Austa AU-1P20002G-230-EU User manual

AU-1P20002G-230-EU
AU-1P20002G-208/240-US
SAA
152167
Installation and Operation Manual
Email: [e-mail]
Web: https://www.austasolar.com/

CONTENTS
COMPANY PROFILE
1. INTRODUCTION
1.1 Prefix
1.2 Grid-tied PV System
1.3 How to Use This Manual
1.4 Label
2. SAFETY INSTRUCTION
3. FCC COMPLIANCE
4. INSTALLATION
Parts Included
Other Parts and Tools Required
Lightning Surge Suppression
Installation Procedure
Step 1 - Install the AC Branch Circuit Junction Box
Step 2 - Attach the AU-1P20002G to the Racking
Step 3 - Connect the AU-1P20002G Wiring Harnesses
Step 4- Ground the System
Step 5 - Complete the connection map and
connect the PV Modules
5. COMMISSIONING
6. OPERATING INSTRUCTIONS
7. TROUBLRSHOOTING MAINTENANCE
8. SPECIFICATION
9. WARRANTY AND PRODUCTION INFORMATION
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COMPANY PROFILE
AUSTA SOLAR is a high-tech subsidiary company under OSDA
Group, who started solar panel factory since 2009 located in
Ningbo,China,including 6GW solar module production capacity.
AUSTA SOLAR started inverter R&D research in 2013. Our inverter
technology was original from Germany inverter expert which was
founded in 1993.We are always committed to the
research,development,production and marketing of solar inverters
and continue to pursue technological innovation.
Our main products are on grid inverter, microinverter, hybrid inverter,
off grid inverter as well as several types of solar battery storage
solutions etc. We devote our full energies to optimizing your
residential,C&I rooftops by using the best matched inverters and
panels. Our solutions have been involved into many different
scenarios such as on grid,off grid,hybrid and mini grid
applications.Till now,we have sold solar inverters to more than 46
countries and regions in Europe,Middle East,Southeast
Asia,Africa,South America etc.
At present we have become one of major global suppliers for solar
inverters.
We manufacture the innovation and reliability. We are dedicated to d
elivering the customers with our be st solution s.
01

1. INTRODUCTION
1.1 Prefix
Dear customer, thank you for choosing the AUM-2000 micro inverter from
Austa. We hope you will find our products meet your need for renewable
energy. Meantime, we appreciate your feedback regarding our products.
1.2 Grid-tied PV System
Grid-tied PV system consists of PV panels, grid-tied inverter and junction boxes.
The DC output from the PV panels is converted into AC energy and feedback to
the grid through the AUM-2000. AUM-2000 PV micro inverter contains isolation
transformer with basic insulation between PV input and AC grid output.
1.3 How to Use This Manual
This manual provides detailed product information and installation instructions
for the AUM-2000 micro solar inverter. Please read through this manual before
installation and operation.
WARNING: This indicates a situation where failure to follow instructions may be
a safety hazard or cause equipment malfunction. Use extreme caution and
follow instructions carefully.
1.4 Label
Label is located on the side of the inverter. The information on the label includes
technical data as well as type and serial number of the device. Safety instructions
are listed and explained below:
Danger!
The term “danger” describes an issue which, if ignored can cause
personal injury.
Attention!
With the term “attention” a circumstance is listed which may
cause property damage if disregarded.
Instructions for use!
Under “Instructions for Use“, it is pointed out that installation and
operating instructions are to be read and understood before
installation or repair.
Caution, hot surface!
Under “Caution, hot surface”, it should be noted that surfaces of
equipment may be hot and create a burn hazard.
Special disposal instructions!
With “Note Separate Disposal”, it is pointed out that this product
may not be disposed of with normal garbage. An improperly
conducted disposal can lead to damage to the environment.
CE mark
The product complies with essential requirements of relevant
directives of EU
2. SAFETY INSTRUCTION
WARNING:
PLEASE READ THIS MANUAL BEFORE INSTALLATION. ANY DAMAGE TO THE PRODUCT DUE TO NOT
FOLLOWING THIS MANUAL IS NOT COVERED BY THE WARRANTEE.
