Astra Sonic Ticket Winner-Redemption User manual

THIS PRODUCT HAS BEEN DESIGNED IN ACCORDANCE WITH 73/23/EEC THE LOW VOLTAGE
DIRECTIVE USING BS EN 60335-1 1995 AS THE GENERIC STANDARD.
S
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Ca
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D
WOW Cabinet
Service & Maintenance Manual Issue D
Astra Games Ltd 2011

Astra Games Limited Machine Service & Maintenance Manual Sonic Ticket Winner
Issue D Page 2 of 28 21/06/11
Empire Games Ltd.
Email empire.[email protected]
Address Empire Games Limited
8 York Park
Bridgend Industrial Estate
Bridgend
CF31 3TB
Web www.empiregames.co.uk
Telephone 01656 663300
Facsimile 01656 662200

Astra Games Limited Machine Service & Maintenance Manual Sonic Ticket Winner
Issue D Page 3 of 28 21/06/11
COPYRIGHT NOTICE
Astra Games Limited and Empire Games Limited both possess exclusive copyright in the
Software contained within this AWP machine. Reproduction of any of the software, including
copying of Flash Cards is expressly prohibited without obtaining written permission from
Astra Games Ltd.
Copyright also exists in the Artwork Designs for this machine. No part of this artwork may be
reproduced in any way without written authority.
UNAUTHORISED USE OF ANY OF THE PROTECTED PARTS OF THIS MACHINE MAY
RESULT IN LEGAL ACTION BEING TAKEN.
Customer Service Details
If you need technical assistance please contact Astra Games Customer Service Department:
Telephone + 44 (0) 1656 658 658
Facsimile + 44 (0) 1656 672 849
Email support@astra-games.co.uk
Address Astra House
1 Kingsway
Bridgend Industrial Estate
Bridgend
CF31 3RY
Web www.astra-games.co.uk
Office Hours 9.00am – 5.00pm
Monday - Friday

Astra Games Limited Machine Service & Maintenance Manual Sonic Ticket Winner
Issue D Page 4 of 28 21/06/11
S
SE
ER
RV
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.5
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.1
16
6
S
SO
ON
NI
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.1
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ON
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.1
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.1
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8
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.1
18
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.1
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9
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.2
25
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.2
27
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.2
28
8
E
ER
RR
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34
4

Astra Games Limited Machine Service & Maintenance Manual Sonic Ticket Winner
Issue D Page 5 of 28 21/06/11
GENERAL INSTALLATION SAFETY WARNINGS
IMPORTANT NOTES
-BEFORE USING THE PRODUCT, BE SURE TO READ THE FOLLOWING:
WARNING !!
To maintain safety:
To ensure the safe operation of this product, be sure to read the following before usage.
The following instructions are intended for the users, operators and the personnel in charge of the operation of the product. After
carefully reading and sufficiently understanding the warning displays and cautions, handle the product appropriately. Be sure to
keep this manual close to the product or in a convenient place for future reference.
Herein, explanations which require special attention are enclosed with dual lines. Depending on the potentially hazardous degrees,
the terms of DANGER, WARNING, CAUTION, etc. are used. Be sure to understand the contents of the displays before reading the
text.
DANGER Indicates that mishandling the product by disregarding this pictograph will cause severe injury or death.
WARNING Indicates that mishandling the product by disregarding this warning will cause a potentially hazardous
situation which can result in death or serious injury.
CAUTION Indicates that mishandling the product by disregarding this caution will cause a slight hazardous situation
which can result in personal injury and/or material damage.
For the safe usage of the product, the following pictographs are used:
Indicates "HANDLE WITH CARE." In order to protect the human body and equipment, this display is attached to places
where the instruction manual should be referred to.
Indicates a "protective earth terminal." Before operating the equipment, be sure to connect it to the ground.
(The step may be omitted for products in which a power cable with earth is used.)
• Perform work in accordance with the instructions herein stated.
Instructions for work are explained by paying attention to the aspect of accident prevention. Failing to perform work as per the
instructions can cause accidents. In the case where only those who have technical expertise should perform the work to avoid
hazardous situation, the instructions herein state that the site maintenance personnel should perform such work.
• Be sure to turn off the power before working on the machine.
To prevent an electric shock, be sure to turn off the power and unplug the power cable before carrying out any work that requires
direct contact with the interior of the product. If the work is to be performed in the power-on status, the instruction manual herein
always states to that effect.
• Be sure to ground the earth terminal.
(This is not required in the case where a power cable with earth is used.)
This product is equipped with the earth terminal. When installing the product, connect the earth terminal to the "accurately grounded
indoor earth terminal" by using an earth wire. Unless the product is grounded appropriately, the user can be subject to an electric
shock. After performing repair, etc. for the control equipment, ensure that the earth wire is firmly connected to the control equipment.
• Ensure that the power supply used is equipped with an earth leakage breaker.
Using a power supply which is not equipped with the earth leakage breaker can cause a fire when earth leakage occurs.
• Be sure to use fuses which meet the specified rating.
(Only for the machines which use fuses.)
Using fuses exceeding the specified rating can cause a fire and an electric shock.

