Asus CM-32 User manual

User Guide
CM-32
Wireless-AC2600 DOCSIS 3.0 Cable Modem Router

2
Copyright © 2015 ASUSTeK Computer Inc. All Rights Reserved.
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in it, may be reproduced, transmitted, transcribed, stored in a retrieval
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ASUS PROVIDES THIS MANUAL “AS IS”WITHOUT WARRANTY OF ANY KIND,
EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED
WARRANTIES OR CONDITIONS OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE. IN NO EVENT SHALL ASUS, ITS DIRECTORS, OFFICERS,
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OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGES FOR LOSS OF PROFITS,
LOSS OF BUSINESS, LOSS OF USE OR DATA, INTERRUPTION OF BUSINESS
AND THE LIKE), EVEN IF ASUS HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES ARISING FROM ANY DEFECT OR ERROR IN THIS MANUAL OR
PRODUCT.
SPECIFICATIONS AND INFORMATION CONTAINED IN THIS MANUAL ARE
FURNISHED FOR INFORMATIONAL USE ONLY, AND ARE SUBJECT TO CHANGE
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COMMITMENT BY ASUS. ASUS ASSUMES NO RESPONSIBILITY OR LIABILITY
FOR ANY ERRORS OR INACCURACIES THAT MAY APPEAR IN THIS MANUAL,
INCLUDING THE PRODUCTS AND SOFTWARE DESCRIBED IN IT.
Products and corporate names appearing in this manual may or may not be
registered trademarks or copyrights of their respective companies, and are used
only for identification or explanation and to the owners’ benefit, without intent
to infringe.
E11093
First Edition
November 2015

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Table of contents
1 Getting to know your cable modem router
1.1 Package contents.........................................................................6
1.2 Your cable modem router.........................................................6
1.3 Positioning your router..............................................................9
1.4 Product label............................................................................... 10
1.5 Hardware Setup......................................................................... 10
1.5.1 Setup Requirements ............................................................10
1.5.2 Setting up your cable modem router............................11
2 Connecting to the Internet
2.1 Activate your Internet service .............................................. 13
2.2 Specify the starting frequency............................................. 14
2.3 Quick Internet Setup................................................................ 16
2.4 Connecting to your wireless network................................ 18
3 Configuring the General settings
3.1 Using the Network Map ......................................................... 19
3.1.1 Setting up the wireless security settings ......................20
3.1.2 Managing your network clients .......................................22
3.1.3 Monitoring your USB device .............................................23
3.2 Creating a Guest Network ...................................................... 26
3.3 Using the Traffic Manager. ..................................................... 28
3.3.1 Managing QoS ........................................................................28
3.3.2 Monitoring traffic ..................................................................30
3.4 Setting up Parental Control ................................................... 31
3.5 Using the USB application ..................................................... 32
3.6 Using AiCloud .............................................................................. 39
3.5.1 Using AiDisk ...................................................... ......................32
3.5.2 Using Servers Center .............................................................34

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Table of contents
4 Configuring the Advanced Settings
4.1 Wireless......................................................................................... 44
4.1.1 General......................................................................................44
4.1.2 WPS ............................................................................................47
4.1.3Wireless MAC Filter ...............................................................49
4.1.4RADIUS Setting ......................................................................50
4.1.5Professional.............................................................................51
4.2 LAN................................................................................................. 53
4.2.1 LAN IP ........................................................................................53
4.2.2 DHCP Server............................................................................54
4.2.3 Route .........................................................................................55
4.3
WAN ............................................................................................... 57
4.3.1 Internet Connection.............................................................57
4.3.3Port Trigger..............................................................................60
4.3.4Virtual Server/Port Forwarding........................................62
4.3.5DMZ............................................................................................65
4.3.6DDNS .........................................................................................66
4.3.7NAT Passthrough...................................................................67
4.4
IPv6................................................................................................. 68
4.5
VPN Server................................................................................... 69
4.6
Firewall.......................................................................................... 70
4.6.1 General......................................................................................70
4.6.2 URL Filter ..................................................................................70
4.6.3 Keyword filter .........................................................................71
4.6.4 Network Services Filter .......................................................72
4.7 Administration ........................................................................... 74
4.7.1System.......................................................................................74
4.6.5IPv6 Firewall ...................... ......................................................72
4.7.2Restore/Save/Upload Setting ...........................................75
4.3.2Dual WAN ...........................................................................59