ALL THE INSTALLATION SHOULD BE DONE BY CERTIFIED ELECTRICIAN.
BESIDES THE CABLE CONNECTORS, NOTHING INSIDE THE INVERTER SHOULD BE MODIFIED.
ALL INSTALLATION SHOULD FOLLOW THE LOCAL ELECTRIC CODES. FURTHER PROTECTION ON THE
AC WIRING FROM THE INVERTERS SHOULD BE PROVIDED AND MAY BE REQUIRED BY LOCAL AND
NATIONAL WIRING REGULATIONS. THIS PROTECTION IS LIKELY TO INCLUDE RESIDUAL CURRENT
DEVICES, EARTH FAULT MONITORS AND CIRCUIT BREAKERS. THIS PRODUCT MAY CAUSE AC
CURRENT WITH A DC COMPONENT. IF A RESIDUAL CURRENT-OPERATED PROTECTIVE DEVICE
(RCD) OR A MONITORING DEVICE (RCM) IS USED FOR PROTECTION IN CASE OF DIRECT OR
INDIRECT CONTACT, ONLY AN RCD OR RCM OF TYPE B IS ALLOWED ON THE AC SIDE OF THIS
PRODUCT.
NEVER DISCONNECT PV MODULE FROM THE MICRO-INVERTER WITHOUT FIRST ISOLATING THE AC
MAINS. ALL PV CONNECTORS AND AC CONNECTORS ARE FORBIDDEN TO BE DISCONNECTED
UNDER LOAD BEFORE SWITCHING OFF THE CIRCUIT BREAKER ON THE AC BRANCH.
PLEASE CONTACT AUTHORIZED SERVICE AGENTS FOR ANY SERVICE WORK.
AU-1P20002G IS A GRID-TIED SOLAR INVERTER. IT MAY REQUIRE APPROVAL FROM LOCAL
UTILITY COMPANY TO CONNECT IT TO THE POWER GRID.
AU-1P20002G DOES NOT INCLUDE COMPONENTS THAT CAN BE SERVED BY CUSTOMERS.
WARNING:
WHEN THE PHOTOVOLTAIC ARRAY IS EXPOSED TO LIGHT, IT SUPPLIES A DC VOLTAGE TO THE
MICRO-INVERTER.
3. FCC COMPLIANCE
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential
installation. This equipment generates uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following
measures:
●Reorient or relocate the receiving antenna.
●Increase the separation between the equipment and the receiver.
●Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
●Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications not expressly approved by the party responsible for
compliance may void the user’s authority to operate the equipment.
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4. INSTALLATION
WARNING:BE AWARE THAT INSTALLATION OF THIS EQUIPMENT INCLUDES RISK OF ELECTRIC
SHOCK. NORMALLY GROUNDED CONDUCTORS MAY BE UNGROUNDED AND ENERGIZED WHEN A
GROUND FAULT IS INDICATED.
Parts Included
In addition to the micro inverters, PV modules, racking, and associated hardware,
you’ll need the AUM-2000 installation kit. This kit includes the following items:
●Protective end cap
●Mounting Bracket (adapter plate)
●ACtrunk cable, 6 feet length (option)
Other Parts and Tools Required
In addition to your PV array and its associated hardware, you will need the
following parts:
●Junction box
●Sockets, wrenches for mounting hardware
Lightning Surge Suppression
Lightning does not actually need to strike the equipment or building where PV
system is installed to cause damage. Often, a strike nearby will induce voltage
spikes in the electrical grid that can damage equipment. AUM-2000 has
integrated surge protection, greater than most string inverters. However, if the
surge has sufficient energy, the protection built into the AUM-2000 can be
exceeded, and the equipment can be damaged.
Since the Austa Limited Warranty does not cover “acts of God” such as lightning
strikes, and since lightning strikes can occur anywhere, it is best practice to install
surge protection as part of any solar installation. Installation of surge protection
devices should follow vendor instructions.