Astra Games Limited Machine Service & Maintenance Manual Sonic Ticket Winner
Issue D Page 6 of 28 21/06/11
GENERAL INSTALLATION SAFETY WARNINGS (CONTINUED)
• Specification changes (removal of equipment, conversion and addition) not designated by (ASTRA AND EMPIRE) are not
allowed.
The parts of the product include warning labels for safety, covers for personal protection, etc. It is very hazardous to operate the
product by removing parts and/or modifying the circuits. Should doors, lids and protective parts be damaged or lost, refrain from
operating the product, and contact where the product was purchased from or the office herein stated.
(ASTRA AND EMPIRE) shall not be held responsible for any accidents, compensation for damage to a third party, resulting from the
specifications not designated by (ASTRA AND EMPIRE).
• Ensure that the product meets the requirements of appropriate electrical
specifications.
Before installing the product, check for electrical specifications. (ASTRA AND EMPIRE) products have a nameplate on which
electrical specifications are described. Ensure that the product is compatible with the power supply voltage and frequency
requirements of the location. Using any electrical specifications different from the designated specifications can cause a fire and an
electric shock.
• Install and operate the product in places where appropriate lighting is available, allowing warning labels to be clearly read.
To ensure safety for the customers, labels and printed instructions describing potentially hazardous situations are applied to places
where accidents can be caused. Ensure that where the product is operated has sufficient lighting allowing the warnings to be read.
If any label is peeled off, apply it again immediately. Please place an order with where the product was purchased from
or the office herein stated.
• When handling the monitor, be very careful. (Applies only to products with monitors.)
Some of the monitor parts are subject to high tension voltage. Even after turning off the power, some portions are still subject to
high tension voltage sometimes. Monitor repair and replacement should be performed only by those technical personnel who have
knowledge of electricity and technical expertise.
• Be sure to adjust the monitor properly. (Applies only to products with monitors.)
Do not operate the product leaving on-screen flickering or blurring as it is. Using the product with the monitor not properly adjusted
may cause dizziness or a headache to an operator, a player, or the customers.
• When transporting or reselling this product, be sure to attach this manual to the product.
* In the case where commercially available monitors and printers are used in this product, only the contents relating to this product
are explained herein. Some commercially available equipment has functions and reactions not stated in this manual. Read this
manual together with the specific instruction manual of such equipment.
* Descriptions herein contained may be subject to improvement changes without notice.
* The contents described herein are fully prepared with due care. However, should any question arise or errors be found, please
contact (ASTRA AND EMPIRE).