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Table of contents
4.8
System Log .................................................................................. 76
5 Utilities
5.1
Device Discovery....................................................................... 77
5.2Setting up your printer server .............................................. 78
5.3Download Master...................................................................... 83
5.4.1 Configuring Bit Torrent download settings.................84
5.4.2 NZB settings............................................................................85
6 Troubleshooting
6.1 Basic Troubleshooting............................................................. 86
6.2 Frequently Asked Questions (FAQs) .................................. 89
Appendices
Notices .......................................................................................................98
ASUS Contact information..................................................................110
Networks USA Hotline Information .................................................110

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WiFi
WPS
USB 3.0
1 Getting to know your cable
modem router
1.1 Package contents
NOTES:
• Ifanyoftheitemsisdamagedormissing,contactASUSfortechnical
inquiries and support, Refer to the ASUS Support Hotline list at the back of
this user manual.
• Keeptheoriginalpackagingmaterialincaseyouwouldneedfuture
warranty services such as repair or replacement.
AC adapter
Quick Start Guide
CM-32_AC2600 DOCSIS 3.0 Cable
Modem Router
Network cable (RJ-45)
Support CD (Manual & Device
Discovery utility)
1.2 Your cable modem router
ETHERNET CABLE
USB 2.0 port
Insert USB 2.0 devices such as USB hard disks or USB flash drives into this port.
Power LED
Off: No power.
On: Device is ready.

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Downlink LED
Off: No power.
Flashing: Scanning for downstream cable signal.
White: Locked on DOCSIS 3.0 downstream signal.
Blue: Locked on DOCSIS 2.0 downstream signal.
Uplink LED
Off: No power or not locked on downstream.
Flashing: Ranging
White: Ranging complete DOCSIS 3.0 bonded upstream.
Blue: Ranging complete DOCSIS 2.0 bonded upstream.
Cable WAN LED
Off: No power or ranging is not complete.
Flashing: DHCP and registration
On: Online
Ethernet WAN LED
Off: No Ethernet WAN connected.
On: Ethernet WAN connected.
2.4GHz LED / 5GHz LED
Off: No 2.4GHz or 5GHz signal.
On: Wireless system is ready.
Flashing: Transmitting or receiving data via wireless connection.
Link LED
Off: No LAN devices connected.
Flashing: A Gigabit LAN device is connected to a LAN port.
Blue: Only a 10/100 LAN device is connected to a LAN port.
LED On/Off button
Press this button to turn on/off the backlight LED on the panel.
Wi-Fi On/Off button
Press this button to turn on /off the Wi-Fi connection.
Reset button
This button resets or restores the system to its factory default settings.
WPS button
This button launches the WPS Wizard.
USB 2.0 port
Insert USB 2.0 devices such as USB hard disks or USB flash drives into this port.
LAN 1 ~ 4 ports
Connect network cables into these ports to establish LAN connection.

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NOTES:
• Useonlytheadapterthatcamewithyourpackage.Usingotheradapters
may damage the device.
• Specifications:
DC Power adapter DC Output: +19V with max 2.37A current
Operating
Temperature 0~40oCStorage 0~70oC
Operating Humidity 50~90% Storage 20~90%
WAN (Internet) port
Connect a network cable into this port to establish WAN connection.
Coaxial port
Connect a coaxial cable into this port to establish DOCSIS connection.
Power (DC-IN) port
Insert the bundled AC adapter into this port and connect your router to a
power source.

