AT&T 410 820 User manual

AT&T
MERLIN
®
COMMUNICATIONS SYSTEM
USER’S GUIDE
MODELS 206, 410 AND 820
WITH FEATURE PACKAGE 2

Table of Contents
Available Features
Key to Symbols
Placing and Answering Calls
Line Buttons and Lights
Distinctive Ringing
Placing an Outside Call
Line Request
Answering an Outside Call
Placing an Intercom Call
Answering an Intercom Call
Fixed Features
Hold
Transfer
Conference
Drop
Message Waiting
Recall
Speaker
On-Hook Dialing
Monitor-on-Hold
Group Listening
Programming Instructions
Assigning Custom Features to Buttons
Feature Programming Chart
Programmable Button Features
Outside Auto Dial
Special Characters with Auto Dial and Speed Dial
Automatic Redialing
Last Number Redial
Saved Number Redial
Page
2
3
4
4
4
4
5
5
5
5
6
6
6
7
8
8
8
9
9
9
9
10
10
11
13
13
13
14
14
14
Intercom Auto Dial
Privacy
Do Not Disturb
Hands-Free Answer on Intercom
Loudspeaker Page
Touch-Tone Enable
Call Pickup
Dial Code Features
Group Page
Personal Speed Dial
Programming a Personal Speed Dial Number
System Speed Dial
Assigning a System Speed Dial Code to an
Auto Dial Button
Ringing and Line Selection Options
Programmable Line Ringing
Personalized Ringing
Voice Announcement Disable
Automatic Line Selection
Optional Equipment
Hands-Free Unit
Placing a Call
Answering a Call
Hands-Free Answer on Intercom
Mute the Microphone
Handset Interactions
Headset Adapter
General Purpose Adapter
Index
Speed Dial Codes
Page
15
15
15
16
16
16
16
17
17
17
17
18
18
19
19
19
20
20
21
21
21
21
21
21
22
22
22
23
24

Available Features
Line buttons with lights
make it easy to keep track of
calls
Flexible calling within your
business
Program the features you
want on your phone
Speak to several people at
one time
Volume control
Most features are available
with the touch of a button
One-touch dialing of num-
bers you call often
Convenient access to your
frequently called intercom
numbers
Easy transfer of calls to
someone else
Frequently used features
like hold are designed for
easy access
One-touch redialing of busy
numbers
Speaker
Use this for Centrex and
PBX features
Know immediately when
you have a message waiting
Read on to find out how to use these features...and many more!
2

Key to Symbols
The following symbols are used throughout the document to illustrate the steps for using your MERLIN™ communications
system voice terminal. After you are familiar with the steps, the symbols should serve as a quick reminder. (Buttons are shaded
and labeled to look like the actual buttons on your voice terminal. A shaded light indicates that it is lit.)
Lift handset
Don’t lift handset
Dial
(an outside number,
intercom or feature code)
Conference
Speaker
555-1234
Page
Since each symbol represents one action, a sequence of two or more symbols illustrates a procedure. For example,
Touch a fixed feature
button
(A dark shaded
button indicates a fixed
feature button.)
Touch a line button (A
lighter shade with a
telephone number in-
dicates a line button.)
Touch a custom feature
button (A lighter shade
with a feature name in-
dicates a custom feature
button.)
Hang up your handset
Slide the T/P switch to
the P position
Return the T/P switch
to the center position
+Intercom +
means lift your handset, touch Intercom, and dial the number.
3

Placing and Answering Calls
LINE BUTTONS AND LIGHTS
Each call is represented on a separate line button. The lights
next to the line buttons tell you what’s happening.
●
●
The red light tells you which line you’re on or will get when
you lift the handset. When you touch a line button, the red
light goes on next to that line.
The green lights tells you if the line is free (no light), busy
(steady on), ringing (flashing), or on hold (fast flashing for
your held calls, slower flashing for others’ held calls).
DISTINCTlVE RINGING
Calls you receive sound different depending on the type of call
it is: intercom (beep), outside call (one long ring), transferred
call (one short and one long ring).
PLACING AN OUTSIDE CALL
Just lift the handset and dial. The MERLIN system automatical-
ly selects a free line for you. You can select a different line by
touching the line button you want. +
NOTE: To dial an outside sequence that starts with # (for exam-
ple, a Centrex/PBX code), dial ## instead.
4