Astra Games Limited Machine Service & Maintenance Manual Sonic Ticket Winner
Issue D Page 7 of 28 21/06/11
INSPECTIONS IMMEDIATELY AFTER TRANSPORTING THE PRODUCT TO THE LOCATION
Normally, at the time of shipment, (ASTRA AND EMPIRE) products are in a status allowing for usage immediately after transporting
to the location. Nevertheless, an irregular situation may occur during transportation. Before turning on the power, check the following
points to ensure that the product has been transported in a satisfactory status.
□Are there any dented portions or defects (cuts, etc.) on the external surfaces of the cabinet?
□Are casters and adjusters damaged?
□Do the power supply voltage and frequency requirements meet with those of the location?
□Are all wiring connectors correctly and securely connected? Unless connected in the correct way, connector connections can not
be made accurately. Do not insert connectors forcibly.
□Do power cables have cuts and dents?
□Are all accessories available?
□Can all doors and lids be opened with the accessory keys? Can doors and lids be firmly closed?
OPERATIONAL HANDLING NOTICES
This manual is intended to provide detailed descriptions together with all necessary information covering the general operation of
electronic assemblies, electro-mechanicals, servicing control and spare parts.
This manual is intended for the owners, personnel managers in charge of operation of this product. Operate the product after
carefully reading and sufficiently understanding the instructions. In the unlikely event that the product does not function correctly,
DO NOT allow anyone other than a technician to touch the internal system. Turn off the power to the machine, making sure to
unplug the electrical cord from the outlet, and contact the office listed below or the point-of-purchase for this product. Use of this
product is unlikely to cause physical injuries or damage to property. However, points that require special attention are indicated by
bold text, the word “IMPORTANT” and the symbol below.
IMPORTANT Indicates important information that, if ignored, may result in the mishandling of the product and
cause faulty operation or damage to the product.

Astra Games Limited Machine Service & Maintenance Manual Sonic Ticket Winner
Issue D Page 8 of 28 21/06/11
IMPORTANT
Definition of 'Site Maintenence Personnel or Other Qualified Individuals
Procedures not described in this manual or marked as ‘to be carried out by site maintenance personnel or other qualified
professionals’ should not be carried out by personnel without the necessary skill or technology. Work carried out by unqualified
persons may cause serious accidents, including electrocution.
Parts replacement, maintenance inspections and troubleshooting should be carried out by site maintenance personnel or other
qualified professionals. This manual includes directions for potentially dangerous procedures which should only be carried out by
professionals with the appropriate specialised knowledge.
The site maintenance personnel or other qualified professionals mentioned in this manual are defined as follows:
Site maintenance personnel:
Individuals with experience in maintaining amusement equipment, vending machines, etc., working under the supervision of the
owner/operator of this product to maintain machines within amusement facilities or similar premises by carrying out everyday
procedures such as assembly, maintenance inspections, and replacement of units/ expendable parts.
Activities to be carried out by site maintenance personnel:
Amusement equipment/vending machine assembly, maintenance inspection and replacement of units/expendable parts.
Other qualified professionals:
Persons employed by amusement equipment manufacturers, or involved in design, production, testing or maintenance of
amusement equipment. The individual should have either graduated from technical school or hold similar qualifications in
electrical/electronics/mechanical engineering.
Activities to be carried out by other qualified professionals:
Amusement equipment/vending machine assembly, repair/adjustment of electrical/electronic/mechanical parts.

