Global VR America's Army Installation and operating instructions

America's Army
Operation & Service Manual
040-0143-01 Rev. A
www.globalvr.com
http:
// service.globalvr.com
[e-mail]
Phone: [phone]
Fax: [phone]
© 2007 Global VR, Inc. All Rights Reserved. America’s Army, America’s Army: Special Forces; Empower Yourself, Defend Freedom, The Official U.S Army
Game, Army Strong and U.S. Army are trademarks or registered trademarks of the Department of the Army in the United States and/or other countries
and used under license from the Department of the Army. Unreal® and POWERED BY UNREAL ENGINE logo are trademarks or registered trademarks of
Epic Games, Inc. Unreal® Engine, Copyright 1998 – 2007, Epic Games, Inc. All rights reserved. GLOBAL VR and the GLOBAL VR logo are registered
trademarks of Global VR, Inc.
¾Read this manual before use.
¾Keep this manual with the machine at all times.

Table of Contents
©2007 Global VR, Inc.
040-0143-01 Rev. A 8/20/2007 Page 3 of 44
Table of Contents
Preface ..................................................................4
Safety.................................................................4
Warnings.........................................................5
Environmental Conditions..............................5
FCC Notices (United States)..............................5
Chapter 1 — Introduction.................................6
Game Features................................................6
Current Requirements (Approximate)............6
Hardware Features..........................................6
Chapter 2 — Installing a New Cabinet.............7
Checking the Game Dongle...............................8
Chapter 3 — Playing a Game ...........................9
Chapter 4 — Operator Menu and Game
Setup .........................................................10
Navigating the Operator Menu........................10
Game Settings Menu........................................ 11
Coin Settings Menu .........................................12
Collections Menu.............................................13
Statistics Menu.................................................14
Diagnostics: Controls Menu ...........................15
Diagnostics: Gun Calibration Menu...............16
Diagnostics: Monitor Test Screens .................17
Diagnostics: Speakers Menu...........................18
Chapter 5 — Software Restoration.................19
Chapter 6 — Service and Repair.....................20
Light Gun Service............................................20
Routine Maintenance....................................20
Light Gun Replacement................................20
Gun Internal Parts Replacement...................21
Control Panel Button Service...........................22
usb2gun PCB Service.......................................22
Audio Speakers Service ...................................23
Subwoofer Service...........................................23
Wells-Gardner®Monitor Replacement ............24
Wells-Gardner®Monitor Chassis PCB
Removal.....................................................25
Computer Replacement....................................26
Coin Mech Replacement..................................27
Coin Meter Replacement..................................27
Power Distribution Service..............................28
AC Power Plate.............................................28
AC Power Strip Replacement.......................28
DC Power Supply Replacement.......................29
Marquee Florescent Light Service ...................29
Cold-Cathode Florescent Light Service...........29
Setting the Computer BIOS (CMOS) ..............30
Chapter 7 — Troubleshooting.........................33
Video Troubleshooting..................................33
Audio Troubleshooting.................................34
Control Troubleshooting...............................35
Miscellaneous Troubleshooting....................36
Chapter 8 — Replacement Parts......................37
Chapter 9 — Diagrams and Schematics..........39
Warranty Service..............................................42
LIMITED WARRANTY..................................42
Technical Support................................................44
List of Figures
Figure 1. Cabinet Dimensions and Weight .......6
Figure 2. Coin Door with Key Location...........7
Figure 3. Marquee Assembly............................8
Figure 4. USB Game Dongle............................8
Figure 5. Game Settings Menu....................... 11
Figure 6. Coin Settings Menu.........................12
Figure 7. Collections Menu ............................13
Figure 8. Statistics Menu................................14
Figure 9. Diagnostics: Controls Menu...........15
Figure 10. Gun Calibration Screens..................16
Figure 11. Monitor Test Start Screen................17
Figure 12. Diagnostics: Speakers Screen.........18
Figure 13. Gun Internal Parts............................21
Figure 14. Player Button and Micro Switch .....22
Figure 15. usb2gun PCB...................................22
Figure 16. Monitor Mounting Nut Locations....24
Figure 17. Removing the Monitor PCB
Mounting Hardware...................................25
Figure 18. Disconnecting the Chassis Neck
PCB and Second Anode Lead....................26
Figure 19. Monitor PCB Cables........................26
Figure 20. Servicing the Coin Mech and Coin
Meter .........................................................27
Figure 21. AC Power Plate................................28
Figure 22. Cold-Cathode Florescent Light
(CCFL) ......................................................29
Figure 23. Artwork Part Numbers.....................38
Figure 24. Power Distribution Diagram............39
Figure 25. Wiring Diagram...............................40
Figure 26. Computer Rear Panel Diagram........41

