AT&T MS2015 User manual

User’s manual
MS2015 4-Line
Small Business Deskset

Congratulations
on your purchase of this AT&T product. Before using this AT&T product, please
read the Important safety information on pages 89-90 of this manual.
Please thoroughly read this user’s manual for all the feature operations and
troubleshooting information necessary to install and operate your new AT&T
product. You can also visit our website at www.telephones.att.com or
call 1 [phone]. In Canada, dial 1 [phone].
Model number: MS2015
Type: 4-Line Small Business Deskset
Serial number:
Purchase date:
Place of purchase:
Both the model and serial numbers of your AT&T product can be found on the
bottom of the deskset.
Save your sales receipt and original packaging in case it is necessary to return
your telephone for warranty service.
Message Guard® is a registered trademark of Advanced American Telephones.
© 2012-2013 Advanced American Telephones. All Rights Reserved. AT&T and
the AT&T logo are trademarks of AT&T Intellectual Property licensed to
Advanced American Telephones, San Antonio, TX 78219. Printed in China.
T
Compatible with
Hearing Aid T-Coil
TIA-1083
Telephones identified with this logo have reduced noise and interference when
used with most T-coil equipped hearing aids and cochlear implants. The TIA-1083
Compliant Logo is a trademark of the Telecommunications Industry Association.
Used under license.

Parts checklist
Your telephone package contains the following items. Save your sales receipt
and original packaging in the event warranty service is necessary.
Handset with coiled
cord installed
User's manual
Deskset
Deskset power
adapter
Ethernet cable
Quick start guide
Wall mount bracket
User’s manual
MS2015 4-Line
Small Business Deskset
Quide start guide
MS2015 4-Line
Small Business Deskset
Replacement directory card

Table of contents
User’s manual
MS2015 4-line
Small Business Deskset
Getting started
Quick reference guide .............................. 1
Introduction.................................................... 4
Planning your system................................ 5
Installation...................................................... 6
Deskset installation.................................... 7
Deskset installation (auto set IP)......10
Deskset installation (set static IP)....11
Wall mount installation..........................12
To mount the deskset on the
wall...............................................................12
Wall mount to tabletop
installation................................................15
PC jack............................................................16
Adding and registering a cordless
handset.......................................................17
To register an MS2025 cordless
handset to your MS2015
deskset .......................................................17
Adding and registering a cordless
headset.......................................................18
To register a TL7600 cordless
headset to your MS2015
deskset .......................................................18
Deregistering cordless handset and
cordless headset....................................19
To deregister the cordless handset
and headset from the MS2015
deskset .......................................................19
Adding a corded headset......................20
To add a corded headset to the
deskset .......................................................20
System setup...............................................21
Menu settings..........................................21
Set extension number.........................21
Prime line ..................................................22
Network setup ........................................23
Discovery method .................................25
Network info............................................26
Telephone settings
Telephone setup ........................................27
Ringer volume.........................................27
Ringer tone...............................................27
Set date/time..........................................28
LCD language ..........................................28
Home area code.....................................29
Key tone.....................................................29
LCD contrast ............................................30
Dial mode..................................................30
Music on hold..........................................31
Hold reminder .........................................31
Phone rename.........................................32
Set default.................................................32
Customer support .................................32
Telephone operation
Telephone operation................................33
Line indicators.........................................33
Making and ending a call..................33
On hook dialing (predialing)............34
Full duplex speakerphone.................34
Answering a call ....................................34

Temporary ringer silencing...............34
Options while on calls............................35
Call waiting...............................................35
Volume control .......................................35
Mute .............................................................35
Temporary tone dialing ......................36
Hold..............................................................36
Switching between lines....................36
Call privacy...............................................37
Recording a call .....................................38
Chain dialing............................................39
Redial...............................................................40
To view the 10 most recently
dialed numbers.......................................40
To redial a number ...............................40
To copy a redial entry to
directory.....................................................40
To copy a redial entry to
one-touch memory...............................41
To delete a number..............................41
Auto-redial................................................42
Conference call ..........................................43
A. Inviting parties using
Intercom.....................................................43
B. Join a call in progress...................44
Call scenario ............................................45
Intercom.........................................................46
Make an intercom call to an
extension ...................................................46
Answer an intercom call....................46
End an intercom call............................46
Answer an incoming call during
an intercom call.....................................46
Call transfer .................................................47
Blind transfer...........................................47
Call transfer using intercom ................48
Transfer a call and speak to the
receiving party........................................48
One touch.....................................................49
Assign a one-touch entry..................49
Review the one-touch entry ............50
To dial a one-touch entry .................50
Edit the one-touch key.......................51
Delete an one-touch key...................51
Directory
About the directory..................................52
Capacity .....................................................52
Exit the directory ...................................52
Create directory entries.........................53
Create a new directory entry ..........53
Review directory entries ...................54
Search directory.........................................55
Search by name .....................................55
Dial, delete or edit entries....................56
Display dial ...............................................56
Delete an entry.......................................56
Edit an entry ............................................57
Copy a directory entry to
one touch..................................................58
Caller ID
About the caller ID...................................59
Information about caller ID with
call waiting...............................................59
Caller ID information...............................60
How the caller ID information
(call log) works.......................................60
Caller ID operation...................................61
Memory match........................................61
Missed (new) calls indicator.............61
Review the caller ID information...61
View dialing options.............................62
Dial a call history entry......................62
Save a call history entry to the
directory.....................................................63
Copy a caller ID entry to one
touch ...........................................................64
Delete entries..........................................64
Reasons for missing caller ID
information...............................................65
Answering system
Private mailbox setup .............................66
Private mailbox on/off........................66
Private mailbox delay..........................66
Message Guard®.....................................66
Announcement .......................................67