Astra Games Limited Machine Service & Maintenance Manual Sonic Ticket Winner
Issue D Page 9 of 28 21/06/11
HANDLING PRECAUTIONS
When installing or inspecting the machine, be very careful of the following points and pay attention to ensure that the player can
enjoy the game safely. Non-compliance with the following points or inappropriate handling running counter to the cautionary matters
herein stated can cause personal injury or damage to the machine.
WARNING
Before performing any internal or external maintenance work, be sure to turn the power off. Performing the maintenace work without
turning the power off can cause an electric shock or short circuit. In cases where maintenace work should be performed in the
status of power on, this manual always states to that effect.
To avoid an electric shock or short circuit, do not plug in or unplug quickly. To avoid an electric shock, do not plug in or unplug with
a wet hand.
Do not expose power cords or earth wires on the surface, (floor, passage,etc.) If exposed, the power cords and earth wires are
susceptible to damage.
Damaged cords and wires can cause an electric shock or short circuit. To avoid causing a fire or an electric shock, do not put things
on or damage the power cords.
When or after installing the product, do not unnecessarily pull the power cord. If damaged, the power cord can cause a fire or an
electric shock.
In case the power cord is damaged, ask for a replacement through where the product was purchased from or the office herein
stated.
Using the cord as is damaged can cause fire, an electric shock or leakage.
Be sure to perform grounding appropriately. Inappropriate grounding can cause an electric shock. Be sure to use fuses meeting the
specified rating.
Using fuses exceeding the specified rating can cause a fire or an electric shock.
Be sure that connections such as IC BD are made properly.
Insufficient insertion can cause an electric shock.
Specification changes, removal of equipment, conversion and/or addition, not designated by (ASTRA AND EMPIRE) are not
permitted.
Failure to observe this may cause a fire or an electric shock.
Non-compliance with this instruction can have a bad influence upon physical conditions of the players or the onlookers, or result in
injury during play.
(ASTRA AND EMPIRE) shall not be held responsible for damage, compensation for damage to a third party, caused by
specification changes not designated by (ASTRA AND EMPIRE).
Do not perform any work or change parts not listed in this manual.
Doing so may lead to an accident. If you need to perform any work not listed in this manual, request work from the office indicated in
this manual or the point of purchase, or inquires for details.
Be sure to perform periodic maintenance inspections herein stated.

Astra Games Limited Machine Service & Maintenance Manual Sonic Ticket Winner
Issue D Page 10 of 28 21/06/11
PRECAUTIONS REGARDING INSTALLATION
WARNING
This product is an indoor game machine. Do not install it outside. Even indoors, avoid installing in places mentioned below so as not
to cause a fire, electric shock, injury and/or malfunction. Places subject to rain or water leakage, or places subject to high humidity
in the proximity of an indoor swimming pool and/or shower, etc. Places subject to direct sunlight, or places subject to high
temperatures in the proximity of heating units, etc. Places filled with inflammable gas or vicinity of highly inflammable/volatile
chemicals or hazardous matter. Dusty places. Sloped surfaces. Places subject to any type of violent impact. Vicinity of anti-disaster
facilities such as fire exits and fire extinguishers. Areas where the temperature exceeds the applicable temperature (ambient
temperature) range of 5 to 30 degrees centigrade.

Astra Games Limited Machine Service & Maintenance Manual Sonic Ticket Winner
Issue D Page 11 of 28 21/06/11
PRECAUTIONS REGARDING INSTALLATION
LIMITATION OF USAGE
WARNING
Be sure to check the Electrical Specifications. Ensure that this product is compatible with the location's power supply, voltage, and
frequency requirements. A plate describing Electrical Specifications is attached to the product. Non-compliance with the Electrical
Specifications can cause a fire and electric shock. This product requires a breaker and earth mechanism as part of the location
facilities. Using the product without these can cause a fire and electric shock. Ensure that the indoor wiring for the power supply is
rated at 15 A or higher (AC single phase 100 V ~ 120 V area), and 7 A or higher (AC 220 V ~ 240 V area). Noncompliance with the
Electrical Specifications can cause a fire and electric shock.
Be sure to use an independent power supply equipped with an earth leakage breaker. Using a power supply without an earth
leakage breaker can cause an outbreak of fire if a power surge occurs. Putting many loads on one electrical outlet can cause
generation of heat and a fire resulting from overload.
When using an extension cord, ensure that the cord is rated at 15 A or higher (AC 100 V ~ 120 V area) and 7 A or higher (AC 220 V
~ 240 V area). Using a cord rated lower than the specified rating can cause a fire and electric shock.