Preface
America's Army Operation and Service Manual
Page 4 of 44 040-0143-01 Rev. A 8/20/2007
Preface
Safety
Please read this page before preparing your arcade cabinet for game play.
The following safety instructions apply to all game operators and service personnel. Specific warnings and cautions will
be included throughout this manual.
Use the following safety guidelines to help protect the system from potential damage and to ensure your personal safety:
•Make sure that the switch on the back of the computer is set to match the AC power in use at your location:
−115 volts / 60Hz in most of North and South America and some Far Eastern countries such as Japan, South
Korea and Taiwan
−230 volts / 50Hz in most of Europe, the Middle East and the Far East
•To help prevent electric shock, plug the system into a properly grounded power source. These cables are equipped
with 3-prong plugs to help ensure proper grounding. Do not use adapter plugs or remove the grounding prong from
a cable. If you must use an extension cable, use a 3-wire cable with properly grounded plugs.
•To help protect your system from sudden increases and decreases in electrical power, use a surge suppressor, line
conditioner or Uninterruptible Power Supply (UPS).
•Be sure nothing rests on the system's cables and that the cables are not located where they can be stepped on or
tripped over.
•Keep your system far away from radiators and other heat sources.
•Do not block cooling vents.
Precautions for Game Operation
•To avoid injury and accidents, people who fall under the following categories should not play the game:
−Those who need assistance when walking.
−Those who have high blood pressure or a heart problem.
−Those who have experienced muscle convulsions or loss of consciousness when playing a video game or similar
activities.
−Those who have trouble in the neck or spinal cord.
−Intoxicated persons.
−Pregnant women.
−Persons susceptible to motion sickness.
−Persons who do not abide by the warning labels on the game.
•A player who has never been adversely affected by light stimulus might experience dizziness or headache when
playing the game. Small children can be especially susceptible to these conditions. Caution guardians of small
children to keep watch over their children during play.
•Instruct those who feel sick during play to see a doctor.
•To avoid injury from falling objects, and electric shock due to spilled drinks, instruct players not to place heavy
items, food, or drinks on the product.
•To avoid electric shock or short circuit, do not allow customers to put hands and fingers or extraneous matter in the
openings of the product.
•To avoid risk of injury from falling, immediately stop customers from leaning against or climbing on the product.

Preface
©2007 Global VR, Inc.
040-0143-01 Rev. A 8/20/2007 Page 5 of 44
Warnings
To avoid electrical shock, unplug the cabinet before performing
installation or service procedures.
If the power cord is damaged, it must be replaced by the equivalent
power cord available from GLOBAL VR or your distributor.
GLOBAL VR®assumes no liability for any damages or injuries incurred
while setting up or servicing the cabinet. Only qualified service
personnel should perform installation or service procedures!
Environmental Conditions
Cabinet is intended for indoor use only. Be sure to keep the cabinet dry and maintain operating temperatures of
59°—86°F (15°—30°C).
FCC Notices (United States)
Electromagnetic Interference (EMI) is any signal or emission radiated in free space or conducted along power or signal
leads, that endangers the functioning of radio navigation or other safety service, or that seriously degrades, obstructs, or
repeatedly interrupts a licensed radio communications service. Radio communications services include, but are not
limited to, AM/FM commercial broadcast, television, cellular services, radar, air-traffic control, pager, and Personal
Communication Services (PCS). These licensed services, along with unintentional radiators such as digital devices
(including computer systems) contribute to the electromagnetic environment.
Electromagnetic Compatibility (EMC) is the ability of items of electronic equipment to function properly together in the
electronic environment. While this computer system has been designed and determined to be compliant with regulatory
agency limits for EMI, there is no guarantee that interference will not occur in a particular installation. If this equipment
does cause interference with radio communications services, which can be determined by turning the equipment off and
on, you are encouraged to try to correct the interference by one or more of the following measures:
•Re-orient the receiving antenna.
•Relocate the cabinet relative to the receiver.
•Plug the game into a different outlet so that the computer and the receiver are on different branch circuits.
If necessary, consult a Regulatory EMC representative of GLOBAL VR®or an experienced radio/television technician
for additional suggestions. You may find the FCC Interference Handbook, to be helpful. It is available from the U.S.
Government Print Office, Washington, DC 20402.
This device has been tested and complies with the limits for a Class A digital device pursuant to Part 15 of the FCC
Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy. If not
installed and used in accordance with the instruction manual, it may cause harmful interference with radio
communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case
you will be required to correct the interference at your own expense.
Operation is subject to the following conditions:
•This device may not cause harmful interference.
•This device must accept any interference received, including interference that may cause undesired operation.

