AT&T CRL30102 User manual

User’s manual
CRL30102
DECT 6.0 expansion handset
for use with AT&T models
CRL32102/CRL32202/CRL32302/
CRL32352/CRL32452

Congratulations
on your purchase of this AT&T product. Before using this AT&T
product, please read the Important safety information section on
pages 20-22 of this manual. For complete instructions, please
refer to the manual provided with your CRL32102/CRL32202/
CRL32302/CRL32352/CRL32452 telephone. You can also visit our
website at www.telephones.att.com or call
1 [phone]. In Canada, dial 1 [phone].
Model number: CRL30102
Type: DECT 6.0 expansion handset
Serial number: ________________________________________________
Purchase date: ________________________________________________
Place of purchase: _______________________________________________
Both the model and serial numbers of your AT&T product can be
found on the bottom of the charger.
Save your sales receipt and original packaging in case it is
necessary to return your telephone for warranty service.
Telephones identified with this logo have reduced noise and
interference when used with most T-coil equipped hearing aids and
cochlear implants. The TIA-1083 Compliant Logo is a trademark of
the Telecommunications Industry Association. Used under license.
© 2012 Advanced American Telephones. All Rights Reserved. AT&T and
the AT&T logo are trademarks of AT&T Intellectual Property licensed to
Advanced American Telephones, San Antonio, TX 78219. Printed in China.
The ENERGY STAR® program (www.energystar.gov) recognizes and
encourages the use of products that save energy and help protect
our environment. We are proud to mark this product with the
ENERGY STAR® label indicating it meets the latest energy
efficiency guidelines.
T
Compatible with
Hearing Aid T-Coil
TIA-1083

Parts checklist
Your telephone package contains the following items. Save your
sales receipt and original packaging in the event warranty service
is necessary.
Battery for
cordless handset
Cordless handset Charger for cordless
handset with power
adapter installed
Battery
compartment
cover
User’s manual
User’s manual
CRL30102
DECT 6.0 expansion handset
for use with AT&T models
CRL32102/CRL32202/CRL32302/
CRL32352/CRL32452
BY 1021
BT183342/BT283342 2.4V 400mAh Ni-MH

User’s manual
CRL30102
DECT 6.0 expansion handset
for use with AT&T models
CRL32102/CRL32202/CRL32302/
CRL32352/CRL32452
Table of contents
Getting started
Installation.......................................1
Quick reference guide -
handset..........................................2
Charger installation.....................5
Battery installation and
charging........................................6
Registration and
deregistration
Adding and registering
handsets .......................................8
Register a handset to your
telephone base..........................8
Deregistering handsets .......... 10
Deregister all handsets
from your telephone base ... 10
Appendix
Troubleshooting ......................... 11
Maintenance................................. 19
Important safety information... 20
Safety information................. 20
Especially about cordless
telephones................................ 21
Precautions for users
of implanted cardiac
pacemakers .............................. 22
Pacemaker patients.............. 22
Especially about telephone
answering systems ............... 22
FCC Part 68 and ACTA............ 23
FCC Part 15.................................. 25
Limited warranty........................ 26
Technical specifications ......... 29
DECT 6.0 digital
technology................................ 29
Telephone operating
range ........................................... 29
Redefining long range
coverage and clarity............ 29
HD audio.................................... 29

1
See pages 6-7
for easy instructions.
You must install and
charge the battery before
using the telephone. STOP!
Installation
Your product may be shipped with a protective sticker covering the
handset display - remove it before use.
For customer service or product information, visit our website at
www.telephones.att.com or call 1 [phone].
In Canada, dial 1 [phone].
Avoid placing the telephone base too close to:
Communication devices such as television sets, VCRs, or other
cordless telephones.
Excessive heat sources.
Noise sources such as a window with traffic outside, motors,
microwave ovens, refrigerators, or fluorescent lighting.
Excessive dust sources such as a workshop or garage.
Excessive moisture.
Extremely low temperature.
Mechanical vibration or shock such as on top of a washing
machine or workbench.
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Getting started