Astra Games Limited Machine Service & Maintenance Manual Sonic Ticket Winner
Issue D Page 12 of 28 21/06/11
WARNING LABELS
The warning displays are intended for accident prevention for customers and for avoiding hazardous situations relating to
maintenance and servicing work.
WARNING
TRUCK THIS SIDE
CENTRE OF GRAVITY
OFF CENTER TOP
HEAVY
WARNING
230V AC
WARNING
THIS MACHINE MUST BE EARTHED
Testing should be carried out by a competent person
only. Checks should include, mains and plug and fuse
rating. If the earthing of this machine has to be disturbed
during servicing. A re-test is recommended.
Earthing cabinet
locations
CAUTION
If you or your child might have experienced a
convulsive attack, loss of consciousness, etc, due
to light stimulus or TV games, or might feared to
experience such symptoms, be very careful of
using the machine.
If you feel sick while playing the game, immideately
discontinue use and take a rest.

Astra Games Limited Machine Service & Maintenance Manual Sonic Ticket Winner
Issue D Page 13 of 28 21/06/11
MACHINE IDENTIFICATION PLATE
This product has stickers attached describing the product manufacture No. (Serial No.) and Electrical Specifications. It also has a
Sticker describing where to contact for repair and for purchasing parts.
When inquiring about or asking for repairs, mention the Serial No. and Name of Machine indicated on the Sticker. The Serial
Number indicates the product register. Identical machines could have different parts depending on the date of production. Also,
improvements and modifications might have been made after the publication of this manual. In order to ensure you order the correct
parts, mention the Serial No. when contacting the applicable places
SUPPLIER
SERIAL NUMBER
MODEL CODE
MANUFACTURE DATE
THIS MACHINE OPERATES AS

Astra Games Limited Machine Service & Maintenance Manual Sonic Ticket Winner
Issue D Page 14 of 28 21/06/11
PRECAUTIONS DURING OPERATION
WARNING
• For safety reasons, do not allow any of the following people to play the game.
- Those who have high blood pressure or a heart problem.
- Those who have experienced muscle convulsion or loss of consciousness when playing video games, etc.
- Those who have neck or spinal cord problems.
- Those who are intoxicated or under the influence of drugs.
- Pregnant women.
- Those who are not in good health.
- Those who do not follow the attendant’s instructions.
- Those who cannot grasp the Control Unit securely because of immobility in fingers, hands or arms.
- Persons who disregard the product's warning displays.
-This product is intended for a single player only. Having two or more persons simultaneously playing this product can
result to injury to the player and possible damage to the product.
• Even players who have never been adversely affected by light stimulus might experience dizziness or headache depending on
their physical condition when playing the game.
• Instruct those who feel sick during play to have a medical examination.
• To avoid injury from falls and electric shocks due to spilled drinks, instruct the player not to place heavy items or drinks on the
product.
• To avoid electric shocks and short circuits, do not allow customers to put hands and fingers or extraneous matter in the openings
of the product or small openings in or around the doors.
• To avoid falls and resulting injury, immediately stop the customer from leaning against or climbing on the product, etc.
• To avoid electric shock and short circuit, do not allow customers to unplug the power plug without a justifiable reason.
• Instruct the guardians of small children to keep an eye on their children. Children cannot sense danger. Allowing small children to
get near a player who is playing the game could result in the children being bumped, struck or knocked down.

