AT&T U-verse TV Safety guide

Get answers /
a.com/uversesupport
or call ...
FC_UVE384_PS_Starter_Guide_Round 6
®
starter guide
with quick
resolution tips
Easy steps for geing the most
from your AT&T U-verse®TV,
High Speed Internet, and Voice services.

pg_2_UVE384_PS_Starter_Guide_Round 6
starter guide
Your important AT&T U-verse®information ..........3
•For quick reference, record your important AT&T U-verse
information here
AT&T U-verse TV...................................................................... 4
•How to use the AT&T U-verse remote control
•Direct the show with your Total Home DVR®
•Program the DVR from your computer or mobile phone
•AT&T U-verse on your computer
•AT&T U-verse on your smartphone
•AT&T U-verse app for iPad®
•Find shows fast with Channel Shortcuts
•Watch four of your favorite shows at once with
AT&T U-verse My Multiview
•Other AT&T U-verse Multiview choices
•How to use Parental Controls
•Optimize your TV experience
•U-verse Movies and Pay Per View programming
•Interactive features for TV, Internet, and Voice
•Quick tips about your AT&T U-verse TV service
AT&T U-verse High Speed Internet......................... 12
•Access your email from the Web
•Set up email on your home computer
•Access the entire national AT&T Wi-Fi Hot Spot network
•Get online protection with advanced safety features
•PC Health Check
AT&T U-verse VoiceSM ...................................................... 16
•Set up your voice mailbox
•Listen to messages or change settings
•Access your mailbox online and by phone
•Turn off your voice mailbox
• Change your PIN online, from your home phone, or
from any touch-tone phone
• Important information
quick resolution guide
AT&T U-verse TV................................................................ 21
•Resolve problems with your services
•Switch your TV screen setting from standard to
widescreen
•Program your remote to control up to four devices
•Change your TV’s input selection to match its
video source
•Three ways to connect your receiver to your TV
•Watch Help On Demand
AT&T U-verse High Speed Internet........................ 27
•Assure reliable security for your wireless home network
•Connect more computers to your wireless home network
AT&T U-verse Voice.........................................................28
•Create sub account voice mailboxes online
•Change your PIN
•Get fast, affordable tech support
Support questions/additional resources.............29
table of contents
For your own security, if you need to record account passwords, write them down separately and keep them in a safe place.
Upgrade or add services anytime. Tune to channel  AT&T Account Manager Click att.com/uverse
Record your important AT&T U-verse®information here for easy reference.
With all your key information in one place, it’s a snap to manage your account and get support when you need it.
WIRELESS (RESIDENTIAL) GATEWAY INFORMATION
Manufacturer SSID # Wireless key # (required for home Wi-Fi access) Your AT&T U-verse primary member ID allows you to manage your account online. You can view and pay your bill, enroll in paperless billing, sign up for AT&T AutoPay, upgrade your account, get updates regarding your AT&T U-verse service, and so much more.
, AT&T UID
Love your U-verse? Tell a friend, and you’ll BOTH get up to $75
in gi cards when your friend orders
AT&T U-verse TV, Internet, and phone. Learn more at a.com/referuverse.
We’re always here to help: Visit a.com/uversesupport or call 1.800.288.2020 and say, “AT&T U-verse technical support.” Please have your four-digit passcode available when calling.
Note: Password is the same as your AT&T email password. For your security, record account passwords separately and keep them in a safe place.
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GENERAL INFORMATION
Customer name on account Account number AT&T U-verse primary member ID (online account access ID) VM PIN # and authentication code AT&T U-verse password hint Router password Tech’s ID for promo code (P2R) Your award-winning AT&T U-verse service was installed by

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TV user guide
5
How to use the AT&T U-verse remote control
Your remote can control up to four devices
At the time of installation, your remote was set up to control your AT&T HD-ready receiver.
The remote is also capable of controlling up to three other devices, such as the TV, DVD
player, or home theater system. You can access step-by-step instructions on how to
program your TV or other devices by pressing MENU on your remote control and scrolling
to Help and selecting System Setup.
Upgrade to our
rechargeable Easy
Find Remote or our
RF Point Anywhere
Remote Control
for even more
convenience and cool
features. Learn more
at att.com/remotes.
Visit a.com/uverse/newcustomer to learn more Visit a.com/uverse/newcustomer to learn more.
TV user guide
• How to use the AT&T U-verse®remote control
• Direct the show with your Total Home DVR®
• Program the DVR from your computer or mobile phone
• AT&T U-verse on your computer
• AT&T U-verse on your smartphone
• AT&T U-verse app for iPad®
• Find shows fast with Channel Shortcuts
• Watch four of your favorite shows at once
with AT&T U-verse My Multiview
• Other AT&T U-verse Multiview choices
• How to use Parental Controls
• Optimize your TV experience
• U-verse Movies and Pay Per View programming
• Interactive features for TV, Internet, and Voice
• Quick tips about your AT&T U-verse TV service
®Control devices
with mode
buttons
Record TV with
one click
Replay the last
few seconds of
a program
Go to the On
Demand library
Return to
previous
menu screen
PiP browsing
Go to main
Menu screen
Exit from a
menu screen or
return to live TV
Mute the sound
on your TV
Edit text on the
Search screen
Fast-forward in set
increments
Go to recorded
TV programs list
Access online
photos, your
homepage info,
games & more on TV
Navigate channels,
menus, and screens
Go to Program Info
screen
Go to Guide screen
Change channel
Return to previously
viewed live TV
channel
Access the
Options menu

One DVR, one experience, any receiver
Record up to four shows at once and record and play back shows in any room from a
single DVR.* Your AT&T U-verse HD-ready receiver with Total Home DVR®1lets you:
>Record up to four shows at once on a single DVR and record and play back your
shows from any room in your home
>Schedule, update, or delete your recordings from any room in your home
>Pause your recorded show in one room and pick it up where you left off in another
>Pause and rewind live TV or recorded shows from any receiver
>Set Parental Controls for U-verse Movies, Pay Per View, and live or recorded shows
Pause, fast-forward, and rewind live TV from any receiver
Your Total Home DVR stores up to 60 minutes of the live TV channel you’re watching,
on up to four of your receiver-connected TVs at the same time! (When you change
channels, your DVR will begin storing the new program instead.) You can rewind live TV
by pressing REW. You can also freeze live TV for up to 60 minutes by pressing PAUSE
(press PLAY to restart).
