Avaya DA60 Supplement

MAA; Reviewed:
SPOC 11/20/2012
Solution & Interoperability Test Lab Application Notes
©2012 Avaya Inc. All Rights Reserved.
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DA60_OneX_Attd
Avaya Solution & Interoperability Test Lab
Application Notes for Configuring Plantronics DA60 USB
Adapter, Plantronics SupraPlus Wideband and EncorePro
Headsets with Avaya one-X® Attendant - Issue 1.0
Abstract
These Application Notes describe the compliance test and configuration procedures needed to
integrate the Plantronics DA60 USB Adapter and Plantronics SupraPlus Wideband and
EncorePro headsets to operate with Avaya one-X® Attendant.
The Plantronics DA60 is an enterprise class, corded USB-to-headset adapter which provides
Plantronics H-Series headsets, traditionally used with deskphones, the ability to connect to a
PC for use with softphone applications. Plantronics SupraPlus Wideband and EncorePro
headsets were used to verify the functionality of the adapter.
Information in these Application Notes has been obtained through DevConnect compliance
testing and additional technical discussions. Testing was conducted via the DevConnect
Program at the Avaya Solution and Interoperability Test Lab.

MAA; Reviewed:
SPOC 11/20/2012
Solution & Interoperability Test Lab Application Notes
©2012 Avaya Inc. All Rights Reserved.
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1. Introduction
These Application Notes describe the configuration steps required to integrate the Plantronics
DA60 USB Adapter and Plantronics SupraPlus Wideband and EncorePro headsets to operate
with Avaya one-X® Attendant. The Plantronics DA60 is an enterprise class, corded USB-to-
headset adapter that provides Plantronics H-Series headsets, traditionally used with desk phones,
the ability to connect to a PC for use with softphone applications. Plantronics SupraPlus
Wideband and EncorePro headsets were used to verify the functionality of the adapter.
In this compliance testing, the following headsets and accessories were tested:
Plantronics DA55 USB Adapter - Provides the headsets with an USB interface for
connection to a PC. Features Digital Signal Processing, Echo Suppression Technology
and Quick Disconnect™capability. Includes inline Volume and Mute controls
Plantronics SupraPlus Wideband HW251N –Monaural, noise cancelling headset
Plantronics SupraPlus Wideband HW261N –Binaural, noise cancelling headset
Plantronics EncorePro HW291N –Monaural, noise cancelling headset
Plantronics EncorePro HW301N –Binaural, noise cancelling headset
2. General Test Approach and Test Results
The interoperability compliance test included functionality and serviceability testing. The
functionality testing focused on placing and receiving calls to and from Avaya one-X®
Attendant clients using the Plantronics headsets and adapters, and verifying talk path in both
directions. The type of calls made included calls to voicemail, and calls to and from internal
extensions and the PSTN.
The serviceability testing focused on verifying the usability of the Plantronics adapter and
headsets after the DA60 adapter was disconnected and reconnected to the USB port of the PC,
the Avaya one-X® Attendant application was restarted, and after a reboot on the PC where
Avaya one-X® Attendant was installed.
DevConnect Compliance Testing is conducted jointly by Avaya and DevConnect members. The
jointly-defined test plan focuses on exercising APIs and/or standards-based interfaces pertinent
to the interoperability of the tested products and their functionalities. DevConnect Compliance
Testing is not intended to substitute full product performance or feature testing performed by
DevConnect members, nor is it to be construed as an endorsement by Avaya of the suitability or
completeness of a DevConnect member’s solution.
Avaya’s formal testing and Declaration of Conformity is provided only on the headsets/handsets
that carry the Avaya brand or logo. Avaya may conduct testing of non-Avaya headset/handset to
determine interoperability with Avaya phones. However, Avaya does not conduct the testing of
non-Avaya headsets/handsets for: Acoustic Pressure, Safety, Hearing Aid Compliance, EMC
regulations, or any other tests to ensure conformity with safety, audio quality, long-term
reliability or any regulation requirements. As a result, Avaya makes no representations whether a