Astra Games Limited Machine Service & Maintenance Manual Sonic Ticket Winner
Issue D Page 15 of 28 21/06/11
PRECAUTIONS DURING ASSEMBLY
WARNING
• Perform assembly work by following the procedure herein stated. Failure to comply with the instructions can cause electric shock.
• Perform assembly as per this manual. Since this is a complex machine, incorrect assembling can cause an electric shock,
machine damage and/or improper functioning as per specified performance.
• When assembling, more than one person is required. Depending on the assembly work, there are some cases in which working by
one person alone can cause personal injury or parts damage.
• Ensure that connectors are properly connected. Improper connections can cause electric shock.
• Be careful not to damage the wires. Damaged wires may cause electric shock or short circuit or present a risk of fire.
• Do not unnecessarily push the display screen.
• This work should be carried out by site maintenance personnel or other qualified professionals. Work performed by non-technical
personnel can cause a severe accident such as electric shock. Failing to comply with this instruction can cause a severe accident
such as electric shock to the player during operation. If no one with proper technological expertise is available, request service from
the office indicated in this document or the point of purchase so as to ensure safety.
• Provide sufficient space so that assembling can be performed. Performing work in places with narrow space or low ceiling may
cause an accident and assembly work to be difficult.
• To perform work safely and avoid serious accident such as the cabinet falling down, do not perform work in places where step-like
grade differences, a ditch, or slope exist.
• This product does not use any connectors other than those connected to and used by the game board when it leaves the factory.
Do not needlessly connect wires to unused connectors. This could lead to overheating, generation of smoke and burn related
injuries.
PRECAUTIONS WHEN MOVING THE MACHINE
WARNING
• Always disconnect the power cable before moving the product. If it is moved with the power cable connected, the cable could be
damaged, causing fire or electric shock.
• To move the unit over the floor, pull in the adjustors and have the casters contact the floor. While moving the unit, be careful that
the casters do not roll over the power cord or the ground wire. If cord or wire is damaged, there could be electrical shocks and/or
short circuits.
• When crossing a sloped or stepped area, always have the machine travel lengthways. Travelling with the machine in a sideways
position could result in the machine falling over onto its side. Always use a minimum of two people working together plus lifting
apparatus to accommodate slopped areas or stairs.
• To lift up the cabinet, hold it at the bottom at the designated lifting points. If you hold it anywhere else, the weight of the cabinet
could cause damage to parts or attachments, resulting in injury.
• Do not push the cabinet from the side when moving. Pushing from the side as it may result in the cabinet falling over.

Astra Games Limited Machine Service & Maintenance Manual Sonic Ticket Winner
Issue D Page 16 of 28 21/06/11
PRODUCT OVERVIEW
MACHINE NAME: SONIC TICKET WINNER
CABINET STYLE: WOW
CABINET DIMENSIONS: WIDTH: 723mm
HEIGHT: 2037mm (including base)
DEPTH: 594mm
PRICE OF PLAY OPTIONS: Cat D – (10p Play with a maximum of 800 Tickets)
NOTE ACCEPTOR Optional
COIN HANDLING: MANUFACTURER NRI G13
PRODUCT TYPE 0412560
COINS ACCEPTED5p, 10p, 20p, 50p, £1, £2
ROUTING PLUG None
TICKET DISPENCER: MANUFACTURER: DELTRONIC
SUPPLY VOLTAGE:12v DC
DISPENSES 2”L x 1-5/32”W tickets
Refer to “Quick Release” Ticket Dispenser Manual
TECHNOLOGY: HEBER PLUTO 6
ASTRA – POWER SUPPLY UNIT
DOT MATRIX DISPLAY
STARPOINT – 20RM REEL MODULE (x6)
COMPACT FLASH CARD: GAME = 4 GB
REFILL KEY: 87000 (Right Hand Side Panel)
DATA CAPTURE ID CODE: NQ 09
STARPOINT ELECTRONIC METER: REFILL, CASH IN, CASH OUT, PRIZE OUT, VTP

Astra Games Limited Machine Service & Maintenance Manual Sonic Ticket Winner
Issue D Page 17 of 28 21/06/11
SONIC TICKET WINNER - REDEMPTION - Category D
GAME DESCRIPTION
The Sonic Ticket Winner range comprises of six character themed game cabinets. These characters include
Sonic, Tails, Robotnik, Amy Rose, Shadow or Knuckles. The player may select a character of their choice and
to play by inserting coins, playing alone or as part of a community. .
Players attempt to win ticket prizes from the reels by gaining 3 like symbols on the win line taken from Sonic's
exploits including Power Up's, Gold Rings and Chaos Emeralds, these wins can be assisted with the use of up
to 3 nudges.
Each reel features 2 of the Sonic Characters and gaining any 3 on the win line starts the Sonic Ticket Winner
feature which takes the player to new heights by continually spinning the feature reel to various ticket wins
which transfer to the ticket bank and only comes to a halt when a stop position is spun into the reel window.
Players must also watch out for the exciting community feature which enables all participants actively playing a
Sonic Ticket Winner to become engaged in the Sonic Ticket Winner feature simultaneously providing a unique
shared experience for all involved.
GAME AWARDS
SYMBOLS AWARDS