Record the program you’re watching from any receiver
Press RECORDon your remote control to begin recording the program you’re
watching. The Record light on your receiver remains lit until recording stops
automatically at the program’s scheduled end time. You can also press STOP to end
recording at any time; press OK to confirm.
Schedule program or series recordings from the Guide from any receiver
Press GUIDE, then use U P/DOWN ARROWS to scroll to the program you want to
record. Press RECORDonce to record a single show (one red dot appears); press
RECORDtwice to record the whole series (three red dots appear); press RECORD
three times to cancel recording.
Search for a show or series you want to record from any receiver
Press MENU, select Live TV, and use the DOWN ARROWto select Search.Press
OK.Choose Options to narrow your search, or type the show title (use ARROWS
to highlight a letter, then press OK to select it). Highlight the show you want when it
appears, and press INFO to record a single episode or the whole series.
Watch your recordings from any receiver
Press RECORDED TV and select Browse Recordings to see a list of your recorded
SD or HD programs and series. Highlight a show and press OK to see a Program Info
screen, then select Play to watch the program.
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TV user guide
Now you can watch TV in more places
Take the AT&T U-verse experience with you on your computer, smartphone,
or tablet with an extensive library of On Demand programs.
On your computer
>Choose from over 225,000 TV shows, movies, and
sports content on your computer at no extra charge
>View your TV listings and manage your DVR online2
To get started:
1Visit uverse.com
2Log on with your AT&T master ID (email address) and password
On your smartphone
>Browse the TV guide on the go and manage your DVR
schedule and recordings
>Watch hit TV shows and movies at no extra charge with a
qualifying TV plan3
To get started:
1Text MOBILE to 3421 to download the app to your smartphone
2Log on with your AT&T master ID (email address) and password
3Learn more at att.com/uversemobile
On iPad®
Get the newest AT&T U-verse viewing experience
using iPad.
ON THE GO: Browse the TV guide, manage your DVR,
and watch from a library of movies and TV shows
based on your TV package.
AT HOME: Do everything listed above and use iPad
as a remote control. Get info and photos about your
favorite TV shows while you watch. (AT&T U-verse High
Speed Internet Account required).
To get started:
1Download the U-verse app from iTunes
2Log on with your AT&T master ID (email address) and password to link to
your account
3Learn more at att.com/uversefortablet
to 3421 to download the app to your smartphone
Visit a.com/uverse/newcustomer to learn more.
TV like you’ve never seen before
NOTE: BLUE CAPITAL LETTERS refer to buttons on the remote control.
*DVR not included with U100 or U-basic packages. Models may vary. 1 Total Home DVR functionality is available on up to
eight TVs and requires a receiver for each additional TV at $7/mo. Pricing subject to change.
2 AT&T U-verse TV and High Speed Internet account required for DVR-related functions. 3 Access to select content requires
compatible device, qualifying U-verse TV plan, and Wi-Fi connection and/or cellular data connection. Available content may
vary by device and/or U-verse TV plan and is subject to change. Data charges may apply. Apple, the Apple logo and iPad are
trademarks of the Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.
Visit a.com/uverse/newcustomer to learn more.

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TV user guide
9
Visit a.com/uverse/newcustomer to learn more.
Features subject to change. Simulated screen images for demonstration purposes only. 2 Free On Demand programming varies
by package subscription. Subscription to appropriate package and HD Technology Fee are required to access FREE and/or
PREMIUM HD On Demand titles. 3 U-verse Movies: Customer responsible for applicable charges. Once a U-verse movie is ordered,
it cannot be cancelled by remote or customer care. HBO®, Cinemax® and related channels and service marks are the property of
Home Box Office, Inc. 4 Event schedules subject to change. Once a Pay Per View is ordered, it cannot be cancelled by remote or
customer care. You will be billed and the event will air on your TV set.
U-verse Movies and Pay Per View
programming
AT&T U-verse On Demand offers Free On Demand,2a huge selection of U-verse Movies
rentals,3plus Premium On Demand when you subscribe to HBO®, Cinemax®, or STARZ®.
Pay Per View offers you a front-row seat at exciting live sporting events, concerts, and
more.4Visit att.net/uverseonline to see clips of some of your favorite shows.
Access Options from the Menu screen
to customize all your preferences
Here you can set favorite channels or
channels to hide; choose a parental locking
PIN; set your audio preferences, aspect ratio,
closed captioning, and language settings;
and more. Press MENU on your remote. Use
ARROWS to select Options.Use ARROWS
to select the category of preferences you
want to change, and press OK.
Access Options without changing the
channel or leaving the Guide screen
Change your onscreen language or enlarge
your view while watching live TV. Change
your Guide view, see your favorite channels,
or access Shortcuts to view the category of
channels you want to watch while the Guide
is visible. Press ENTER on your remote while
watching TV or from the Guide, use ARROWS
to choose the category of preferences you
want to change, and press OK.
Optimize your TV experience
Watch TV the way you want by customizing your Guide screen view, what channels
you see, your onscreen language, sound settings, and more. There are two ways to
access Options:
How to use Parental Controls
Once you have a personal identification number (PIN), you can restrict viewing by TV or
movie rating, all adult-only programming, who can rent U-verse Movies, and more.
1Press MENU, then RIGHT ARROWto Options, then down to Parental Locking.
Press OK.
2Use the remote’s number pad to enter your four-digit PIN and press OK (press
DELETE to clear an entry). You’ll have to enter your PIN twice. The Parental
Locking screen will appear with your locking options.
