AT&T U-verse TV Operator's manual

AT T U-verse TV
AT T U-verse High Speed Internet
How to resolve problems with your
AT T U-verse TV, Internet, or Voice.
2 How to switch your TV screen setting
from standard to widescreen.
3 How to program your remote to
control up to four devices.
4 How to change your TV’s input
selection to match its video source.
5 How to assure maximum security
for your wireless home network.
6 How to connect more computers
to your wireless home network.
AT T U-verse VoiceSM
7 How to change a PIN (personal
identification number).
8 How to create sub account voice
mailboxes online.
9 How to link your wireless number
and your voice mailbox.
quick fix
your
guide
Quick solutions to common AT&T U-verseSM questions.
For additional tips and tricks, visit uverse.att.com/support.
7 How to change a PIN (personal
identification number).
1. Go to uversecentral.att.com.
2. Log in with your AT T U-verse email address (account ID)
and password.
3. Locate the AT&T U-verse Voice section.
4. Click Manage Message Settings.
5. Scroll to Voice Mailbox Preferences and click Change PIN.
8 How to create sub account
voice mailboxes online.
Create up to eight sub account mailboxes, one for everyone in the
family—each with a unique PIN, greeting, and notification options.
1. Go to uversecentral.att.com.
2. Log in with your AT T U-verse email address (account ID)
and password.
3. Click the Profile Management link.
4. Scroll down and click the Create Sub Accounts button.
5. Follow the instructions for setup.
9 How to link your wireless number
and your voice mailbox.
When you have Wireless from AT T, you can check your wireless
and home phone messages at the same time. To link up to two
wireless numbers:
1. Go to uversecentral.att.com.
2. Log in with your AT T U-verse email address (account ID)
and password.
3. Scroll down and locate the Setup Product section.
4. Click the Setup Wireless Voice Mail from AT&T link.
5. Follow the instructions for setup.
About linking wireless to your AT&T U-verse mailbox:
When you add a wireless number to your AT T U-verse MessagingSM voice mailbox,
it replaces your current wireless voice mailbox and any existing messages will be lost.
Prepaid service cannot be added to AT T U-verse Messaging. Landline and wireless
numbers must be within the same service area. The Social Security number or Tax ID
provided during setup must match the one on your wireless account. AT T U-verse
Messaging may not be fully compatible with all AT T wireless voice mail systems.
5 How to assure reliable security
for your wireless home network.
The 10-digit number printed inside brackets on the bottom of your
gateway is the encryption code (“pass key” or “Wireless Network
Key”) needed to connect your computers to the gateway. WPA (Wi-Fi
Protected Access) is the underlying security technology for the Wi-Fi
(802.11b/g) standard on the residential gateway.
AT T U-verse
High Speed Internet AT T U-verse Voice
My AT&T U-verse equipment
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remote control
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remote access
Customization
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Watch Help On Demand—tune to Channel 411.
Get more out of your AT T U-verse service: watch Help On Demand videos
about these topics on Channel 4 , the Help Channel.
NOTE: AT T U-verse online Help On Demand videos require Windows Media Player.
ATT91200639-2 (9/09)
NEW! Visit the User’s Corner for online help!
Click support.att.com/startuverse to access step-by-step guidance and
how-to tips at our online User’s Corner. Add it to your favorites by clicking on
Bookmark this Page in the upper right-hand corner of the Web page.
Sign up for free paperless billing! Conveniently store and retrieve up to 12
months of bills online while reducing your risk of identity theft. Log in now to
your online account or go to att.com/Ugreen and select Stop Paper Bills.
Call -800-ATT-2020 to reach your AT&T U-verse expert to get answers,
add new features, or ask for customer support.
©2009 AT T Intellectual Property. All rights reserved.
AT T and the AT T logo are trademarks of AT T Intellectual Property.
Mac and Macintosh are registered trademarks of Apple Inc.
Mac® OS X users: You may need to enter the “$” character on the
Wireless Network Key (for example, $4119627022). For directions on connecting Mac
Ɛsupport.att.com/startuverse and click Wireless
Connection under U-verse Internet
6 How to connect more computers
to your wireless home network.
You can connect more computers by Ethernet or wirelessly.
NOTE: You will need to use your 10-digit Wireless
Network Key code. (See illustration above.)
> Connect an Ethernet cable from any available
Ethernet port on the residential gateway to your
computer’s Ethernet port.
