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16590 BT Project Glamour Insert •BT •290x175mm •P1 •CMYK •PF:04 •19.12.07 •RJ
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files for correct trappin
Quick Start. Follow these five simple steps to get online.
For more detailed instructions and troubleshooting, please see ‘Set-up’ in your User Guide.
Broadband cable (grey ends)
ADSL filters (x2)
Power adapter
BT Home Hub
User Guide and CD
Check your box contents.
1
Fit an ADSL filter to every telephone socket that you use in your home. Sockets could
be used by telephones, faxes and digital TV boxes (e.g. Sky). These devices need to use
a filter to prevent interference with your broadband service.
2
BT Home Hub
BT Home Hub Wireless Settings
You will need these details to set up a wireless connection
to your BT Home Hub
Wireless
Network Name: BTHomeHUB-D311
Wireless Key: abcDef1234
Please note:
You may not need to use all these items when setting up BT Total Broadband.
USB cable (blue ends)
Ethernet cable (yellow ends)
*Warning: choking hazard. Keep out of reach of children.
Wireless settings card
Cable tidy*
16590 BT Project Glamour Insert_270x165 19/12/07 12:39 Page 1
16590 BT Project Glamour Insert •BT •290x175mm •P2 •CMYK •PF:04 •19.12.07 •RJ
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files for correct trappin
Using the broadband cable (grey ends), connect your Hub to an ADSL filter and then
connect the power supply.
3
Raise your Hub’s aerial and wait for the Broadband light to glow green (other lights
may be on).
4
Insert the CD into your computer to continue set-up.
5
For more detailed instructions and troubleshooting, please see ‘Set-up’ in your User Guide.
16590 BT Project Glamour Insert_270x165 19/12/07 12:39 Page 2
BT Total Broadband
User Guide
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VERY IMPORTANT FOR REPRO: Please check A/W
files for correct trapping. This is your responsibility.
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Contents
We can set it all up for you
For a small charge, a BT Home IT Support engineer can visit and set up your
broadband, talk,email and security – and give you a brief introduction to
the service.
Call 0800 876 6542 or go to www.bt.com/homeitinstall
1
To install your BT Home Hub, please follow your handy one-page
Quick Start guide.
This User Guide booklet contains more detailed set-up and service
information, including troubleshooting should you need it.
Set-up 3
More detailed than Quick Start: how to install your Hub, connect your
computer and get online using the CD.
Advanced set-up and features 11
Setting up the service separately, changing Hub settings and information
on firmware.
Learn about 21
Lots of information and tips on using your BT Total Broadband service,
including where to find out more.
Help 29
How to get some help, if you need it. Plus connection troubleshooting,
and some useful space for you to record your account details.
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Set-up
Hold tight! Your super-fast broadband is here! Set-up
16590 BT Project Glamour Inside Spreads_165x135 v2 18/12/07 21:19 Page 2
5
Set-up
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Setting up your Hub and BT Total Broadband
Use this section for more detail than Quick Start.
If you prefer, we can set it all up for you. For a small charge, a BT Home IT Support
engineer can visit and set up your broadband, talk, email and security – and give
you a brief introduction to the service.
Call 0800 876 6542 or go to www.bt.com/homeitinstall
1. Before you start
Check your box contents
If you’ve ordered a BT Hub Phone, BT Fusion or BT Vision, please set them up
after this Hub and BT Total Broadband set-up.
Broadband cable (grey ends)
ADSL filters (x2)
Power adapter
BT Home Hub
User Guide and CD
BT Home Hub
BT Home Hub Wireless Settings
Youwill need these details to set up a wireless connection
to your BT Home Hub
Wireless
Network Name: BTHomeHUB-D311
Wireless Key: abcDef1234
Please note: you may not need to use all these items
when setting up BT Total Broadband.
USB cable (blue ends)
Ethernet cable (yellow ends)
Wireless
settings card
Cable tidy*
*Warning: choking hazard. Keep out of reach of children.
