AT&T Trimline Single Line Business Telephone User manual

---
=Arer
Service and
Reference Guide
for Your Leased
Equipment
For the Trimlineo, Traditional and
Signature Princesso Telephones

r Table of Contents
lntroduction
Your AI&T Consumer Lease Services Guarantees 3
lmportant Safety Instructions
Installing the Leased Phone
How to Connect a Table Phone
Additional lnstallation Steps for the Princess Phone 8
How to Connect a Wall Phone 10
Converting Older Outlets 10
Special Note for Party Line Customers 11
Problems and Solutions
When You Move orTemporarily Relocate 15
Convenient Customer Service
AT&T Consumer Lease Services Contract l8
FCC Information
NOTICE-Basic TRIMLINE Telephone Only 24
O Copyright 1996 AT&T Consumer Lease Services.
A1l rights reserved"
'Irirnline and Princess are registered trademarks of Lucent
Technologies Inc.
AT&T and the globe symbol are trademarks of AT&T
Corp. licensed to AT&T Consumer Lease Services.
t2
t6
22

lntroduction
Thank you for choosing to lease this reconditioned
AT&T lease telephone. For more than 100 years,
America has trusted the quality, reliability and
convenience of AT&T telephones.
Even more important is the SERVICE that you get
only through AI&T Consumer Lease Services
Guarantees. Whatever assistance you might need
is a phone call away, with our toll-free Lease
Customer Helpline, I 800 555-811l, or at any
AT&T Consumer Lease Services-Authorized
Service Agency nationwide. With leasing, you get
quality and SERVICE, such as free, immediate
same or similar model replacement at AI&T
Consumer Lease Services-Authorized Service
Agencies.
We suggest you read this Service and Reference
Guide carefully to become familiar with this
reconditioned AT&T leased equipment and how to
use it. The guide explains in simple steps how to
install, use, and care for this telephone.
TRIMLINE
Telephone
Signature
PRINCESS
Telephone
2
TRADITIONAL
Telephone
h

= Your AT&T Consumer Lease
Services Guarantees
Superior quality AT&T products designed and
built with the finest materials and backed by a cen-
tury of AI&T telephone manufacturing experience.
Free, immediate, same or similar* model
replacement of your leased products at any AT&T
Consumer Lease Services-Authorized Service
Agency nationwide, no questions asked. Call the
Lease Customer Helpline for the location nearest
you, or to have a replacement product shipped to
you.
Trade-in feature to exchange for different or more
modern products that better fit your needs, from
free color exchanges to phones with more or fewer
features. Most Service Agencies carry a wide vari-
ety oflease products and accessories. To select
from the complete line of products, call the Lease
Customer Helpline.
Free replacement accessories for AT&T leased
equipment; modular conversion kits, long cords,
cordless antennas and batteries, and answering
machine tapes are replaced free of charge.
Freedom to move your leased products with you
anywhere in the continental U.S.
Free shipment of leased products to your home
or office.
Our Automatic Payment Plan gives you one less
thing to worty about. Choose to have your lease
bill debited from your checking account, Visa@ or
Mastercard@ automatically. * *
Toll-free Lease Customer Helpline,
1 800 555-81 1 1 . Call for answers to any questions
about leasing.
*The AT&T Consumer Lease Services Guarantees apply to AT&T
leased products such as the Traditional, PRINCESS@, TRIM-
LINE@, Signature Series, feature and cordless telephones and
answering systems, except for: models 1545, 5635, fax, call display
products and cellular phones. Certain leased products (party-[ine,
hardwired and one-button phones, for example) require special
arrangements. *+Call for an application form. Visa is a registered
trademark of Visa International Service Association. MasterCard is
a registered trademark of MasterCard International, Inc.