> Connect wirelessly with a wireless-enabled
notebook or a computer with an 802.11b/g
wireless network adapter installed.
If your PC does not have built-in wireless capability:
Install and configure your wireless adapter according to the manufacturer’s
instructions. Enter the network name—it’s the word “2WIRE” (in all capital letters),
followed by the last three digits of the gateway serial number (for example,
2WIRE079)—and the encryption code or Wireless Network Key. (See the illustration
above for the Wireless Network Key location.)
Ethernet cable
As se mbl y Nu mb er 4 200 -0 01 05 8-0 00
LD
RE V: 48
F o r A d v a n c e d Co n f i g u r a t i o n :
h t t p : / / 1 9 2 . 1 6 8 . 1 . 2 5 4
S y s t e m P a s s w o r d : 15 3 4 4 1 8 0 3 3
M a c A d d r e s s : 00 2 1 7 C 3 C 7 9 F 0
W i r e l e s s N e t w o r k Ke y : 0 6 9 0 7 3 5 5 1 0
W i r e l e s s N e t w o r k Ke y : 0 6 9 0 7 3 5 5 1 0
W i r e l e s s N e t w o r k Ke y : 0 6 9 0 7 3 5 5 1 0
SN : 2 10 8 11 000 07 9
Assembly Number 4200-001058-000
LD
RE V: 4 8
Location of
your gateway’s
10-digit Wireless
Network Key code

4 How to change your TV’s input selection
to match its video source.
If you’re unable to see TV programs on your screen, first try pressing
the TV/VIDEO button on your remote control to change from Video 1
to Video 2 or Video 3. These separate video inputs (Video 1, Video 2, and
Video 3) must match the incoming video source—the receiver, DVD
player, or other device connected to the TV. If this doesn’t solve the
problem, depending on how your devices are connected, it may be that
the TV’s input selection does not correspond to the input of the AT T
U-verse TV receiver. S two xampl s of how to conn ct th AT&T
U-v rs HD-r ady r c iv r to your HDTV s t b low.
Check how your devices are connected to the TV.
Every TV is different in the way
the ports are configured on the
back of the TV and in the way the
menus are presented on the TV
screen. Most devices have ports
that require one or more of the
cables shown at right. The
manuals for your devices will
have specific directions.
To connect your AT T U-verse
HD-ready receiver to your HDTV set, the connection is generally HDMI
to HDMI (the highest quality video/audio connection). You can also use
color-coded component RCA cables (some HDTV sets do not have an
HDMI port) that output audio/video signals from the receiver and plug
into matching audio/video RCA inputs on the back of your HDTV set.
(VIDEO OUT)
How to resolve problems with your AT T
U-verse TV, Internet, or Voice services.
When you’re having trouble with your AT T U-verse TV, Internet, or
Voice services, try resetting your TV receiver or residential gateway by
unplugging it from the power outlet in the wall.
NOTE: Unplugging the TV receiver or residential gateway will interrupt any
recordings in progress.
If the trouble is with only one TV:
1. Turn off the receiver connected to that TV and unplug it.
2. Wait at least two minutes before plugging the receiver back in.
Turn it on and retry what you wanted to do.
If the trouble is with more than one TV, or with Internet or Voice service:
1. Unplug the residential gateway from the power source. (See
illustration below solution 5.)
2. Wait at least two minutes, then plug the residential gateway back in
and retry what you wanted to do.
2 How to switch your TV screen setting
from standard to widescreen.
Aspect ratio is the relationship of the screen’s width to its height.
Standard TVs have a 4:3 aspect ratio; widescreen and HDTVs are
16:9. The steps below show how to switch your AT T U-verse
receiver’s aspect ratio.
1. Press MENU on your remote control, then use the ARROWS to
select Options, then System Settings, and then Aspect Ratio.
2. Use UP/DOWN ARROWS to choose 4:3 Standard Definition,
Widescreen Standard Definition, 720p High Definition, or
080i High Definition depending on your needs, then press OK.
3. Use ARROWS to select Continue, and press OK.
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Check to see if the TV recognizes your video inputs correctly.
Many newer TVs have an auto-detection system that will automatically
detect everything that’s connected to the various ports on the back of
the TV. However, some TVs have to be configured manually.
To change the video input selection manually, press TV/VIDEO on your
remote control to locate the video input menu for your specific TV.
