ASC Global IPCOM-4G User manual

IPCOM-4G
2G/3G/4G/IP COMMUNICATOR
INSTALLER AND USER’S GUIDE
Version: 1.1

IPCOM 4G www.ascglobal.eu
TABLE OF CONTENTS
Introduction................................................................................................................................................................................................ 3
System o er iew........................................................................................................................................................................................ 3
Module buildup.......................................................................................................................................................................................... 4
Installation steps........................................................................................................................................................................................ 5
LED Indicators............................................................................................................................................................................................ 6
General recommendations........................................................................................................................................................................ 7
Programming.............................................................................................................................................................................................. 7
Programming with PC..................................................................................................................................................................................................7
Remote programming..................................................................................................................................................................................................9
Communication.......................................................................................................................................................................................... 9
AES Encryption..........................................................................................................................................................................................................10
Channel settings...................................................................................................................................................................................... 10
Ethernet......................................................................................................................................................................................................................10
Mobile data (GPRS/3G/4G).......................................................................................................................................................................................10
SMS report.................................................................................................................................................................................................................10
SMS forwarding..........................................................................................................................................................................................................10
GPRS settings.......................................................................................................................................................................................... 11
E ent filter................................................................................................................................................................................................. 11
I/O settings............................................................................................................................................................................................... 11
Input settings..............................................................................................................................................................................................................11
Output settings...........................................................................................................................................................................................................11
Control phone numbers.......................................................................................................................................................................... 11
Indi idual zone names............................................................................................................................................................................. 11
Connecting the module to the alarm panel........................................................................................................................................... 11
Testing AMS ser er connection.............................................................................................................................................................. 12
Firmware upgrade.................................................................................................................................................................................... 12
Troubleshooting....................................................................................................................................................................................... 13
SMS programming................................................................................................................................................................................... 14
SMS command list.....................................................................................................................................................................................................14
Technical data.......................................................................................................................................................................................... 16
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Introduction
The IPCOM 4G Mobile Communicator is recommended for security installations, where the reporting to Alarm Monitoring
Service providers (AMS) has to be made over Ethernet and/or mobile networks. The main reporting channel is the
Ethernet network, and the mobile internet network, as a backup.
The device is equipped with two I/O ports (the type of the ports can be NO/NC). The outputs of the module can be
controlled via SMS and phone call as monostable. In addition, the control with phone call is possible only with phone
caller identification, therefore, 8 phone numbers can be set to manage the outputs.
The ports can be used also as contact driven inputs. In case of arriving signal to any of the 2 inputs, the module can send
an SMS to one phone number, moreover, the module is capable of sending a message to the monitoring station as well.
Also, we can link zones to the inputs. The IPCOM 4G is able to translate the contact ID codes, which were sent by the
alarm panel, to SMSs. Also we can give unique names up to 16 zones.
The module can be programmed by PC via USB directly, or via IP network.
For all ways, a primary and a secondary channel can be given. The secondary channel can be used as a backup, or for
parallel reporting (double reporting).
To be able to use and understand all the features of the IPCOM 4G series communicators, please, read this Installer
Manual carefully.
SAFETY NOTICE! Please, take care of installing and using this product according to the instructions and procedures
detailed in this manual to ensure proper product safety.
System o er iew
The IPCOM 4G communicator receives the messages from the telco interface of the security control panel, in Contact ID
format, and forwards these through the wired or mobile internet network or cellular network to the Alarm Monitoring
Service central.
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GSM
Router
Ethernet
internet
AMS receiver
IPCOM 4G
GPRS/3G/4G

IPCOM 4G www.ascglobal.eu
Module buildup
Figure 1: the buildup of the module
Figure 2: Series diagram wiring terminal
Figure 3: SIM card inserting
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Installation steps
1. Carry out a signal strength check with your mobile phone. Sometimes occurs there is no
sufficient signal strength at the commissioning site. In this case it is recommended to change the
module position prior of installation.
Do not install the device to places where strong electromagnetic waves might occur, ex. next to
electric motors or alarm transformers.
Do not install in watery places or to places with great humidity.
2. Connect the antenna that can be secured with the SMA connector. If you are reading low signal
strength use antenna with higher gain. Signal strength grow can also be achieved by
repositioning the antenna.