lmportant Safety lnstructions
,A This symbol is to alert you to important
/ I \ operating or servicing instructions that
,/ . \ may appear in your Service and
Reference Guide. Always follow basic safety pre-
cautions when using this product to reduce the risk
of injury fire, or electrical shock.
1. Read and understand all instructions in the
reference guide. Observe all markings on the
product.
2. During thunderstorms, avoid using tele-
phones except cordless models. There may be
a slight chance of electric shock from lightning.
3. Do not use a telephone in the vicinity of a gas
leak. If you suspect a gas 1eak, report it imme-
diately, but use a telephone away from the area
where gas is leaking. If the product is a cordless
model, make sure the base is also away from
the area.
4. Do not use this product near water, or when
you are wet. For example, do not use it in a wet
basement or shower, or next to a swimming
pool, bathtub, kitchen sink or laundry tub. Do
not use liquids or aerosol sprays for cleaning. If
the product comes in contact with any liquids,
unplug any line or power cord immediately. Do
not plug the product back in until it has dried
thoroughly.
SAVE THESE

lmportant Safety lnstructions
,A This symbol is to alert you to important
/ I \ operating or servicing instructions that
,/ . \ may appear in your Service and
Reference Guide. Always follow basic safety pre-
cautions when using this product to reduce the risk
of injury fire, or electrical shock.
1. Read and understand all instructions in the
reference guide. Observe all markings on the
product.
2. During thunderstorms, avoid using tele-
phones except cordless models. There may be
a slight chance of electric shock from lightning.
3. Do not use a telephone in the vicinity of a gas
leak. If you suspect a gas 1eak, report it imme-
diately, but use a telephone away from the area
where gas is leaking. If the product is a cordless
model, make sure the base is also away from
the area.
4. Do not use this product near water, or when
you are wet. For example, do not use it in a wet
basement or shower, or next to a swimming
pool, bathtub, kitchen sink or laundry tub. Do
not use liquids or aerosol sprays for cleaning. If
the product comes in contact with any liquids,
unplug any line or power cord immediately. Do
not plug the product back in until it has dried
thoroughly.
SAVE THESE

5.
6.
Install this product in a protected location
where no one can trip over any line or power
cord. Protect cords from damage or abrasion.
If this product does not operate normally,
read "In Case of Difficulty" in the Service
and Reference Guide. If you cannot solve the
problem, or if the product is damaged, refer to
"Convenient Customer Service." Do not open
this product except as may be directed in this
reference guide. Opening the product or
reassembling it incorrectly may expose you to
hazardous voltages or other risks.
If this product has user replaceable batteries,
replace batteries only as described in the refer-
ence guide. Do not burn or puncture batteries -
they contain caustic chemicals.
If this product has a three-prong (grounding)
plug or a polarized plug with one wide
prong, it may not flt in non-polarized outlets.
Do not defeat the purpose of these plugs. If they
do not flt in your outlet, the outlet should be
replaced by an electrician.
7.
8.
INSTRUCTIONS

lnstalling Your Leased Phone
All AT&T leased telephones now have modular
cords with clip-in plugs at both ends, so you can
plug them in yourself. Ifyour leased phone cannot
be unplugged from the telephone outlet, we will
send you a FREE kit to convert your phone outlets
to plug-in (modular). With modular outlets, you
have the choice to change phones any time you
want, for any reason.
There are 3 basic types of modular outlets to connect
modular phones. They're easy to use-all you do is plug
in your line cord (except wall sets, which plug in dfuectly).
WNN
r How to Connect a Table Phone
If you have a modular clip-in jack, it's easy to con-
nect the telephone. Just follow the steps beginning on
this page.
If you do not have a modular clip-in jack, or if you
have a hard-wired telephone that cannot be
unplugged, see "If You Have an Older Outlet."
1. Plug in handset cord
Plug the coiled handset cord into the telephone. Press
firmly until you hear the plug click into place. Plug the
other end of the cord into the handset. Then hang up.
TELEPHONE
HANDSET

