Avaya Media Gateway G350 Instruction Manual

Installing and Upgrading the Avaya
G350 Media Gateway
03-300394
Issue 7
November 2009

© 2009 Avaya Inc.
All Rights Reserved.
Notice
While reasonable efforts were made to ensure that the information in this
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Document number 03-600758.
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Warranty
Avaya Inc. provides a limited warranty on this product. Refer to your sales
agreement to establish the terms of the limited warranty. In addition, Avaya’s
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Issue 7 November 2009 3
About this book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Downloading this book and updates from the Web . . . . . . . . . . . . . . . . . 11
Downloading this book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Safety labels and security alert labels . . . . . . . . . . . . . . . . . . . . . . . . 11
Related resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Technical assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Within the US. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
International . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Trademarks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Sending us comments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Chapter 1: Before you install . . . . . . . . . . . . . . . . . . . . . . . . 17
Before going to site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Preparing required equipment . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Equipment required for installation . . . . . . . . . . . . . . . . . . . . . 17
Equipment required for mounting . . . . . . . . . . . . . . . . . . . . . . 17
Equipment required for installing an S8300 Server . . . . . . . . . . . . . 17
Equipment required if you are not installing an S8300 Server . . . . . . . 18
Obtaining the G350 serial number . . . . . . . . . . . . . . . . . . . . . . . . 18
Obtaining RFA access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Checking license file and Avaya Aura™ Communication
Manager versions for a Local Survivable Processor (LSP) . . . . . . . . . . 19
Downloading CM license and authentication files to your laptop . . . . . . . 19
Running the Automatic Registration Tool (ART)
for the RAS IP address. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Obtaining the RAS IP address and password . . . . . . . . . . . . . . . . 20
Downloading recent firmware. . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Obtaining the Electronic Preinstallation Worksheet (EPW). . . . . . . . . . . 21
Site requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Environmental verification . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Power verification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Grounding verification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
G350 package contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Unpacking and checking package contents . . . . . . . . . . . . . . . . . . . 24
Chapter 2: Installing the Avaya G350 Media Gateway . . . . . . . . . . 25
Step 1: Mounting the G350 chassis . . . . . . . . . . . . . . . . . . . . . . . . . 25
Mounting the G350 in a rack . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Brackets without cable guides . . . . . . . . . . . . . . . . . . . . . . . . 26
Brackets with cable guides . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Contents

Contents
4 Installation and Upgrades for the Avaya G350 Media Gateway
Attaching each mounting bracket to the G350. . . . . . . . . . . . . . . . 27
Before mounting the G350 . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Mounting the G350 in the rack . . . . . . . . . . . . . . . . . . . . . . . . 28
Mounting the G350 on a wall . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Attaching brackets to the G350 for wall mounting . . . . . . . . . . . . . 28
Fastening the G350 to the wall . . . . . . . . . . . . . . . . . . . . . . . . 29
Placing the G350 on a table . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Step 2: Installing the media modules . . . . . . . . . . . . . . . . . . . . . . . . 29
Before inserting media modules into the G350 chassis . . . . . . . . . . . . 30
Combination limitations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Allocating slots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Inserting the S8300 Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Inserting media modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Attaching ground conductors . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
General grounding requirements. . . . . . . . . . . . . . . . . . . . . . . . . 37
Installation location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Ground conductor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Ground block. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Restricted Access Location. . . . . . . . . . . . . . . . . . . . . . . . . . 38
Approved grounds. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Connecting the safety ground . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Attaching the ground wires . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Step 4: Connecting power to the G350. . . . . . . . . . . . . . . . . . . . . . . . 41
Chapter 3: Connecting devices. . . . . . . . . . . . . . . . . . . . . . . 43
Step 1: Connecting data and voice devices . . . . . . . . . . . . . . . . . . . . . 43
Connecting a switch or a network data port . . . . . . . . . . . . . . . . . . . 43
Devices that may need connecting to a LAN switch
or a network data port, via a network cable . . . . . . . . . . . . . . . . 43
If the MM314 or MM316 media module is not installed . . . . . . . . . . . 44
If the MM314 or MM316 media module is installed . . . . . . . . . . . . . 44
Connecting a LAN switch . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Connecting a computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Connecting a server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Connecting an IP telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Connecting the telephone to the G350 . . . . . . . . . . . . . . . . . . . . 47
Connecting an ISDN BRI station . . . . . . . . . . . . . . . . . . . . . . . . . 47
Connecting one ISDN BRI station to one ISDN port. . . . . . . . . . . . . 47
Connecting two ISDN BRI stations to one ISDN port . . . . . . . . . . . . 47
Connecting an analog telephone . . . . . . . . . . . . . . . . . . . . . . . . . 48