Installation Procedure
WARNING:DO NOT CONNECT AUM-2000 TO THE UTILITY GRID OR ENERGIZE THE AC CIRCUIT(S)
UNTIL YOU HAVE COMPLETED ALL OF THE INSTALLATION PROCEDURES AS DESCRIBED IN THE
FOLLOWING SECTIONS.
Installing the AU-1P20002G Micro inverter System involves several key steps:
1. Measuring service and installing the AC branch circuit junction box.
WARNING: ONLY USE ELECTRICAL SYSTEM COMPONENTS APPROVED FOR WET LOCATIONS.
2. Attaching the AU-1P20002G Micro inverter to the racking.
3. Connecting the AU-1P20002G Micro inverter wiring harnesses.
4. Grounding the system(optional).
5. Completing the AU-1P20002G Micro inverter installation map and connecting
the PV modules.
The finished system should be similar as in the diagram. Detailed installation
steps are listed in the following section.
Step 1 - Install the AC Branch Circuit Junction Box
1. Measure service entrance conductors to confirm AC service at the site.
Acceptable ranges are shown in the table below:
●AU-1P20002G-240-US& AU-1P20002G-208-US
240 Volt AC Single Phase
208 Volt AC Three Phase
L1 to L2
240 Vac
L1toL2
208 Vac
●AU-1P20002G-230-EU
L1to L2
230Vac
DC circuits of AU-1P20002G are isolated and insulated from ground. An
integrated ground protection circuit is included in the micro inverter.
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2. Mount the adapter plate at a suitable location on the PV racking system (typically
at the end of a row of modules).
3. Install an appropriate junction box with the adapter plate.
4. Connect the open wire end of the AC interconnect cable into the junction box using
an appropriate gland or strain relief fitting. The AC interconnect cable requires a
strain relief connector with an opening of 3/8 inches in diameter.
Step 2 - Attach AU-1P20002G to the Racking
1. Mark the approximate centers of each PV module on the racking system. Evaluate
the location of the micro inverter with respect to the PV module junction box or any
other obstructions.
WARNING: ALLOW A MINIMUM OF .75 INCHES BETWEEN THE TOP OF THE ROOF AND THE
BOTTOM OF AU-1P20002G. WE ALSO RECOMMEND THAT YOU ALLOW .50 INCHES BETWEEN THE
BACK OF THE PV MODULE AND THE TOP OF AU-1P20002G. DO NOT MOUNT AU-1P20002G IN
A LOCATION THAT ALLOWS LONG-TERM EXPOSURE TO DIRECT SUNLIGHT.
2. Mount one micro inverter at each of these locations using hardware recommended
by your module racking vendor
Step 3 - Connect the AU-1P20002G Wiring Harnesses
Each AU-1P20002G comes with one 3-pin bulkhead receptacle mounted on the
case. The three pins of this connector are for phases L1, L2 and ground. This AC
connector is oppositely sexed with the connector at the end of the extension
cable from the trunk cable through a T-connector. Plug the AC connector of the
each AU-1P20002G into the connector of the extension cable to form a
continuous AC branch circuit. Please check the rating label of the trunk cable for
the maximum allowable number of AU-1P20002G on one AC branch circuit.
WARNING: DO NOT EXCEED THE MAXIMUM NUMBER OF AU-1P20002G IN AN AC BRANCH
CIRCUIT, AS DISPLAYED ON THE UNIT-RATING LABEL. For 12AWG trunk cable, EACH
AU-1P20002G AC BRANCH CIRCUIT MUST BE SOURCED FROM A DEDICATED BRANCH CIRCUIT
PROTECTED BY A 20A MAXIMUM BREAKER.
Install a protective end cap on the open AC connector at the endof the truck
cable.
WARNING:MAKE SURE PROTECTIVE END CAPS HAVE BEEN INSTALLED ON ALL UNUSED AC
CONNECTORS. UNUSED AC AU-1P20002G WIRE HARNESS CONNECTORS ARE LIVE WHEN THE
SYSTEM IS ENERGIZED BY THE UTILITY SYSTEM.
