ATEN ALTUSEN SN0108 User manual

Serial over the NETTM
SN0108 / SN0116
User Manual
Enterprise KVM Solutions by ATEN
2004-12-15

FCC Information
This is an FCC Class A product. In a domestic environment this product may cause
radiointerferenceinwhichcasetheusermayberequiredtotakeadequatemeasures.
This equipment has been tested and found to comply with the limits for a Class
Adigital device,pursuant toPart 15of theFCC Rules.Theselimitsaredesigned
to provide reasonable protection against harmful interference when the equip-
ment is operated in a commercial environment. This equipment generates, uses
and can radiate radio frequency energy and, if not installed and used in
accordancewiththeinstructionmanual,maycauseharmfulinterferencetoradio
communications. Operation of this equipment in a residential area is likely to
cause harmful interference in which case the user will be required to correct the
interference at his own expense.
© Copyright 2004 ALTUSEN®PAPE-0241-1AX
All brand names and trademarks are the registered property of their respective owners.
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Package Contents
The complete SN0108 / SN0116 package consists of:
M1 SN0108 or SN0116
M1 RJ-45 (F) to DB-9 (M) Adapter
M8 RJ-45 (F) to DB-9 (F) Adapters (SN0108); or
16 RJ-45 (F) to DB-9 (F) Adapters (SN0116)
M1PowerCord
M1SoftwareCD
M1 Rack Mount Kit (Brackets and Phillips head hex M3 x 8 screws)
M4 Foot Pads
M1 User Manual*
M1 Quick start guide
M1 Warranty Registration card
Check to make sure that all of the components are present and in good order.
If anything is missing, or was damaged in shipping, contact your dealer.
Read this manual thoroughly and follow the installation and operation
procedures carefully to prevent any damage to the switch or to any other
devices on the SN0108 / SN0116 installation.
*Features may have been added to the SN0108 / SN0116 since this manual
was written. Please visit our website to download the latest version of this
manual.
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Contents
Chapter 1
Introduction
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Chapter 2
Hardware Setup
SN0108 / SN0116 Front Panel . . . . . . . . . . . . . . . . . . . . . . 5
SN0108 / SN0116 Rear Panel . . . . . . . . . . . . . . . . . . . . . . . 6
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Before you Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
PC Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Sun Fire V100 Server Installation . . . . . . . . . . . . . . . . . . 9
Chapter 3
Browser Operation
Logging In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
The SN0108 / SN0116 Main Screen . . . . . . . . . . . . . . . . 12
Configuration and Control . . . . . . . . . . . . . . . . . . . . . . . 14
Telnet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Chapter 4
Administration
Working Environment Configuration . . . . . . . . . . . . . . . . . . 21
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
RADIUS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
OOBC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Date / Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Logout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Device Management Configuration . . . . . . . . . . . . . . . . . . . 30
Port Config . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
User Management . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Session Info . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Sys Info . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
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Chapter 5
Out of Band Operation
Direct Terminal Connection (HyperTerminal) . . . . . . . . . . . . . 39
HyperTerminal Setup . . . . . . . . . . . . . . . . . . . . . . . . 39
Logging In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Indirect Terminal Connection (HyperTerminal) . . . . . . . . . . . . 43
Connection Setup . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Final Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Logging In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Direct Dial In Connection (PPP) . . . . . . . . . . . . . . . . . . . . 46
Connection Setup . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Finishing Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Logging In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Indirect Dial In Connection (PPP) . . . . . . . . . . . . . . . . . . . 50
Connection Setup . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Final Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Logging In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Telnet Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Logging In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
SSH Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
With a Terminal Session (Linux): . . . . . . . . . . . . . . . . . 53
With a Third Party Utility (Windows): . . . . . . . . . . . . . . . 54
Appendix
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Administrator Login Failure . . . . . . . . . . . . . . . . . . . . . . . 56
IP Address Determination . . . . . . . . . . . . . . . . . . . . . . . . 57
Stacking and Mounting . . . . . . . . . . . . . . . . . . . . . . . . . 60
Stacking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Rack Mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
RJ45 to DB9 Pin Assignments . . . . . . . . . . . . . . . . . . . . . 61
DCE Connection . . . . . . . . . . . . . . . . . . . . . . . . . . 61
DTE Connection . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
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About This Manual
This User Manual is provided to help you get the most from your SN0108 /
SN0116 system. It covers all aspects of installation, configuration and
operation. An overview of the information found in the manual is provided
below.
Overview
Chapter 1, Introduction, introduces you to the SN0108 / SN0116 System.
Its purpose, features and benefits are described.
Chapter 2, Hardware Setup, shows the SN0108 / SN0116’s front and rear
components, and provides step-by-step instructions for setting up your
installation.
Chapter 3, Browser Operation, details all of the concepts and procedures
involved in the day-to-day browser operation of your SN0108 / SN0116
installation.