2. Plug in line cord
Ib connect a Thaditional or Signature
PRINCESS phone: Plug the straight line cord
into the back of the phone. Plug the other end of
the cord into a modular jack (usually on the base-
board, or on the wall). Press firmly until you hear
the plug click into place. If you do not have ajack
like one of the jacks shown below, see "If You
Have an Older Outlet."
YOUR JACK SHOULD LOOK
LIKE ONE OF THESE
WJ
To connect a TRIMLINE phone: Plug the
straight line cord into the underside of the
telephone. Press firmly until you hear the plug
click into place. Then put the cord in the slot so
the telephone sits flat on the table while in use.
Plug the other end of the cord into a modular
jack
FIT CORD INTO SLOT,
UNDER THE TAB LINE
CORD
o
@
TELEPHONE

IAdditional Installation Steps and
Features of the Signature PRINCESS
1. Set DIAL mode switch
Set the DIAL mode switch to TT (Touch-Tone)
unless you have dial-pulse (rotary) service. If
you have dial-pulse service set the DIAL mode
switch to DP. Make sure you choose the corect
dialing method; tone dialing will not work if
you have dial-pulse service.
To switch from pulse to tone dialing during a
call, see "Temporary Tone Dialing" below.
Temporary Tone Dialing
Ifyou have dial-pulse service, you can change
from pulse to tone dialing during a call by
pressing the E button. This is useful ifyou
need to send tone signals for access for tele-
phone banking or long distance services.
EXAMPLE:
1. With switch set to DP (dial-pulse), dial a
number. (You will hear a series of clicks
when you press each key.)
2. Press and release the E button; all keys
pressed after this will send tone signals.
3. After you hang up, the phone automatically
retums to dial-pulse service.
DIAL mode switch (Bottom of set base)

2. Receiver Volume Control
The Receiver Volume Control on the base of the
set can be adjusted for a comfortable listening
level. The switch has variable volume positions.
3. Dial lllumination and Night Light Feature
The Signature PRINCESS telephone is
equipped with a built-in lighted dial which
illuminates while the handset is off the hook
allowing you to dial in the dark.
The Signature PRINCESS is also equipped with
a night light feature allowing you to see the dial
even while it is still on the hook. This feature
requires a special transformer (kit parts
D1824I9) in order to work. If this feature is not
working, and you desire night light illumina-
tion, call 1 800 555-8111, toll-free, for further
information on how to obtain dial illumination.
See night light switch below.
To turn off light illumination while the handset
is on the hook, push switch to off position.
I rncl lT oer ll
LLll [zr] Le-ll
I csr JKL uuoll
[r]lLll[!r]
mmm
ffi;rl t6*"rl lr rl
[a_r]ErlLU
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RECEIVER VOLUME CONTROL
NIGHT LIGHT SWITCH

How to Connect a Wall Phone
Wall telephones have no straight line cord. Just
plug the phone into the wall jack, connect the
handset cord, and hang up.
If you have an older wall telephone that cannot be
unplugged, see "If You Have an Older Outlet."
Slide plug on the back of thephone down,
align with wall jack, and plug into jack open-
ing. Align holes with mounting studs and
hang phone on studs. Push down firmly to
lock phone in place on mounting studs. Plug
in handset cord, then hang up phone.
lf You Have an Older Outlet,
You Can Convert lt Easily
Some older table telephones are hard-wired,
and cannot be unplugged. Other telephones
may have a large plug with four prongs. If you
have one of the kinds of outlets shown below, it
must be converted to a modular jack before you
can plug in any modular telephone.
trr a,-l\
(Y7 IF YOUR TELEPHONE
OUTLET LOOKS LIKE ANY
OF THESE, YOU NEED A
CONVERTER KIT TO CONNECT
ANY MODULAR TELEPHONE.
10

I
If you have an older wall telephone that is
hard-wired, a modular wall-phone jack must be
installed before you can connect a modular wall
phone. If you're not sure whether the phone is
hard-wired, try to unplug the coiled handset cord.
If it cannot be unplugged, the phone is hard-wired.
If the handset cord cannot be unplugged, you need
a converter kit to connect any modular wall phone.
Do It Yourself, or Call Us for Help
You can convert any older phone connection
quickly with an easy-to-install kit. The converter
kit is free to customers who lease their telephones.
You can pick up a free converter kit at an AI&T
Consumer Lease Services-Authorized Service
Agency nea-r you. Or call our toll-free Lease
Customer Helpline, 1 800 555-81 11 to have one
shipped to you free ofcharge. Our specially
trained representatives will help you get the
fastest, most convenient service possible.
Special Note for Party Line
Party lines (more than one customer on a telephone
line) require special wiring arrangements to bring
you the right calls and accurate bills. Because of
this, party line repair problems require special
arrangements. Please call the AT&T Consumer
Lease Services toll-free Lease Customer Helpline,
1 800 555-8111.
l1