Chapter 1 — Introduction
America's Army Operation and Service Manual
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Chapter 1 — Introduction
Game Features
Experience the real United States Army…the challenges, the training, even the Drill Sergeants.
Players can challenge themselves in this exciting new game that depends as much on teamwork
as it does on skill, speed, and judgment. Those who embody the qualities of a real Soldier can
join the America's Army leaderboard.
Figure 1. Cabinet Dimensions and Weight
•Green Label non-violent target
shooter
•Simultaneous two-player action
•Dynamic difficulty system makes it
fun for 1st timers and challenging for
return players
•Leaderboards set the stage for
competition
•Hidden bonuses scattered throughout
the game
•Complete range of operator options
8 Game Levels
Sniper Course, Shoot House, Shotgun
Training, Mover Target, Pistol Range,
Point Man, Grenade Course, and Indoor
Shooting Range
Current Requirements (Approximate)
Voltage: 115 VAC Inrush AC Current: 4.5 Amps Operating AC Current: 3 Amps
Hardware Features
•Pentium®Dual-Core Processor
•NVIDIA®Graphics Card
•1 Gigabyte RAM
•27-Inch, 800 x 600, Super VGAMonitor
•Light Guns with Recoil
•Supports Dollar Bill Validator

Chapter 2 — Installing a New Cabinet
©2007 Global VR, Inc.
040-0143-01 Rev. A 8/20/2007 Page 7 of 44
Chapter 2 — Installing a New Cabinet
Use the following procedure to set up your game:
1. Carefully remove the cabinet and marquee assemblies from the packaging, giving yourself plenty
of space. Inspect the exterior for any damage.
2. Remove the keys from the coin return slot. Open the coin door to locate the second set of keys.
Figure 2. Coin Door with Key Location
3. Open the cash-box door and remove the parts inside the cash box. You should find the following
items:
•AC Power Cord
•System & Game Install Disk (one DVD)
•System Manual (This Document)
•Software Restore Guide
4. To install the marquee on top of the cabinet, refer to Figure 3 on the next page. Remove the four
Torx screws with nuts and washers that secure the artwork and clear plastic to the marquee top
bracket. Remove the artwork and clear plastic to access the inside of the marquee. The bolts and
washers for mounting the marquee should be packed inside the marquee assembly.
5. Position the marquee on top of the cabinet and secure it in place with four ¼-20 bolts with
washers, as shown in Figure 3 on the following page. The four large arrows in the figure show
the locations for the four mounting bolts.
6. Feed the power cord from the marquee florescent light fixture through the hole in the bottom of
the marquee, and connect it to the corresponding AC power connector in the cabinet.
7. Re-install the marquee artwork and clear plastic and secure it with the screws, nuts, and washers.
8. Your game cabinet should arrive ready to play, but it is advisable to check inside in case any
components have shifted or come loose during shipping. Remove the door from the back of the
cabinet and verify that all components are securely mounted, and all cables and wires are
securely connected. See Chapter 9 — Diagrams and Schematics, beginning on page 39, for
wiring and connection diagrams.
9. Connect the AC power cord from the cabinet to a grounded (3-terminal) AC wall outlet.