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Step 4 – Ground the system
Each AU-1P20002G has an integrated ground protection circuit.The grounding
wire is through the trunk cable, and should be securely connected to the
groundconnector in the junction box.
Step 5 – Ground the system through racking (option)
AU-1P20002G may also be grounded through the racking as shown below.
Step 6 – Complete the connection map and connect the PV Modules
AU-1P20002G connection Map is a diagrammatic representation of the physical
location of each AU-1P20002G in your PV installation. The virtual array in Austa
micro inverter gateway AUG-256 is created from the map you create.
Complete the connection map
Each AU-1P20002G has a removable serial number label located on the mounting
plate. Enter this serial number into the AUG-256, and correspond it to a number in
the connection map.
Connect the PV Modules
Completely install all AU-1P20002G and all system inter-wiring connections prior to
installing the PV modules.
1. Mount the PV modules above their corresponding AU-1P20002G. Each
AU-1P20002G comes with two oppositely sexed DC connectors.
2. First connect the positive DC wire from the PV module to the negatively marked
DC connector (male pin) of the AU-1P20002G. Then connect the negative DC wire
from the PV module to the positively marked DC connector (female socket) of the
AU-1P20002G. Repeat for all remaining PV modules using one AU-1P20002G for
each module.
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5. COMMISSIONING
WARNING: CONNECT AU-1P20002G TO THE ELECTRICAL UTILITY GRID ONLY AFTER RECEIVING
PRIOR APPROVAL FROM THE UTILITY COMPANY.
WARNING: BE AWARE THAT ONLY QUALIFIED PERSONNEL CAN CONNECT AU-1P20002G TO THE
ELECTRICAL UTILITY GRID.
WARNING:ENSURE THAT ALL AC AND DC WIRING IS CORRECT. ENSURE THAT NONE OF THE AC AND
DC WIRES IS PINCHED OR DAMAGED. ENSURE THAT ALL JUNCTION BOXES ARE PROPERLY CLOSED.
Following these steps to commission the AU-1P20002G PV system:
1. Turn on the AC disconnects or circuit breakers on each AU-1P20002G AC branch
circuit.
2. Turn on the main utility-grid AC circuit breaker. Your system will start producing
power after a few minutes wait time.
3. The AU-1P20002G will start to send performance data over the power lines using
power line communication (PLC) to the AUG-256. The time required for each
AU-1P20002G in the system to communicate to the AUG-256 will vary with the
number of AU-1P20002G in the system.
6. OPERATING INSTRUCTIONS
The AU-1P20002G is powered on when sufficient DC voltage from the module is
applied. The status LED will start flashing after sufficient DC power is applied as an
indication that the AU-1P20002G is live.
Status: standby
The LED light is on by 2 second, and off by 2 seconds
Red: in error.
Orange: no error, but not communicating to AUG-256
Green: no error, and communicating to AUG-256
Status: producing power
The LED light is on by 1 second, and off by 1 second.
Orange: not communicating to AUG-256
Green: communicating to AUG-256
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Status: grounding fault
The LED light is in solid red color.
In case of fault, AUM inverter has multiple protective functions and stops output
power. The fault message may be sent to a connected AUG-256 gateway through
power line communication. For AUM-WiFi, the same alert is sent through WiFi
internet connection, and can be monitored through AustaViewer (please refer to
the tech note “Configuring AUM WiFi”). The alert message is a 16-bit code
Error code
Error
Bit-0
DC over voltage
Bit-1
DC under voltage
Bit-2
hardware error
Bit-3
Inverter over voltage
Bit-4
Frequency over
Bit-5
Frequency under
Bit-6
AC voltage RMS over
Bit-7
AC voltage RMS under
Bit-8
Peak AC voltage over
Bit-9
AC current RMS over
Bit-10
Peak AC current over
Bit-11
Temperature over
Bit-12
ADC error
Bit-13
GFDI fault indicator
Bit-14
Relay fault
Bit-15
PLC Communication Error
7. TROUBLESHOOTING AND MAINTENANCE
WARNING: DO NOT ATTEMPT TO REPAIR THE AUM-2000; IT CONTAINS NO
USER-SERVICEABLE PARTS. IF TROUBLESHOOTING METHODS FAIL, PLEASE RETURN THE
AUM-2000 TO YOUR DISTRIBUTOR FOR MAINTENANCE.
