Astound Tivo service User manual

TiVo®
Quick Start
Guide
(No Contact or Tech Assisted)

STEP 1
Connecting the STB:
1. Connect coax from the wall outlet to the Set Top Box (STB)
2. Connect the HDMI cable from the STB to the TV.
3. If using Ethernet connect the Ethernet Cable from the router to the STB.
4. Plug the STB in to a power outlet. Wait for box to fully boot up (3.5 Minutes)
When you see the Flag Screen you MUST wait 3-Minutes before adding the batteries
to the remote and pressing any button.
After waiting 3- minutes, highlight
United States and press OK
STEP 2
Pro Tip: Waiting 3-minutes before pressing OK will save you time.
Interrupting the box during this time will cause a 20 minute delay in
completing the Guided Setup.
You will be brought to the start of
the Guided Setup. *DO NOT press OK*
Press ENTER (located at the
bottom of the remote) for
‘Advanced Options’
STEP 3
Highlight ‘Installer Express
Setup’ and press OK
STEP 4
Enter the Zip Code
for your area:
______________________
Your Technician’s Name is: _________________________________________ and can be contacted at: __________________________
This guide will help you to connect and set up your TiVo box.
If you requested no-contact installation, your installer will complete the work outside you home and will assist you over the phone.
This installation guide is easy-to-use and will get you started. You and your installer will follow the step-by-step process together
to get your video services connected.
Note: Allow the box to fully boot up and stay on the Welcome Screen for 3 minutes prior to putting the batteries into the remote.
TiVo® Quick Start Guide astound.com | 1.800.427.8686

Your Installer will guide you on what option to choose.
STEP 5
Choose your ‘Network Hookup’
and press OK
STEP 6
You’ll be asked how you want to obtain an IP address. Highlight
‘Get Automatically from a DHCP server.’ Press OK
Your network setup is complete. Press OK to continue
Your eBox will begin getting setup info. Once it is finished, press OK
STEP 7
Choose the name of your
TiVo Box and press OK
STEP 8
Choose the appropriate cable
provider and press OK
* New York residence need to
select QUEENS DIGITAL
* Boston Residence need to
select Boston Digital
STEP 9
Select premium channels that
apply to your work order
When finished scroll RIGHT
to ‘Done’ and press OK
STEP 10
You have completed the Guided
Setup. Press the TIVO Button to
be brought to TiVo Home
When you get to TiVo Home,
the STB will already be run a
TiVo Service Connection in the
background. This will give you
1 days worth of guide data.
The remainder of the guide
will load overnight.
TiVo® Quick Start Guide astound.com | 1.800.427.8686

STEP 11
After arriving at the Home screen
you will need to program the
remote to control your TV.
Cursor over to the left highlight
menu and press OK on the remote.
STEP 12
Scroll over to Settings then
scroll down to Remote and
devices then press OK
STEP 13
Scroll down to Remote Control
Setup and press OK
STEP 14
Scroll down to Set TV,
Power, Volume, and Mute
STEP 15
Find your Brand of TV and
Press OK
STEP 16
Follow the Steps listed on the screen:
1. HOLD down the TV POWER
and TIVO (silver Icon at the
top of the remote) button
together for 5 seconds until
the light at the top of the
remote remains on.
2. Enter the 4-digit remote
code from the list above.
3. Test the TV Power button.
4. If it doesn’t work, repeat steps
1 to 3 using the next code.
If you found a code that turned your TV o, press OK to store the code. You
can now use the POWER, VOLUME, and MUTE buttons on the TiVo remote to
operate your TV. Press Power to turn your TV back on.
Additional Resources: If you need assistance
after your installation, please don’t hesitate to
contact us at 1.800.427.8686 or at
astound.com/support; our customer service agents
are available 24 hours a day, 7 days a week.
TiVo® Quick Start Guide astound.com | 1.800.427.8686

Our customer pledge is simple:
we’re committed to putting you first in everything we do.
If you have any questions with your installation, please go to
astound.com/support or call 1.800.427.8686.
• 24/7 customer service
• We will do what we say we’re
going to do
• 30-Day money back guarantee
• On-time Guarantee
• Easy to understand bill
• No mandatory contracts
• Service calls 7 days a week
• We’ll make every eort to
resolve your issue the first time
TiVo® Quick Start Guide astound.com | 1.800.427.8686