ATEN CS1964 User manual

CS1964
4-Port USB 3.0 4K DisplayPort
Triple Display KVM™ Switch
User Manual

CS1964 User Manual
ii
Compliance Statements
FEDERAL COMMUNICATIONS COMMISSION INTERFERENCE
STATEMENT
This equipment has been tested and found to comply with the limits for a Class
A digital device, pursuant to Part 15 of the FCC ules. These limits are
designed to provide reasonable protection against harmful interference when
the equipment is operated in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy and, if not installed and
used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a
residential area is likely to cause harmful interference in which case the user
will be required to correct the interference at his own expense.
The device complies with Part 15 of the FCC ules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference,
and (2) this device must accept any interference received, including
interference that may cause undesired operation.
FCC Caution
Any changes or modifications not expressly approved by the party responsible
for compliance could void the user's authority to operate this equipment.
Warning
Operation of this equipment in a residential environment could cause radio
interference.
Achtung
Der Gebrauch dieses Geräts in Wohnumgebung kann Funkstörungen
verursachen.
KCC Statement

CS1964 User Manual
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Industr Canada Statement
This Class A digital apparatus complies with Canadian ICES-003.
HDMI Trademark Statement
The terms HDMI, HDMI High-Definition Multimedia Interface, and the
HDMI Logo are trademarks or registered trademarks of HDMI Licensing
Administrator, Inc.
RoHS
This product is oHS compliant.

CS1964 User Manual
iv
User Information
Online Registration
Be sure to register your product at our online support center:
Telephone Support
For telephone support, call this number:
User Notice
All information, documentation, and specifications contained in this manual
are subject to change without prior notification by the manufacturer. The
manufacturer makes no representations or warranties, either expressed or
implied, with respect to the contents hereof and specifically disclaims any
warranties as to merchantability or fitness for any particular purpose. Any of
the manufacturer's software described in this manual is sold or licensed as is.
Should the programs prove defective following their purchase, the buyer (and
not the manufacturer, its distributor, or its dealer), assumes the entire cost of all
necessary servicing, repair and any incidental or consequential damages
resulting from any defect in the software.
The manufacturer of this system is not responsible for any radio and/or TV
interference caused by unauthorized modifications to this device. It is the
responsibility of the user to correct such interference.
The manufacturer is not responsible for any damage incurred in the operation
of this system if the correct operational voltage setting was not selected prior
to operation. PLEASE VE IFY THAT THE VOLTAGE SETTING IS
CO ECT BEFO E USE.
International http://eservice.aten.com
International 6-2- 692-6959
China 6-400- 10-0- 10
Japan 1-3-5615-5 11
Korea 2-2-467-67 9
North America 1- -999-ATEN ext 49
1-949-42 -1111

CS1964 User Manual
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Product Information
For information about all ATEN products and how they can help you connect
without limits, visit ATEN on the Web or contact an ATEN Authorized
eseller. Visit ATEN on the Web for a list of locations and telephone numbers:
International http://www.aten.com

CS1964 User Manual
vi
Package Contents
Check to make sure that all the components are in working order. If you
encounter any problem, please contact your dealer.
The package consists of:
1 4-Port USB3.0 4K DisplayPort Triple Display KVMP
™
Switch
6 DisplayPort 1.2 cables
*
(Certified)
2 USB 3.0 A-to-B cables
2 speaker cables
2 microphone cables
1 power adapter
1 user instructions
Note: 4K video resolution needs the high quality DisplayPort Cable.

CS1964 User Manual
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Contents
Compliance Statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
User Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv
Online Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv
User Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv
Product Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi
Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
About this Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix
Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x
1. Introduction
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Computers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Operating Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
LED Status Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Buzzer Behavior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
2. ardware Setup
Cable Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Installation Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Hex-Display (DCC Mode) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Hex-Display Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
3. Basic Operation
Port Switching . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Manual Switching . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Mouse Switching . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Hotkey Switching. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
RS-232 Commands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Hot Plugging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Powering Off and Restarting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Port ID Numbering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Alternative Manual Port Selection Settings. . . . . . . . . . . . . . . . . . . . . . . . 19
4. otkey Operation
Hotkey Port Switching. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Cycling Through the Ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Going Directly to a Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

CS1964 User Manual
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Auto Scanning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Hotkey Setting Mode (HSM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Invoking HSM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Alternate HSM Invocation Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Alternate Port Switching Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Keyboard Operating Platform . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
List Switch Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
USB Reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Buzzer Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Hotkey Port Switching. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Firmware Upgrade Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Restore Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Keyboard Emulation Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Mouse Emulation Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Mouse Port Switching . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
N-Key Rollover Keyboard Supporting Function . . . . . . . . . . . . . . . . . 30
HSM Summary Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
5. Keyboard Emulation
Mac Keyboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
6. The Firmware Upgrade Utility
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Starting the Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Upgrade Succeeded . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Upgrade Failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
7. Appendix
Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
ATEN Standard Warranty Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

CS1964 User Manual
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About this Manual
This User Manual is provided to help you get the most from your CS1964 unit.
It covers all aspects of installation, configuration and operation. An overview
of the information found in the manual is provided below.
Chapter 1, Introduction, introduces you to the CS1964. Its purpose,
features and benefits are presented, and its front, side, and back panel
components are described.
Chapter 2, ardware Setup, describes how to set up your installation. The
necessary steps are provided.
Chapter 3, Basic Operation, explains the fundamental concepts involved
in operating the CS1964.
Chapter 4, otkey Operation, details all of the concepts and procedures
involved in the Hotkey operation of your CS1964 installation.
Chapter 5, Keyboard Emulation, provides tables that list the PC to Mac
keyboard emulation mappings.
Chapter 6, The Firmware Upgrade Utility, explains how to use the
CS1964's firmware with the latest available versions.
Appendix, which provides specifications and other technical information
regarding the CS1964.
Note:
ead this manual thoroughly and follow the installation and operation
procedures carefully to prevent any damage to the unit or any connected
devices.
The product may be updated with features and functions added, improved
or removed since the release of this manual. For an up-to-date user
manual, visit http://www.aten.com/global/en/

CS1964 User Manual
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Conventions
This manual uses the following conventions:
Monospaced Indicates text that you should key in.
[ ] Indicates keys you should press. For example, [Enter] means to
press the Enter key. If keys need to be chorded, they appear
together in the same bracket with a plus sign between them:
[Ctrl+Alt].
1. Numbered lists represent procedures with sequential steps.
♦Bullet lists provide information, but do not involve sequential steps.
>Indicates selecting the option (on a menu or dialog box, for
example), that comes next. For example, Start > Run means to
open the Start menu, and then select Run.
Indicates critical information.