WARNING: NEVER DISCONNECT THE DC WIRE CONNECTORS UNDER LOAD. ENSURE THAT
NO CURRENT IS FLOWING IN THE DC WIRES PRIOR TO DISCONNECTING. AN OPAQUE
COVERING MAY BE USED TO COVER THE MODULE PRIOR TO DISCONNECTING
WARNING: AUM-2000 IS POWERED BY DC POWER FROM PV MODULES. MAKE SURE YOU
DISCONNECT THE DC CONNECTIONS AND RECONNECT DC POWER TO WATCH FOR THE TWO
SECONDS LED ON AND TWO SECONDS LED OFF AFTER DC IS APPLIED.

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WARNING: ALWAYS DISCONNECT AC POWER BEFORE DISCONNECTING PV MODULE WIRES
FROM AU-1P20002G. THE AC CONNECTOR OF THE FIRST AU-1P20002G IN A BRANCH
CIRCUIT IS SUITABLE AS A DISCONNECTING MEANS ONCE THE AC BRANCH CIRCUIT BREAKER
IN THE LOADCENTER HAS BEEN OPENED.
LED indication of error
error mode (except for grounding error)
The LED light flashes in red color.
NOT communicating with AUG-256, and with no error
The LED light flashes in orange color.
grounding fault
The LED light is in solid red color.
Troubleshooting an inoperable AUM micro inverter
To troubleshoot an inoperable AU-1P20002G, follow the steps in the order shown:
1. Check the connection to the utility grid. Verify that the utility voltage and
frequency are within allowable ranges shown in the label of AU-1P20002G.
2. Verify utility power is present at the inverter in question by removing AC, then DC
power. Never disconnect the DC wires while the AU-1P20002G is producing
power. Re-connect the DC module connectors, and then watch for the LED blinks.
3. Check the AC branch circuit interconnection harness between all the
AU-1P20002G. Verify that each inverter is energized by the utility grid as described
in the previous step.
4. Make sure that any AC disconnects are functioning properly and are closed.
5. Verify the PV module DC voltage is within the allowable range shown in the label
of AU-1P20002G.
6. Check the DC connections between the AU-1P20002G and the PV module.
7. PLC signal quality may be checked through the interface on the AUG-256 gateway.
If the PLC signal is weak, it might be due to the distance between the micro
inverters and the gateway. It may also be caused by the interference from other
electronic devices. In most cases, signal quality may be significantly improved by
moving the AUG-256 to closer to the micro inverter arrays, and/or farther away
from other interferers. In some cases, a signal filter (LCF) may be installed to
reduce the interference to PLC communication. If there are two or more
separate AUM systems close by, it is highly recommended to install LCF for each
micro inverter system to block interference from adjacent other systems.
7. If the problem persists, please call customer support at Austa.
WARNING: DO NOT ATTEMPT TO REPAIR THE AUM-2000; IT CONTAINS NO
USER-SERVICEABLE PARTS. IF TROUBLESHOOTING METHODS FAIL, PLEASE RETURN THE
AUM-2000 TO YOUR DISTRIBUTOR FOR MAINTENANCE.
Disconnecting a AU-1P20002G from the PV Module
To ensure the AU-1P20002G is not disconnected from the PV modules under load,
adhere to the following disconnection steps in the order shown:
1. Disconnect the AC by opening the branch circuit breaker.
2. Disconnect the first AC connector in the branch circuit.
3. Cover the module with an opaque cover.
4. Using a DC current probe, verify there is no current flowing in the DC wires between
the PV module and the AU-1P20002G.