Call intercept...........................................68
Answering system setup........................69
Remote access code............................69
Message alert..........................................69
Message Length .....................................70
Call screening..........................................70
Recording time .......................................71
Answering system operation...............72
New message indication....................72
Call screening..........................................72
Call intercept...........................................72
Message playback.................................72
Options during playback....................73
Delete all private mailbox
messages...................................................73
Record memo..........................................73
Remote access............................................74
Appendix
Deskset icon display................................76
Alert tones and lights .............................77
Alert tones................................................77
Lights...........................................................77
Troubleshooting .........................................78
Deskset display screen messages.....85
Maintenance.................................................88
Important safety information ..............89
FCC part 68 and ACTA............................91
FCC part 15..................................................92
Limited warranty........................................93
Technical specifications .........................95
Index
Index................................................................96

1
Navigation keys
While in menus, press or to scroll through the menus, highlight
items or change settings. Press /SKIP to enter the selected item,
or press /REPEAT to return to the previous menu.
While entering names or numbers, press /REPEAT or /SKIP to
move the cursor to the left or right.
While playing back messages, press /REPEAT to repeat the
message, or press /SKIP to skip to the next message.
•
•
•
MENU/SELECT
Press to enter the menu.
While in the menu, press to
select an item or save an
entry or setting.
•
•
CANCEL
While in a menu, press to
cancel an operation and
exit the menu display.
•
LINE 1-LINE 4 keys
Press to make or answer
a call on the desired line
(pages 33-34).
•
ANS SYS
Press to enter the
answering system menu.
•
MESSAGE WAITING
indicator
Flashes when there are
new messages in the
private mailbox (page 72).
•
CALL HISTORY
Press to view caller ID
information (page 61).
•
DIRECTORY
Press to view directory
information (page 54).
•
DELETE
While playing a message,
press to delete the message
(page 73).
While reviewing the caller ID
information, press to delete
an individual entry (page 64).
While predialing, press to
delete digits (page 34).
•
•
•
Getting started
Quick reference guide

Getting started
Quick reference guide
2
AUTO REDIAL
Press to view the last
10 numbers dialed
(page 40 and page 42).
•
TRANSFER
Press to transfer a call to
an extension (pages 47
and 48).
•
MUTE
During a call, press to
mute the microphone
(page 35).
•
p/VOLUME/q
During a call, press to
adjust the listening volume
(page 35).
During message playback,
press to adjust the
playback volume (page 73).
Press to adjust the ringer
volume when in idle mode
(page 27).
•
•
•
FLASH
During a call, press to
answer an incoming call
when you receive a call
waiting alert (page 35).
•
INTERCOM
When in idle mode,
press to initiate an
intercom call (page 46).
•
HEADSET
When a corded headset
is connected to the
deskset, press to make,
answer or hang up a
call (page 34).
•
CONFERENCE
Press to add another
extension or outside line to
an existing call
(pages 43-45).
•
HOLD
Press to place an
outside call on hold
(page 36).
•
LOWER
When assigning or dialing a one-touch
number, press to switch to the lower
location (the second 16 locations) of a
one-touch key (pages 49-51).
•
One-touch keys
Press to dial the desired
one-touch number (page 50).
•
Directory card
To write names on the
directory card, follow the steps
below:
Pull out the directory card.
Write the information on the
directory card.
Replace the directory card
under the plastic cover.
1.
2.
3.
SPEAKER
Press to turn on the
speakerphone. Press again
to turn it off (page 34).
•
MIC

Getting started
Quick reference guide
3
Main menu
The >symbol highlights a menu item.
Main menu
System Setup (pages 21-26)
Ringers (page 27)
Set Date/Time (page 28)
One Touch (pages 49-51)
Phone Settings (pages 28-32)
Registration (pages 17-19)
Customer Support (page 32)
Using menus
Press MENU/SELECT to show the main menu.
Press or to scroll through menu items.
Press MENU/SELECT or /SKIP to select a
highlighted menu item.
Press MENU/SELECT to save changes.
Press CANCEL to cancel an operation, exit the
menu display or return to the idle screen.
•
•
•
•
•
•
•
•
•
•
•
•
>System Setup
Ringers
Set Date/Time
One Touch

4
This AT&T MS2015 deskset is not a stand-alone telephone. You must
purchase the MS2085 console and register this telephone to the console
before use. This system is not compatible with any other AT&T 4-line small
business telephones, except for the MS2085 console and MS2025 handset.
The MS2015 deskset is hearing-aid compatible and can be connected to the
console via a router. This telephone features a speakerphone for handsfree
use and a headset jack compatible with most two-band 2.5mm corded
headsets (sold separately).
There are two network jacks, known as the Ethernet jack and PC jack, at the
back of the deskset The Ethernet jack allows the MS2015 deskset to
connect with the MS2085 console via a router. The PC jack is for another
device such as a personal computer to connect to the Ethernet network
through this deskset.
The MS2015 deskset supports intercom and call transfers between
system extensions and is capable of connecting five parties on the same
conference call.
This telephone also features a 32-number one- and two-touch memory for
faster dialing and has a directory that can store up to 50 additional numbers
with names. This telephone has a caller ID feature that supports caller ID
with call waiting service. Caller ID services are subscriber services available
from many telephone service providers for a fee. The telephone can store up
to 200 caller ID entries.
Your MS2015 deskset also features a built-in digital answering system with
a private mailbox. You can access the private mailbox from a non-system
touch-tone telephone. For details, see the Answering system operation
section (pages 72-73). This user’s manual contains detailed instructions for
using your MS2015 deskset. Please read this user’s manual before using
this telephone.
Getting started
Introduction