Chapter 4, Administration, explains the administrative procedures that are
employed to configure the SN0108 / SN0116’s working environment.
Chapter 5, Out of Band Operation, describes how to set up the various
serial port methods that can be used to access the SN0108 / SN0116 when the
network is unavailable.
An Appendix at the end of the manual providestechnical and other important
information regarding the SN0108 / SN0116.
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Conventions
This manual uses the following conventions:
Courier Indicates text that you should key in.
[ ] Indicates keys you should press. For example, [Enter] means
to press the Enter key. If keys need to be chorded, they
appear together in the same bracket with a plus sign between
them: [Ctrl+Alt].
1. Numbered lists represent procedures with sequential steps.
MBullet lists provide information
>Indicates selecting an option on a menu. For example, Start >
Run means to open the Start menu, and then select Run.
Indicates critical information.
Getting Help
For additional help, advice, and information, ALTUSEN provides several
support options. If you need to contact ALTUSEN technical support with a
problem, please have the following information ready beforehand:
MProduct model number, serial number, and date of purchase.
MYour computer configuration, including operating system, revision level,
expansion cards, and software.
MAny error messages displayed at the time the error occurred.
MThe sequence of operations that led up to the error.
MAny other information you feel may be of help.
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ALTUSEN Technical Support
North America Technical
Phone Support Registered ALTUSEN product owners are entitled to telephone technical support. Call the ALTUSEN
Technical Support Center: 949-453-8885.
International Technical
Phone Support 1. Contact your local dealer. 2. Call the ALTUSEN Technical Support Center:
(886-2) 8692-6959.
Email Support Email your questions and concerns to:
[email protected]
Online Troubleshooting The ALTUSEN support website:
http://www.altusen.com/support
provides online troubleshooting that describes the
most commonly encountered problems and offers
possible solutions to them.
Online Documentation User Manuals are available electronically at the
ALTUSEN support website:
http://www.altusen.com/support
Software Updates Download the latest drivers and firmware for your
product from the ALTUSEN support website:
http://www.altusen.com/support
Product Information
For information about all of ALTUSEN’s products and how they can help
you connect without limits, visit ALTUSEN on the web.
ALTUSEN Authorized Resellers
ALTUSEN provides the following ways to find an authorized reseller in your
area:
MIn the United States of America, call: 866-ALTUSEN (258-8736)
MIn Canada and South America, call: 949-453-8885
MIn all other locations, call: 886-2-8692-6789
MVisit ALTUSEN on the web at http://www.altusen.com for a list of
locations and telephone numbers
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Chapter 1.
Introduction
Overview
The SN0108 / SN0116 Serial over the NET™is a control unit that provides
remote serial access to up to eight (SN0108) or 16 (SN0116) servers or other
serial IT devices (hubs, routers, power management devices, etc.), via a
TCP/IP connection. Up to eight (SN0108) or 16 (SN0116) Users can log in at
the same time from any computer connected to the Internet, whether down
the hall, or half way around the world. Each is able to control a separate port
so that eight attached devices can be accessed at the same time.
The SN0108 / SN0116 can work in tandem with other remote management
products - such as the Altusen PN9108 Power over the NET™remote power
management system to provide convenient, reliable, and effective, remote
data center device management.
Installation is fast and easy: plugging cables into their appropriate ports is all
that is entailed. A choice of browser based GUI, Telnet (SSH), and VT-100
console terminal sessions make configuration and operation smooth and
convenient.
Remote
SN0108
TCP/IP
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The SN0108 / SN0116’s firmware is upgradeable over the Net, so you can
stay current with the latest improvements simply by downloading updates
from our website. With its advanced features and ease of operation, the
SN0108 / SN0116 is the most convenient, most reliable, and most cost
effective way to obtain access to your remote, serially connected, IT products.
Requirements
MSun’s Java 2 JRE 1.4 or higher must be installed on your computer. Java is
available for free download from the Sun Java website: http://java.sun.com
MThe devices that connect to the SN0108 / SN0116 must support RS-232
terminal operations.
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Features
MComplete Remote Serial Management: Remote serial access over the Internet
for up to 8 (SN0108) or 16 (SN0116) servers or other serial IT devices
MSecure: Multi level secure user login; user authentication; port-specific
access rights
MEasy Setup: Plugging cables into their ports is all it takes
MNetwork Access: Convenient browser access with an intuitive GUI; Telnet
client access; and Terminal emulation access
MDial in Modem Access: Using serial applications (such as Hyperterminal),
or IP applications (such as Telnet)
MDirect Port Addressing: Sessions may be established directly to any Serial
over IP port using SSH
MDirect terminal attachment
MHardware and software flow control
MSurge protection
MHot-pluggable - Add and remove servers without rebooting
MRack mountable in 1U system rack
MSun Ready: Hardware break suppression ensures uninterrupted operation
of your Solaris server
MSupports TCP/IP, UDP/IP, Telnet, SSH, SSL and PPP
MConsole port automatically detects and adjusts to incoming protocol
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Notes:
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Chapter 2.