5. Care should be taken when measuring DC currents, most clamp-on meters must be
zeroed first and tend to drift with time.
6. Disconnect the PV module DC wire connectors from the AU-1P20002G.
7. Remove the AU-1P20002G from the PV array racking.
Installing a replacement AU-1P20002G
1. Attach the replacement AU-1P20002G to the PV module racking using hardware
recommended by your module racking vendor
2. Connect the AC cable of the replacement AU-1P20002G and the neighboring
AU-1P20002G to complete the branch circuit connections.
3. Complete the connection map and connect the PV Modules.
1) Complete the connection map
2) Each AU-1P20002G has a removable serial number located on the mounting plate.
Enter this serial number into a AUG-256, and correspond it to a number in the
connection map.
3) Connect the PV Modules
4) Completely install all AU-1P20002G and all system inter-wiring connections prior
to installing the PV modules.
a) Mount the PV modules above their corresponding AU-1P20002G. Each
AU-1P20002G comes with two oppositely sexed DC connectors.
b) First connect the positive DC wire from the PV module to the negatively
marked DC connector (male pin) of the AU-1P20002G. Then connect the
negative DC wire from the PV module to the positively marked DC connector
(female socket) of the AU-1P20002G. Repeat for all remaining PV modules
using one AU-1P20002G for each module.
4. Replace the old PLC_ID in the AUG-256 gateway with the new PLC_ID of
the replacement micro inverter.

8. SPECIFICATION
MODEL
AU-1P20002G-240-US
AU-1P20002G-208-US
INPUT(DC)
Max Recommended PV Power (Wp)
700x 4
700x 4
Max DC Open Circuit Voltage (Vdc)
62
62
Max DC Input Current (Adc)
18*4
18*4
MPPT Tracking Accuracy
>99.9%
>99.9%
MPPT Tracking Range(Vdc)
20-60
20-60
OUTPUT(AC)
Max AC Output Power (Wac)
2000
2000
Nominal Power Grid Voltage (Vac)
240
208
Allowable Power Grid Voltage (Vac)
180-275(Adjustable*)
180-275
(Adjustable*)
Allowable Power Grid Frequency (Hz)
55-65(Adjustable*)
55-65(Adjustable*)
THD
<3%
(at rated power)
<3%
(at rated power)
Power Factor
>0.99
(at rated power)
>0.99
(at rated power)
SYSTEM
EFFICIENCY
CEC Efficiency
96.5%
96.5%
Night Time Tire Loss(W)
0.11
0.11
PROTECTION
FUNCTIONS
Over/Under Voltage Protection
Yes
Yes
Over/Under Frequency Protection
Yes
Yes
Anti-Islanding Protection
Yes
Yes
Over Current Protection
Yes
Yes
Reverse DC Polarity Protection
Yes
Yes
Overload Protection
Yes
Yes
Ground Fault Detection
Integrated
Integrated
Protection Degree
NEMA-6
NEMA-6
Environment Temperature
-40℃~+65℃
-40℃~+65℃
OTHER
PARAMETERS
Display
LED LIGHT
LED LIGHT
Communications
POWERLINE
POWERLINE
Dimension (D-W-H mm)
300*233*38mm
300*233*38mm
Weight(Kg)
3
3
(* Per IEEE 1547A)
MODEL
AU-1P20002G-230-EU
INPUT(DC)
Max Recommended PV Power (Wp)
700x 4
Vmax PV (absolute maximum) (Vdc)
62
PV Input Operating Voltage Range (Vdc)
33-55
Maximum Operating PV Input Current (Adc)
18*4
MPPT Tracking Accuracy
>99.9%
Isc PV (absolute maximum) (Adc)
25*4
Maximum Inverter Backfeed Current to the Array (Adc)
0
OUTPUT(AC)
Max AC Output Power (W)
2000
Nominal Power Grid Voltage (Vac)
230
Nominal Output Current (Aac)
8.7
Current (inrush) (Peak and Duration)
24A, 15us
Nominal Frequency (Hz)
50
Power Factor
>0.99
(at rated power)
Maximum Output Fault Current (Aac)
18.0A peak
Maximum Output Overcurrent Protection (Aac)
18
SYSTEM
EFFICIENCY
CEC Efficiency
96.5%
Night Time Tare Loss (W)
0.11
PROTECTION
FUNCTIONS
Over/Under Voltage Protection
Yes
Over/Under Frequency Protection
Yes
Anti-Islanding Protection
Yes
Over Current Protection
Yes
Reverse DC Polarity Protection
Yes
Overload Protection
Yes
Ground Fault Detection
Integrated
Integrated
Protective Class
I
IP Rating
IP66 / IP67
Environment Temperature
-40℃~+65℃
OTHER
PARAMETERS
Display
LED LIGHT
Communications
POWERLINE
Dimension (D-W-H mm)
300*233*38mm
Weight(Kg)
3
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9.WARRANTY AND PRODUCTION INFORMATION
What does this warranty cover and how long does it last?
