AT&T Internet Call Alert 438 User manual

Please also read
Part 1 — Important
Product Information
USER’S MANUAL
Part 2
© 2004 Advanced American Telephones. All Rights Reserved.
AT&T and the Globe Design are trademarks of AT&T Corp., licensed to Advanced American Telephones.
DRAFT 1/23/04
Internet Call Alert 438
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© 2004 Advanced American Telephones.
All Rights Reserved.
AT&T and the Globe Design are
trademarks of AT&T Corp., licensed to
Advanced American Telephones.
Printed in China. Issue 1AT&T 01/04
In case of difficulty, visit our Service Center at
www.telephones.att.com,
or call us at 1 800 222-3111.
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CONTENTS
CONTENTS
CONTENTS
PRODUCT OVERVIEW............ 1
BEFORE YOU BEGIN................. 2
Parts List............................................... 2
Call Waiting Off or Call Waiting
Disable .............................................. 2
About Caller Identification
(Caller ID)........................................ 3
About Call History............................ 3
About Home and Local
Area Codes.......................................4
INSTALLATION............................ 5
Fax Port ................................................ 7
FEATURE SET UP ....................... 8
Language Selection............................. 8
Set Home Area Code ....................... 9
Set Local Area Codes..................... 10
Set Remaining Features.................. 11
Feature Summary............................. 12
OPERATION................................. 14
Idle Screen ......................................... 14
Caller ID-Call Waiting While
on Handset.................................... 14
Internet Call Waiting....................... 15
Review Call History........................ 17
Remove Call Records from
History............................................ 17
Display Dial........................................ 18
Lights and What They Mean.......... 19
Display Screen Icons ....................... 19
Display Messages.............................. 20
GENERAL PRODUCT
CARE................................................. 21
TECHNICAL
SPECIFICATIONS ..................... 22
IN CASE OF DIFFICULTY ... 23
INDEX .............................................. 27
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1
The Internet Call Alert 438 allows you to see who’s calling before you answer
the phone if you subscribe to Caller ID with Call Waiting as a combined
service with your phone service provider, even while you are on another call.
If you connect the 438 to your modem, the Internet Call Waiting feature, with
visual and audible alerts, allows you to pick up a call waiting call with a phone
connected to the 438, even while you are connected to the Internet.
¥NOTE: While you are connected to the Internet, only the Internet Call
Alert 438 will receive Caller ID with Call Waiting signals. No other devices
(phone, fax machine or answering machine) connected to this unit or at
other extensions on this line will ring or receive Caller ID with Call Waiting
information. You can pick up the call waiting call while briefly maintaining
the Internet connection only with the telephone connected to this Internet
Call Alert unit (see “Internet Call Waiting” on page 15 for instructions).
Other extensions on the same line can be used to pick up the call, but will
most likely disconnect the modem from the Internet.
PRODUCT OVERVIEW
PRODUCT OVERVIEW
PRODUCT OVERVIEW
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Parts List
Your box should include:
Call Waiting Off or Call Waiting Disable
If your computer or Internet software is configured to have Call Waiting
turned off, you should enable Call Waiting in order to use this Internet Call
Alert unit.
If you subscribe to a Call Waiting Disable (*70) feature with your Internet
service provider, you should disable that feature.
2
BEFORE YOU BEGIN
BEFORE YOU BEGIN
BEFORE YOU BEGIN
Power adapter
Line cord
This User’s
Manual Unit
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3
About Caller Identification (Caller ID)
This product has a Caller ID with Call Waiting feature that works with Caller
Identification service from your local phone service provider.
Caller ID with Call Waiting lets you see who’s calling before you answer the
phone, even when you’re on another call.
You may need to change your phone service to use this feature. Contact
your phone service provider if:
• You have both Caller ID and Call Waiting, but as separate services
(you need combined service)
• You have only Caller ID service, or only Call Waiting service
• You don’t subscribe to any Caller ID or Call Waiting services.
Your Internet Call Alert 438 will work properly ONLY if you subscribe to
Caller ID with Call Waiting as a combined service. This product will not
work if you only subscribe to Caller ID or Call Waiting as individual services.
There are fees for Caller ID services, and they may not be available in all areas.
This product can provide information only if both you and the caller are in
areas offering Caller ID service, and if both telephone companies use
compatible equipment.
When the first call is received, the current time and date are set automatically
(you cannot set them). Time and date are reset each time a new call is
received.