Line Request
If you want to use a particular outside line that is busy (green
light is on), you can tell the MERLIN system to signal you when
the line is free. Just touch the busy line button (red light comes
on), leaving the handset on the hook. When the line is free, you
will hear a beep. Just lift the handset to dial. If you touch another
line button or receive a call, or if someone else uses the line
before you, your Line Request is cancelled.
+
555-1234
ANSWERING AN OUTSIDE CALL
Again, just lift the handset; the system automatically gives you
the ringing line.
PLACING AN INTERCOM CALL
Use the Intercom button for calling people who are connected
to your
MERLIN system. The Intercom button works like any
line button.
To place an intercom call, just touch Intercom and dial the in-
tercom number you want. When you hear the beep, make the
announcement or start your conversation.
Intercom +
The codes for calling people inside your business are as follows:
0 to 5
(Model 206)
10 to 19
(Model 410)
10 to 29
(Model 820)
ANSWERING AN INTERCOM CALL
Answer an intercom call as you would any call: just lift the hand-
set to get the ringing intercom line.
5

Fixed Features
HOLD
The Hold feature lets you handle more than one call at the same
time.
To put a call on hold, touch Hold. The green light next to the line
flashes rapidly and your voice terminal rings periodically to re-
mind you of the held call. To return to the held call, touch the
line button with the rapidly flashing green light.
If you do not have a line button for a call, you can still put it on
hold using the Hold button. To retrieve the call, dial #*.
TRANSFER
To transfer a call, touch Transfer (call is now on hold), dial the
intercom number, and hang up. If the call is not answered, it
returns to your phone with the distinctive two-ring transferred
call signal.
You can also announce a call on the intercom as you transfer
it. Touch Transfer, touch Intercom, and dial the intercom code.
When you hear the beep, announce the call and hang up.
Hold
Pause
Transfer
++
Transfer
+
Intercom
+
6

CONFERENCE
Add a second outside caller to an existing conversation by
following this procedure: Touch Conference, touch a free line
button, dial the second person.
Conference +
555-1234
+
You can also use the Conference feature to add in a call on
hold: Touch Conference, touch the line button with the held
call.
Conference
+
555-1234
The conference limit is two outside lines. Two additional inside
people can join in the call by touching the line buttons in use
for the conference, making a total of five people in the con-
ference, including you.
If you put a conference on hold, the other people in the con-
ference can talk to each other. This is especially convenient if
two outside parties need to talk to each other. You can con-
ference them together, put them on hold, and be free to do other
things.
7

DROP
Remove a call from a conference by following this two-step pro-
cedure: Touch Drop, touch the line button of the call to be
dropped. Drop is especially useful when the line you wanted to
conference in is busy or is not answered.
Drop
Stop +
555-1234
MESSAGE WAITING
If the attendant (receptionist) has a message for you, the green
light next to your Message button will be lit. Call the attendant
on the intercom and turn off the light by touching
Message.
Message
RECALL
If you have Centrex, PBX, or custom calling services, you nor-
mally signal that system by a switchhook flash. With the
MERLIN system, you need only touch Recall. If you are not
connected to any special service, you can use Recall as a con-
venient way to end a call and make a second call without hang-
ing up.
Recall
8

SPEAKER
Speaker lets you listen to a call without lifting the handset. To
speak, however, you need to use the handset or the optional
Hands-Free Unit (page 21).
On-Hook Dialing
Touch Speaker and dial. When the other person answers, lift
the handset.
Speaker
+
Monitor-on-Hold
If someone puts you on hold, touch Speaker and hangup. When
the other person talks to you again, lift the handset to resume
the conversation.
Speaker
+
Group Listening
If you want others in the room to hear your conversation, touch
Speaker and continue using the handset.
Speaker
9