Be sure to scroll down to the second page if you want to lock adult-only content,
titles and posters from the standard channels, U-verse Movies, and purchases from
Account Manager.
Watch four of your favorite shows at once
with AT&T U-verse My Multiview*
See only the channels you watch most (you’ll still see all channels in the Guide screen).
1Press MENU and use the DOWN ARROWto select AT&T U-verse My Multiview
and press OK. Begin watching four of your Favorites (if already set). Press INFO
and select Add/Remove Channels and press OK to set or change your Favorites.
2Scroll using UP/DOWN ARROWS and
press OK to check channels you want to see.
3See checked channels by selecting View Checked, then press OK. (Select
Uncheck All and press OK to clear the whole Favorite Channels list.)
4Done? Select Save and then press OK.
Other AT&T U-verse Multiview1choices
Tune to one channel to see available programming in a single genre—choose
AT&T U-verse News Multiview (ch-201, or 1201 HD), AT&T U-verse Kids Multiview
(ch-301, or 1301 HD), or AT&T U-verse Sports Multiview (ch-601, or 1601 HD).
Subscribers to ESPN GamePlan can tune to channels 620 and 4400. AT&T U-verse
Multiview will display all available channels in your TV package.
In any AT&T U-verse Multiview, you can:
>Press UP/DOWN ARROWS to scroll through the available channels or to
select a channel
>Press OK to replace the channel in the viewport with the selected channel
>Record a program by selecting one of the AT&T U-verse Multiview screens and
pressing RECORD
Check out ch-400 for seasonal AT&T U-verse Multiviews.
NOTE: If you hide channels from view in the Guide screen, they will still display
in AT&T U-verse Multiview windows unless you block them with Parental Controls.
Find shows fast with Channel Shortcuts
Browse channels grouped by category and easily find the type of programming you like.
Access Channel Shortcuts two ways:
1Press MENU.With Live TV selected, use DOWN ARROWto select Channel
Shortcuts. Press OK and use DOWN ARROWto select your category.
2From the Guide screen, press ENTER.
With Display Channels selected, use
DOWN ARROWto pick a category and
press OK.
*A limited number of HD channels are not supported for display within AT&T U-verse My Multiview. 1 Channels/content
available for viewing in AT&T U-verse Multiview are based on TV package and additional programming purchased.
Visit a.com/uverse/newcustomer to learn more.

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11
TV user guide
Quick tips about your AT&T U-verse TV service
Best ways to locate channels quickly
>Press any ARROW to access your onscreen Picture-in-Picture browse bar
>Print a channel lineup guide for your area at att.com/channellineup
See what’s hot to watch now
>Press ON DEMAND on your remote control to access U-verse Movies
Chat with other members online
>Visit att.com/uversecommunity to
post messages and talk with other
AT&T U-verse members about TV
features, programming, and more
Watch exclusive AT&T U-verse channels
> Front Row Channel 100
Learn what’s coming up on Pay Per View
> Theatre Channel 200/1200
Watch U-verse Movies trailers,
interviews, and more
> Buzz Channel 300/1300
Go behind the scenes of your favorite TV shows
> Sports Channel 600/1600
Get previews and an in-depth look at all kinds of sports programming
> Help Channel 411
Get AT&T U-verse TV service help
> ATTention Channel 400
See news about our latest enhancements and more
Easy system setup
You can program your AT&T U-verse remote and set viewing aspect ratio
and Parental Controls using the System Setup Tool:
>Press MENU on your remote and use ARROWS to select Help
>Press OK to select System Setup
Caller ID notifications on TV1
With AT&T U-verse Voice, you can
see who’s calling on your TV screen
without changing the channel.
Includes a Message Waiting indicator
so you know if they’ve left a message.
Tune to Channel 9901 or select
Services from the Menu screen
to set it up.
Call History Channel 9900
Also with AT&T U-verse Voice, you
can view recent incoming calls on
your TV screen and initiate a call by
highlighting a number and pressing
OK on your remote control. Your
phone will ring and when you answer
it, your call will be connected.
1 Caller ID on TV requires subscription to U-verse TV and U-verse Voice.
Visit a.com/uverse/newcustomer to learn more.
Three ways to access U-verse Movies
1Press ON DEMAND on your remote
control for one-touch access.
2Press MENU and use ARROWS to
select On Demand, then U-verse
Movies. Press OK.
3Press GUIDE, then use ARROWS or
CH/PG to select Channel 1. Press OK.
How to order Pay Per View
1Press 1 0 2 on your remote to access
Pay Per View Channel 102, or press 1 0 6
to see PPV HD Channel 106, then press
OK. (You can also press GUIDE and use
ARROWS to select Channel 102 or 106.)
2Select the program you want to order,
and press OK to reach a Program Info
screen with event time, pricing, and
ordering instructions.
Interactive features for TV, Internet, and Voice
Access your TV’s interactive features
1Add AT&T U-verse High Speed Internet
and AT&T U-verse VoiceSM digital home
phone service to your AT&T U-verse TV
service—they work together.
2Press MENU and use RIGHT ARROW
to select Interactive.
3Use ARROWS to select More
Interactive and then the application
you want to use. Learn more about
these innovative features below.
AT&T U-bar*
See the customized sports, stocks,
and weather content you’ve selected
on your AT&T U-verse Internet
homepage without leaving the TV
program you’re watching. Press the
GO INTERACTIVE button on your
remote control to launch U-bar.
AT&T Weather On Demand
Channel 227
Tune to Channel 227 using your
remote control or select it from the
Interactive screen. Choose a city in
the U.S. to see local conditions,
hourly temperatures, and a six-day
forecast, plus video, radar, and
satellite images.
*AT&T U-verse High Speed Internet account required.
Visit a.com/uverse/newcustomer to learn more.