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1.3 Positioning your router
For the best wireless signal transmission between the cable
modem router and the network devices connected to it, ensure
that you:
• Placethecablemodemrouterinacentralizedareafora
maximumwirelesscoverageforthenetworkdevices.
•Keepthedeviceawayfrommetalobstructionsandawayfrom
directsunlight.
• Topreventsignalinterferenceorloss,keepthedeviceaway
from802.11gor20MHzonlyWi-Fidevices,2.4GHzcomputer
peripherals,Bluetoothdevices,cordlessphones,transformers,
heavy-dutymotors,fluorescentlights,microwaveovens,
refrigerators,andotherindustrialequipment.
• Alwaysupdatetothelatestfirmware.VisittheASUSwebsiteat
http://www.asus.comtogetthelatestfirmwareupdates.
• Toensurethebestwirelesssignal,orientthefourdetachable
antennasasshowninthedrawingbelow.

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1.4 Product label
The product label at the bottom of your cable modem router
contains the default Wi-Fi network name (SSID), Wi-Fi password,
login information for the web graphical user interface (web GUI),
serial number, MAC address, and other information.
1.5 Hardware Setup
1.5.1 Setup Requirements
To set up your wireless network, you need a computer that meets
the following system requirements:
• EthernetRJ-45(LAN)port(10Base-T/100Base-
TX/1000BaseTX)
•IEEE802.11a/b/g/n/acwirelesscapability
• WebbrowsersuchasInternetExplorer,Firefox,Safari,or
Google Chrome
NOTES:
• Ifyourcomputerdoesnothavebuilt-inwirelesscapabilities,youmayinstall
an IEEE 802.11a/b/g/n/ac WLAN adapter to your computer to connect to
the network.
• CM-32iscertifiedbyComcast,Charter,TimeWarner,andCoxcableservices.
• SomeIEEE802.11ndevicesthatyouwanttoconnecttoyournetwork
may or may not support 5GHz band. Refer to the device's manual for
specifications.
• TheEthernetRJ-45cablesthatwillbeusedtoconnectthenetworkdevices
should not exceed 100 meters.

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1.5.2 Setting up your cable modem router
You can connect your CM-32 as a cable modem router or use it as
a standalone Wi-Fi router.
Setting up as a cable modem router
ETHERNET CABLE
CM-32
WAN
LAN
Internet
Laptop
1. Using your ISP-provided coaxial cable, connect your CM-32
to a wall outlet or a line splitter.
2. Insert the poweradapter to your CM-32 DC-In port and plug
to a power outlet.
3. The Downstream and Upstream LED light white when the
cable connection succeeded.
4. Using the bundled network cable, connect your CM-32 to
your computer.
5. Please proceed to 2.1 Activate your Internet Service for
the next step.
IMPORTANT! Use a wired connection when setting up your cable modem
router to avoid possible setup problems.

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CM-32
WAN
Internet
Modem
LAN
Laptop
Setting up your CM-32 as a standalone Wi-Fi router
1. Insert your cable modem router’s AC adapter to the DC-IN
port and plug it to a power outlet.
2Using the bundled network cable, connect your computer to
your cable modem router’s LAN port.
3. Insert your modem’s AC adapter to the DC-IN port and plug
it to a power outlet.
4. Launch your browser and go to http://router.asus.com or
http://192.168.1.1.
5. Enter default login name "admin" and password "admin"
or your personal settings if you have set before.
6. Click Skip Setup Wizard to go to the Network Map (if
you have set up before, ignore this step).
7. Go to Advanced Settings > WAN > Dual WAN, select
"Ethernet" as primary WAN and click Apply.
8. You can now use CM-32 as a standalone wireless router.