Quick reference guide - handset
CHARGE indicator
On when the handset is charging in the telephone
base or charger.
/SPEA�ERSPEA�ER
Press to switch between the speakerphone and
the handset.
Getting started
TONE
Press to switch to tone dialing temporarily during
a call if you have pulse service.
REDIAL/PAUSE
Press repeatedly to view the last 10 numbers dialed.
While entering numbers, press and hold to insert
a dialing pause.
2
MUTE/DELETE
During a call, press to mute the microphone.
While reviewing the caller ID history, the
directory or the redial memory, press to delete
an individual entry.
While predialing, press to delete digits.
While editing numbers or names in the
directory, press to delete digits or characters, or
press and hold to delete all digits or characters.
PHONE/FLASH
Press to make or answer a call.
During a call, press to answer an incoming call
when you receive a call waiting alert.
1
While reviewing a caller ID log entry, press
repeatedly to add or remove 1 in front of the
telephone number before dialing or saving it in
the directory.
Press and hold to set or to dial your voicemail
number when the handset is not in use.
Incoming call light
Flashes when there is a incoming call or when the
base is paging the handset.

Quick reference guide - handset
Getting started
QUIET #(pound key)
Press repeatedly to display other dialing
options when reviewing a caller ID log entry.
OFF/CANCELOFF/CANCEL
During a call, press to hang up.
While in menus, press to cancel an operation,
back up to the previous menu, or exit the
menu display, or press and hold this key to exit
to idle mode.
Press and hold while the telephone is not in use
to erase the missed call indicator.
MENU/SELECT
When the handset is not in use, press to show
the menu.
While in the menu, press to select an item or
save an entry or setting.
pDIR/VOLUME
Press pDIR to show directory entries when
the handset is not in use.
Press to scroll up while in menus.
While entering names or numbers, press to
move the cursor to the right.
Press to increase the listening volume during a
call or message playback.
3
qCID/VOLUME
Press qCID to show the caller ID history when
the handset is not in use.
Press to scroll down while in menus.
While entering names or numbers, press to
move the cursor to the left.
Press to decrease the listening volume during
a call or message playback.
AUDIO ASSIST
During a call, press to enhance the clarity and
loudness of your caller’s voice.
Audio Assist is a registered trademark of Advanced American Telephones.

Quick reference guide - handset
Getting started
The >symbol highlights
a menu item.
Main menu
Play messages
Answering sys
Directory
Caller ID log
Intercom
Ringers
Set date/time
Settings
Web address
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Using menus:
Press MENU/SELECT to show the menu.
Press qCID or pDIR to scroll through menu items.
Press MENU/SELECT to confirm or save changes to a highlighted
menu item.
Press OFF/CANCEL to cancel an operation, back up to the
previous menu, or exit the menu display.
For complete instructions, refer to the user’s manual provided
with your CRL32102/CRL32202/CRL32302/CRL32352/CRL32452
telephone system.
If you are unable to find your user’s manual, go to
www.telephones.att.com/manuals to read and/or
download the manual.
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EQUALIZER
During an outside call, intercom call, message
or announcement playback, press to change the
quality of the audio to best suit your hearing.
4
Main menu
>Play messages
Answering sys
Handset
side view

IMPORTANT INFORMATION
Use only the power adapter supplied with this product. To order a replacement
power adapter, visit our website at www.telephones.att.com or call
1 [phone]. In Canada, dial 1 [phone].
The power adapter is intended to be correctly oriented in a vertical or floor
mount position. The prongs are not designed to hold the plug in place if it is
plugged into a ceiling, under-the-table or cabinet outlet.
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Plug the power adapter into an
electrical outlet not controlled by
a wall switch.
5
Charger installation
Install the charger as shown below.
Getting started