About Call History
This unit assigns each incoming call a number from 1 to 90. The most recent
call will have the highest number. The call number appears on the screen to
the left of the caller’s phone number. When the memory is full, the oldest call
information is deleted to make room for new incoming call information.
If you answer a call before call information appears on the screen, it will not
be in the call history.
BEFORE YOU BEGIN
BEFORE YOU BEGIN
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About Home and Local Area Codes
If you are connecting a telephone to this unit, always program your Home
Area Code, and if you need them, up to four Local Area Codes (see “Set
Home Area Code” on page 9 and “Set Local Area Codes” on page 10).
Programming these area codes will change how numbers are displayed in the
call history, and will allow for correct operation of the Display Dial feature.
¥NOTE: The Display Dial feature only works with touch tone service on a
phone connected to this Internet Call Alert unit.
4
BEFORE YOU BEGIN
BEFORE YOU BEGIN
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5
¥NOTE: It is important to connect all devices to this Internet Call Alert
unit using the correct jacks. If you do not connect the devices as described
in these directions, the unit’s lights and Internet Call Waiting feature will not
work properly and the connected devices may not work normally. See
page 6 for installation illustrations.
1 Connect the line cord to the wall jack.
Plug one end of the line cord into the jack labeled TEL LINE on
the back of the unit. Plug the other end of this cord into the
modular wall jack, making sure it snaps firmly into place.
2 Connect the unit to your computer modem.
Plug one end of the line cord into the Internet Call Alert unit’s
MODEM jack. Plug the other end of this cord into your modem’s
jack, making sure it snaps firmly into place.
3 Connect the power cord.
Use only the power adapter provided with this product. To
obtain a replacement, call 1 800 222-3111.
Plug one end of the power cord into the POWER jack on the back
of the unit. Plug the other end into a standard electrical outlet not
controlled by a wall switch.
The screen displays:
4 Connect the unit to a telephone and/or answering machine
(optional).
Plug the telephone’s line cord into the Internet Call Alert unit’s
PHONE jack. If you are connecting an answering machine, make
sure it is connected between the unit and the telephone.
5 Turn to FEATURE SET UP beginning on page 8.
¥NOTE: Use with a telephone is optional. However, if you do not connect
a telephone, you will not be able to answer voice calls or use the Display
Dial feature (see “Display Dial” on page 18). If this unit is connected to an
answering system, and if you subscribe to Call Waiting, the Call Waiting
signal may cut off some messages.
WHICH LANGUAGE?
INSTALLATION
INSTALLATION
INSTALLATION
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Internet Call Alert Jacks
Installation (With Optional Telephone)
Installation With Answering System and Telephone
6
INSTALLATION
INSTALLATION
Standard Electrical
Outlet
Modular Wall Jack
Internet Call Alert Unit
Telephone
Modem/PC
Fax
Standard Electrical
Outlet
Modular Wall Jack
Internet Call Alert Unit
Telephone
Answering System
Modem/PC
Fax
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Fax Port
You can use the jack labeled FAX on the back of the unit as a convenient
alternative to the wall jack. Simply connect the fax machine to the unit’s
FAX jack. A call picked up at another extension may interrupt fax
transmission. Incoming faxes are received like other incoming calls (see
“Caller ID-Call Waiting While on Handset” on page 14 and “Internet Call
Waiting” beginning on page 15 for details).
7
INSTALLATION
INSTALLATION
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8
¥NOTE: You should set the language when you install
this unit. If you have connected a telephone to this unit,
you also need to set the Home and Local Area Codes
after installation. For instructions to change feature
settings at a later time, see “Set Remaining Features” on
page 11 and “Feature Summary” beginning on page 12.
Language Selection
You can select ENGLISH,ESPANOL (Spanish) or
FRANCAIS (French) as the language in which screen menus
and prompts are displayed. When you first plug in the
power cord, the screen displays WHICH LANGUAGE?.
1Press CALL LIST +or CALL LIST -until the
screen displays your language selection.
2Press Oto save the setting.
¥NOTE: Your language choice will not affect Caller ID
information which is displayed as sent by the telephone
company.
FEATURE SETUP
FEATURE SETUP
FEATURE SET UP
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9
FEATURE SETUP
FEATURE SETUP
Set Home Area Code
You need to program your Home Area Code so a connected phone can
properly recognize and dial calls.