Astra Games Limited Machine Service & Maintenance Manual Sonic Ticket Winner
Issue D Page 18 of 28 21/06/11
REEL BANDS
Base Game -
BUTTONS

Astra Games Limited Machine Service & Maintenance Manual Sonic Ticket Winner
Issue D Page 19 of 28 21/06/11
Switch Settings
Ensure that the D.I.L. switches are appropriately set for the site conditions. Check for correct
machine operation as outlined in the 'Machine Test Routine' section of this manual.
PLEASE NOTE THE POSITION OF SW1 & SW2 ON THE MAIN BOARD READ TOP TO
BOTTOM! Ensure that the D.I.L. switches are appropriately set for the site conditions.
Pos Switch Bank 1 (BOTTOM BANK) Switch Bank 2 (TOP BANK)
On Set Machine ID 1 (ON) Not Used
1
Off Set Machine ID 1 (OFF) Not Used
On Set Machine ID 2 (ON) Community Linked Machine
2
Off Set Machine ID 2 (OFF) Stand Alone Machine
On Set Machine ID 3 (ON) Allow Full Refill
3
Off Set Machine ID 3 (OFF) Do Not Allow Full Refill Menu
On Set Machine ID 4 (ON) Not Used
4
Off Set Machine ID 4 (OFF) Not Used
On Set Percentage 5 (ON) Not Used
5
Off Set Percentage 5 (OFF) Not Used
On Set Percentage 6 (ON) Enable Soak Test
6
Off Set Percentage 6 (OFF) Disable Soak Test
On Set Percentage 7 (ON) Enable Demonstration Mode
7
Off Set Percentage 7 (OFF) Disable Demonstration Mode
On Set Percentage 8 (ON) Not Used
8
Off Set Percentage 8 (OFF) Not Used

Astra Games Limited Machine Service & Maintenance Manual Sonic Ticket Winner
Issue D Page 20 of 28 21/06/11
Machine ID
There is no hardware facility to assign a terminal ID so this is done via the DIL switches. Master is ID 1
ID ID ID ID ID ID ID ID ID ID ID ID ID ID
2 3 4 5 6 7 8 9 10 11 12 13 14 15
1OFF OFF OFF OFF OFF OFF OFF OFF ON ON ON ON ON ON
2OFF OFF OFF OFF ON ON ON ON OFF OFF OFF OFF ON ON
3OFF OFF ON ON OFF OFF ON ON OFF OFF ON ON OFF OFF
4OFF ON OFF ON OFF ON OFF ON OFF ON OFF ON OFF ON
If an index of less than 2 is returned for the terminal ID then the slave can alarm.
PERCENTAGE KEY PCB - ADJUSTMENT
Switches 5-8 Percentage Selection %
30 35 40 45 50 55 60 65 70 72 74 76 78 80 82
5OFF OFF OFF OFF OFF OFF OFF ON ON ON ON ON ON ON ON
6OFF OFF OFF ON ON ON ON OFF OFF OFF OFF ON ON ON ON
7OFF ON ON OFF OFF ON ON OFF OFF ON ON OFF OFF ON ON
8ON OFF ON OFF ON OFF ON OFF ON OFF ON OFF ON OFF ON
Stakes & Prize
Machine is fixed Cat D 10p Play with a maximum of 800 Tickets. There is no hardware ability to read
stake/prize keys.
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