6
Battery installation and charging
Install the battery as shown on page 7. Once you have installed
the battery, the screen indicates the battery status (see the table
below). If necessary, place the handset in the telephone base or
charger to charge the battery. For best performance, keep the
handset in the telephone base or charger when not in use. The
battery is fully charged after 10 hours of continuous charging. See
the table on page 29 for battery operating times.
If the screen shows Place in charger and flashes, you need to
charge the handset without interruption for at least 30 minutes to
give the handset enough charge to use the telephone for a short
time. The following table summarizes the battery charge indicators
and actions to take.
Getting started
Battery indicators Battery status Action
The screen is blank, or
shows Place in charger
and (flashing).
Battery has no or
very little charge. The
handset cannot be used.
Charge without interruption
(at least 30 minutes).
The screen shows
Low battery and
(flashing).
Battery has enough
charge to be used for a
short time.
Charge without interruption
(at least 30 minutes).
The screen shows
HANDSET X.
Battery is charged. To keep the battery
charged, place it in the
telephone base or charger
when not in use.
NOTE: If you are on a phone call in low battery mode, you hear four short
beeps every minute.

Battery installation and charging
Getting started
7
Step 1
Plug the battery
connector securely
into the socket inside
the handset battery
compartment. Insert the
supplied battery with
the label THIS SIDE UP
facing up as indicated.
Step 2
Align the cover
flat against
the battery
compartment,
then slide it
upwards until it
clicks into place.
Step 3
Charge the handset by placing it face forward in the
telephone base or charger. The CHARGE light on the
handset is on during charging.
CHARGE light
IMPORTANT INFORMATION
Use only the supplied rechargeable battery or replacement battery
(model BT166342). To order, visit our website at
www.telephones.att.com or call 1 [phone].
In Canada, dial 1 [phone].
If you do not use the handset for a long time, disconnect and remove
the battery to prevent possible leakage.
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Battery Pack BT183342 2.4V 400mAh Ni-MH WARNING: DO NOT BURN OR PUNCTURE BATTERIES MADE IN CHINA MANUFACTURED BY BYD BYYYWW

Adding and registering handsets
Before using a new CRL30102 handset, you must register it with
the AT&T CRL32102/CRL32202/CRL32302/CRL32352/CRL32452
telephone system (purchased separately). The telephone system
can support up to 12 handsets.
The handsets provided with your telephone system are already
registered as HANDSET 1 and so forth. Additional handsets
registered to the telephone system are assigned in sequential
order they are registered (up to HANDSET 12).
You must register each handset separately. When first purchased,
all expansion handsets show To register HS, see manual.
Register a handset to your telephone base
1. Before you begin registration, make sure the
handset is out of the telephone base or charger
and shows To register HS, see manual.
2. Put the handset you wish to register on the
telephone base cradle.
Registration and deregistration
8
For registration, put the handset on the
telephone base, not the handset charger.
To register HS,
see manual

Adding and registering handsets
3. The screen shows Registering... Please wait
and the IN USE light turns on. It takes up to
90 seconds to complete registration. Then
HANDSET X Registered appears on the
screen, with Xbeing the handset number
(1-12).The handset beeps and the IN USE
light turns off. The handset is now registered
with the telephone base.
If registration fails, the system will automatically
try to register again. If registration fails after
the third try, Registration failed appears on the
screen for a few seconds, and then To register HS, see manual. This
may take up to five minutes to occur. Please start again from Step 1
above.
NOTE: You cannot register a handset if any other system handset is in use.
Registration and deregistration
9
HANDSET X
Registered
10/20
10:30PM
Registering...
Please wait

10
Deregistering handsets
You may need to deregister your handsets if:
You have 12 registered handsets and need to replace a handset.
-OR-
You wish to change the designated handset number of your
registered handsets.
You must first deregister ALL handsets, and then register each
handset you wish to use again, one at a time.
Please read carefully through all the instructions on this page
before beginning the deregistration process.
Deregister all handsets from your telephone base
1. Make sure that all handsets are out of the telephone base and
chargers before you begin deregistration.
2. Press and hold /HANDSET LOCATOR on the telephone base
for about 10 seconds (until the IN USE light starts to flash), then
release the /HANDSET LOCATOR button.
3. Immediately press /HANDSET LOCATOR while the IN USE
light is still flashing. (The light flashes for about seven seconds.
If the light stops flashing, start again with Step 1 above.)
4. It takes up to 10 seconds to complete deregistration. Before
registering the handset again, wait for the cordless handset
screen to display To register HS, see manual.
5. To register the handset(s) to the telephone base again, follow
the registration instructions on the previous page.
NOTES:
If the deregistration process is not successful, you might need to reset the
system and try again. To reset, unplug the power from the telephone base and
plug it back in.
You cannot deregister the handset(s) if any other system handset is in use.
Even if the battery is depleted, you can still deregister the handsets by following
the steps above. After the handset is charged for at least 10 minutes, the screen
shows To register HS, see manual.
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Registration and deregistration