Chapter 2 — Installing a New Cabinet
America's Army Operation and Service Manual
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10. Power ON the cabinet using the ON/OFF switch located on the lower rear of the cabinet. Verify
that the game boots properly.
11. Once the Attract movie starts, play a game to verify that everything works properly.
12. Enter the Operator Menu to set up pricing and other settings or calibrate the guns.
Figure 3. Marquee Assembly
Checking the Game Dongle
The cabinet uses a Game Dongle to activate the game software. If the dongle is missing, the
game will not run. When a USB Game Dongle is installed and working properly, a red LED
will illuminate inside the dongle. If the software does not recognize the Game Dongle, make
sure the Dongle is connected properly, and then power cycle the cabinet.
If the dongle comes out while the game is running, a NO DONGLE screen will appear the next
time a START button is pressed. Re-install the dongle; there is no need to reboot the game.
Note: The dongle supplied with the cabinet is specific to the game and software version. Future
software upgrades may require a new dongle.
Important: Some of your cabinet information is stored in the dongle, so if you replace your
computer, remove the dongle and keep it with the cabinet.
Figure 4. USB Game Dongle

Chapter 3 — Playing a Game
©2007 Global VR, Inc.
040-0143-01 Rev. A 8/20/2007 Page 9 of 44
Chapter 3 — Playing a Game
After you coin up, a menu appears to let you select
from the eight training exercises. The menu also
displays the current difficulty level of each exercise.
Shoot at the exercise you wish to play. Instructions
will appear onscreen.
Each exercise is based on actual military training,
but with an arcade flavor. Scores are based on target
identification, speed, and accuracy. Be sure to listen
to the Drill Instructors at the beginning of the
exercise, as they will tell you what to shoot at. At
the end of an exercise the Drill Instructor will tell
you how you did and give you your score.
If you do well and pass exercises, the difficulty will
increase to ensure that you are challenged.
If you fail a level, the difficulty will reduce when
you play it again, so you have a better chance to
pass.
Once you complete a level with a PASS, that level
will be locked to move you toward completing the
remaining levels.
This game supports two player simultaneous play,
but if you really want to score big, you must work
together as a team. This means that both players
must score a PASS for the exercise. (No hogging all
the targets!)
Do well enough and you will get to enter your
initials on the leaderboard (high score) screen.
There is a leaderboard for each exercise, and one for
the overall score leaders. Are you good enough?
To enter your initials, shoot at each letter, and then
shoot at DONE when finished. If you make a
mistake, shoot the backspace key in the lower right
corner of the screen.

Chapter 4 — Operator Menu and Game Setup
America's Army Operation and Service Manual
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Chapter 4 — Operator Menu and Game Setup
This chapter describes how to use the Game Operator menu to set up the game, diagnose problems,
and view gameplay and earnings statistics.
Navigating the Operator Menu
You can use the Operator buttons or player controls in the Operator Menu, as described below:
Button Function
Player 1 & 2 START buttons
or
Operator UP & DOWN buttons
Move up or down through a menu list to highlight an item, or
change the value for a selected item.
Gun pointed at screen
or
Operator TEST button
Enter a submenu or select a highlighted item. Toggles the setting
for items with only two options (such as Enable or Disable).
Gun pointed off-screen
or
Operator BACK button
Go back to Main Menu list, or automatically highlight Resume
Game.
For example, the following steps explain how to change the Game Volume using the player
controls.
1. Press the Operator TEST button to open the Operator Menu.
2. Game Settings is highlighted when you open the Menu, so shoot at the screen to enter this
submenu.
3. Press the Player 2 START button to move down to Game Volume.
4. Shoot at the screen to select the item.
5. Press the Player 1 and Player 2 START buttons to change the volume setting.
6. When you reach the desired setting, shoot at the screen to accept the setting.
7. Shoot off the screen to exit from the submenu. (Or use the Player 1 and Player 2 START
buttons to select another item to change.)
8. Shoot off the screen again to highlight Resume Game from the Main Menu list. (Or use the
START buttons to highlight another submenu if you wish to change more settings.)
9. Shoot at the screen to select Resume Game, and once more to confirm. The game will return to
the Attract Mode.
Note: Pressing the SERVICE button on the Operator Button Panel during Attract Mode adds a
Service Credit that you can use for testing game play. You can disable or enable this feature
from the Coin Settings menu.