This Limited Warranty is provided by Austa and covers defects in workmanship and
materials in your AU-1P20002G Grid-Tied Inverter. This Warranty Period lasts for 10
years from the date of purchase at the point of sale to you, the original end user
customer, unless otherwise agreed in writing. You will be required to demonstrate
proof of purchase to make warranty claims.
This Limited Warranty is transferable to subsequent owners but only for the
unexpired portion of the Warranty Period. Subsequent owners also require original
proof of purchase as described in "What proof of purchase is required?"
1. What will Austa do?
During the Warranty Period, Aust a will, at its option, repair the product (if
economically feasible) or replace the defective product free of charge, provided that
you notify Austa of the product defect within the Warranty Period, and provided that
Austa through inspection establishes the existence of such a defect and that it is
covered by this Limited Warranty.
Austa will, at its option, use new and/or reconditioned parts in performing warranty
repair and building replacement products. Austa reserves the right to use parts or
products of original or improved design in the repair or replacement. Austa repairs or
replaces a product, its warranty continues for the remaining portion of the original
Warranty Period or 90 days from the date of the return shipment to the customer,
whichever is greater. All replaced products and all parts removed from repaired
products become the property of Austa.
How do you get service?
If your product requires troubleshooting or warranty service, contact your merchant. If
you are unable to contact your merchant, or the merchant is unable to provide service,
contact Austa directly at:
Email：[email protected]
What does this warranty not cover?
Claims are limited to repair and replacement or if in Austa 's discretion that is not
possible, reimbursement up to the purchase price paid for the product. Austa will be
liable to you only for direct damages suffered by you and only up to a maximum
amount equal to the purchase price of the product.
This Limited Warranty does not warrant uninterrupted or error-free operation of the
product or cover normal wear and tear of the product or costs related to the removal,
installation, or troubleshooting of the customer's electrical systems. This warranty
does not apply to and Austa will not be responsible for any defect in or damage
to: a) the product if it has been misused, neglected, improperly installed,
physically damaged or altered, either internally or externally, or damaged from
improper use or use in an unsuitable environment; b) the product if it has been
subjected to fire, water, generalized corrosion, biological infestations, or input
voltage that creates operating conditions beyond the maximum or minimum
limits listed in the Austa product specifications including high input voltage from
generators and lightning strikes; c) the product if repairs have been done to it
other than by Austa or its authorized service centers (hereafter "ASCs"); d) the
product if it is used as a component part of a product expressly warranted by
another manufacturer; e) the product if its original identification (trade-mark,
serial number) markings have been defaced, altered, or removed; f) the product
if it is located outside of the country where it was purchased; and g) any
consequential losses that are attributable to the product losing power whether
by product malfunction, installation error or misuse.