AT&T U-verse High Speed Internet
Now that your AT&T High Speed Internet service is installed, every networked computer
in your home can share the same fast connection on a wireless home network. Use this
Starter Guide to learn how to access your email from the Web, set email up at home,
use Wi-Fi hotspots, and add free security software.
Access your email from the Web
Reading AT&T Mail via the Web is the preferred and recommended method for email
access. AT&T Mail via the Web lets you log into your email account anytime at home
and on the go from any computer via the Internet. Your emails, contacts, and calendar
are stored online without using space on your hard drive. Plus, you can set up your
AT&T Mail to collect messages from other email accounts so they’re all in one place.
Log in at att.net using your AT&T master ID or sub account member ID (email address)
and password, and click the Mail button.
Set up email on your home computer
Client-based email* (POP/SMTP) uses software like Outlook Express to download email
directly to your computer.
Open the email software you plan to use and enter the following information in the
account setup window:
>Email address: [e-mail]
>Incoming (POP): inbound.att.net
>Outgoing (SMTP): outbound.att.net (requires authentication)
>Incoming mail server: POP3
>Incoming mail port number: 995 [make sure Secure Connection (SSL)is checked]
>Outgoing mail port number: 465 [make sure Secure Connection (SSL)is checked]
>Set password authentication for outgoing mail
NOTE: When updating the secure server settings, check the SSL checkbox first and
then update the port number if necessary.
Features and screen appearance subject to change.
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13
high-speed internet
user guide
*There are numerous client-based email products supplied by non-AT&T third-party vendors. You may incur a fee if you
require AT&T ConnectTech support for these products. Alternatively, AT&T also provides online self-help at att.com/
uversesupport for these applications. As always, we recommend that our customers use AT&T Mail access via the Web,
which provides a broad set of functionality to manage and access email anywhere and at any time.
Visit a.com/uverse/newcustomer to learn more.
For more email support information, visit att.com/emailsupport
high-speed
internet
user guide
• Access your email from the Web
• Set up email on your home computer
• Access the entire national AT&T Wi-Fi Hot Spot network
• Get online protection with advanced safety features
• PC Health Check
®
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pg_14_UVE384_PS_Starter_Guide_Round 6
Get online protection with advanced
safety features
Visit att.software.yahoo.com to learn more about these security features:
>Anti-Spyware seeks out and removes programs that gather personal
information and slow down your computer
>Anti-Virus cleans and protects your computer against viruses, worms, and
Trojan horses
>Firewall shields your computer from unauthorized access
>Pop-Up Blocker stops many types of windows that open automatically
>Parental Controls let you put limits on what your children can do and see online
>AT&T Mail Protection prevents junk mail, UCE (unsolicited commercial email),
and UBE (unsolicited bulk email)
15
pg_15_UVE384_PS_Starter_Guide_Round 6
See the complete AT&T U-verse High Speed
Internet Features Guide and more user guides
at att.com/userguides
Maximize your speed
Visit att.com/tips to learn how to maximize the speed of your
AT&T U-verse High Speed Internet service.
PC Health Check
PC Health Check is a free, easy-to-use diagnostic tool that will quickly assess
the health of your PC and its connection settings, as well as recommend
solutions to fix potential performance issues. Come back often and use our
spam-free PC Health Check to get peace of mind to help prevent issues and check on
your computer performance. Visit us at pccheck.att.com.
Access the entire national
AT&T Wi-Fi Hot Spot network*
Check your email, surf, shop, and work on the go.
For information on how to connect to a home Wi-Fi network or an
AT&T public Wi-Fi hotspot, go to att.com/wifisupport.
*Access includes AT&T Wi-Fi Basic. Wi-Fi–enabled device required. See www.attwifi.com for details and locations.
Visit a.com/uverse/newcustomer to learn more. Visit a.com/uverse/newcustomer to learn more.
high-speed internet
user guide

voice user guide
17
pg_17_UVE384_PS_Starter_Guide_Round 6
AT&T U-verse Messaging may not be fully compatible with all AT&T wireless voicemail systems. Caller ID and Call Waiting
might not work simultaneously with AT&T U-verse Voice. Caller ID: Some call information may be blocked or otherwise not
displayed, including information for some calls originating outside of the AT&T network and calls carried over facilities that
do not transmit Caller ID information.
Set up your voice mailbox
Setting up your AT&T U-verse MessagingSM voice mailbox takes only a few minutes.
1Dial *98 from your home phone.
2Follow the prompts to set up a mailbox.
3After creating your PIN, be sure to set up your authentication code. This will allow
you to reset your PIN over the phone if you forget it.
Listen to messages or change seings
Accessing your mailbox online
1Go to att.com/myatt, select AT&T U-verse, and enter your AT&T U-verse®
member ID (email address) and password
2On the AT&T U-verse Account Overview page, click on Check Voicemail
3Click on the message you want to hear
4Click Voicemail Settings then Voice Mailbox Preferences to view your options
Accessing your mailbox by phone
> Dial *98 from your home phone
> If you’re away from home, dial your home number and press *to skip the
voicemail greeting
Turn o your voice mailbox
1Go to att.com/myatt, select AT&T U-verse, and enter your AT&T U-verse
member ID (email address) and password
2From the Account Overview page, click on Home Phone
3Click on Check Voicemail or Manage Features
4Click the Voicemail link under Quick Settings in the left navigation bar
5Click the OFF button, then click Save
NOTE: All Call Forwarding features that were set to go to voicemail will be disabled.
To change your Call Forwarding selections, select the Phone Features tab.