You can start setting up your Hub any time. But please bear in mind that your
new broadband line may not be activated until 8pm on your activation day.
When you get to step 4, you’ll be able to tell when your broadband service is
active as your Hub’s Broadband light will glow green.
Remove existing modem
Unplug any existing modem or router from its ADSL filter or telephone line.
Please also disconnect it from your computer.
Have details handy
You’ll need your BT Total Broadband username and password (this is also
your BTYahoo! Mail address – or email address – and password). These details
were sent to you by letter or email. If you don’t have these, please call us on
080
0
1
11
4
56
7.
If you ordered BT Broadband Talk, you may also need its phone number and
password. If you don’t have these, you can activate the service later.
Position your Hub
Decide where you want your Hub. It needs to be:
1. close to a mains power outlet and phone socket
2. close to your computer, if using cables to connect your computer to Hub,
or positioned centrally in your home, if connecting using wireless
Avoid positioning your Hub near to a microwave oven, fridge or metallic surface
(e.g. mirror).
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6
2. Fit your ADSL filters
An ADSL filter (also known as a microfilter) is a device that allows broadband
to work over the same line as your telephone service.
You need anADSL filter fittedtophone socketsusedby devices suchas:
•phones •monitored alarm systems
•fax machines •extension bells
•digital TV boxes (e.g. Freeview, Sky)
At each phone socket that
you’re using:
•unplug the device from the socket
•plug an ADSL filter into the socket
•plug the device you just unplugged into the
ADSL filter’s phone socket
When don’t I need an ADSL filter?
You don’t need to use an ADSL filter if you have a broadband (ADSL) master socket.
When you get to step 3, you’ll simply plug your broadband cable straight into the
ADSL master socket’s ‘DSL’ socket.
A broadband (ADSL) master socket looks like this:
Using a socket doubler?
Ifyouuse a socketdoublerto connect morethanone phone to asingle socket, you
canuse a single ADSL filter, but please make sure that it’s fitted as shown here.
Not enough ADSL filters?
You can order BT ADSL filters at www.bt.com/shop and most computer shops or
by calling us on 0800 800 150.
You can still install broadband even if all devices don’t yet have an ADSL filter,
but you must unplug any device without an ADSL filter from its phone socket.
You can reconnect the device once you’ve an ADSL filter for it.
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8
Extension lead for the Hub
Important: you must not have an ADSL filter at each end of an extension lead.
If you need to extend the distance by more than 10 metres, we suggest you use
a longer Ethernet cable between your computer and your router. Please do not
connect your computer yet.
4. Wait for your Hub’s Broadband light to glow green
Your Hub will synchronise with your broadband service.
This will take a few minutes.
3. Connect your BT Home Hub
Plug the broadband cable (grey ends) into the ‘Broadband’ socket on your Hub
and the ‘DSL’ socket on one of the ADSL filters.
Plug the power cable into your Hub’s 9V DC socket and a nearby power supply.
Turn on power at the power socket.
Use the cable tidy*to keep the power and broadband
cables neat. Simply twist either end of the tidy to open
a gap and then slide the cables into it.
*Warning: choking hazard. Keep out of reach of children.
Need to use an extension lead?
Make sure it isn’t longer than 10 metres. Keep the distance between the phone
socket, ADSL filter and Hub to a minimum.
10metres maximum
BT Home Hub
TROUBLESHOOTING
If the Broadband light isn’t glowing green after a few minutes, please wait a little longer (in some
cases up to an hour). Please bear in mind that your broadband service may not be activated until 8pm
on activation day. For more help and information, please see connection troubleshooting on page 31.
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Advanced
Advanced
10
5. Insert the CD into your computer
We recommend you use our CD. It’ll help you: choose and make the connection
to suit you, install your BT Total Broadband software and get you online. It’ll also
help you set up BT Broadband Talk (if ordered). However, if you have problems
with the CD or decide not to use it, you can still connect your computer to your
Hub using the manual set-up steps on page 12.