Troubleshooting
If you have difficulty with your phone, please try the suggestions
below. For Customer Service, visit our website at
www.telephones.att.com or call 1 [phone].
In Canada, dial 1 [phone].
The handset registration is unsuccessful.
Follow the handset registration instructions to register the
handset again (see Adding and registering handsets on
pages 8).
My telephone doesn’t work at all.
Make sure the power cord is securely plugged in.
Make sure you plug the battery connector securely into the
cordless handset.
Make sure you plug the telephone line cord securely and firmly
into the telephone base and the telephone wall jack.
Charge the battery in the cordless handset for at least 10 hours.
For optimum daily performance, return the cordless handset to
the telephone base or charger when not in use.
If the battery is depleted, it may take approximately 30 minutes
to charge the handset before it shows Low battery. See page 6
for details.
Reset the telephone base. Unplug the electrical power. Wait for
approximately 15 seconds, then plug it back in. Allow up to one
minute for the cordless handset and telephone base to reset.
You may need to purchase a new battery. Refer to Battery
installation and charging in this user’s manual on pages 6-7.
I cannot get a dial tone.
Try all the suggestions above.
Move the cordless handset closer to the telephone base. You
may have moved out of range.
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Appendix
11

Appendix
12
Troubleshooting
If the previous suggestions do not work, disconnect the
telephone base from the telephone jack and connect the jack to
a different phone. If there is no dial tone on that phone either,
the problem is in your wiring or telephone service. Contact your
telephone service provider.
Your line cord may be defective. Try installing a new line cord.
I cannot dial out.
Try all the suggestions above.
Make sure you have a dial tone before dialing. The cordless
handset may take a second or two to find the telephone base
and produce a dial tone. This is normal. Wait an extra second
before dialing.
Eliminate any background noise. Noise from a television, radio
or other appliances may cause the phone to not dial out
properly. If you cannot eliminate the background noise, try
muting the cordless handset before dialing, or dialing from
another room with less background noise.
If other phones in your home are having the same problem,
contact your telephone service provider (charges may apply).
My cordless handset isn’t performing normally.
Make sure you plug the power cord securely into the telephone
base. Plug the power adapter into a different, working electrical
outlet without a wall switch.
Move the cordless handset closer to the telephone base. You
may have moved out of range.
Reset the telephone base. Unplug the electrical power. Wait for
15 seconds then plug it back in. Allow up to one minute for the
cordless handset and telephone base to reset.
Other electronic products such as HAM radios and other DECT
phones can cause interference with your cordless phone. Try
installing your phone as far away as possible from these types
of electronic devices.
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Appendix
Troubleshooting
Out of range OR No pwr at base appears on my cordless
handset.
Ensure you plug the telephone base in properly and the power
is on.
Place the cordless handset in the telephone base for one
minute to allow the cordless handset and base to synchronize.
Move the cordless handset closer to the telephone base. You
may have moved out of range.
Reset the telephone base. Unplug the electrical power. Wait for
15 seconds then plug it back in. Allow up to one minute for the
cordless handset and telephone base to reset.
Other electronic products such as HAM radios and other DECT
phones can cause interference with your cordless phone. Try
installing your phone as far away as possible from these types
of electronic devices.
The batteries do not hold a charge.
If the cordless handset is in the telephone base or charger and
the charge light is not on, refer to The charge light is off or
blinking (page 18 in this Troubleshooting guide).
Charge the battery in the cordless handset for at least 10 hours.
For optimum daily performance, return the cordless handset to
the telephone base or charger when not in use.
If the battery is depleted, it may take approximately 30 minutes
to charge the handset before it shows Low battery. Refer to
the table on page 6 for details.
You may need to purchase a new battery. Refer to Battery
installation and charging in this user’s manual on pages 6-7.
I hear other calls while using my phone.
Disconnect the telephone base from the telephone jack, and
plug in a different telephone. If you still hear other calls, call
your telephone service provider.
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13