Problems and Solutions
Because you are a lease customer, if this phone
does not work properly, we will gladly exchange it
for the same or similar model, free of charge. For
your convenience and to ensure that the trouble is
with the phone and not caused by local telephone
company lines, central office equipment, or the
wiring in your home, please try the following sug-
gestions before seeking assistance.
First, check the phone cords. The straight line cord
(from the phone to the wall jack) should be plugged
in firmly at both ends. Also, check the coiled hand-
set cord (from the handset to the phone). If either of
these cords is damaged or broken, and you lease the
phone from AT&T Consumer Lease Services, you
can get anew cordfree at any AT&T Consumer
Lease Services-Authorized Service Agency, or by
mail.
Problem: No dialtone
Solution:
r Plug the phone into a differentjack, either
in your home or in a neighbor's home. If the
phone now works, the problem is in the origi-
nal outlet or in the wiring. Call your local tele-
phone company to find out who is responsible
for repairs. If the phone still doesn't work,
replace the phone. (Replacements arcfree and
fast when you lease from AT&T Consumer
Lease Services.)
r If you have more than one telephone and
cannot get a dial tone on any of them, the
problem is in the telephone wiring inside your
home or in the outside telephone line. Call your
local telephone company to find out who is
responsible for repairs.
t2

Problem: Noise and other problems
Solution:
r Problems such as a crackling noise, distortion,
intemrpted convbrsation, oipoo. sound quality
could be caused by defective wiring. Plug the
phone into a different jack, or into a neighbor's
jack.
r If the phone works properly in another jack,
you may have a problem with the telephone
wiring inside your home. Call your local tele-
phone company to find out who is responsible
for repairs.
r If you still experience problems, the phone
may be defective and should be replaced.
With AT&T Consumer Lease Services, replace-
ment will be fast - andfree.
r If you experience the problem on all phones,
the problem may be in the telephone wiring
inside your home or in the outside telephone
line. Call your local telephone company to find
out who is responsible for repairs.
If you have a problem you cannot resolve,
call us toll-free at the Lease Customer Helpline,
1 800 555-8111. We're always here to hetp. If
your leased telephone is defective, you can take
the phone and its cords to any AT&T
Consumer Lease Seryices-Authorized Service
Agency for free, immediate same or similar
model replacement. Or you can have a replace-
ment phone shipped to you at no charge.
14

r When You Move or Temporarily
Relocate
No matter where you move in the continental
United States, you can be sure AT&T Consumer
Lease Services will be there for you. All you have
to do is:
l. Call our toll-free Lease Customer Helpline,
1 800 555-81 I l, before you move. Tell us when
and where you're moving, so you can continue
to enjoy all the benefits of leasing without
interruption.
2. BE SURE TO TAKE ALL LEASED PHONES
WITH YOU. You'llbe able to start using them
at your new address immediately. Please
remember, if you leave or forget them at your
old address, you will be billed for them.
3. AT&T Consumer Lease Services will continue
to provide lease service for all leased products
in your name at your new address anywhere in
the continental United States. And after you
move, we'll send your lease service bill to your
new address.
4. lf you no longer need your leased products,
please return them to an AI&T Consumer
Lease Services-Authorized Service Agency. Or
call, toll-free I 800 555-8111 for a free mail-in
bag to return the telephones.
IMPORTANT: Keep your receipt as proof
of return.
l5