Chapter 4 — Operator Menu and Game Setup
©2007 Global VR, Inc.
040-0143-01 Rev. A 8/20/2007 Page 11 of 44
Game Settings Menu
This menu lets you set up audio volume and gun recoil, enable free play, or reset settings and
high scores.
The lower left corner of each menu screen displays the software Build and I/O Board numbers.
These numbers may be useful to Customer Service for troubleshooting any problems that may
occur. The GLOBAL VR website URL and Customer Service phone number are also displayed
for Operator convenience.
Figure 5. Game Settings Menu
Menu Item Description
Free Play Mode Turn Free Play on (Enabled) or off (Disabled).
Game Volume Sets Game volume level. (Same as using the VOLUME UP/DOWN buttons
during a game.)
Attract Volume SetsAttract Mode volume level. (Same as using the VOLUME UP/DOWN
buttons during Attract Mode.)
Gun Recoil Sets gun force-feedback recoil to Enabled (on) or Disabled (off).
Lives Sets the number of lives per credit. (This is the number of levels a player can
fail before having to insert more coins to continue.)
Difficulty Sets the initial Difficulty for each level when a player first coins up. The
software adjusts the difficulty level from this point based on player skill.
Reset Settings Restores all Game Settings to factory defaults.
Reset High Scores Clears all High Scores saved by the software.

Chapter 4 — Operator Menu and Game Setup
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Coin Settings Menu
This screen controls all pricing for the cabinet. It allows you to set the prices to play and
continue a game, use credits or money, and set the coin value for the coin mechs. This is also
where you set how long a player has to continue a game.
Figure 6. Coin Settings Menu
Menu Item Description
Coins per Play Sets the number of coins required to start a game. The text next to the field
displays the dollar amount.
Coins per Continue Sets the number of coins required to continue a game. The text next to the
field displays the dollar amount.
Coins per $ Sets the number of coins for the primary monetary unit. The symbol
displayed will change for international currency.
Money Display Sets Money Display to Money or Credits.
Continue Timer Sets the length of time, in seconds, a player has to continue a game.
Service Credit Button Enables or Disables the Service Credit Button. If Enabled, Service Credits
can be added duringAttract Mode by pressing the Service button on the
Operator Button Panel.
Coins per Mech 1 Displays the current coin count for Mech 1 (typically used for the coin
mechs).
Coins per Mech 2 Displays the current coin count for Mech 1 (typically used for the optional bill
validator).
Reset Settings Resets all Coin Settings to factory defaults.

Chapter 4 — Operator Menu and Game Setup
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Collections Menu
This menu displays current (since last reset) and lifetime collections data.
Figure 7. Collections Menu
Menu Item Description
Mech 1 Coins Displays Current and Lifetime coin count for Mech 1 (typically used for the
coin mechs).
Mech 2 Coins Displays Current and Lifetime coin count for Mech 2 (typically used for the
optional bill validator).
Total Coins Paid Displays Current and Lifetime coin count total for Mech 1 and Mech 2.
Unspent Coins Displays Current and Lifetime Unspent Coins.
Service Credits Displays Current and Lifetime Service Credits.
Reset Current Resets Current coin count values. Does not affect Lifetime values.

Chapter 4 — Operator Menu and Game Setup
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Statistics Menu
This screen displays game play statistics for the cabinet.
Figure 8. Statistics Menu
Menu Item Description
Starts Displays number of games started by Player 1 and Player 2, and the total
for both.
Continues Displays number of games continued by Player 1 and Player 2, and the
total for both.
Total Plays Displays total games for Player 1 and Player 2, and the grand total for
both.
Reset Statistics Resets Player 1 and Player 2 statistics to zero (0). Does not affect Total
column.