Disclaimer Product
THIS LIMITED WARRANTY IS THE SOLE AND EXCLUSIVE WARRANTY PROVIDED BY Austa IN
CONNECTION WITH YOUR Austa PRODUCT AND IS, WHERE PERMITTED BY LAW, IN LIEU OF
ALL OTHER WARRANTIES, CONDITIONS, GUARANTEES, REPRESENTATIONS, OBLIGATIONS AND
LIABILITIES, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE IN CONNECTION WITH THE
PRODUCT, HOWEVER ARISING (WHETHER BY CONTRACT, TORT, NEGLIGENCE, PRINCIPLES OF
MANUFACTURER'S LIABILITY, OPERATION OF LAW, CONDUCT, STATEMENT OR OTHERWISE),
INCLUDING WITHOUT RESTRICTION ANY IMPLIED WARRANTY OR CONDITION OF QUALITY,
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE TO THE EXTENT REQUIRED
UNDER APPLICABLE LAW TO APPLY TO THE PRODUCT SHALL BE LIMITED IN DURATION TO THE
PERIOD STIPULATED UNDER THIS LIMITED WARRANTY.
IN NO EVENT WILL Austa BE LIABLE FOR: (a) ANY SPECIAL, INDIRECT, INCIDENTAL OR
CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST REVENUES, FAILURE TO REALIZE
EXPECTED SAVINGS, OR OTHER COMMERCIAL OR ECONOMIC LOSSES OF ANY KIND, EVEN IF
Austa HAS BEEN ADVISED, OR HAD REASON TO KNOW, OF THE POSSIBILITY OF SUCH
DAMAGE, (b) ANY LIABILITY ARISING IN TORT, WHETHER OR NOT ARISING OUT OF Austa 'S
NEGLIGENCE, AND ALL LOSSES OR DAMAGES TO ANY PROPERTY OR FOR ANY PERSONAL
INJURY OR ECONOMIC LOSS OR DAMAGE CAUSED BY THE CONNECTION OF A PRODUCT TO
ANY OTHER DEVICE OR SYSTEM, AND (c) ANY DAMAGE OR INJURY ARISING FROM OR AS A
RESULT OF MISUSE OR ABUSE, OR THE INCORRECT INSTALLATION, INTEGRATION OR
OPERATION OF THE PRODUCT.
IF YOU ARE A CONSUMER (RATHER THAN A PURCHASER OF THE PRODUCT IN THE COURSE OF A
BUSINESS) AND PURCHASED THE PRODUCT IN A MEMBER STATE OF THE EUROPEAN UNION, THIS
LIMITED WARRANTY SHALL BE SUBJECT TO YOUR STATUTORY RIGHTS AS A CONSUMER UNDER
THE EUROPEAN UNION PRODUCT WARRANTY DIRECTIVE 1999/44/EC AND AS SUCH DIRECTIVE
HAS BEEN IMPLEMENTED IN THE EUROPEAN UNION MEMBER STATE WHERE YOU PURCHASED
THE PRODUCT. FURTHER, WHILE THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS,
YOU MAY HAVE OTHER RIGHTS WHICH MAY VARY FROM EU MEMBERSTATE TO EU
MEMBERSTATE OR, IF YOU DID NOT PURCHASE THE PRODUCT IN AN EU MEMBER STATE, IN THE
COUNTRY YOU PURCHASED THE PRODUCT WHICH MAY VARY FROM COUNTRY TO COUNTRY AND
JURISDICTION TO JURISDICTION.
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Email: [e-mail]
Web: https://www.austasolar.com/
Warranty Card
Customer Information
Name:
Address:
City: State: Zip Code:
Tel: Fax: E-mail:
System Information
Fault Product(s) Serial Numbers:
System Commissioning Date: Product Models:
No. of Products Used: Bill of Lading Date:
Fault Product(s) Quantities: Fault Time/Date:
Fault Message(s) or Code(s):
Brief Fault Description and Photos:
Installation Information
Modules Used:
Modules Quantity: Inverters quantity per string:
Installation Company Name:
Installer Name:
For the information on our warranty terms and conditions,
please see our website: www.austasolar.com/
All fields must be completed in order to process claim.
Customer Signature: Date:
*All rights reserved by Austa. This information is subject to changes without notice.