Contents
Issue 7 November 2009 5
Connecting a DCP telephone to an
MM312, MM712, or MM717 media module . . . . . . . . . . . . . . . . . . . 51
Connecting an analog trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Analog trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Analog DID trunk. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Connecting an E1/T1 trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Connecting an ISDN BRI trunk . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Connecting devices to the MM717 and MM716 media modules . . . . . . . . 54
Connecting the MM716 or MM717 front panel connector
to a punch down block. . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Step 2: Installing circuit protection. . . . . . . . . . . . . . . . . . . . . . . . . . 55
Step 3: Connecting to the Wide Area Network (WAN). . . . . . . . . . . . . . . . 56
Connecting a WAN to the G350. . . . . . . . . . . . . . . . . . . . . . . . . . 56
Connecting a WAN link to the MM342 media module . . . . . . . . . . . . 56
Connecting an E1/T1 WAN link to the MM340 media module. . . . . . . . 57
Connecting an Ethernet WAN link . . . . . . . . . . . . . . . . . . . . . . 57
Connecting an external router to the G350 . . . . . . . . . . . . . . . . . . . 57
Step 4: Installing the Coupled Bonding Conductor . . . . . . . . . . . . . . . . . 58
Installing the CBC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Step 5: Installing the Avaya Partner Contact Closure Adjunct . . . . . . . . . . . 58
Installing the contact closure . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Chapter 4: Connecting and enabling a modem for remote access . . . 61
Connecting and enabling a modem (G350 without S8300) . . . . . . . . . . . . . 61
Connecting and enabling a serial modem . . . . . . . . . . . . . . . . . . . . 61
Connecting and enabling a USB modem (G350 without S8300) . . . . . . . . 63
Testing the modem connection (G350 without S8300) . . . . . . . . . . . . . 64
Connecting and enabling a USB modem (G350 with S8300) . . . . . . . . . . . . 65
Maintenance web pages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Changing the modem settings on the Configure Server Maintenance
Web Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Connecting and enabling a USB modem (G350 with S8300) . . . . . . . . . . 66
Connecting and enabling the modem . . . . . . . . . . . . . . . . . . . . 66
Testing the modem connection (G350 with S8300) . . . . . . . . . . . . . . . 66
If a USB CD-ROM drive is required to download software upgrades . . . . . 67
Chapter 5: Configuring the G350. . . . . . . . . . . . . . . . . . . . . . 69
Configuring basic gateway connectivity. . . . . . . . . . . . . . . . . . . . . . . 69