IF FOR CALLS WITHIN YOUR AREA CODE
YOU DIAL ENTER IN STEP 2
7 digits Your own area code
(phone number, no area code)
10 digits 000
(area code + phone number)
— OR —
11 digits
(1+ area code + phone number)
1Press Ountil the screen displays:
2Press CALL LIST +or CALL LIST -until the
screen displays the first digit of your area code.
3Press D.
4Repeat Steps 2 and 3for the second and third
digits of your area code.
5When the correct Home Area Code is shown,
press Oto save the setting.
¥NOTE: If you make a mistake while entering the
Home Area Code, press Duntil the screen
display returns to the digit you need to re-enter, then
follow Steps 2 and 3.
HAC-___
HOME AREA CODE?
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10
Set Local Area Codes
CALLS OUTSIDE YOUR AREA CODE
IF FOR YOU DIAL ENTER IN STEP 2
All calls outside 11 digits No Local Area Codes
your area code (1+ area code + phone number)
Some calls outside 10 digits Area codes that do
your area code (area code + phone number) not require a “1”
If you dial 10 digits (area code + phone number) for calls within your own
area code, include your area code as a Local Area Code.
FEATURE SETUP
FEATURE SETUP
You can set up to four Local Area Codes.
1Press and release Ountil the screen
displays the Local Area Code you wish to enter
(LAC1 through LAC4). For example:
2Press CALL LIST +or CALL LIST -until the
screen displays the first digit of the area code.
3Press Dto move to the next digit.
4Repeat Steps 2 and 3for the second and third
digits of the area code.
5When you finish entering the Local Area Code,
press Oto save the setting.
¥NOTE: If you make a mistake while entering a Local
Area Code, press Duntil the screen display
returns to the digit you need to re-enter, then follow
Steps 2 and 3.
In addition to making a language selection, and setting
Home and Local Area Codes, you can customize other
features of the Internet Call Alert 438 now or later (see
“Set Remaining Features” on page 11).
LAC1-___
LOCL AREA CODE?
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11
Set Remaining Features
You can customize how the features of this product work.
1Press O.
2Press CALL LIST +or CALL LIST -to scroll
through the options.
3When the option you want is displayed, press
Oagain to set your selection and move on
to the next feature.
You must make a selection within 30 seconds or the unit
automatically returns to standby. When you have finished
setting options, press and hold Ofor three seconds.
The unit returns to standby.
Refer to the “Feature Summary” on pages 12 and 13 for a
brief description of each feature and the available options.
FEATURE SETUP
FEATURE SETUP
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12
FEATURE SETUP
FEATURE SETUP
Feature Summary
Default settings indicated by *.
FEATURE/OPTIONS: CHOICE:
WHICH LANGUAGE?
ENGLISH* Choose whether displays appear in English,
ESPANOL Spanish, or French.
FRANCAIS
SET CONTRAST
1 2 3*4 5 Adjust screen lighting to a comfortable
level, from 1 (light) to 5 (dark).
CW ALERTER
HI* Choose the volume of the audible call
LOW waiting alert signal.
OFF
SET HOME AREA CODE
HOME AREA CODE? Set the unit to recognize calls from your
area code.
SET LOCAL AREA CODES
LAC1--___ Program up to four area codes (LAC1...
LOCL AREA CODE? LAC4) that do not require dialing a “1”
before them.
CALL LIST ORDER Choose the order in which calls are
displayed.
NEW CALLS* Unreviewed information is displayed
first, starting with the most recent
unreviewed call.
BY TIME Calls are displayed in the order received.
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13
FEATURE SETUP
FEATURE SETUP
Default settings indicated by *.
FEATURE/OPTIONS: CHOICE:
REPEATED CALLS Choose how repeat calls are stored and
displayed.
COMBINED Repeat information is stored with original
information; time/date reflect most recent
calls. REP is displayed with identical call
information.
SEPARATE* Repeat information is listed separately.
CID-CALL WAIT
ON* Set to ON for Type II (operates with Call
OFF Waiting display) or OFF for Type I
(operates without Call Waiting display)
service.
CALL HISTORY Choose how incoming calls are stored in
call history.
ALL CALLS* The call history stores all calls received in
order.
NO CALLS No new calls will be added to call history.
VMW ON/OFF Set for whether you subscribe to telephone
company Voice Message Waiting service.
OFF* You do not subscribe.
ON You do subscribe.
VMW LIGHT This feature appears in the menu only
when the NEW CALL light is flashing (you
have Voice Message Waiting).
LEAVE ON* The NEW CALL light will continue to flash.
