Audio Authority Series 1500 Manual

OPERATOR GUIDE
Tips
• Speak naturally into the microphone at a distance of about two inches
• Touch keys with the pad of your nger
• Press MIRROR to view yourself (2-way video only) – to aim camera, adjust display tilt
Lane Key Lights
RED (ashing rapidly) = Customer CALLING for service
GREEN = Customer in 2-WAY contact with your counter station
RED = Customer in 2-WAY contact with another counter station
GREEN (blinking slowly) = Customer placed on HOLD from your counter station
RED (blinking slowly) = Customer placed on HOLD from another counter station
GREEN (ashing rapidly) = Monitoring transaction on another counter station (Master Teller)
Counter Station
• To contact a customer calling . . . . . . . . . . Touch LANE key
• To place a customer on HOLD . . . . . . . . . .Touch the HOLD key
• To contact a customer on hold . . . . . . . . . .Touch the LANE key
• To end contact with customer . . . . . . . . . . Touch the active LANE key
• To cancel hold and end contact . . . . . . . . . Touch the LANE key twice
• To talk over a customer . . . . . . . . . . . . . Touch and hold the active LANE key
• To adjust incoming volume . . . . . . . . . . . .Touch VOLUME UP or VOLUME DOWN key
• To enter/exit PRIVACY (headset) mode . . . . . Touch the PRIVACY key
• To activate remote relay . . . . . . . . . . . . . See installer or administrator for instructions
Adjust Counter Station Handset Volume (1500AH or 1503B) or Headset Volume (e.g. 1542S)
• In SETUP MODE, touch PRIVACY and press VOLUME UP or DOWN
• If further volume adjustment is needed (handset transmit or receive) contact your tech support provider
Series 1500
Intercom Counter Stations

Wireless Headset
• To use a wireless headset, touch PRIVACY, activate the headset, and select the ashing lane key
• If the headset is your preferred method of operation, leave privacy on
• To increase headset battery life, deactivate the headset between customer interactions
Handset
• To answer a call, pick up the handset and touch the rapidly ashing lane key
• To place a customer on hold, touch HOLD
• To speak to a customer on hold, pick up the handset and touch the lane key
Counter Station Video
• To adjust outside camera on selected lane . . .Touch CAMERA UP or CAMERA DOWN key
• To view yourself (to aim camera). . . . . . . . .Touch MIRROR key (30 second time-out)
• To view outgoing video program . . . . . . . . .Hold MIRROR key 3 seconds (no lane selected)
• To pause lane camera scrolling . . . . . . . . .Touch HOLD key (no lane selected)
• To view next lane camera . . . . . . . . . . . .Touch CAMERA UP key (no lane selected)
• To view previous lane camera . . . . . . . . . .Touch CAMERA DOWN key (no lane selected)
Adjust Ringtones and Ringer Volume
• Touch and hold the SETUP key until lights next to CAMERA and VOLUME keys blink
• Touch CAMERA UP and DOWN to select one of 16 ringtones
• Touch VOLUME UP and DOWN to set ringer volume
2048 Mercer Road, Lexington, KY 40511 • 800-322-8346 • 859-233-4599
Fax: [phone] • www.audioauthority.com • [e-mail]
752-487
20230727