Do not position the antenna under metal co er of arious appliances as those might
significantly ruin the signal strength.
3. You should opt out the oicemail and call notification functions of the SIM card. If the
protection of the SIM card is not required otherwise, it is recommended to switch the PIN code
request of the SIM card off.
Sometimes new SIM cards must be activated (usually an outgoing call has to be made).
Check the validity of the card. If you have a prepaid card check its balance and its usage
possibilities (ex. it can be used only for calls)
4. It is practical to check the satisfying operation of a SIM card in a cell phone prior of insertion into
a module. Number identifying of caller and at call initiations has to be checked. This function at
certain service providers must be enabled formerly.
5. The average mobile data usage of the IPCOM 4G communicator is estimated at 5 6 MB/month.
This value can depend on the frequency of the test (keep alive) signals. Please, use a SIM card
with at least 5 10MB/month data plan. If you are not qualified ask for professional help.
6. Insert the SIM card in the SIM card slot of the module.
7. Connectors have to be connected according to the wiring diagram. If you are dealing with OC
output mind the correct wiring of the relay protecting diode.
8. Check if the power supply performance will be sufficient for the module. Mind the polarity.
If wiring is reversed the module will not operate or might get damaged.
9. Now the device can be powered.
Module can acquire the power needed for programming also from the USB adapter.
When using Ethernet (IP) reporting, the internet connection is provided for the communicator by the
local router. To ensure problem free reporting, it is recommended to provide uninterrupted power
supply for the router.
In all operating modes, the number of reporting trials on the mobile data channel is limited, to keep
data traffic at a reasonable rate. After 4 unsuccessful communication trials the reporting will be
suspended on the given channel until another event is to be reported, or the next channel test is due.
Reporting trials on the ethernet (IP) channels is not limited in any ways to ensure, that the
communication restores in shortest possible time, after the cause of the problem has been eliminated.
If there is a failure in the operation of the communicator, the „Debug” mode can be used to identify the
cause of the problems. More information at „Troubleshooting”.
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LED Indicators
Signals give essential information of the module, of GSM signal strength and the actual error codes. By
blinking we mean flashes between two longer pause.
•LED-1 Power/Signal LED: In case of proper power supply, the LED 1 lights continuously, and
indicates mobile network signal strength by slow flashes in every 10 seconds:
Flashes Meaning
0 1 No / weak signal level
2 3 Medium / good signal level
Fast flash Power supply falls – under 10 V DC
Slowly flashes During programming
•LED-2 Trouble LED: Provides general fault signal
Flashes Meaning
No light No trouble condition, proper operation
Continuous light The configured reporting channel has
physical problem (e.g. no SIM card)
Flash Unsuccessful reporting attempt on one
or all reporting channel
•If LED 1 and LED 2 flash promptly alternating, it indicates that these is no reporting channel has been properly
programmed. During firmware upgrade of the unit the two LEDs flash alternating slowly.
•LED 3 and LED 4 show the status of the I/O 1 and 2 of the communicator according to the selected operating
mode (input or output).
Flashes Meaning
Light Input or output active
No light Input or output inactive
•LED 5 Indicates the status of the GPRS / GSM connection
Flashes Meaning
Light GPRS / GSM connection is OK
No light
Initiating GPRS/GSM connection, or no
SIM card, or no GPRS / GSM channel is
programmed.
Flash
Some or all GPRS / GSM channels have
failed to report properly to the AMS
central.
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IPCOM 4G www.ascglobal.eu
•The LED 6 Indicates the status of the Ethernet connection
Flashes Meaning
Continuous light Ethernet connection is OK
No light
No Ethernet cable connected, or the
connected router does not support 10
Base T connection link.
Flash
Some or all IP channels have failed to
report properly to the AMS central, or
device is not properly configured on the
local network (Router or DHCP failure)
•If the Ethernet cable is connected to the module, and it could be properly configured on the local network, LED 6
will light even if there are no IP reporting channels are configured. In this case, the device will still be accessible
on the local network for remote programming.
General recommendations
The IPCOM 4G communicators can report to AMS servers via the Ethernet and/or GPRS/3G/4G network. A primary and
secondary reporting channel for all communication media. Furthermore, SMS sending is available for notification
purposes.