Change your PIN
Change your PIN online
1Go to att.com/myatt, select AT&T U-verse, and enter your AT&T U-verse
member ID (email address) and password
2On the Account Overview page, click on Home Phone
3Click on the Change Voicemail PIN link
4Follow the instructions
voice
user guide
• Set up your voice mailbox
• Listen to messages or change seings
• Access your mailbox online and by phone
• Turn o your voice mailbox
• Change your PIN online, from your home phone,
or from any touch-tone phone
• Important information
pg_16_UVE384_PS_Starter_Guide_Round 6
®
Change your PIN from your home phone
1Dial *98 from your home phone
2Press 4to change your mailbox settings
3Press 2to change administrative options
4Press 1for security
5Press 1to change PIN and follow the instructions
Change your PIN from any touch-tone phone
1Dial your AT&T U-verse Voice phone number and press *when you hear the greeting
2Once you’ve accessed your mailbox, you will be offered three opportunities to enter your
correct PIN
a. After three failed attempts, the system will offer the option to reset your PIN by pressing 1
b. After pressing 1, the system will prompt you to enter your Authentication Code
c. Follow the prompts
d. Once you have entered your Authentication Code, you may reset your PIN and access your mailbox
Visit a.com/uverse/newcustomer to learn more.

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19
Visit a.com/uverse/newcustomer to learn more. Visit a.com/uverse/newcustomer to learn more.
voice user guide
Important information:
Remote access: Although you can access your voicemail and manage your features while away from home, calls can be placed
only from your home. AT&T U-verse VoiceSM service is not currently mobile.
Voicemail: When dialing into voicemail remotely, you may incur additional access charges for non-local calls, hotel service charges, or cellular charges.
See the complete AT&T U-verse Voice Features Guide and more user guides at att.com/userguides
AT&T U-verse Voice: AT&T U-verse Voice, including 911 dialing, will not function during a power outage without battery backup power. AT&T U-verse service is compatible with many monitored home alarms and medical monitoring systems. Call forwarding/call transfer: Per-minute rates apply if you forward or transfer to an international number or exceed time under a defined minutes-per-month plan.
Feature Description AT&T Benefits Anonymous Call Blocking Works with Caller ID to prevent calls from callers who block delivery of their
name, number, or both.
On: 77# Off: 87#
Call Blocking
Blocks delivery of calls. Callers from blocked numbers will hear, “The number you dialed will not accept your call,” then the call will end. Dial 60 and follow voice prompts to use service.
On: Activate online Off: 80#
Caller ID Blocking Blocks delivery of your number to the phone number you are calling. On: 67 + dial number #Off: 82 + dial number # Per-line Blocking Turn off this privacy feature on a per-call basis to allow delivery of your
phone number. Not applicable
Call Forwarding Allows you to forward your calls to any other number. (After pressing 72#, dial
your “forward-to” number.)
On: 72, enter a forwarding number if one is not already set, then press #Off: 73#
Selective Call Forwarding Allows you to forward your most important calls to another number. Dial 63
and follow voice prompts to use service. Not applicable
Exclusive Call Forwarding Forward select calls to another number. All others go to voicemail. Choose up
to 20 numbers at uverscentral.att.com.
On: Activate online Off: 83#
No Answer Call Forwarding Send missed calls to voicemail or another phone number. On: 92, enter a forwarding number, then press #
Off: 93#
Busy Call Forwarding Forward incoming calls to voicemail or another number when line is busy. On: 90, enter a forwarding number, then press #
Off: 91#
Safe Call Forwarding Forward incoming calls to voicemail or another number during a power
outage (if battery backup unit is exhausted) or a network outage.
On: 372, enter a forwarding number, then press # Off: 373#
Call Return
Determines the last number that called you and dials the number when you press 1.
Not applicable
Personalized Ring 6 Gives up to six numbers a distinctive ring so you recognize “special calls.”
Dial 61 and follow voice prompts to use service.
Not applicable
Call Trace Traces the number of the call you received last. 57# Call Waiting Places your existing call on hold and answers a waiting call. Flash Cancel Call Waiting Turns off Call Waiting for the duration of a call. Per-call cancel: 70 + dial number #
To deactivate for all calls: Off: 370# To reactivate: On: 371#
Call Waiting mid-call cancel: flash +
70# + flash
Repeat Dialing Automatically redials a busy number for up to 30 minutes. Not applicable Speed Dial 8 Allows you to establish a list of eight frequently called numbers that may be
dialed with one digit (2–9).
Not applicable
Speed Dial 30 Allows you to establish a list of 30 frequently called numbers that may be
dialed with two digits (20–49).
Not applicable
Voicemail Access Provides quick dialing access to your voicemail from your home phone. 98 Three-way Calling Allows you to set up a three-way conversation that includes your phone and
two other numbers.
Flash + dial number + flash
AT&T Privacy ManagerSM Service Call to turn the service on and off. Not applicable
Do Not Disturb All callers will hear a busy signal, and the call will not ring through. On: 78# or activate online Off: 79# Call Screening Accept calls only from select numbers; other callers hear, “The number you
dialed will not accept your call.” Designate up to 20 numbers online at AT&T U-verse Central.
On: Activate online Off: 84#
Locate Me Incoming calls ring up to four numbers on your Locate Me* list (set online),
plus your AT&T U-verse Voice number—all at the same time.
On: Activate online Off: 313#
Service Description AT&T U-verse Voice Usage Codes
* * *
**
* *
* * * * *
*
* *
****
*
* * * *
*
*
*

pg_21_UVE384_PS_Starter_Guide_Round 6
AT&T U-verse TV
quick resolution
guide
21
Find answers 24/7:a.com/uversesupport
quick
resolution
guide
• AT&T U-verse®TV
• AT&T U-verse High Speed Internet
• AT&T U-verse VoiceSM
The AT&T Troubleshoot & Resolve tool is designed to
help you manage your AT&T U-verse service.
>Download and access the tool from your desktop or smartphone.
>Use the tool online at att.com/ufix.
>Access on the go via your mobile device at att.com/ufix.
>Locate the tool on your TV. Press the MENU button on the TV remote and
go to the Help section. Troubleshoot & Resolve is the first menu option.
Learn more at att.com/troubleshoot
Don’t have picture or sound, but TV and receiver are both turned on?
1Press TV on your remote control.