The video input menu screen above shows checkboxes next to devices
the TV is detecting. This menu must match the inputs on the back of
the TV where video components are connected in order to correspond
with Video 1, Video 2, or Video 3 on your remote control. Follow the
screen prompts to check/uncheck boxes for correct devices.
HDMI cable RCA cable Coaxial cable S-video cable
(VIDEO OUT)
Widescreen
Standard
Want more help? AT T U-verse User’s Corner has answers all in one place online at
support.att.com/startuverse, or call 1-800-288-2020 and say “U-verse Technical Support.”
Need more help? If you’re unable to add a device or want to learn about controlling
volume on all devices using your remote, visit support.att.com/startuverse and click User
Guides You can also check the remote’s user manual provided at installation, or watch Help
On Demand on TV: press MENU, select Help, then Help On Demand to see all program titles.
VIDEO OUT
S VIDEO
OPTICAL
POWER
TOTV
(VIDEO IN)
L
NETWORK
HDMI
TO WALL
(VIDEO OUT)
Pb
Pr
Y
+12V
DC
R
USB
AUDIO OUT
Pb
Pb
Y
Y
AT&T U-verse receiver output connectors
Pr
Pr
L
L
R
R
Input connectors on rear of TV
Component Input 1 Audio Input 1
Pr Pb Y L R
VIDEO OUT
S VIDEO
OPTICAL
POWER
TOTV
(VIDEO IN)
L
NETWORK
HDMI
TO WALL
(VIDEO OUT)
Pb
Pr
Y
+12V
DC
R
USB
AUDIO OUT
AT&T U-verse receiver output connector
Input connector on rear of TV
HDMI Input 1
Choose one of three easy ways to connect your AT T U-verse receiver to your TV.
1) HDMI Some HDTVs have a High-Definition
Multimedia Interface (HDMI) connector that
provides the digital and audio connection.
This is the easiest connection if your TV has
an HDMI input port. NOTE: If your HDTV
has an input port marked DVI (Digital Visual
Interface), you will need an HDMI-to-DVI
adapter and separate component RCA audio
connectors like those shown at right.
2) Color-Coded Component
Connectors If your TV
doesn’t have an HDMI
or DVI input port, you can
use color-coded component
video cables (Pr, Pb, and Y)
for HD video signals.
For audio, plug red and
white RCA connectors
into the left/right audio
input and output ports.
Optical Input
3) S-Video
If your TV has an
S-Video port, you
can connect your
receiver to your TV
using an S-Video
cable. For audio,
you can use RCA
cables or plug a
single optical cable
into the optical
ports.
3 How to program your remote to control
up to four devices.
During installation, the AT&T button was
set up to control your AT T U-verse
HD-ready receiver. You can also control
a TV plus up to two other devices such
as a DVD player, stereo receiver, or home
theater in a box by programming the
TV, DVD, and AUX mode buttons. Once
the devices are programmed, you simply
press the corresponding mode key on the
remote to control that device.
NOTE: The instructions below don’t require you to enter a manufacturer’s device
code because most codes are stored in the AT T U-verse remote’s memory. If you’re
unable to add a device, or want to learn about advanced features like reassigning
mode buttons, refer to the remote’s manual provided at installation. For more info,
visit support.att.com/userguides.
How to assign devices to TV-DVD-AUX mode buttons:
1. Turn on the device you want to program.
2. Choose a mode button (TV, DVD, or AUX) on your remote that will be
assigned to the device. Aim your remote at the device while pressing and
holding that mode button. Press OK, then release both buttons.
3. After all mode buttons flash twice indicating your remote is ready to
program, enter 9 2 2 on the number keypad. The previously selected
mode button will flash twice.
> You have 10 seconds to enter this programming code (9 2 2)
or all the mode buttons will flash once, indicating that the remote
control has exited programming mode. If this happens, just start over.
4. If you’re assigning the device to the TV or DVD mode button,
press and release PLAY. Press FF repeatedly until device turns off.
If you’re setting up the AUX button, press PLAY, then press for VCR,
2 for stereo receiver/tuner, 3 for amplifier, or 4 for home theater in a
box. AUX will flash twice, indicating correct entry. Press FF repeatedly
until device turns off.
5. Press ENTER to save the settings.
6. The TV, DVD, or AUX mode button you programmed will flash three
times to indicate that the programming has successfully completed.
7. To test it, press the TV, DVD, or AUX mode button you assigned to the
device, then press the POWER button to turn the device on and off.