends.Notethat pins 3 and6 must use the sametwisted pair;these
aretypicallyorange/white orange or green/whitegreen.
■Checkyour uplink switch.Whenconnectingto another hub or switch,set the
switchto uplink on onlyone hub/switch and use a standard,straight-through
networkcable.Thisswitchmaybeconnectedtoanother10/100Mbpsswitch
orhub,but it will only run at10 Mbps.
■Checkyourcomputer’ssoftware.Checkyouroperatingsystemmanual for
instructionsonconfiguringyournetworkforfileandprintsharing.
Need more help?
Consultthe Asanté website(www.asante.com)foradditionaltroubleshootingtips
andfrequentlyaskedquestions (FAQ).YoumayalsocontactAsantéTechnical
Supportduringstandardbusinesshours(7amto6pmMST,Monday-Friday).
Phone: 800-622-7464or801-566-8991
FAX: 801-566-3787
Product Specifications
Network: Autonegotiation of IEEE 802u FastEthernet(100BaseTX)or
IEEE802.3Ethernet(10BaseT)
Ports: Choiceof 5 (ModelFS5005) or 8 (Model FS5008)
RJ-45connectors
ErrorProtection: Automaticallyisolatesfaultyports
(auto-partitionandreconnection)
ErrorCorrection: Automaticpolaritydetection andcorrection
Expansion: Port1maybeuplinkedtoadditional hubsor switches
(switchselectable)
Power: 12VDC(ACpower module included)
Safety and Regulatory Compliance
FCCCompliance Statement
ThishardwaredevicecomplieswithPart15oftheFCCRules.Operationis
subjecttothefollowingtwoconditions:1)thisdevicemaynotcauseharmful
interference,and 2) this device must accept any interferencereceived,including
interferencethat may cause undesiredoperation.Thisequipmenthasbeen tested
andfoundtocomplywiththelimitsforaClassBcomputingdeviceinaccordance
withthespecificationsinSubpart B of Part 15 of FCCrules,whicharedesigned
toprovidereasonableprotectionagainstsuchinterferenceinaresidential
installation.However,there is no guarantee thatinterferencewillnotoccur in a
particularinstallation.Ifyoususpectthisequipmentiscausinginterference,
turnyourunit onand off while yourradioorTVis showinginterference,Ifthe
interferencedisappears when you turn the unitoff and reappears when you turn
theuniton,somethingintheunitiscausing interference.Youcantry tocorrect
theinterferenceby one or moreofthefollowing measures:1)reorientorrelocate
thereceivingantenna;2)increasetheseparationbetweentheequipmentand
thereceiver;3) connectthe equipment to an outlet ona circuitdifferentfrom
thatto which the receiverisconnected;4)consulttheplaceofpurchaseoran
experiencedradio/television technician for additional suggestions.Anychanges
ormodificationsnotexpresslyapprovedbythepartyresponsible for compliance
couldvoid the user’sauthority to operatetheequipment.
SafetyAdvisory
1. Thisproduct should be operated fromthetype of power sourceindicatedon
themarkinglabel.Ifyouarenot sure of the typeof power available,consult
yourdealer orlocal power company.
2. Donotallowanythingtorestonthepowercord.Do not locatethis product
wherepeople will walk on thecord.
3. Neverpush objectsof anykind intothisproductthroughcabinetslotsasthey
maytouch dangerous voltage pointsor shortout partsthatcouldresultin a
riskoffireor electricshock.Never spill liquid of any kind onthe product.
4. Donotattempttoservicethisproductyourself,asopening or removingcovers
mayexpose you to dangerousvoltagepointsorother risks.Refer all servicing
toservicepersonnel.
Making Networking Simple
Visit Asanté at
www.asante.com
MainCorporateTelephoneNumbers
800-662-9686Home/OfficeSolutions
800-303-9121EnterpriseSolutions
408-435-8388
TechnicalSupport –Worldwide
801-566-8991
TechnicalSupport Fax
801-566-3787
Copyright©2000AsantéTechnologies,Inc.Asanté,the Asanté logoand
FriendlyNETaretrademarksofAsantéTechnologies.All other brandnamesand
productsaretrademarksorregisteredtrademarksoftheirrespectiveholders.
Allfeaturesandspecificationsaresubjecttochangewithoutpriornotice.
06-00562-00,4/00
1) What is your organization’s
primary business?
■■Advertising Agency/
Public Relations
■■CAD/CAM
■■Graphic Arts Services
■■Multimedia/Video
■■Sales
■■Finance
■■College/University
■■Higher Education
■■K-12
■■Manufacturing
■■Medical/Dental
■■Printers
■■Prepress
■■Publishing
■■Transportation
■■Corporate/In-plant,
Non-commercial In-house
Graphic Services
■■Other
_____________________________
2) My primary job function is
(Check only one):
■■Business Management
(President,Owner,VP,etc.)
■■Communications/
Publishing Management
■■Educational Management
■■Management Information
Systems (MIS)
■■Graphic Arts/
Design Management
■■Production Management
■■Department Supervision/
Management
3) What is your influence on
purchasing decisions?
■■Authority to evaluate
and purchase
■■Evaluate and recommend
5) Where did you purchase
the product?
■■Reseller
■■Direct from Asanté
■■Distributor
■■Mail Order
■■Web
■■Other
_____________________________
4) Have you previously purchased
an Asanté product?
■■Yes
■■No
If yes, which product?
■■Adapters
■■Hubs
■■Switches
■■Software
■■Other products
_____________________________
6) Types of workstation
operating systems:
■■Mac OS
■■Windows 95/98
■■Windows®NT/2000
■■Linux
■■UNIX
■■MS DOS
■■Solaris
■■Other
_____________________________
7) Number of nodes on
your network:
■■2-10
■■10-50
■■50-100
■■100-500
■■500+
8) Type of network:
■■LocalTalk
■■Ethernet
■■Fast Ethernet
■■Gigabit Ethernet
■■FDDI
■■ATM
9) Type of network
operating systems:
■■Novell NetWare
■■Microsoft NT/2000
■■AppleTalk/MacLAN Connect
■■AppleShare
■■UNIX/Linux
10) Types of network
management software:
■■IntraSpection
■■AsantéView
■■SunNet Manager
■■IBM NetView
■■Optivity
■■HP OpenView
■■Other
_____________________________