Connecting additional computers
You can also use the CD to connect additional computers to your Hub. Simply
insert the CD in the additional computer and follow the on-screen instructions.
When you’re connected and online
To help you make the most of your BT Total Broadband service and all its great
features and options – including email, movies, inclusive calls and optional
membership of the BT FON Wi-Fi Community*– go to Broadband Life at
www.bt.com/broadbandlife
10
TROUBLESHOOTING
If the CD doesn’t automatically run:
PC users: wait 30 seconds, then click on ‘My Computer’ in the Windows Start menu, then click
the CD icon. In the list of files, double-click ‘setup.’
Mac OS users: double-click the BT Total Broadband desktop icon, then double-click ‘Install.app.’
*Opt in required. Wireless-enabled equipment required. Conditions apply.
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13
Advanced set-up and features
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TROUBLESHOOTING
If you aren’t connected to the internet, please restart your computer and try the above again.
If you still can’t connect, please check your computer’s IP settings are correct. Please go to page
37 for details.
If a dial-up networking window appears when trying to connect to the internet, please see page 37.
Advanced set-up and features
If you’re familiar with making changes to your computer and would prefer to
connect your computer to your Hub without using the CD, this section can help.
This section also contains information about changing your Hub settings.
Manual set-up
Make sure that your Hub’s Broadband light is steady green. If it isn’t, see page 31.
You’ll needto decide whether to connectusing anEthernet cable(option A),
a USB cable (option B) or a wireless connection (option C). We recommend you
choose Ethernet, if your computer supports Ethernet connections.
Option A – if you want to connect using an Ethernet cable
1. Plug one end of the Ethernet cable (yellow ends) into one of your Hub’s
Ethernet sockets.
2. Plug the other end of the Ethernet cable into your computer’s Ethernet socket.
3. Open your web browser – you should be on the internet.
4.To help you make the most of your BT Total Broadband service and all its great
features and options – including email, movies, inclusive calls and optional
membership of the BT FON Wi-Fi Community*– go to www.broadbandlife
Option B – if you want to connect using a USB cable (Windows PCs only)
1. Install USB drivers by running either ‘BTHomeHub_USB.exe,’ which is located
in your CD’s utility folder, or downloading them from www.btyahoo.com/drivers
2. Plug one end of the USB cable (blue ends) into your Hub’s USB-B socket.
3. Plug the other end of the USB cable into one of your computer’s USB sockets.
4. Open your web browser – you should be on the internet.
5. To help you make the most of your BT Total Broadband service and all its
great features and options – including email, movies, inclusive calls and
optional membership of the BT FON Wi-Fi Community*– go to
www.bt.com/broadbandlife
If you wish to remove USB drivers, select ‘System’ from within the Windows
‘Control Panel,’ then click on the ‘Device Manager’ tab. Click on the ‘+’ sign next
to ‘Network adapters.’ Select ‘Thomson ST Remote NDIS Device.’ Click ‘Remove.’
Option C – if you want to connect using a wireless connection
1. If your computer is already connected to your Hub using a USB or Ethernet
cable, unplug this cable.
2. Place your computer close to the Hub for a good wireless signal.
3. If you haven’t already, install your wireless adapter in your computer using
the adapter manufacturer’s instructions. If you’re using a laptop with built-in
wireless, turn wireless on by either using a wireless switch (if your computer
has one) or activating wireless from within your wireless software.
TROUBLESHOOTING
If you aren’t connected to the internet, please restart your computer and try the above again.
If you still can’t connect, please check your computer’s IP settings are correct. Please see page 37
for details.
If a dial-up networking window appears when trying to connect to the internet, please see page 37.
*Opt in required. Wireless-enabled equipment required. Conditions apply.
*Opt in required. Wireless-enabled equipment required. Conditions apply.
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