Chapter 4 — Operator Menu and Game Setup
©2007 Global VR, Inc.
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Diagnostics: Controls Menu
This menu lets you test each Player Control, the Coin Mechs, and the Operator Buttons.
When you activate a control or coin mech, the circle next to the device name will highlight until
you release the button.
Hold any button for two (2) seconds to exit to the main menu.
Figure 9. Diagnostics: Controls Menu

Chapter 4 — Operator Menu and Game Setup
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Diagnostics: Gun Calibration Menu
Use this menu to calibrate the guns so they aim properly. Calibrate the guns every month to
ensure optimal performance. Also be sure to calibrate the guns any time you service or replace a
gun or install software.
1. When you enter the menu, the first screen shown below will appear. Note that it displays the
current coordinates for the Player 1 (P1) and Player 2 (P2) guns (or the coordinates where the
gun last left the screen).
2. Pull the trigger for the gun you wish to calibrate, and the second screen will appear, prompting
you to aim at the upper left target and pull the trigger.
3. For the most accurate results, gently place the barrel of the gun against the display shield glass,
aligned with the target, and pull the trigger.
4. Repeat step 2 for the center and lower right targets to complete calibration.
Figure 10. Gun Calibration Screens

Chapter 4 — Operator Menu and Game Setup
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Diagnostics: Monitor Test Screens
Once you press SELECT or shoot at the screen, the first in a series of monitor test screens will
appear. Press SELECT or shoot at the screen to cycle through the screens to check the color,
brightness, and geometry of the monitor.
Use the monitor remote control board, mounted inside the coin door, to adjust the monitor.
Figure 11. Monitor Test Start Screen

Chapter 4 — Operator Menu and Game Setup
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Diagnostics: Speakers Menu
This screen plays sound to test the speakers and subwoofer. The onscreen graphic indicates the
speaker being tested.
When you enter this screen, the left speaker will play, as shown in the picture below. Press the
SELECT button on the operator button panel or shoot at the screen to test the next speaker. If
any sound comes from the wrong speaker, or any speaker does not play, check the wiring to the
speakers, PCB, and computer.
Refer to Audio Troubleshooting on page 34 for help with audio problems.
Figure 12. Diagnostics: Speakers Screen

Chapter 5 — Software Restoration
©2007 Global VR, Inc.
040-0143-01 Rev. A 8/20/2007 Page 19 of 44
Chapter 5 — Software Restoration
The operating system and game software are provided on a single DVD labeled System & Game
Install Disk. Total installation time is about 7 minutes.
Important: When you use the System & Game Install Disk, you will erase all game settings,
statistics, and collections data stored in the game software. It is advisable to contact Technical
Support before using the Disk to resolve a problem.
Perform the following steps to restore software:
1. Insert the disk in the DVD-ROM Drive and power cycle the game. When the game reboots the
computer will automatically read the disk and begin copying files and configuring the hard drive.
2. When prompted, remove the disk and power cycle the cabinet.
3. The game will boot and the Attract Movie will start. Play a game to verify proper operation.
4. Open the Operator Menus and set the sound volume levels, pricing, and other Operator settings.

Chapter 6 — Service and Repair
America's Army Operation and Service Manual
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Chapter 6 — Service and Repair
CAUTION: GLOBAL VR assumes no liability for any damage or injuries incurred
while servicing the cabinet. Only qualified service personnel should perform service
and installation of cabinet hardware.
To prevent electrostatic discharge (ESD) damage, handle PCBs by the edges only
and use a grounding wrist strap or similar precaution.
Please read the service instructions before working on the cabinet.
Always turn the cabinet OFF and disconnect the AC power cord before performing
any repair work.
Light Gun Service
Refer to Figure 13 for a picture of the internal components of the gun.
Routine Maintenance
To keep light guns in optimal operating condition, inspect the guns weekly.
•Make sure the lens is clean and free of debris and scratches.
•Check the trigger action; make sure the trigger is free and springs back properly.
•Make sure the cable is in good condition.
•Calibrate the guns about once per month.
Light Gun Replacement
Perform the following steps to replace a light gun:
1. Turn off the cabinet and disconnect the AC power cord.
2. Disconnect the gun harness connector from the usb2gun PCB.
3. Remove the screws from the cable ties that secure the harness to the cabinet.
4. Remove the three (3) nuts that secure the gun mount to the cabinet.
5. Remove the gun assembly from the front of the cabinet and carefully pull the harness through the
hole.
6. Reverse these steps to install the new gun.
7. Calibrate the new gun from Diagnostics: Gun Calibration in the Operator Menu.