MAA; Reviewed:
SPOC 11/20/2012
Solution & Interoperability Test Lab Application Notes
©2012 Avaya Inc. All Rights Reserved.
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particular non-Avaya headset will work with Avaya’s telephones or with a different generation
of the same Avaya telephone.
Since there is no industry standard for handset interfaces, different manufacturers utilize
different handset/headset interfaces with their telephones. Therefore, any claim made by a
headset vendor that its product is compatible with Avaya telephones does not equate to a
guarantee that the headset will provide adequate safety protection or audio quality.
2.1. Interoperability Compliance Testing
The following functionality was verified:
Placing calls to the voicemail system. Voice messages were recorded and played back to
verify that the playback volume and recording level were good.
Placing and receiving calls to and from internal extensions to verify two way audio path
and quality.
Placing and receiving calls to and from the PSTN to verify two way audio path and
quality.
Hearing ring back tone on the headsets for incoming and outgoing calls.
Answering and ending calls using the Avaya one-X® Attendant screen interface.
Using the volume control buttons on the Plantronics DA60 adapter and in Avaya One-
X® Attendant to adjust the audio volume on the headsets.
Using the Mute control buttons on the Plantronics DA60 adapter and in Avaya One-X®
Attendant to mute and un-mute the headset microphone.
For the serviceability testing, the DA60 adapter was disconnected and reconnected to the USB
port of the PC, and Avaya one-X® Attendant was restarted to verify proper operation. In
addition, the PC was rebooted to verify that the headsets and adapter were operational after the
restart was completed and the application was reinitialized.
2.2. Test Results
Interoperability testing was completed with successful results for all test cases with the exception
of the observations/limitations described below:
The Sidetone Volume and Mute controls on the Volume and Ringer Settings menu in
Avaya one-X® Attendant allow setting the volume and to mute/unmute the sound of the
attendant’s own voice on the headset speakers. During the compliance tests, it was
observed that these controls were grayed out and not available for use.
Internal Avaya GRIP request number 9802 was created and sent to the Development team for
this issue.
2.3. Support
For technical support and information on the Plantronics products described in this solution,
contact Plantronics Support at:
Phone: [phone]
Website: http://www.plantronics.com/us/support

MAA; Reviewed:
SPOC 11/20/2012
Solution & Interoperability Test Lab Application Notes
©2012 Avaya Inc. All Rights Reserved.
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3. Reference Configuration
Figure 1 illustrates the test configuration used to verify the Plantronics solution. Avaya Aura®
Communication Manager and Avaya Aura® Communication Manager Messaging are installed
on the Avaya DL360 Server. An Avaya G450 Media Gateway provides the VoIP resources for
the connectivity of Avaya IP Telephones and the SIP trunk to the simulated PSTN used during
the compliance tests. Avaya one-X® Attendant was installed on a computer running Microsoft
Windows XP Professional Service Pack 3. The Plantronics headset is connected to an available
USB port in the PC, using the DA60 USB Adapter supplied by Plantronics.
Figure 1: Test Configuration

MAA; Reviewed:
SPOC 11/20/2012
Solution & Interoperability Test Lab Application Notes
©2012 Avaya Inc. All Rights Reserved.
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DA60_OneX_Attd
4. Equipment and Software Validated
The following equipment and software were used for the sample configuration provided:
Equipment/Software
Release/Version
Avaya Aura® Communication Manager,
Communication Manager Messaging on the
Avaya DL360 Server
6.2 SP 2 (R016x.02.0.823.0)
G450 Media Gateway
31.22.0
Avaya one-X® Attendant
4.0 SP0
Plantronics DA60 USB Headset Adapter
N/A
Plantronics SupraPlus Wideband HW251N
Headset
N/A
Plantronics SupraPlus Wideband HW261N
Headset
N/A
Plantronics EncorePro HW291N Headset
N/A
Plantronics EncorePro HW301N Headset
N/A
5. Configure Avaya Aura® Communication Manager
This section describes the required steps for configuring Avaya one-X® Attendant in
Communication Manager. The configuration is performed via the System Access Terminal
(SAT). It should be noted that only the minimum configuration needed to allow the user to log in
and perform the steps described in this Application Notes was performed. For more information
in the Communication Manager administration for Avaya one-X® Attendant and configuration
examples see the Appendix section in [1].