2Press T V/ VIDEO to see TV programming.
If you’re still having trouble with your AT&T U-verse TV, Internet, or Voice services, try
resetting your TV receiver or residential/wireless gateway by unplugging it from the power
outlet in the wall. (See below for details for alternate reset if you have different equipment.)
NOTE: Unplugging the TV receiver or residential/wireless gateway will interrupt any
recordings in progress.
If the trouble is with only one TV
1Turn off the receiver connected to that TV and unplug it.
2Wait at least two minutes before plugging the receiver back in. Turn it on and retry
what you want to do.
If the trouble is with more than one TV, or with Internet or Voice service
1Unplug the residential/wireless gateway from the power source. (See below for
alternate reset.)
2Wait at least two minutes, then plug the residential/wireless gateway back in and
retry what you want to do. It may take up to ten minutes for the gateway to reset.
Alternate reset: If your service is supported with a Home Network Hub and Power
Supply Unit (PSU with battery backup), then you will need to press the Reset button on
the left side of the PSU to reset AT&T U-verse service. The PSU may be located in the
garage or a closet near an outside wall.
Want more help? AT&T U-verse Getting Started has answers all in one place online
at att.com/startuverse. You can also chat live with an agent while getting started, or
call 1.800.288.2020 and say “AT&T U-verse Technical Support.”
®
pg_20_UVE384_PS_Starter_Guide_Round 6

23
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Switch your TV screen seing
from standard to widescreen
Aspect ratio is the relationship of the screen’s width to its height. Standard TVs have a
4:3 aspect ratio; widescreen and HDTVs are 16:9. The steps below show how to switch
your AT&T U-verse receiver’s aspect ratio.
1Press the rectangular MENU button on your remote control, scroll right
(using the ARROWS) to select Options, then System Options,and press OK.
Next, select Aspect Ratio.
2Use U P/DOWN ARROWS to choose 4:3 Standard Definition,Widescreen
Standard Definition,720p High Definition,or 1080i High Definition,
depending on what your TV supports.
3Select Continue.
4On most HD TVs, the format is indicated on the front of the television frame. Press
OK to test your settings. If the test is not successful you will see a black screen.
Select another setting and retest. Once successful, be sure to save your format.
You should now see a blue light on your receiver.
Widescreen Standard
pg_22_UVE384_PS_Starter_Guide_Round 6 pg_23_UVE384_PS_Starter_Guide_Round 6
quick fix guide
AT&T
DVD
AUX
TV
P
O
W
E
R
O
N
D
E
M
A
N
D
R
E
C
O
R
D
P
A
U
S
E
S
T
O
P
R
E
P
L
A
Y
F
W
D
P
L
A
Y
R
E
W
F
F
T
V
/
V
I
D
E
O
R
E
C
O
R
D
E
D
T
V
OK
B
A
C
K
G
O
I
N
T
E
R
A
C
T
I
V
E
P
I
P
B
R
O
W
S
E
ABC
MENU
++
––
VOL CH
PG
123
4 5 6
789
TV INFO
MUTE LAST
ABC DEF
GHI JKL MNO
PQRS TUV WXYZ
DELETE SPACE ZOOM
ENTER
GUIDE
E
X
I
T
T
O
0
Program your remote to
control up to four devices
During installation, the AT&T button was set up to control your AT&T U-verse HD-ready
receiver. You can also control a TV plus up to two other devices such as a DVD player,
stereo receiver, or home theater in a box by programming the TV,DVD,and AUX mode
buttons. Once the devices are programmed, press the corresponding mode key on the
remote to control that device. To watch a video on how to program your remote, visit
att.com/uverseremote.
NOTE: The instructions below don’t require you to enter a manufacturer’s device
code because most codes are stored in the AT&T U-verse remote’s memory. If you’re
unable to add a device, or want to learn about advanced features like reassigning
mode buttons, refer to the remote’s manual provided at installation. For more info,
visit att.com/userguides.
How to assign devices to TV-DVD-AUX mode buttons
1Power on the device to be programmed.
2Point the remote control at the selected device.
3Press and hold the mode key that matches the device you want to program (TV,
DVD, or AUX) along with the ENTER key. Hold both keys for one second, then
release. The four mode keys on the remote control flash twice to indicate you
are in search mode.
4Search by pressing the SCAN/FF key repeatedly until the device turns OFF (the
selected mode key will flash once for each press of the SCAN/FF key). Pause briefly
between each key press to allow your device enough time to respond.
5Press the POWER button on the remote to turn the device back on.
NOTE: If the device does not turn off and you have searched all available codes, the
selected mode key will flash eight times. If this happens, please start over.
NOTE: If the device does not turn on, you may have pressed the SCAN/FF key too many
times. Press the REW/SCAN key to scan backwards and test the POWER button again.
6Check VOLUME and MUTE. Do not test using REW/SCAN, SCAN/FF,FWD,or
EXIT.If there is any problem with any of the keys, press the SCAN/FF button and
search until you find a code that will operate all the functions properly.
Press the ENTER key to save the programming. The appropriate mode key will give a
long flash, indicating successful programming.
NOTE: If the programming is interrupted or inactive for more than 30 seconds, the mode keys
will flash eight times. This indicates the remote has left the programming mode and returned to
normal operation without saving any changes.
If you have an integrated or combination unit such as TV-DVD, TV-DVD-VCR, etc., each component
of the unit may need to be programmed separately by using the mode keys. For instance, for a
TV-DVD, search for the device code of TV and program into the TV mode key, then search for the
device code of DVD and program into the DVD mode key.
Want more help? If you’re unable to add a device or want to learn about controlling
the volume on all devices using your remote, visit att.com/userguides.You can also
check the remote’s user manual provided at installation, or watch Help On Demand on
TV: Press MENU, select Help, then Help On Demand to see all program titles.