RESET Turn off the NEW CALL light flashing.
(The NEW CALL light will remain lit
steadily if you have unreviewed
information in call history.)
¥NOTE: The time and date will be set automatically when Caller ID
information is received. You cannot set or change time or date manually.
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14
Idle Screen
When the Internet Call Alert 438 is not actively in use, the
screen displays the current time, date and the number of
total and new call records in call history.
¥NOTE: The time and date will be set automatically
when Caller ID information is received. You cannot set
or change time or date manually.
Caller ID-Call Waiting While
on Handset
When you receive a call waiting signal through the handset
and the Caller ID information appears on screen, press
C. Your current call is put on “hold,” you are
connected to the new call, and the name/number of the call
waiting call appears on the bottom two lines of the screen.
Press Cagain to return to the first call. Use
Cinstead of using the switchhook or flash button
on your phone.
OPERATION
OPERATION
OPERATION
When any device connected to an Internet Call Alert 438 jack is on a call
(voice, fax or Internet connection), no other devices connected to the unit
will be able to use the telephone line. For example, you cannot initiate a
voice call or send a fax while the line is connected to the Internet.
n
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Internet Call Waiting
This feature allows you to pick up a call waiting call even
while you are connected to the Internet. The length of
time your modem will remain connected to the Internet is
determined by your modem’s configuration and your
specific Internet service.
¥NOTE: Some modems are not programmed to hold
calls. If your internet connection is not maintained for at
least five seconds when using the Internet Call Waiting
feature, see IN CASE OF DIFFICULTY on page 24 for
instructions.
When you receive a call waiting signal while your modem
is connected to the Internet, the CALL WAITING light will
flash and the Call Waiting Alerter will sound if it is set to
ON (see “Call Waiting Alerter” in the “Feature Summary”
section beginning on page 12). The unit displays the caller’s
phone number.
¥NOTE: The CALL WAITING light and audible Call
Waiting Alerter are activated only when the modem is
connected to the Internet. They will not be activated by
a call waiting signal received while you are on a voice
call or receiving a fax.
To pick up the call waiting call:
1Press C. The screen displays
2Lift the handset of the phone connected to this
Internet Call Alert unit.
— OR —
1Lift the handset of the phone connected to this
Internet Call Alert unit.
2Press Con the Internet Call Alert unit.
continued on page 16
LIFT RECEIVER
15
OPERATION
OPERATION
CALL WAITING
light
o
o
o
m
m
m
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16
Internet Call Waiting
continued from page 15
The Internet connection will be maintained for a brief period of time, giving
you enough time to tell the caller you will call them back. The MODEM/PC
light will flash while the modem remains connected to the Internet.
When you hang up the handset, the unit will attempt to reconnect with the
original Internet connection. You will hear a dial tone if the modem has
already disconnected.
¥NOTE: You must hang up within one second of the other party. If you do
not hang up quickly, the modem may be disconnected and your phone will
ring back when you do hang up. There will be no one on the line.
¥NOTE: While you are connected to the Internet, only the Internet Call
Alert 438 will receive Caller ID with Call Waiting signals. No other devices
(phone, fax machine or answering machine) connected to this unit or at
other extensions on this line will ring or receive Caller ID with Call Waiting
information. You can pick up the call waiting call while briefly maintaining
the Internet connection only with the telephone connected to this unit.
Other extensions on the same line can be used to pick up the call, but will
most likely disconnect the modem from the Internet.
OPERATION
OPERATION
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17
OPERATION
OPERATION
Review Call History
The screen displays call information for about 30 seconds
after it has been received.
1To review earlier call records, press CALL LIST -.
2To advance through call history from an earlier
call, press CALL LIST +. The screen displays END
OF LIST to indicate you have reviewed all the
call records in the call history. When you reach
the end of the call history, it begins again.
Remove Call Records from History
Remove a Specific Call Record
1Press CALL LIST +or CALL LIST -until the
screen displays the call record you want to
remove.
2Press and release r. The screen displays
the next call record. If call history is empty, the
screen displays CALL LOG EMPTY.
Remove All Call Records
1Press CALL LIST +or CALL LIST -to enter
the call history.
2Press and hold rfor about two seconds.
The screen displays REMOVE ALL?.
3Press and hold ragain for about two
seconds to remove all calls. The screen displays
CALL LOG EMPTY.
¥NOTE: Once a call is removed from call history, it
cannot be retrieved.
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