Contents
6 Installation and Upgrades for the Avaya G350 Media Gateway
Chapter 6: After installation. . . . . . . . . . . . . . . . . . . . . . . . . 71
Step 1: Testing the installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Testing data connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Testing telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Testing trunks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
LSP failover testing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Step 2: Removing the installation equipment . . . . . . . . . . . . . . . . . . . . 74
Chapter 7: Adding media modules and devices. . . . . . . . . . . . . . 75
Adding a media module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Adding voice modules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Adding WAN and LAN modules . . . . . . . . . . . . . . . . . . . . . . . . . 75
Adding a telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Connecting the telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Configuring the telephone on the Communication Manager . . . . . . . . . . 76
Recording telephone information for software configuration . . . . . . . 76
Testing the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Adding a trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Ordering the trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Special considerations when ordering an analog trunk . . . . . . . . . . 77
Connecting the trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Configuring the trunk on CM . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Recording trunk information for software configuration . . . . . . . . . . 78
Testing the trunk. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Adding a WAN line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Ordering the WAN line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Connecting the WAN line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Configuring the WAN line on the G350. . . . . . . . . . . . . . . . . . . . . . 79
Recording WAN information for software configuration . . . . . . . . . . 79
Testing the WAN link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Adding an Avaya Partner Contact Closure Adjunct. . . . . . . . . . . . . . . . . 80
Chapter 8: Upgrading the Avaya Aura
Communication Manager software . . . . . . . . . . . . . . 81
Upgrading the software using a CD-ROM drive . . . . . . . . . . . . . . . . . . . 81
Local configuration with S8300 Server. . . . . . . . . . . . . . . . . . . . . . 81
Performing the upgrade. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Contents
Issue 7 November 2009 7
Chapter 9: Upgrading the G350 firmware . . . . . . . . . . . . . . . . . 83
Upgrading G350 firmware using Avaya Software Update Manager . . . . . . . . 83
Upgrading G350 firmware from the primary controller . . . . . . . . . . . . . . . 84
Upgrading G350 firmware using Gateway Installation Wizard (GIW). . . . . . . . 84
Upgrading G350 firmware using Avaya Installation Wizard (IW) . . . . . . . . . . 85
Upgrading G350 firmware using the CLI via FTP/TFTP . . . . . . . . . . . . . . . 86
CLI commands for upgrading G350 firmware via FTP/TFTP . . . . . . . . . . 86
Example upgrade via FTP/TFTP using the CLI . . . . . . . . . . . . . . . . . 87
Preparing installation worksheets . . . . . . . . . . . . . . . . . . . . . . . . 87
Entering values in Server Values worksheet. . . . . . . . . . . . . . . . . 88
Setting up a TFTP server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Downloading G350 firmware files to a local TFTP server. . . . . . . . . . . . 89
Installing firmware from the TFTP server on the S8300 Server. . . . . . . . . 90
Copying firmware files to the /tftpboot directory of an S8300 Server . . . 91
Upgrading G350 firmware using the CLI via a USB device . . . . . . . . . . . . . 91
CLI Commands for upgrading G350 firmware via a USB device . . . . . . . . 92
Example upgrade using the CLI via a USB device . . . . . . . . . . . . . . . 92
Downloading G350 firmware files to a local PC . . . . . . . . . . . . . . . . . 92
Chapter 10: Upgrading IP phone configuration and firmware files . . . 95
Administering the upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Upgrading the IP telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
TFTP IP telephone upgrade examples . . . . . . . . . . . . . . . . . . . . . . . . 99
Upgrading the 4602SW and 4602D phones . . . . . . . . . . . . . . . . . . . 99
Upgrading 4620 IP phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Failure scenarios and repair actions . . . . . . . . . . . . . . . . . . . . . . . . . 102
Upgrading considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Chapter 11: Backing up and restoring the G350 . . . . . . . . . . . . . 105
Chapter 12: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . 107
One telephone stops working. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Identifying the problem when one phone stops working . . . . . . . . . . . . 107
No power on the G350. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
CLI is not accessible . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
NVRAM Init . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Contents
8 Installation and Upgrades for the Avaya G350 Media Gateway
Appendix A: Front panel description . . . . . . . . . . . . . . . . . . . 111
The front panel of the Avaya G350 Media Gateway chassis without media modules 111
Media module slots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
System LEDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Analog telephone ports and LEDs . . . . . . . . . . . . . . . . . . . . . . . . 112
USB port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Console port (Console) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Contact Closure port (CCA). . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Implement the Contact Closure feature . . . . . . . . . . . . . . . . . . . 114
Router port (ETH WAN) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Switch port (ETH LAN) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Reset (RST) and Alternate Software Bank (ASB) buttons. . . . . . . . . . . . 114
Load firmware from a bank other than the default bank during startup . . 114
The front panel of the Avaya MM312 media module. . . . . . . . . . . . . . . . . 115
MM312 ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
MM312 LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
The front panel of the Avaya MM314 media module. . . . . . . . . . . . . . . . . 115
MM314 ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
MM314 alarm LED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
MM314 port LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
The front panel of the Avaya MM316 media module. . . . . . . . . . . . . . . . . 117
MM316 ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
MM314 alarm LED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
MM314 port LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
The front panel of the Avaya MM340 media module. . . . . . . . . . . . . . . . . 119
MM340 ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
MM340 LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
The front panel of the Avaya MM342 media module. . . . . . . . . . . . . . . . . 121
MM342 ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
MM342 LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
The front panel of the Avaya MM710B media module. . . . . . . . . . . . . . . . 122
MM710B ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
MM710B LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
The front panel of the Avaya MM711 media module. . . . . . . . . . . . . . . . . 123
MM711 ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
MM711 LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
The front panel of the Avaya MM712 media module. . . . . . . . . . . . . . . . . 124
MM712 ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
MM712 LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Contents
Issue 7 November 2009 9
The front panel of the Avaya MM714 media module. . . . . . . . . . . . . . . . . 125
MM714 ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
MM714 LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
The front panel of the Avaya MM714B media module. . . . . . . . . . . . . . . . 126
MM714B ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
MM714B LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
The front panel of the Avaya MM716 media module. . . . . . . . . . . . . . . . . 127
MM716 ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
MM716 LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
The front panel of the Avaya MM717 media module. . . . . . . . . . . . . . . . . 130
MM717 ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
MM717 LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
The front panel of the Avaya MM720 media module. . . . . . . . . . . . . . . . . 132
MM720 ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
MM720 LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
The front panel of the Avaya MM722 media module. . . . . . . . . . . . . . . . . 133
MM722 ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
MM722 LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Appendix B: Technical specifications . . . . . . . . . . . . . . . . . . . 135
G350 Media Gateway specifications . . . . . . . . . . . . . . . . . . . . . . . . . 135
Power cord specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
USB modems supported by the G350 . . . . . . . . . . . . . . . . . . . . . . . . 136
USB modems supported by the S8300. . . . . . . . . . . . . . . . . . . . . . . . 136
Appendix C: Running the Avaya Installation Wizard (Avaya IW). . . . . 137
Appendix D: Running the Gateway Installation Wizard (GIW) . . . . . . 139
Running the Gateway Installation Wizard (GIW). . . . . . . . . . . . . . . . . . . 139
Performing a basic configuration of the G350. . . . . . . . . . . . . . . . . . 139
Connect a modem, if necessary . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Connecting a serial modem. . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Connecting a USB modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Test the modem connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Testing the modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Contents
10 Installation and Upgrades for the Avaya G350 Media Gateway