Troubleshooting
I get noise, static, or weak signals even when I’m near the
telephone base.
If you subscribe to high-speed Internet service (DSL - digital
subscriber line) through your telephone line, you must install a
DSL filter between the telephone line cord and the telephone
wall jack. The filter prevents noise and caller ID problems as
a result of DSL interference. Please contact your DSL service
provider for more information about DSL filters.
You may be able to improve the performance of your cordless
phone by installing your telephone base as far as possible from
any other existing cordless telephone system that may already
be installed.
Other electronic products such as HAM radios and other DECT
phones can cause interference with your cordless phone. Try
installing your phone as far away as possible from these types
of electronic devices.
Do not install this phone near a microwave oven or on the same
electrical outlet. You may experience decreased performance
while the microwave oven is operating.
If you plug your phone in with a modem or a surge protector,
plug the phone (or modem/surge protector) into a different
location. If this does not solve the problem, relocate your phone
or modem farther apart from one another, or use a different
surge protector.
Move your phone to a higher location. The phone may have
better reception in a high area.
If other phones in your home are having the same problem,
contact your telephone service provider (charges may apply).
I experience poor sound quality when using the speakerphone.
For increased sound quality while using the speakerphone, place
the handset on a flat surface with the dialing keys facing up.
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Appendix
14

Troubleshooting
My cordless handset does not ring when I receive a call.
Make sure that the ringer is not off. Refer to Ringer volume in
the CRL32102/CRL32202/CRL32302/CRL32352/CRL32452CR
user's manual provided with your telephone or in the online
Complete user's manual.
Make sure you plug the telephone line cord securely into the
telephone base and telephone jack. Make sure you plug in the
power cord securely.
The cordless handset may be too far from the telephone base.
Charge the battery in the cordless handset for at least 10 hours.
For optimum daily performance, return the cordless handset to
the telephone base or charger when not in use.
You may have too many extension phones on your telephone
line to allow all of them to ring simultaneously. Try unplugging
some of the other phones.
The layout of your home or office may be limiting the operating
range. Try moving the telephone base to another location,
preferably on an upper floor.
If other phones in your home are having the same problem,
contact your telephone service provider (charges may apply).
Test a working phone at the phone jack. If another phone has
the same problem, contact your telephone service provider
(charges may apply).
Other electronic products such as HAM radios and other DECT
phones can cause interference with your cordless phone. Try
installing your phone as far away as possible from these types
of electronic devices.
Remove the battery. Replace it and place the cordless handset
into the telephone base. Allow up to one minute for the handset
to reestablish its connection with the telephone base.
Your line cord may be defective. Try installing a new line cord.
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Appendix
15

Appendix
Troubleshooting
My calls cut in and out while I’m using my cordless handset.
Other electronic products such as HAM radios and other DECT
phones can cause interference with your cordless phone. Try
installing your phone as far away as possible from these types
of electronic devices.
Do not install this phone near a microwave oven or on the same
electrical outlet. You may experience decreased performance
while the microwave oven is operating.
If you plug your phone in with a modem or surge protector, try
plugging the phone (or modem/surge protector) into a different
location. If this does not solve the problem, relocate your phone
or modem farther apart from one another, or use a different
surge protector.
Move your telephone base to a higher location. The phone may
have better reception when installed in a high area.
If other phones in your home are having the same problem,
contact your telephone service provider (charges may apply).
My caller ID isn’t working.
Caller ID is a subscription service. You must subscribe to this
service from your telephone service provider for this feature to
work on your phone.
The caller may not be calling from an area that supports caller ID.
Both your and your caller’s telephone service providers must
use caller ID compatible equipment.
If you subscribe to high-speed Internet service (DSL - digital
subscriber line) through your telephone line, you must install a
DSL filter between the telephone line cord and the telephone
wall jack. The filter prevents noise and caller ID problems
resulting from DSL interference. Contact your DSL service
provider for more information about DSL filters.
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