7
quick resolution
guide

25
Change your TV’s input selection to match
its video source
If you’re unable to see TV programs on your screen, first try pressing the T V/ V IDEO
button on your remote control to change from Video 1 to Video 2 or Video 3. These
separate video inputs (Video 1, Video 2, and Video 3) must match the incoming video
source—the receiver, DVD player, or other device connected to the TV. If this doesn’t
solve the problem, depending on how your devices are connected, it may be that the
TV’s input selection does not correspond to the input of the AT&T U-verse® TV receiver.
See two examples of how to connect the AT&T U-verse HD-ready receiver to
your HDTV set below.
Check device connections for your TV
TV screen menus and port configurations
vary. Most devices have ports that require
one or more of the cables shown at right.
The manuals for your devices will have
specific directions.
To connect your AT&T U-verse HD-ready
receiver to your HDTV set, the connection
is generally HDMI to HDMI (the highest
quality video/audio connection). You can
also use color-coded component RCA
cables (some HDTV sets do not have an
HDMI port) that deliver audio/video signals from the receiver and plug into matching
audio/video RCA inputs on the back of your HDTV set.
If you’ve connected your TV input using Composite (yellow connector), S-Video, or
Coaxial, you won’t get an HD picture. HD is supported only via HDMI or Component
(red/green/blue). The same holds true for Dolby® Digital 5.1 surround sound, which is
available only via HDMI or TOS Link (optical). The Baseband (red and white connectors)
delivers sound only in stereo.
Check to see if the TV recognizes your video inputs correctly
Many newer TVs have an auto-detection system that will automatically detect
equipment connected to the various ports on the TV. However, some TVs have to be
configured manually.
To change the video input selection manually, press T V/ VIDEO on your remote control to
locate the video input menu for your specific TV.
The video input menu screen below shows checkboxes next to devices the TV is detecting.
This menu must match the inputs on the back of the TV where video components are
connected in order to correspond with Video 1, Video 2, or Video 3 on your remote
control. Follow the screen prompts to check/uncheck boxes for your devices.
pg_24_UVE384_PS_Starter_Guide_Round 6 pg_25_UVE384_PS_Starter_Guide_Round 6
VIDEO
AUDIO
L
R
(MONO)
S VIDEO
AUDIO
L
R
Y
Pb
Pr
VIDEO IN HD/DVD IN
1080i/720p/480/480i
PC IN AUDIO OUT
(VAR/FIX)
RGB
AUDIO
L
R
DIGITAL OUT
(OPTICAL)
HDMI
VIDEO
S VIDEO
OPTICAL
AUDIO
POWER
TO WALL
(VIDEO IN)
VIDEO LR
NETWORK USB HDMI
TO TV
(VIDEO OUT)
Pb
Pr Y
+12V
DC
HDMI cable RCA cable Coaxial cable S-Video cable
VIDEO OUT
S VIDEO
OPTICAL
POWER
TO TV
(VIDEO IN)
L
NETWORK
HDMI
TO WALL
(VIDEO OUT)
Pb
Pr
Y
+12V
DC
R
USB
AUDIO OUT
NOTE: Refer to your TV manufacturer’s guide to resolve issues specifically related to your TV .
quick resolution
guide
VIDEO OUT
S VIDEO
OPTICAL
POWER
TO TV
(VIDEO OUT)
L
NETWORK
HDMI
TO WALL
(VIDEO IN)
Pb
Pr
Y
+12V
DC
R
USB
AUDIO OUT
Pb
Pb
Y
Y
Pr
Pr
L
L
R
R
Pr Pb Y L R
Choose one of three easy ways to connect
your AT&T U-verse receiver to your TV
1HDMI
Some HDTVs have a High-Definition Multimedia
Interface (HDMI) connector that provides the
digital and audio connection. This is the easiest
connection if your TV has an HDMI input port.
NOTE: If your HDTV has an input port marked DVI
(Digital Visual Interface), you will need an HDMI-to-
DVI adapter and separate component RCA audio
connectors.
2Color-coded component connectors
If your TV doesn’t have an HDMI or DVI input port, you can use color-coded
component video cables (Pr, Pb, and Y) for HD video signals. For audio, plug red
and white RCA connectors into the left/right audio input and output ports.
VIDEO OUT
S VIDEO
OPTICAL
POWER
TO TV
(VIDEO OUT)
L
NETWORK
HDMI
TO WALL
(VIDEO IN)
Pb
Pr
Y
+12V
DC
R
USB
AUDIO OUT
AT&T U-verse receiver output connectors
Component Input 1 Audio Input 1
Optical Input
3S-Video
If your TV has an S-Video port, you can connect your receiver to your TV using
an S-Video cable. For audio, you can use RCA cables or plug a single optical
cable into the optical ports.
AT&T U-verse receiver output connector
Input connectors on rear of TV
Input connector on rear of TV
HDMI Input 1
NOTE: Your hardware may be slightly different than pictured.
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pg_26_UVE384_PS_Starter_Guide_Round 6 pg_27_UVE384_PS_Starter_Guide_Round 6
Watch Help On Demand—tune to Channel 
Get more out of your AT&T U-verse® service: Watch Help On Demand videos about
these topics on Channel 411,the Help Channel,or at att.com/uversevideos.
AT&T U-verse introduction
• Introduction to AT&T U-verse
• See how U-verse TV works!