The priority of the communication channels corresponds to their number – so reporting on the lower number channel is in
priority over reporting on higher numbered channels. The communication channels are as follows:
Channel Channel type
CH1 and CH2 Ethernet (IP) channels
CH3 and CH4 GPRS channels
CH8 SMS notification
Programming
Programming with PC
The IPCOM 4G communicators can be programmed via the USB connector (virtual serial port). For programming, please,
use the Terminal software. The IPCOM 4G communicators are supported from Terminal version 2.43. It is always
recommended to check the latest available software version before programming. The latest version of the Terminal
software can be downloaded from the following link:
http://download.ascglobal.eu/download/software/terminal.zip
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IPCOM 4G www.ascglobal.eu
The programming steps are as follow:
1. Connect the IPCOM 4G communicator
to the PC with a mini USB cable.
2. Start the Terminal, then in the file menu
with the „open” button search and
chose the IPCOMM.et device file.
3. After that, select the product type: IP G/PRO
4. Set the COM port for programming in the Communication / Port ettings menu. The password for programming is
„1234” by default.
5. Read out the current settings from the device, by clicking on Communication / Read button.
The firmware version of the device can be
interpreted as follows:
G – 16 ( year – 2016, alphanumeric)
6 – 6 (month – June, hexadecimal)
03 – 3 (day – the third)
6. Set the parameters in Terminal, as needed. In case you have used IPCOM
communicator before, then you might realize, that the options are similar, but only
channels 3,4,5, and 6 can be accessed.
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7. When all the required options and parameters have been set, these can be
donwloaded to the device by clicking on Communication / Write.
8. The commonly used settings may be worth to save on the PC as a template for
programming communicators. This can be done at File / ave menu. The previously
saved settings can be reloaded later by using File / Open menu.
The short description of the options, that can be set in Terminal, can be found by right clicking on them in the UI.
Remote programming
The device allows programming via LAN. To be able to connect to the
communicator via IP, we have to give the IP adress and port of the module,
which has to be a fix IP adress, or DHCP in case we would like to connect to
the module within VPN network. In addition, a security code is necessary for
the connection too.
After that we have to click on the OK button and then read out the data from
the module with the Read button instead of the earch button
Communication
In the communication settings the different settings can be configurated includes as operation modes, globasl test, AES
encrypption, automatic reset and time zone.
The operating mode of the communicator determines, how the available communication channels will be actually used for
event reporting, so which channels are used as primary and for backup. The available options are as follows:
1-2-3-4-5-6 mode (default)
In this mode, the communicator sends the event to the first available server, according to the priortiy of the available
channels. Upon success, no further reports will be made.
1-2; 3-4; 5-6 mode
Using this mode, the events will be reported on available IP and mobile data channels as well, even if reporting to any of
these has been successful. E.g. it will report the event over mobile data even if it has already been reported over IP.
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1-2-3-4 Pass-Through mode
This mode is very similar to the first one, but with an important difference. In this mode, the event received over telco
interface will be acknowledged to the control panel after the event has been successfully reported to and acknowledged
by the server. This method is slower, but provides in most cases more reliable reporting.
1-3-5; 2-4-6 mode
This mode can be used, when the events has to be reported to two independent AMS. An IP, and mobile data channel
can be used for each AMS server.
AES Encryption
The 128 bit AES encryption allows higher level of security for tranmission.
Channel settings
Ethernet
The device can send messages trough IP. Here we
need to ensure an IP adress or domain of the
receiver along with a port. Also we have to give an
account number in addition to choosing the internet
protocol (TCP/UDP) and the transmission protocol
(SIA DC 09, E2, Normal contact ID).
Mobile data (GPRS/3G/4G)
The device can send messages via mobile
data. Here we need to ensure the IP adress
or domain of the receiver along with a port.
Also we have to give an account number, in
addition to choosing the internet protocol
(TCP/UDP) and the transmission protocol
(SIA DC 09, E2, Normal contact ID).
SMS report
It is possible to send SMSs about the input changes, incoming messages from the alarm panel to one particlar phone
number. The SMS message contains information regarding the event includes the event code (603), the test period (060),
and the zone number (001) in case of alarm.
Lifetest SMS: E603 99 060 Test
Alarm SMS: E130 99 001 Burglary
SMS forwarding
We can assign one phone number to forward the
incoming SMSs. The module redirects every SMS
which is sent in a wrong way, or by the provider.
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