• YourISP’scontactinformationmaychange.VisityourISP’swebsiteorcheck
your Internet service billing statement for the latest contact information.
• IfyourCM-32stilldoesnotconnecttotheInternet,contactyourISPanddo
the following:
1. ProvideyourCM-32'sserialnumberandMACaddresslocatedonthe
product label, and confirm with your ISP if it is already active.
2. IfyourCM-32isvisibletoyourISPbutthereisstillnoInternet
connection, reboot your CM-32 and check the online status again.
3. If your CM-32 is still not visible to your ISP or your ISP can not provide
technical support, do the following:
1) Goto router.asus.com or http://192.168.1.1.
2) Click Skip Setup Wizard on the top left of the screen and you will
be directed to the Network Map.
3) On the left-side menu, clickCable > CM Debug, and click Save to
obtain a .txt log file.
4) On the left-side menu, clickSystem log > General log, and click
Save to obtain a .txt file.
5) Send these files to [email protected]. We will reply to you as
soon as possible.
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2 Connecting to the Internet
2.1 Activate your Internet service
Visit your ISP’s website and follow the onscreen instructions
to activate your Internet service. CM-32 is certified by Charter,
Comcast, Cox and Time Warner Cable services.
Charter 1-888-438-2427 https://install.charter.com/
Comcast 1-800-266-2278 https://www.comcast.com/activate
Cox 1-877-891-2899 https://activation.cox.net/
Time Warner Cable 1-800-892-2253 https://www.timewarnercable.com/
NOTES:
The Downstream and Upstream LEDs light
white when the cable connection succeeded.
If you subscribed to automatic IP (DHCP)
service, the Internet is accessible now.

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2.2Quick Internet Setup
If you subscribed to static IP service, you need to go through
the Quick Internet Setup Wizard to key in your IP and DNS
information.
To quickly set up your Internet settings:
1. Ensure that the 2.4 GHz and 5 GHz LEDs light up.
2. Launch your web browser and go to http://
router.asus.com or http://192.168.1.1.
3. Enter default login name "admin" and password "admin"
when prompted.
4. On the welcome page, click Go to proceed.
5.Set up a new login name and password for your CM-32,
then click Next.

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5. Select Static IP, click Next.
6. Enter the IP address and DNS information provided by
your ISP, click Next.
NOTE: CM-32 supports Automatic IP (DHCP) and Static IP Internet type only.

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7. Confirm the wireless network name (SSID) and security key
for your 2.4GHz and 5 GHz wireless connection. You can
keep the default wireless settings or assign new ones. Click
Apply when done.

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8.
Your Internet and wireless settings are displayed. Click Next to
finish.
2.4 Connecting to your wireless network
1. On your computer or other network device, click the network
icon in the taskbar to display the available wireless
networks.
2. Connect to your CM-32’s SSID and when prompted, enter the
password.
3. If you have changed the CM-32’s SSID and password during
the basic network setup process, enter the information you
have set up.

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2.5Specify the starting frequency (optional)
When your ISP requires it, specify the starting frequency.
To specify the starting frequency:
1. Ensure that the 2.4 GHz and 5 G Hz LEDs light up.
2. Launch your web browser and go to http://
router.asus.com or http://192.168.1.1.
3. Enter default login name "admin" and password
"admin" or your personal login name and password if
you have set.
4. On the left-side menu, click Cable, then click CM
Tuner tab.
5. In the Starting Frequency field, enter a number and
click Apply .

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3 Configuring the General
settings
3.1 Using the Network Map
Network Map allows you to configure your network’s
security settings, manage your network clients, and monitor
your USB device.

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3.1.1 Changing the wireless security settings
CM-32 comes with a set of unique default wireless security
settings. You can change the settings if you like to.
To change the wireless security settings:
1. From the navigation panel, go to General > Network Map.
2. OntheNetworkMapscreenandunderSystem status,you
canconfigurethewirelesssecuritysettingssuchasSSID,
securitylevel,andencryptionsettings.
NOTE: You can set up different wireless security settings for 2.4GHz and 5GHz
bands.
2.4GHz security settings 5GHz security settings