i Convenient Customer Service
AT&T Consumer Lease Services Offers a
Choice of Convenient Customer Services
There is a nationwide network of AI&T Consumer
Lease Services-Authorized Service Agencies. They
are in neighborhood stores like:
r Hardware Stores
r Pharmacies
r Pack and Ship Stores
Most carry a wide variety of lease products and
accessories. Visit one when:
r You need to replace broken equipment -
FREE
r You need modular converter kits or adapters -
FREE
r You want telephone accessories or additional
telephone products
r You need instructions for converting non-modu-
lar outlets (not plug-in) to modular
r You have any problems with your AT&T leased
equipment.
These agents have been selected because they are
at a convenient location for many lease customers
and because they are known for providing excellent
customer service.
Call our toll-free Lease Customer Helpline at
1 800 555-8111 for the location of the nearest
AT&T Consumer Lease Services-Authorized
Service Agency. You expect good service and you
get it with your AI&T Consumer Lease Services
Guarantees.
t6

Toll-free Number for Service
AT&T Consumer Lease Services is here to serve
leasing customers. Just call us toll free at 1 800
555-8111 for:
r Replacement telephone equipment to be
shipped to you - FREE of charge
r Location of the nearest AT&T Consumer Lease
Services-Authorized Service Agency.
r Information when moving
r Information about removing permanently wired
SetS
r Answers to any questions about leasing.
Total customer service - at AI&T Consumer
Lease Services
Premises Visits
If it is more convenient, we will make premises
visits to your home or business. Please call our toll-
free Lease Customer Helpline at 1 800 555-81 11 to
find out what charges apply and to schedule a tech-
nician visit.
t7

- AT&T Gonsumer Lease Services
Contract
This is a contract. Please read it carefully.*
This contract covers AT&T leased telephone equip-
ment only. It does not include charges for your
local or long distance telephone service.
When you use or retain AT&T leased products, you
accept and are bound by the following terms and
conditions and rates under which AT&T Consumer
Lease Services leases this product. The product
you have selected is designed for convenient, reli-
able service and is backed by over 100 years of
AT&T telephone manufacturing experience. In
addition, your AT&T Consumer Lease Services
Contract provides you with the following guaran-
tees provided the product is used only in the U.S.:
Superior Quality AT&T Products
Superior quality AT&T products designed and built
with the finest materials and backed by a century of
AT&T telephone manufacturing experience.
Free, Immediate Replacement
Free, immediate same or similarxx model replace-
ment of your leased products at any AI&T
Consumer Lease Services-Authorized Service
Agency nationwide, no questions asked. Callthe
Lease Customer Helpline for the location nearest
you or to have a replacement product shipped to
you.
*AT&T products leased under tlre Flexible Lease Plans continue to
be bound by the terms and conditions of the original contract.
**The AT&T Consumer Lease Services Guarantees apply to
AT&T leased products such as the Traditional, PRINCESS@,
TRIMLINE@, Signature Series, feature and cordless telephones
and answering systems, except for: models 1545, 5635, fax, call
display products and cellular phones. Certain leased products
(party-line, hardwired and one-button phones, for example) require
special arrangements.
r8

Trade-in Feature
Trade-in feature to exchange for different or more
modern products that better fit your needs, from
free color exchanges to phones with more or fewer
features. Most Service Agencies carry a wide vari-
ety of lease products and accessories. To select
from the complete line of products, call the Lease
Customer Helpline.
Free Replacement Accessories
Free replacement accessories for AT&T leased
equipment; modular conversion kits, long cords,
cordless antennas and batteries, and answering
machine tapes are replaced free of charge.
Freedom to Move Your Leased Products
Freedom to move your leased products with you
anywhere in the continental U.S.
Free Shipment of Leased Products
Free shipment of leased products to your home or
ofEce.
Our Automatic Payment Plan
Our Automatic Payment Plan gives you one less
thing to worry about. Choose to have your leas-e
bill debited fiom vour checkins u."ornt, Visa@ or
MasterCard@ autlmatically. t -
Toll-Free Lease Customer Helpline
Toll-free Lease Customer Helpline, 1 800 555-811 1.
Call for answers to any questions about leasing.
Return Policy
We will accept returns without any early termina-
tion charge to you within 3 days of your receipt of
the product.
tCall for an application form.
t9