• AT&T U-verse VoiceSM
Help with AT&T U-verse
service issues
• Remote control issues
• No picture
• No service—gear or cog error
• No service—red X or other error message
• Email issues
• Sound issues
• Picture quality issues—aspect ratio/HD
settings
• Picture freezing
• Wireless connectivity—issues with a PC
• Wireless connectivity—issues with a Mac®
• Voice issues
Understanding my AT&T U-verse bill
• AT&T U-verse billing
• AT&T U-verse online services &
paperless billing
AT&T U-verse digital video recorder
(DVR) & remote control
• How to use your DVR
• How to program your remote control
• Moving your AT&T U-verse equipment
• Equipment overview
• Remote control overview
• Total Home DVR®
• Remote control issues
AT&T U-verse features
• AT&T U-bar
• AT&T YP.com TV
• Games
• Public Education & Government
programming
• Media Share
• AT&T U-verse Multiview
AT&T U-verse how-to’s
• How to program your remote control
• How to use your DVR
• How to change channels
• How to use Program Guide
• How to use Picture-in-Picture
• How to use Search
• How to use Parental Locks
• How to use widescreen
• How to create favorite channels
• How to hide channels
• How to change languages
• How to record programs
• How to schedule recordings
• How to record series
• How to view recorded programs
• How to delete or cancel recordings
• How to use Web remote access
• How to order On Demand programs
• How to order PPV
• How to search for On Demand
programs
Internet & email
• Email issues
• Wireless connectivity—
issues with a PC
• Wireless connectivity—
issues with a Mac
AT&T U-verse Voice
• Voice issues
• AT&T U-verse MessagingSM
• AT&T U-verse Voice
Where’s my AT&T U-verse tech?
• Where’s my tech?
Find answers 24/7:a.com/uversesupport 27
Mac® OS X users: You may need to enter the “$” character on the Wireless Network Key
(for example, $0690735510). For directions on connecting Mac computers via USB cable, visit
att.com/wifisupport.
Connect more computers to your wireless
home network
You can connect more computers by Ethernet
or wirelessly.
>Connect an Ethernet cable from any available
Ethernet port on the residential/wireless gateway
to your computer’s Ethernet port
> Connect wirelessly with a wireless-enabled
notebook or a computer with an 802.11b/g wireless
network adapter installed
NOTE: You will need to use your 10-digit Wireless
Network Key code. (See illustration above.)
If your PC does not have built-in wireless capability
Install and configure your wireless adapter according to the manufacturer’s instructions.
Enter the network name—it’s the word “2WIRE” (in all capital letters), followed by
the last three digits of the gateway serial number (for example, 2WIRE079)—and the
encryption code or Wireless Network Key. (See the illustration above for the Wireless
Network Key location.)
Assure reliable security for your wireless
home network
The 10-digit number printed inside brackets on your residential/wireless gateway is
the encryption code (“pass key” or “Wireless Network Key”) needed to connect your
computers to the gateway. WPA (Wi-Fi Protected Access) is the underlying security
technology for the Wi-Fi (802.11b/g) standard on the residential/wireless gateway.
Location of
your gateway’s
10-digit Wireless
Network Key code
AT&T U-verse
High Speed Internet
Ethernet cable
Mac and Macintosh are registered trademarks of Apple Inc.
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quick resolution
guide
SN: 210811000079
Assembly Number 4200-001058-000
LD
REV:48
For Advanced Configuration:
http://192.168.1.254
System Password: 1534418033
Mac Address: 00217C3C79F0
Wireless Network Key: 0690735510
Wireless Network Key: 0690735510
SN: 210811000079
Assembly Number 4200-001058-000
LD
REV:48
For Advanced Configuration:
http://192.168.1.254
System Password: 1534418033
Mac Address: 00217C3C79F0
Wireless Network Key: 0690735510

pg_28_UVE384_PS_Starter_Guide_Round 6 pg_29_UVE384_PS_Starter_Guide_Round 6
Create sub account voice mailboxes online
Create up to eight sub account mailboxes, one for everyone in the family—
each with a unique PIN and greeting and notification options.
1Go to att.com/myatt,select AT&T U-verse, and enter your AT&T U-verse member
ID (email address) and password
2On the Account Overview page, click on Home Phone
3On the Home Phone Service page, click on Manage Features
4Go to the Voicemail Settings tab and select Voicemail Setup and follow
instructions to create voicemail sub accounts
Change your PIN (personal identification number)
See page 17 for details.
Get fast, affordable tech support
AT&T ConnecTech® offers installation, setup, and tech support for your wireless network,
regardless of your service provider or product manufacturer. Call 1.800.270.5103 to find
out more. Plus, get a complimentary PC health check! Visit pccheck.att.com.
AT&T U-verse VoiceSM
See the complete AT&T U-verse TV, High Speed
Internet, and Voice Features Guides and more user
guides at a.com/userguides.
Here are other ways you can quickly learn more:
>Tune to video tutorials on Help Channel 411
>View your channel guide at att.com/channellineup
>Click att.com/uversesupport
>Chat support.att.com/chat
>Call 1.800.288.2020, then say “Order AT&T U-verse services,” “Pay my bill,”
or “AT&T U-verse technical support”
>For current programming, visit att.net/uverseonline
>Click att.com/uverse/newcustomer
>Click att.com/wifisupport
>Click pccheck.att.com for ConnecTech
>Sign up for free paperless billing at att.com/Ugreen or call 1.800.288.2020
Esta práctica guía rápida también está en español en att.com/u-verseguias
(en inglés). Para ver videos útiles en español por Internet, visite
att.com/videosenespanol.
More resources
Visit for news, tips, and AT&T Support Community discussions:
facebook.com/uverse youtube.com/att
twitter.com/att att.com/uversecommunity
Visit Geing Started for online help!
Click att.com/startuverse to access step-by-step guidance and how-to tips at
our Getting Started page online. NOTE: AT&T U-verse online Help On Demand
videos require Windows Media® Player.
Questions?
Get answers 24/7 at att.com/uversesupport or chat live with an AT&T
representative. Or, download and install our free Troubleshoot & Resolve tool
at att.com/troubleshoot to manage your U-verse service online.
Sign up for free paperless billing! Conveniently store and retrieve up to 12
months of bills online while reducing your risk of identity theft. Log in now to your
online account or go to att.com/Ugreen and select Stop Paper Bills.
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quick resolution
guide

BC_UVE384_PS_Starter_Guide_Round 6
ATT102410735-4 (4/12)
©2011–2012 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T
marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies.
Get answers /
a.com/uversesupport
or call ...