Hardware Setup
SN0108 / SN0116 Front Panel
1Port LEDs A Port LED lights to indicate the device attached to its
corresponding port is online. The LED flashes when
data is being transmitted through its corresponding port.
2Reset Switch Pressing and holding this switch in for less than three
seconds performs a system reset. Pressing and
holding this switch in for more than three seconds
returns its settings to their default status.
3Data Speed
LED The LED lights ORANGE to indicate a 10 Mbps data transmission speed. It lights GREEN to indicate a 100
Mbps data transmission speed.
4Link LED Flashes GREEN to indicate that a Client program is
accessing the device.
5Power LED Lights when the SN0108 is powered up and ready to
operate.
12345
12345
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SN0108 / SN0116 Rear Panel
1Power Socket The power cable from the AC source plugs in here.
2Power Switch This standard rocker switch powers the SN0108 /
SN0116 on and off.
3LAN Port The Ethernet cable that connects the SN0108 /
SN0116 to the Internet plugs in here.
4Serial Ports MThe cables that connect to your servers or other
serial devices via the RJ45 to DB-9 adapters plug in
here (see the installation diagram on p. 8).
MUse the RJ45 to Female DB-9 adapters to connect to
the computers’ serial ports. Use the RJ45 to Male
DB-9 adapter to connect to a modem for OOB
operation (see p. 39 for OOB operation details).
23 41
23 41
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Installation
Before you Begin
PC Installation
Refer to the Installation Diagram on p. 8 (the numbers in the diagram
correspond to the numbers of the steps), as you do the following:PC
installation
1. For each server or serial device, plug one of the RJ45 to DB-9 female
adapters that came with this package into its serial port.
2. Use standard Ethernet cable to connect any available port on the SN0108 /
SN0116’s rear panel to the adapter.
3. If you choose to install a serial modem for OOB operation (see p. 39), use
standard Ethernet cable to connect any available port on the SN0108 /
SN0116’s rear panel to the DB-9 male adapter that came with this
package, then plug the adapter into the modem’s serial port.
Note: This step is optional.
4. Plug the cable that connects the SN0108 / SN0116 to the network or the
Internet into its LAN port.
5. Use the AC power cord provided with this package to connect the
SN0108 / SN0116’s Power Socket to an AC power source.
After you have finished connecting all the cables, you can turn on the
SN0108 / SN0116.
To prevent damage to your equipment, make sure that all devices
on the installation are properly grounded.
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5
21
4
3
Male Adapter
Modem
Female Adapter
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Sun Fire V100 Server Installation
For each Sun Fire V100 server you wish to install, refer to the Installation
Diagram on p. 10 (the numbers in the diagram correspond to the numbers of
the steps), as you do the following:
1. Use standard Ethernet cable to connect any available port on the SN0108 /
SN0116’s rear panel to an RJ45 male adapter.
2. Use standard Ethernet cable to connect the V100’s LAN port to an RJ45
female adapter.
3. Connect the male and female RJ45 adapters.
Note: If you choose to install a serial modem for OOB operation, (see p.
39), refer to step 3 of the PC installation procedure.
4. Plug the cable that connects the SN0108 / SN0116 to the network or the
Internet into its LAN port.
5. Use the AC power cord provided with this package to connect the
SN0108 / SN0116’s Power Socket to an AC power source.
After you have finished connecting all the cables, you can turn on the
SN0108 / SN0116.
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5
3
1
4
2
Male Adapter Female Adapter
SunFire
V100
Server
2004-12-15
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Chapter 3.
Browser Operation
Logging In
SN0108 / SN0116 operation is Internet browser based. To begin:
1. Open your browser and specify the IP address of the SN0108 / SN0116
you want to access in the browser’s URL location bar.
Note: 1. Get the IP address from the SN0108 / SN0116 administrator.
2. If you are the administrator, and are logging in for the first
time, the various ways to determine the SN0108 / SN0116’s IP
address are described in the Appendix on p. 57.
2. A Security Alert dialog box appears. Accept the certificate.
3. A login dialog box, like the one below, appears:
4. Provide a valid Username and Password (set up by the administrator),
then Click Login to continue.
Note: If you are the administrator, and are logging in for the first time,
use the default Username: administrator; and the default
Password: password. For security purposes, we strongly
recommend you remove these and give yourself a unique
Username and Password (see Administrator, p. 22).
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The SN0108 / SN0116 Main Screen
After you have successfully logged in, the Main Screen appears:
MExcept for the Logout icon, the icons arranged horizontally across the top
are only enabled for the administrator. Administrative functions are
explained in Chapter 4. Be sure to click the Logout icon when you end
your session.
MThe bar along the left side is used to configure and control access to each
of the SN0108 / SN0116’s COM ports. The functions of each of the
buttons are described in the following table:
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